NinjaOne Automated Endpoint Management

What do you like best about the product?

I think the remote-control aspect of the tool is its best feature.

What do you dislike about the product?

The OS patching leaves alot to be desired. I hope to transition back to Intune.

What problems is the product solving and how is that benefiting you?

The automations are very useful. I am updating all of our secure boot certificates using these.

What do you like best about the product?

Modern UI, Ease of integrations, fast, competitive pricing and a solid group of people behind the product.

What do you dislike about the product?

While I appreciate that NinjaONE is flexible and can be custom-tailored to our needs, that flexibility comes at a cost: time and complexity. We would love to see development pushed further toward better support for OOB devices (iLO/iDRAC), storage devices (Nimble, Allectra, StorMagic), and upcoming hypervisors. Right now, the team is feeling like too much of it is something they have to hash out on the back end instead of it being truly supported.

What problems is the product solving and how is that benefiting you?

It's helping us centrally manage all of our customers systems under 1 pane of glass.

What do you like best about the product?

The most I like about NinjaOne is its unified dashboard, endpoint management, and Automated patching for multiple platforms.

What do you dislike about the product?

Cost for the small teams are high, limited built-in ticketing and helpdesk features. Would like to see integrating ticketing and helpdesk features. Lack of reporting functions on dashboard.

What problems is the product solving and how is that benefiting you?

NinjaOne solves the complexity of managing and securing endpoints, remote monitoring, patching and all from single cloud-native platform

What do you like best about the product?

The most valuable aspect of NinjaOne is the rapid remote access to endpoints, seamless integration of automations, and the ability to proactively manage system health.

What do you dislike about the product?

I don't have any major dislikes, but sometimes it takes a few attempts to successfully connect to an end-user's machine due to initial connection failures

What problems is the product solving and how is that benefiting you?

The main problem that Ninja solves is tool fragmentation and reactive maintenance. Instead of using separate software for remote access, patch management, and monitoring, everything is consolidated into one plataform

What do you like best about the product?

Information collected about the machines.

What do you dislike about the product?

Inconsistent operation, information that diverges from reality, and the lack of a method for forced synchronization from both the machine and the server.

What problems is the product solving and how is that benefiting you?

I can reboot te machines remotly

What do you like best about the product?

Its easy to use and easy to see data, has good support who respond fast, and it's pretty affordable overall.

What do you dislike about the product?

It can be a little slow on adding new CVE's into the portal

What problems is the product solving and how is that benefiting you?

Being able to patch and to remote into devices that are not close in location

What do you like best about the product?

Availability, courtesy, and competence

What do you dislike about the product?

documentation is not always in Italian

What problems is the product solving and how is that benefiting you?

the problems concerning all devices, the centrality

What do you like best about the product?

Lightweight tool with robust backend that provides great service to MSP engineers and IT managers alike. Excellent during projects of all kinds when onboarding new clients or providing support for existing.

What do you dislike about the product?

From my perspestive, it does what's required - though would not consider myself a 'power user' of the tool.

What problems is the product solving and how is that benefiting you?

Automatic endpoint patching, script integrations, direct CMD/PowerShell access to clients.

What do you like best about the product?

Excellent software, even better support. NinjaOne feels like it is constantly evolving and they are with you the whole way.

What do you dislike about the product?

It does take time to fully adopt the product but it is much easier than competitors as the support is top notch

What problems is the product solving and how is that benefiting you?

As a one person support team for a small business the NinjaOne suite helps me stay on top of things. Endpoint management is awesome, getting to glance at the health of our systems quickly is very helpful. Patch management just works and gives a lot of flexibility for the users who don't want to restart their computers right away. MDM is also easy to implement and gave me a handle on our Macs and iPad that I struggled to find elsewhere.

What do you like best about the product?

It includes both RMM and MDM in a single solution. We also use SentinelOne through NinjaOne.

What do you dislike about the product?

Sometimes it doesn’t connect the way it normally would, and I reckon it’s usually around the time updates are being pushed.

What problems is the product solving and how is that benefiting you?

A single RMM and MDM that fuctions we across the three countries. A number of additional features have been added since we are with NinjaOne.