NinjaOne Automated Endpoint Management

What do you like best about the product?

Ninja has a lot of tabs that others such as he back ground mode which is very helpful

What do you dislike about the product?

Needs to get a chat function and screenshot function which is coming i can see

What problems is the product solving and how is that benefiting you?

It allows us to not disturb users with the backend mode

What do you like best about the product?

NinjaOne has significantly improved the way we manage and support our IT environment. One of the biggest advantages for our team is how easy it is to create and deploy software packages. The platform allows us to build deployment packages efficiently while incorporating both pre-scripts and post-scripts within the same workflow, which greatly streamlines automation and reduces manual intervention.

The single-pane-of-glass approach makes troubleshooting workstations far more efficient. Having centralized visibility into endpoints allows our technicians to quickly identify issues, perform diagnostics, and resolve problems without needing multiple tools or platforms. This has helped improve response times and overall operational efficiency.

Another standout feature is the remote management capability. NinjaOne makes it easy to remotely access and review a user’s registry, which is extremely valuable for advanced troubleshooting and configuration management. Additionally, the ability to seamlessly copy and transfer files directly to endpoints saves time and simplifies support tasks.

Overall, NinjaOne provides a comprehensive and user-friendly solution for endpoint management, software deployment, and remote troubleshooting, helping our IT team work more efficiently and proactively support end users.

What do you dislike about the product?

While NinjaOne offers a strong overall platform, there are a few areas where improvements could enhance the user experience. One limitation we have encountered is the file size restriction imposed within deployment packages. This can create challenges when deploying larger applications or more complex software bundles, requiring additional workarounds or splitting deployments into multiple packages.

Another area for improvement is the lack of an immediate deployment option for packages. In some situations, having the ability to push a deployment instantly to endpoints would greatly improve responsiveness, particularly for urgent software updates or critical fixes. The current deployment scheduling process can sometimes slow down time-sensitive rollouts.

Despite these concerns, the platform still delivers strong functionality and remains a valuable tool for endpoint management and remote support.

What problems is the product solving and how is that benefiting you?

NinjaOne is helping us solve several key challenges around remote endpoint management and software deployment. One of the biggest improvements has been the ability to deploy software packages to devices outside of our internal network. Previously, we relied on an on-premise deployment solution using PDQ Deploy, which limited our ability to effectively manage remote or off-network devices. With NinjaOne’s cloud-based platform, we can now deploy applications and updates to users regardless of their location, which has greatly improved flexibility and operational efficiency.

Another major benefit is the ease of remotely connecting to user workstations for troubleshooting and support. NinjaOne provides a much more streamlined and centralised approach to remote management, allowing our technicians to quickly access devices, diagnose issues, and resolve problems faster. This has reduced downtime for end users and improved the overall support experience for both our IT team and employees.

What do you like best about the product?

Ease of Use: Clean, intuitive dashboard.
Finding Devices: Simple organization with logical groups and fast search.
Remote Access: One-click remote sessions to any Windows or Mac device. Built-in access to CMD, PowerShell, and full screen control with encrypted connections, multi-monitor support, and file transfers.
Pushing Updates/Software: Efficient patch management. Zero-touch deployment, automated patch approval, and custom scripting for mass installations.
Installer Creation: Quick agent generation and deployment across endpoints.

What do you dislike about the product?

Search filters expire too quickly: Often lose my filter settings mid-task
No console preview window: Would love a ScreenConnect-style preview before fully connecting
Slow console load times: Takes longer than I'd like to connect and get working

What problems is the product solving and how is that benefiting you?

Remote access and software/patch deployment features

What do you like best about the product?

I find NinjaOne's real-time monitoring and fast remote access impressive because they make troubleshooting instant and effortless. The automated patching and clean, intuitive interface save time and keep every device constantly up to date. I appreciate how it integrates smoothly with our existing IT stack, making monitoring, patching, and demoting more efficient across all systems. Transitioning to NinjaOne from a mix of legacy RMM and manual tools immediately improved visibility and reduced our daily IT workload. The initial setup was very easy, thanks to the cloud-based console and guided onboarding, which made development straightforward. Everything was up and running smoothly without complexity.

