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A reliable and clear tool for IT management
What do you like best about the product?
The interface is very clearly structured and easy to understand. The centralised management of all devices and the ability to respond quickly to problems is particularly helpful. Updates and scripts can be distributed easily, which saves a lot of time in everyday life.
What do you dislike about the product?
Sometimes the connection via ninjaone does not work, there are only general errors and after a restart it works even after a service restart, so such normal bugs belong away.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of being able to monitor and manage all devices and systems centrally. This allows faults to be recognised and rectified more quickly without the need for a technician to be on site. Automations such as updates or script executions significantly reduce manual effort. This saves time, reduces costs and ensures that the IT environment runs stably and reliably.
Great RMM and patching tool
What do you like best about the product?
Remote control access to computers is seamless. New features being added to this process to make remote management easier than ever.
Customer support has been quick and knowledgeable on issues far beyond what I expect them to normally handle.
Customer support has been quick and knowledgeable on issues far beyond what I expect them to normally handle.
What do you dislike about the product?
Would like to see more control over notifications and the ability to edit them for corporate needs.
What problems is the product solving and how is that benefiting you?
Bringing patching controls to our front line support. We are able to give them visibility into what patches are failing and give them the tools to help resolve these issues and make sure our network is secure and healthy
The experience with Ninja is good.
What do you like best about the product?
Automations, the integration of BitDefender and the RMM tool are already making work more efficient. The implementation is very simple. We primarily and frequently use Ninja for RMM deployments. Customer support is generally good, and user-friendliness is very high.
What do you dislike about the product?
Currently, nothing serious has been noticed, just minor issues like the crashing of the NinjaAgent at one of our customers.
What problems is the product solving and how is that benefiting you?
For customers, when systems have outages or problems, Ninja is very helpful by providing the ability to use PowerShell and enabling collaboration with colleagues on a system.
One of the best RMM and MDM management tools I have ever used.
What do you like best about the product?
I required a robust and easy to use RMM solution that could be deployed with minimum hassle and integrated within the current domain environment. I chose NinjaOne due to the rich number of features that make it efficient and intuitive to use. Backed by great customer support and speedy responses to any questions. I use NinjaOne on a daily basis to help manage the digital estate at ServiceMaster, it has transformed the laborious task of patch management to be one of simplicity and effortless control. The MDM solution has enabled the implementation of IOS updates to company mobile devices with incredible ease.
What do you dislike about the product?
nothing it just works as you expect it to.
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed for the management of a large digital estate to be handled with relative ease and admiration. This has not only been a cost saving but a massive reduction in administration time.
The best RMM Suite I have used
What do you like best about the product?
I like the wide range of features and integrations that NinjaOne offers, especially the patching functionality. The tool is very easy to use and the customer support team have proved very helpful on many occasions also.
What do you dislike about the product?
I guess they could support more third party integrations natively
What problems is the product solving and how is that benefiting you?
We use NinjaOne to manage and deploy patches to all endpoints. We have monitoring alerts setup for endpoints which then integrates with our 3rd party ticketing system.
Fantastic All in One Management Tool
What do you like best about the product?
The remote access tool works very well. The software is very easy to use. It has the ability to integrate with our Windows environment with ease. Support is second to none.
What do you dislike about the product?
The remote access tool does not allow you to have multiple session open of the same target machine the way TeamViewer does.
What problems is the product solving and how is that benefiting you?
The ability to remote into a target computer in background mode is very useful. It allows you to log into the computer without affecting the currently logged in user.
An indispensable tool for managing network devices
What do you like best about the product?
Efficiency and ease of use. Ability to keep all network devices up to date.
What do you dislike about the product?
Ninja Remote is sometimes unavailable. Patching software sources needs improvement.
What problems is the product solving and how is that benefiting you?
Ability to keep network devices up to date
Centralized Control
What do you like best about the product?
Centralized control and Deployment
Controlled Updates and Policy deployment
Controlled Updates and Policy deployment
What do you dislike about the product?
Need More experience to handle.
Workflow is little hard to understand.
Workflow is little hard to understand.
What problems is the product solving and how is that benefiting you?
Easy connection to remote access
Malware detection and notification
Malware detection and notification
Very versatile
What do you like best about the product?
The software is very versatile, I can manage all my devices very efficiently. Its a complete package when it comes security monitoring and asset maintenance and remote access. Customer support is also very responsive. Easy to use and this has been frequetly my main window everyday.
What do you dislike about the product?
None, I just basically love it from implementation to integration.
What problems is the product solving and how is that benefiting you?
Basically remote monitoring and management and everything that comes along with it.
NinjaOne is a very usefull tool to do a lot of thing
What do you like best about the product?
The all in one solution, really amazing.
What do you dislike about the product?
The only things not well done are :
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
What problems is the product solving and how is that benefiting you?
The possibility to have all at the same place
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