NinjaOne Automated Endpoint Management

What do you like best about the product?

Extremely flexible and powerful product and the NinjaOne team had been great to work with.

What do you dislike about the product?

Not really a dislike, but a suggestion. I would like to see more log data available in the console.

What problems is the product solving and how is that benefiting you?

OS and application patching was our motivation for purchase, but we use Ninja to manage nearly every aspect of our endpoint management. We saved $$$ through their partnership with CrowdStrike as well.

What do you like best about the product?

Customization tools. The amount of control we have over the system is fantastic.

What do you dislike about the product?

Stability. We have agents randomly fail on servers that we have to use our backup agent to access to reinstall ninja. This is the only issue I personally have seen as a technician.

What problems is the product solving and how is that benefiting you?

Access for remote workers, along side update management and automated alerts. Through combination with REWST we are able to generate tickets automatically in Connectwise that would otherwise go unnoticed such as Storage limit alerts, Server tools reporting failure or difficulties among others. We also were able to enable a Remote Support account that is automatically added as a local admin on every ninja install with rotating passwords to access that account. HUGELY convenient for client verification and security.

What do you like best about the product?

I like the ease of use of NinjaOne. The ease implementation and integration make it extremely easy to use. When I do have any issues, which isn't very often at all, tech support helps me get them cleared up right away.

What do you dislike about the product?

I haven't run into anything that I dislike about NinjaOne

What problems is the product solving and how is that benefiting you?

The problem that NinjaOne is solving for me is the management of endpoints whether they are desktop systems and servers.

What do you like best about the product?

rmm and all the auto scripts.. The ticketing is good. but feels a little clunky

What do you dislike about the product?

I don’t think the support is bad, but almost every time we have a problem and I reach out, they respond once. If the problem isn’t fixed in that one working time, I don’t hear back from them afterward.

What problems is the product solving and how is that benefiting you?

Faster fixes with RMM and the auto scripts. I’m able to push one-off software through scripts to the computers that need it, which is faster than having to go to each machine. We also have remote users where our old RMM wouldn’t work unless they were on VPN, and I like that I don’t need that with Ninja.

What do you like best about the product?

We recently began evaluating NinjaOne as a potential replacement for Barracuda RMM, and overall the experience has been very positive.

The interface is significantly more modern and intuitive. Navigation feels cleaner, policies are easier to understand, and scripting and automation are more straightforward to implement. Compared to our legacy RMM, onboarding devices and organizing them into roles and policies has been faster and less cumbersome.

Patch management and endpoint visibility are strong points. The platform makes it easy to see device health at a glance and take action quickly. I also appreciate the flexibility in custom fields and scripting, which allows us to tailor the system to our workflow.

What do you dislike about the product?

Reporting is less comprehensive than Barracuda - it's adequate, but could use some refinement and expanded options. Another useful Barracuda tool is the screenshot feature, allowing us to take our own current snapshot of the client computer's screen - Ninja could benefit from a similar too.

What problems is the product solving and how is that benefiting you?

We were looking to modernize our RMM platform and move away from a more legacy system that had become cumbersome to manage. NinjaOne helps solve that by providing a cleaner interface, better device visibility, and more intuitive policy-based management.

Specifically, it simplifies patch management, scripting, and endpoint monitoring. Tasks that previously required more manual effort or deeper navigation are now easier to configure and standardize across clients. That reduces administrative overhead and improves consistency in how we manage endpoints.

The biggest benefit so far has been efficiency. It’s faster to onboard devices, easier to deploy scripts, and simpler to understand device health at a glance. For an MSP, that translates directly into time savings and better service delivery.