Great Patch Management and Remote Access, but Deployment Can Be Slow
What do you like best about the product?
This is a great software deployment and patch management solution, and the remote access feature is very useful as well.
What do you dislike about the product?
Software deployment can be quite slow at times, which can be frustrating.
What problems is the product solving and how is that benefiting you?
This product allows us to manage the software on devices across our organization.
NinjaOne: Continuously Evolving, Best-in-Class IT Management and Patch Tool
What do you like best about the product?
I like every aspect of NinjaOne. In my experience, it’s one of the best and most continuously evolving tools that any IT team or IT support company should be using. It includes features like MDM, software inventory, device monitoring, and detailed hardware information such as serial numbers. I also appreciate the BitLocker recovery key extraction, plus remote assistance both with and without the agent installed. The custom knowledge base is useful to set up for the team, and device notes help keep important context in one place. On the organizational side, customers, offices, and locations can be set up as individual organizations within the product. Patch management is also excellent—better than a WSUS server, hands down. Scripting, pushing out scripts to groups or individual machines is easy as 1, 2, 3. Online backup, with groups or individual machines, and now they have introduced backup for Office 365 which is great.
What do you dislike about the product?
Sometimes a device can end up recorded in the system more than once, especially if you previously had that asset in the system. However, if you use a solid naming scheme or track devices by serial number, it’s usually easy to find the duplicates and remove the extra instances. The N1 developer has also worked on improving how the system identifies and merges devices that were registered more than once.
What problems is the product solving and how is that benefiting you?
A lot has been solved. When I first started as an employee at a small non-profit, we didn’t have anything for remote assistance other than Citrix, TeamViewer, and LogMeIn. We also had no asset management and no help desk ticketing system. NinjaOne solved all of that and more. It has helped move our IT team forward and allows us to close out more issues each day than we could in the past. Overall, NinjaOne has become a very helpful tool for our team and the company.
Easiest RMM I’ve Used—Simple Implementation and Management
What do you like best about the product?
I've used several RMMs in the past and it's the easiest I have used by far. Implementation and management in general is easy.
What do you dislike about the product?
It's a little more limited than say Connectwise.
What problems is the product solving and how is that benefiting you?
I'm an MSP startup and needed an RMM system that I could afford and grow into.
Effortless Remote Management with NinjaOne
What do you like best about the product?
I like how NinjaOne allows me to run admin commands from the cloud, which is quite convenient. I also appreciate the ability to upload files and run updates through scheduled tasks. The initial setup of NinjaOne was very easy, and I find it valuable for solving remote issues, allowing me to manage devices without being on-site.
What do you dislike about the product?
I don't like that it doesn't update devices the way I want them to, sometimes I have to do it manually. I'd prefer it to be more automatic or to fix the code, I suppose.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remoting into devices, solving remote issues without needing to be on-site. I like running admin commands and scheduled tasks from the cloud, but sometimes device updates aren't automatic, requiring manual intervention.
Automated patching has transformed our remote support and security reporting workflows
What is our primary use case?
NinjaOne serves as our RMM tool for remote management and monitoring of all our endpoints and servers. We use NinjaOne to patch our endpoints, Windows servers, and Linux systems, and also to obtain vulnerability reports on the patching.
We also use NinjaOne for patching third-party applications.
My team uses NinjaOne every single day. It is an amazing tool to provide remote support to our users, as we can obtain stats on the endpoint without having to log in to the device. All information can be viewed from the admin console. Patching can be automated, so it does not require manual intervention from my team. It saves my team time.
How has it helped my organization?
Since NinjaOne was implemented, I would say it represents a huge positive change. All our patching is now automated and does not require any manual work from my team, which has saved them a tremendous amount of time. The reporting capabilities are amazing. We have high visibility into which devices were fully patched and which require attention.
NinjaOne has helped us secure all our endpoints, patch all the vulnerabilities, and keep our endpoints and servers up-to-date in patching. It has saved my team a tremendous amount of time in providing remote IT support to our users. Overall, we have highly benefited from NinjaOne.
What is most valuable?
The best features of NinjaOne are the remote management and monitoring console. It is very easy to use, provides so much visibility into our endpoints and servers, and the patching module is excellent. It is a one tool that can manage all of your IT needs.
NinjaOne is going to help any IT team run their day-to-day activities in terms of support, administration, patching, and reporting. It is a very useful tool, very low maintenance, and very secure.
What needs improvement?
I do not have anything to add in terms of improvement. NinjaOne has been rolling out updates to their application. It is very hands-off from my admin perspective. It is a really fantastic tool.
For how long have I used the solution?
I have been using NinjaOne for a year and a half.
What do I think about the stability of the solution?
NinjaOne is extremely stable. As I mentioned, they continuously push out updates for their agent as well as the dashboard. It is an extremely highly recommended product.
What do I think about the scalability of the solution?
NinjaOne is extremely scalable in terms of number of endpoints and servers. It can be used in a small, medium, or large enterprise. The licensing is very scalable, as well as their platform.