What do you dislike about the product?

Some advanced reporting and customization options feel limited, especially when trying to build deeper analytical insights. The platform could improve by adding more granular automation controls and smoother integration with certain third-party tools.

What problems is the product solving and how is that benefiting you?

I use NinjaOne for patching, remote access, and backups. Its fast remote access and real-time monitoring make troubleshooting instant, while automated patching and a clean interface keep devices updated. It replaced slow and inconsistent tools, reducing IT workload and improving visibility and efficiency.

What do you like best about the product?

Focus on the features, benefits, or experiences that have provided the most value.

What do you dislike about the product?

One thing that could be improved in NinjaOne is the reporting customization. While the platform is very user-friendly and reliable overall, creating highly detailed or fully customized reports can sometimes feel a bit limited compared to some enterprise-focused tools. However, the platform continues to improve with updates, and the ease of use and automation features still make it a strong solution overall.

What problems is the product solving and how is that benefiting you?

NinjaOne is helping streamline endpoint management, remote monitoring, and IT support operations in one centralized platform. It has reduced the time spent on manual tasks through automation, improved device visibility, and made remote troubleshooting much faster and more efficient. This has helped increase productivity, reduce downtime, and improve overall response times when managing systems and supporting users.

What do you like best about the product?

The aspect I admire about NinjaOne is the IT management dashboard in the center along with automation services, which help in effective management of devices. It is easy to use, efficient and helps in effective IT management and support remotely.

What do you dislike about the product?

Nothing to add this time from my side everything seems fine

What problems is the product solving and how is that benefiting you?

This is the challenge that has been addressed by the software company NinjaOne, in that it can monitor several devices using the same software. This is important for us because it will help us automate some of the processes.

What do you like best about the product?

Ninja One gave us the ability to manage all aspects of our remote endpoints, from updates and patching to remote scripting and remediation, along with remote support.

What do you dislike about the product?

I found the interface complex at times, and even simple tasks were harder to accomplish than I would have liked. NinjaOne’s dashboard also feels very static; I would prefer to be able to customise it more.

What problems is the product solving and how is that benefiting you?

It helps me keep devices up to date and track when they’re being used remotely by staff. It’s also useful for remote support.

What do you like best about the product?

The UI design is a welcome change from our previous RMM, the pricing is very competitive considering the features and integrations that are offered, and obove all it actually feels snappier and works better than our previous solution, the patching seems far more reliable.

What do you dislike about the product?

If the OS updates fail, it does not tend to provide a reason why it failed or any sort of error code. This would be quite useful for troubleshooting.

What problems is the product solving and how is that benefiting you?

The patching is far more reliable, improving our relationship with customers as we no longer have to explain why devices are not up-to-date when they perform any form of auditing.

What do you like best about the product?

NinjaOne is a tool I can highly recommend to everyone. It’s very user-friendly, intuitive, and easy to operate. With NinjaOne, it’s simple to create scripts, install applications, and run updates efficiently. In addition, the extra features make it easy to document important information, which helps keep everything organized and transparent.

What do you dislike about the product?

If any required functionality is missing, it can be submitted to NinjaOne via a feature request. For more urgent matters, you can discuss them directly with your dedicated account representative. Because of this, I don’t have any points I dislike about the product.

What problems is the product solving and how is that benefiting you?

NinjaOne addresses one of the key challenges for MSPs and IT departments: managing devices centrally. It provides a single, centralized platform to monitor, control, and maintain endpoints efficiently, which simplifies daily operations and helps keep systems secure and up to date.

What do you like best about the product?

NinjaOne is wonderful at helping our IT department keep track of assets, the support is quick & helpful, the pricing is affordable, performance is always up to par, last but not least, the options to integrate multiple different aspects of our work flow make things very easy to use.

What do you dislike about the product?

Sometimes RDP is slow inside of NinjaOne, but they make up for that by offering multiple remote integrations and options.

What problems is the product solving and how is that benefiting you?

Before NinjaOne our day to day was clunky, now we move seamlessly with everything in one place.