Easy Setup, Fast Connections, and Effortless Remote Scripting
What do you like best about the product?
Easy to use, easy to install on client end points, fast connection no need for codes, easy to run scripts, and power shell commands without having to log onto the end points
What do you dislike about the product?
Search function is not the best, also even if ninja is installed on a end point it does not always show the icon which can confuse end users.
What problems is the product solving and how is that benefiting you?
Allows me to remote on to client end point to troubleshoot there issue, with minimal fuss also easy for the end user to install the software.
Great for reporting needs and client recommendations
What do you like best about the product?
Easy to generate usage reports for project meetings and quarterly client check-ins. Makes it easy to create recommendations based on asset management information.
What do you dislike about the product?
No real issues for my use case, happy with what I use the tool for.
What problems is the product solving and how is that benefiting you?
Creating reporting for quarterly client reviews that allows us to easily make recommendations. Dashboard is easy to use.
Centralized patching has streamlined updates and now improves remote device support efficiency
What is our primary use case?
My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for operating systems and applications.
What is most valuable?
The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have.
Day-to-day, NinjaOne helps me control everything across my devices as the service desk can jump onto a PC remotely regardless of location. They can see what is using memory, what is using RAM, and what is using hard drive space. It is just Intune, but only better.
NinjaOne impacts my organization positively because it makes things faster. It is a lot quicker for the team to be able to jump onto a machine and solve a problem.
Previously, we were using another application to be able to jump onto another user's machine, but it usually meant that they had to download the software, run the software, and send across the access details to the service desk team, which would take up to an hour. This shows how much time NinjaOne saves our team.
What needs improvement?
NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.
For how long have I used the solution?
I have been using NinjaOne for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Which solution did I use previously and why did I switch?
I did not previously use a different solution; we were doing everything manually before, and this was to automate as much as we possibly could.
How was the initial setup?
Before choosing NinjaOne, we did not evaluate other options; we trialed NinjaOne and decided to stay with it.
What was our ROI?
I have seen a return on investment as considering that we bought NinjaOne for a different purpose and it is now used really across the entire operations footprint of our tech team, I would say it is both time and money. Time-wise, it is probably saving the service desk a day a week. Money-wise, we cannot even calculate that because it is expenditure that we would have had to pay, but we do not know how much that would have been.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What other advice do I have?
The advice I would give to others looking into using NinjaOne is to trial it first and make sure it is right before you invest in the system. I would rate this review an 8 out of 10.
Easy to Use, Fast Remote Connections, and Straightforward Automation
What do you like best about the product?
Ease of use is a big plus. It connects quickly to remote devices, and it’s easy to diagnose issues while seeing the key details about each device. Setting up automated app installs through Ninja is also very straightforward.
What do you dislike about the product?
The only issue I’ve noticed is that a device’s uptime doesn’t always refresh immediately and can take about 20 minutes after a restart to show up. That said, it’s not a major problem for me, and overall the application works exactly the way I need it to.
What problems is the product solving and how is that benefiting you?
Since most of our support is handled remotely, NinjaOne makes it really simple and easy to connect to users’ devices, diagnose issues, and resolve them quickly.
Fast, Always-Available Customer Support for Technical Questions
What do you like best about the product?
Customer service is very fast and always available to help with technical queries.
What do you dislike about the product?
More pre-created scripts would be great, but it’s not a deal-breaker.
What problems is the product solving and how is that benefiting you?
We use it to manage both Mac and Windows desktops. It gives us an all-in-one MDM, helps keep our systems up to date, and makes it easier to monitor and stay on top of issues.
Easy to Use and Gets the Job Done
What do you like best about the product?
Ease of use, ease of implementation, and number of features.
What do you dislike about the product?
For some reason, the introduction to Ninja wasn’t what I expected. We were largely left on our own to handle the initial setup and implementation.
What problems is the product solving and how is that benefiting you?
Remote and software deployment and overall device management
Super Fast Tool That Helps Me Support Customers Efficiently
What do you like best about the product?
It is super fast and allows me the ability to help customers efficiently.
What do you dislike about the product?
Sometimes it is a little confusing on how to correct faults and conditions on user endpoints
What problems is the product solving and how is that benefiting you?
It allows us access to our customers endpoints without having to commute everyday
Compatibility with Windows, but much remains to be improved
What do you like best about the product?
1. Compatibility with Windows and easy use.
What do you dislike about the product?
That it cannot be used alongside the gpo and lack of training
What problems is the product solving and how is that benefiting you?
automation example of processes in Windows
Instant Remote Access with NinjaOne Makes Client Support Easy
What do you like best about the product?
The ease of access to any computer that has the ninjaone client installed on it. If a client calls in saying they need something sorted, all they have to do is let me know what computer they're on and I can remote on straight away.
What do you dislike about the product?
When using it to connect to a computer that doesn't have the program installed, it can become more complicated.
What problems is the product solving and how is that benefiting you?
It's helping us reduce the amount of time it takes us to troubleshoot and fix people's problems.
Comprehensive API Powers Fast, Reliable Automation and solid patching
What do you like best about the product?
We focus quite heavily on automation, so we really like Ninja’s comprehensive API, as well as the speed and reliability of our scripts and automations.
What do you dislike about the product?
I’d like to have more control over NinjaRemote through policy-based settings, instead of relying on its built-in, app-style permissions. I’d also like to see more policy-based options for location settings.
What problems is the product solving and how is that benefiting you?
We had issues with OS patching with other RMMs, but Ninja seems to be much better. With the added Vulnerabilities option, we’re in a much better place when it comes to patching compliance.