How are customer service and support?
The customer support is very good. They are very responsive. As soon as you send a ticket, they will set up a remote session and try to assist and come up with a solution as soon as possible. I have been very pleased with their customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used GoToAssist and Autotask and switched to NinjaOne.
How was the initial setup?
The whole process was very smooth. I got in touch with the account rep. We did a proof of concept and a trial.
The implementation was smooth. We were able to get up and running in a short period of time.
What was our ROI?
We saved money because we were able to consolidate three different tools into one. We saved time because a lot of the activities are automated. It saves time for my team to focus on other important tasks. A fairly small team is able to manage so many endpoints and servers with NinjaOne.
What's my experience with pricing, setup cost, and licensing?
The pricing negotiations were very comparable. In fact, given the features, NinjaOne pricing was probably slightly better.
Which other solutions did I evaluate?
What other advice do I have?
NinjaOne is very feature-rich, very easy to use, and simple. Everything is great. It does remote patch management and reporting in a very efficient manner.
NinjaOne is deployed in a private cloud on Microsoft Azure.
NinjaOne is extremely scalable in terms of number of endpoints and servers. It can be used in a small, medium, or large enterprise. The licensing is very scalable, as well as their platform.
NinjaOne is going to help any IT team run their day-to-day activities in terms of support, administration, patching, and reporting. It is a very useful tool, very low maintenance, and very secure. I would give this product a rating of 10.
Easy Setup, Fast Connections, and Effortless Remote Scripting
What do you like best about the product?
Easy to use, easy to install on client end points, fast connection no need for codes, easy to run scripts, and power shell commands without having to log onto the end points
What do you dislike about the product?
Search function is not the best, also even if ninja is installed on a end point it does not always show the icon which can confuse end users.
What problems is the product solving and how is that benefiting you?
Allows me to remote on to client end point to troubleshoot there issue, with minimal fuss also easy for the end user to install the software.
Great for reporting needs and client recommendations
What do you like best about the product?
Easy to generate usage reports for project meetings and quarterly client check-ins. Makes it easy to create recommendations based on asset management information.
What do you dislike about the product?
No real issues for my use case, happy with what I use the tool for.
What problems is the product solving and how is that benefiting you?
Creating reporting for quarterly client reviews that allows us to easily make recommendations. Dashboard is easy to use.
Centralized patching has streamlined updates and now improves remote device support efficiency
What is our primary use case?
My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for operating systems and applications.
What is most valuable?
The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have.
Day-to-day, NinjaOne helps me control everything across my devices as the service desk can jump onto a PC remotely regardless of location. They can see what is using memory, what is using RAM, and what is using hard drive space. It is just Intune, but only better.
NinjaOne impacts my organization positively because it makes things faster. It is a lot quicker for the team to be able to jump onto a machine and solve a problem.
Previously, we were using another application to be able to jump onto another user's machine, but it usually meant that they had to download the software, run the software, and send across the access details to the service desk team, which would take up to an hour. This shows how much time NinjaOne saves our team.
What needs improvement?
NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.
For how long have I used the solution?
I have been using NinjaOne for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Which solution did I use previously and why did I switch?
I did not previously use a different solution; we were doing everything manually before, and this was to automate as much as we possibly could.
How was the initial setup?
Before choosing NinjaOne, we did not evaluate other options; we trialed NinjaOne and decided to stay with it.
What was our ROI?
I have seen a return on investment as considering that we bought NinjaOne for a different purpose and it is now used really across the entire operations footprint of our tech team, I would say it is both time and money. Time-wise, it is probably saving the service desk a day a week. Money-wise, we cannot even calculate that because it is expenditure that we would have had to pay, but we do not know how much that would have been.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What other advice do I have?
The advice I would give to others looking into using NinjaOne is to trial it first and make sure it is right before you invest in the system. I would rate this review an 8 out of 10.
Easy to Use, Fast Remote Connections, and Straightforward Automation
What do you like best about the product?
Ease of use is a big plus. It connects quickly to remote devices, and it’s easy to diagnose issues while seeing the key details about each device. Setting up automated app installs through Ninja is also very straightforward.
What do you dislike about the product?
The only issue I’ve noticed is that a device’s uptime doesn’t always refresh immediately and can take about 20 minutes after a restart to show up. That said, it’s not a major problem for me, and overall the application works exactly the way I need it to.
What problems is the product solving and how is that benefiting you?
Since most of our support is handled remotely, NinjaOne makes it really simple and easy to connect to users’ devices, diagnose issues, and resolve them quickly.
Fast, Always-Available Customer Support for Technical Questions
What do you like best about the product?
Customer service is very fast and always available to help with technical queries.
What do you dislike about the product?
More pre-created scripts would be great, but it’s not a deal-breaker.
What problems is the product solving and how is that benefiting you?
We use it to manage both Mac and Windows desktops. It gives us an all-in-one MDM, helps keep our systems up to date, and makes it easier to monitor and stay on top of issues.
