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Easy-to-Use, Well-Integrated Platform with Strong Support and Helpful AI
What do you like best about the product?
Easy-to-use UI, well integrated with many software tools and with our process. Overall performance is good. Support has been solid, and the onboarding was well done. The integrated AI helps us easily identify known issues before applying OS patches.
What do you dislike about the product?
I’d appreciate having more features included in the conditions section (for example, the software version).
What problems is the product solving and how is that benefiting you?
Easy remote access to devices, and it’s simple to apply patches and run scripts across devices quickly.
Modern UI That Simplifies Device Management
What do you like best about the product?
I really enjoy how Ninja simplifies the management of devices and the UI feels really modern.
What do you dislike about the product?
I personally don't enjoy the use of AI in the management of any devices. I feel like this is still a very new technology that requires lots of hand holding
What problems is the product solving and how is that benefiting you?
Ninja One has made device interaction super simple, by being able to remotely access the machine in the background without interrupting end users, has been great to use in the field
Free Anytime Training and Instant Device Alerts
What do you like best about the product?
I really like that whenever I have questions about a feature or I’m looking into a specific automation, I can contact the NINJA One team for training at any time, and it’s free. On top of that, the application itself alerts me right away if any of my devices run into an issue or a failure.
What do you dislike about the product?
Sometimes when a workstation boots up, NinjaOne doesn’t start right away. There’s usually a short delay before it shows as online in my portal.
What problems is the product solving and how is that benefiting you?
Monitoring devices used to mean I had to check every device one at a time just to figure out whether anything had an issue. Now, NinjaOne collects that data for me, so I can see problems more quickly without digging through each device individually. It also lets me know whether my workstations are still within warranty, which saves me from having to look up that information device by device.
Fast, Modern Interface with Excellent Patch Management and a Handy Active Directory Tool
What do you like best about the product?
I really like how fast the interface is and how quickly it connects to remote computers. The UI feels clean and modern. Patch management is leaps and bounds better than the two solutions we tried before. I also like that I can easily see computer metrics right in the dashboard, along with recent system activity and the computers I’ve connected to most recently.
The most unexpected bonus has been the Active Directory tool. That was a great surprise; I just wish it supported filtering, or at least sorting.
The most unexpected bonus has been the Active Directory tool. That was a great surprise; I just wish it supported filtering, or at least sorting.
What do you dislike about the product?
Not being able to save RDP credentials per agent feels like a massive omission. I can set them per organisation, but because we need separate logons for each agent, the current setup represents a security risk.
The Active Directory tool is amazing but a little frustrating to use because there’s no way to sort or filter. It’s such a good feature in principle, but it’s let down by that limitation.
I am surprised there’s no pre-chat feature, or even a way to take screenshots of remote computers. Right now it wastes a lot of time compared to Datto, which had those features.
The Active Directory tool is amazing but a little frustrating to use because there’s no way to sort or filter. It’s such a good feature in principle, but it’s let down by that limitation.
I am surprised there’s no pre-chat feature, or even a way to take screenshots of remote computers. Right now it wastes a lot of time compared to Datto, which had those features.
What problems is the product solving and how is that benefiting you?
The main problem with had with datto was the automations being pants, patch management being awful and connectivity being a daily frustration - but Ninja has solved all of those.
Fast, responsive modern RMM solution for easy management
What do you like best about the product?
I like how fast it is. The patch management, however, is probably Ninja’s best module. It’s very intuitive and flexible to use, and it makes the overall experience feel smooth and efficient.
What do you dislike about the product?
I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.
Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.
Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.
Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.
Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.
What problems is the product solving and how is that benefiting you?
Ninja allows us to remotely support thousands of devices whenever remote support is needed.
NinjaOne Has Improved Our Support Efficiency
What do you like best about the product?
We’ve been using NinjaOne for just over a month now, and overall we’ve been very impressed with the range of features and integrations available within the platform.
The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.
The available integrations have been a major benefit for us, particularly when managing customer environments.
Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.
Support has been positive as well, with helpful responses and good documentation available when we need it.
We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.
The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.
The available integrations have been a major benefit for us, particularly when managing customer environments.
Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.
Support has been positive as well, with helpful responses and good documentation available when we need it.
We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.
What do you dislike about the product?
One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session.
While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.
While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.
What problems is the product solving and how is that benefiting you?
One standout capability is the ability to connect directly to a Domain Controller through NinjaOne and reset a user’s password without having to log onto the server itself. This has significantly reduced the amount of time users are unable to work, and it has helped us speed up our support response times.
Great Patch Management, but the Ticketing System Needs Work
What do you like best about the product?
Most of its features are wonderful, and I especially like the patch management.
What do you dislike about the product?
This ticketing system did not fulfill my needs.
What problems is the product solving and how is that benefiting you?
It has helped me a lot more with patch management.
Great Background Mode and MSI Detection, but Frequent Remote Connection and UI Bugs
What do you like best about the product?
Background mode in NinjaRemote and Ninja auto-detecting silent install commands when uploading msi installer files
What do you dislike about the product?
There seems to be frequent remote issues where we don't know if this is linked to plenty updates on the platform or server issues on them but there has been many remote connection issues or UI bugs with reporting device info
What problems is the product solving and how is that benefiting you?
Remote monitoring and management and helps us support our customers quickly
Fast, Responsive UI with an Extensive Automation Library
What do you like best about the product?
The speed and responsiveness of the UI and the extensive automation library, the onboarding process was easy to follow and we were able to deploy agent to our various customers without issue.
What do you dislike about the product?
There's currently no screenshotting tool - but happy to see this is on the roadmap
What problems is the product solving and how is that benefiting you?
The speed of connecting to end-user devices.
Powerful Dashboard and Remote Tools That Streamline Our Work
What do you like best about the product?
Dashboard Overview and Remote Tools and Scripts
What do you dislike about the product?
Ticketing System and missing possibility to limit access to TAGS and Fields
What problems is the product solving and how is that benefiting you?
Fast Monitoring and fast troubleshooting
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