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All-in-One Platform with Room for Better Ticket Search
What do you like best about the product?
Ability to do multiple things within one platform, e.g. patching, ticketing, device warranty etc.
What do you dislike about the product?
Not able to search through tickets easily.
What problems is the product solving and how is that benefiting you?
Providing a ticketing system that our helpdesk team can use, and provides an overall view of our devices and servers for our system administrators.
Great product!
What do you like best about the product?
Information and remote access. I can quickly connect and resolve issues.
What do you dislike about the product?
Easier access to documentation and knowledge would be helpful.
What problems is the product solving and how is that benefiting you?
Ease of accessing systems, patching, and remediating issues
Reliable and Easy to Use, But Mobile App Needs Improvement
What do you like best about the product?
Ninja has been a huge help managing devices. Remote support, patch management, and making me aware of any issues makes my job a lot easier!
What do you dislike about the product?
Mobile app is horrible. I use my ipad a lot on the weekends and Nija is a nightmare on it.
What problems is the product solving and how is that benefiting you?
Keeping machines up to date. Quickly and easily offering support when needed. Monitoring for devices going offline.
Comprehensive RMM Platform with Robust Features and Continuous Development
What do you like best about the product?
As an RMM platform, it covers everything we could need for Systems management: Monitoring, Remote Control, Scripting, Patching etc. There are features I do not use, such as their backups or MDM, but it's great to see these being an option and the development that goes into them.
What do you dislike about the product?
I feel their NMS Monitoring could be a little bit better, however, It's greatly improved since it was first rolled out. There is nothing I dislike about the product to be honest. Any improvements I've wanted are either already on the roadmap or I've submitted.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us full oversight and control of our systems and switches, It enabled us to keep them secure with AV/Patching, alerts us to any potential faults within the systems from offline alerts to service issues.
From a helpdesk perspective, it gives us greater remediation control as well as remote support for the users. I've tried many RMM tools over the years and NinjaOne is certainly one of the best I've used.
From a helpdesk perspective, it gives us greater remediation control as well as remote support for the users. I've tried many RMM tools over the years and NinjaOne is certainly one of the best I've used.
Outstanding Support and Easy Setup, But Training Needs Improvement
What do you like best about the product?
Excellent support, any time I have an issue it's as simple as scheduling some time with an engineer to walk me through the steps. Engineers are always extremely patient and helpful. Once set up it's extremely easy to use.
What do you dislike about the product?
the training in NinjaOne academy would be even better if it was modular. If I want to learn about the ticketing system for example, I shouldn't need to go through all the admin stuff first. That said the training content is excellent
What problems is the product solving and how is that benefiting you?
prior to NinjaOne we had no RMM solution in place, and our ticketing system was archaic. NinjaOne has filled the gap in both these areas to the point where I have been able to expand the use of the ticketing system beyond the IT team.
Flexible Platform with Outstanding Support
What do you like best about the product?
The flexibility, the account manager. and when ever we have a Problem, we get a response and solution right the way. We definitely reomend the product. is very ease of use. also easy of integration
What do you dislike about the product?
Nothing to complain. To implement Ninja one Product for our enviroment and customer envirovents has been the best desicion we took in the last 2 years.
What problems is the product solving and how is that benefiting you?
Our patch management systems and asset management tools have proven to be very useful, especially when it comes to script deployment. They make the process much more efficient and streamlined.
Comprehensive Platform That Covers All My Needs and Cleat is a great Rep!
What do you like best about the product?
The overall platform is great. I’m able to view everything I need, as well as some things I don’t.
What do you dislike about the product?
Nothing I can think of. It has been a great platform to use so far.
What problems is the product solving and how is that benefiting you?
Prior to Ninja we had a hard time keeping track of assets - it has made life easier.
User Friendly IT Request Tool
What do you like best about the product?
It's quick and easy to request an issue from your desktop. Having it open directly up to submit your ticket is much easier than having to find the webpage to submit a service ticket.
What do you dislike about the product?
The desktop application looks a bit older but that isn't a problem.
What problems is the product solving and how is that benefiting you?
It's allowing our team to easily put in requests for IT support tickets.
Easy Ticketing and Automation, But Needs Template Support for All Channels
What do you like best about the product?
TIcketing System ease of use and automated flows
What do you dislike about the product?
Email tickets and tickets from tray icon do not have ability to use a template
What problems is the product solving and how is that benefiting you?
Managing all of our devices, software updates and technical support (remote support)
All-in-One PC Management Made Easy
What do you like best about the product?
All in One menaging PCs. Remote, Program install.
What do you dislike about the product?
I dont say wrong yet, lots of functions are there.
What problems is the product solving and how is that benefiting you?
Lots function give easy acces and mangement, i can lots thing without user solved.
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