NinjaOne Unified IT Operations Platform

What do you like best about the product?

Remote control and CLI access to every computer. It’s easy to manage custom scripts and build powerful integrations with our internal systems.

What do you dislike about the product?

It would be helpful to have more native scripts for everyday business needs—for example, a built-in script to block the entire internet on a specific computer, or to lock the computer at the hardware level, etc.

What problems is the product solving and how is that benefiting you?

Our device governance is important to us. Since we don’t have a physical office, we need to keep control of all devices, and having reliable support and security for each computer is exactly what we need. Ninja has all the tools we need for that.

What do you like best about the product?

What I like most about NinjaOne is how it combines monitoring, remote access, patch management, and automation into a single platform. The automation features have reduced repetitive administrative work and improved response times, while the real-time alerts help us identify and resolve issues before they become major problems. The platform is intuitive, performs well, and has become a key part of our service delivery workflow.

What do you dislike about the product?

There is very little to dislike about NinjaOne, but some areas could benefit from improvement. Custom reporting could be more flexible, and certain administrative tasks require navigating multiple screens. Additional AI-assisted troubleshooting, smarter alert prioritisation, and expanded automation templates would help reduce manual effort even further.

What problems is the product solving and how is that benefiting you?

Before implementing NinjaOne, managing endpoints, patching, monitoring, and remote support required multiple tools and more manual effort. NinjaOne has helped centralise these functions into a single platform, giving us greater visibility and control over managed devices. Real-time monitoring and proactive alerts allow us to identify and resolve issues before they affect end users, while automation reduces repetitive administrative tasks and improves response times. This has increased operational efficiency, reduced downtime, and enabled our team to provide faster and more consistent support across our environment.

What do you like best about the product?

What I like most about NinjaOne is how easy it is to manage endpoints and provide remote support from a single console. The remote access tools are reliable, device information is presented clearly, and the built-in automation helps reduce repetitive administrative tasks. As an MSP engineer, I also find the alerting and monitoring features useful for identifying issues before users report them, which helps improve response times and overall service delivery. Compared to the value it provides, I feel NinjaOne is competitively priced. Having remote access, monitoring, patch management, software deployment, and automation in a single platform reduces the need for multiple tools and simplifies day-to-day operations. The time saved through automation and proactive monitoring alone helps justify the investment. While there are some areas that could be improved, particularly around reporting and customisation, the overall value for money has been very good for our team.

What do you dislike about the product?

While NinjaOne is generally easy to use, some areas of the platform can feel less polished than others. Reporting could be more flexible, especially when creating custom reports for different clients. Occasionally, certain settings or policies can be difficult to locate without navigating through multiple menus, and the mobile experience is not as strong as the desktop interface. The platform continues to improve, but there are still opportunities to enhance customisation and provide deeper reporting capabilities.

What problems is the product solving and how is that benefiting you?

NinjaOne helps us solve the challenge of managing and supporting a large number of endpoints efficiently, especially across multiple clients and locations. Instead of relying on several different tools, we can monitor device health, deploy software, manage patches, and provide remote support from a single platform. This reduces the time spent on routine administration, helps us identify issues before they impact users, and allows us to resolve support requests more quickly. The result is improved productivity for the IT team, less downtime for end users, and a more proactive approach to IT support.

What do you like best about the product?

NinjaOne helps keep our client's endpoints patched and provides easy access & high visibility to their inventory.

What do you dislike about the product?

It's hard to come up with something I don't like - maybe an improved QuickConnect agent that would allow for unattended remote support. But what do you really expect for a free add-on?

What problems is the product solving and how is that benefiting you?

Microsoft and 3rd party app patching.

What do you like best about the product?

NinjaOne RMM provides an easy-to-use UI at a very reasonable price. The automatic software installs and updates offer an extraordinary level of convenience for me as the sole IT person at my firm and cuts down onboarding time significantly.

What do you dislike about the product?

The only issues I've had pertain to misreporting of reboot needed which requires some registry fix, otherwise it works perfectly.

What problems is the product solving and how is that benefiting you?

NinjaOne first and foremost, solves the issue of missed security updates. I use it to implement weekly reboots which has resulted in a significant drop in driver-related tickets, like audio issues. It also allowed me to automatically install the most up to date versions of software on new users' computers versus me having to update an image every month.

What do you like best about the product?

What I like most is how easy it is to monitor the health of all our managed servers and user devices in one solution. It’s also straightforward to remote into users’ machines when they need help, which makes assisting with issues much simpler.

What do you dislike about the product?

Nothing major overall, but I always find it frustrating that it keeps sending alerts about machine reboots multiple times before the alert finally clears. I can reboot a device up to five times in a single day before the alert goes away.

What problems is the product solving and how is that benefiting you?

NinjaOne currently solves the problem of monitoring all of our managed devices in one place, instead of having to rely on multiple solutions or monitor them manually.

What do you like best about the product?

The community is top tier and the support received from the company is the best in the industry.

What do you dislike about the product?

At the moment there is not much. I would love some quicker feature rollouts, but they are doing a great job with keeping the product fresh and relevant.

What problems is the product solving and how is that benefiting you?

IT has put many of our tools in one basket. Instead of having to log into multiple sites/products, NinjaOne is incorporating A LOT into their product.

What do you like best about the product?

It has many tools in one package, like NinjaRemote, which is nice. I also think the patch update tool is very good.

What do you dislike about the product?

it haven't Ai tools. I see that another tools in the market have AI tools for create scripts or many create reports

What problems is the product solving and how is that benefiting you?

It is good to make remote support, updatae computers, and generate scripts in the computers in the office

What do you like best about the product?

Being able to view computers for users. The ability to seamlessly remote into those devices.

What do you dislike about the product?

I haven't found anything that i have disliked about NinjaOne.

What problems is the product solving and how is that benefiting you?

NinjaOne helps me to connect to our users devices from my desk, as well as view users and see different tasks/services that have been performed recently on the device.

What do you like best about the product?

The graphical interface is clear, concise, and easy to handle. The dojo and the documentation are real gold mines, which facilitate integration as well as daily management. Among all the RMMs I have tested, NinjaOne by far offers the best value for money.

What do you dislike about the product?

I like the part dedicated to vulnerability management less.

What problems is the product solving and how is that benefiting you?

It solves my fleet management problem for my different clients on a single interface. It allows me to access their systems and check the health status of each at a glance.