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One of the best product changes we've ever done
What do you like best about the product?
We were previously using ConnectWise Automate, and whilst it gave us everything we needed as a business, it was only when we had a demo of NinjaOne did we realise what we were actually missing. The product was easy to configure and setup with step-by-step guides. The integration into our PSA system was seamless and we experienced no issues. NinjaOne gives us features that we didn't realise we needed and has opened our eyes on how a RMM platform should be.
What do you dislike about the product?
There are some features within the remote access tool that are missing compared to what we had before with ScreenConnect, however we have reviewed the roadmap and they are upcoming.
What problems is the product solving and how is that benefiting you?
We needed an RMM application that was fast, efficient and easy to use, along with features such as reporting and monitoring. NinjaOne offers it all.
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NinjaOne has changed the way we manage all our endpoints
What do you like best about the product?
It is an intuitive platform, simple to use, with all the features necessary to manage thousands of endpoints. The deployment of the agents is immediate without any difficulty.
The support is fast and precise but above all the constant attention from our account manager is a main point for us.
We use it 24 hours a day to manage all our endpoints.
Excellent integration with third party products such as SentinelOne, HaloPSA..
The support is fast and precise but above all the constant attention from our account manager is a main point for us.
We use it 24 hours a day to manage all our endpoints.
Excellent integration with third party products such as SentinelOne, HaloPSA..
What do you dislike about the product?
We think there is still work to be done regarding backup
What problems is the product solving and how is that benefiting you?
It helped us to reduce the time to configure the automations , It improved our ability to manage SO and software patches,
Health device monitoring
Health device monitoring
A great platform that is getting stronger in capability, and does the basics well
What do you like best about the product?
It does the basics well, and the interface is intuitive
What do you dislike about the product?
Initially it did not adopt the larger vendors that MSP's use to provide service
What problems is the product solving and how is that benefiting you?
Centralized management of all endpoints
Quick deployment, good RMM tool
What do you like best about the product?
Easy to deploy and good intuitive Graphic interface
What do you dislike about the product?
Still some things to develop. Monitoring should have more color levels
What problems is the product solving and how is that benefiting you?
Remotesuppport, patchmanagement, softwarepatchmanagement
A simplified RMM platform with the tools to make managing hundreds of machines easy.
What do you like best about the product?
After years of dealing with the challenges posed by Kaseya, NinjaOne has been a game-changer for our operations. Billing? Straightforward. Support? Responsive. Site speed and overall functionality? Seamless. Reflecting on the countless hours lost troubleshooting with Datto and Kaseya, I can’t help but appreciate the simplicity and efficiency NinjaOne brings to the table. Its network scanning tools effortlessly locate endpoints, adopt them, install agents, and streamline workflows—allowing me to focus on my work without unnecessary frustration. The intuitive MFA process further enhances the experience, eliminating the need for repeated support requests.
Patch management and backup solutions with NinjaOne are equally impressive. The platform's hybrid backup options, supporting both cloud and local environments, enabled us to consolidate multiple backup utilities into a single, cohesive system. Managing these critical tasks has never been easier or more efficient.
Patch management and backup solutions with NinjaOne are equally impressive. The platform's hybrid backup options, supporting both cloud and local environments, enabled us to consolidate multiple backup utilities into a single, cohesive system. Managing these critical tasks has never been easier or more efficient.
What do you dislike about the product?
Organizational management could be a little easier to use. For remote desktop access we use a lot of Linux machines but the current version only supports Windows, forcing us to use Wine or in some cases Windows VM's to assist. A native client would be helpful.
My associates dislike NinjaOne as not using Kaseya gives me more time to walk around and help other people with their issues instead of crushing my stress cow and yelling at my monitor.
My associates dislike NinjaOne as not using Kaseya gives me more time to walk around and help other people with their issues instead of crushing my stress cow and yelling at my monitor.
What problems is the product solving and how is that benefiting you?
A great feature of NinjaOne is the feature request as part of their roadmap. We need a Linux client, it's now on the roadmap. We needed a desktop preview/thumbnail feature, it's on the roadmap.
Developers and teams that actually listen to their customers. Microsoft could stand to learn a thing or two about that.
Developers and teams that actually listen to their customers. Microsoft could stand to learn a thing or two about that.
Great RMM Tool
What do you like best about the product?
Intutive layout and the ease of which you can train another tech. Also the ability to create technicians that only have access to certain customers is great if the client has an onsite IT contact gives us the ability to offer this as a tool in the customers toolbox as well. They Continue to improve on an already good RMM platform. Customer support was great we only ran into problems when testing out the ticketing platform.
What do you dislike about the product?
Stop trying to make a ticketing platform it wasn't good a year ago. Focus on your api and 3rd party intergrations.
What problems is the product solving and how is that benefiting you?
Our team is able to close tickets so much faster with Ninja. The integration with our psa is great and we can jump right into the asset from the psa into ninja and start a remote support if needed quickly saving everyone time.
Ninja is the most feature rich RMM for the price point
What do you like best about the product?
It is a robus RMM that is continually adding new features and their support is excellent at resolving issues we come across.
What do you dislike about the product?
For what Ninja looks to be there are no downsides that come to mind.
What problems is the product solving and how is that benefiting you?
It provides an easy to use interface where we can manage all of our endpoints efficiently. It also has a very powerful scripting interface that gives us the ability to do automate just about anything we need to.
Ninja RMM
What do you like best about the product?
The console has a logical layout and is easy to navigate. The base agent policies are easily modified to fit your needs. The customizeable systray icon is convenient and straight forward for ticket submittal.
What do you dislike about the product?
We did have a couple functionality complaints with the portal but they were resolved. We submitted requests or suggestions and the functionality was modified in a release months later.
What problems is the product solving and how is that benefiting you?
We use it mostly for remote assistance and ticket entry for the end user. The remote tools, like file managemnt are handy at times.
Remote CMD operations and the fact it deploys antivirus are great assests.
Remote CMD operations and the fact it deploys antivirus are great assests.
Easy to use and setup - only minor issues with specific situations
What do you like best about the product?
Easy setup and package generation. Policies are able to be tailored as required. Add-on software can usually be incorporated under various policies. Deployment is straight forward. We deploy it on every staff computer used. We only have issues on AVD.
What do you dislike about the product?
When deployed to a AVD it tends to install everything as a server product instead of a "desktop" product. While it is true that most virtual desktop systems run on a server base, the client/desktop portion for the end-user is running as a Windows Pro computer and we require the Ninja agent, update agent, and add-on softwares (such as TeamViewer) to behave as such.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
What problems is the product solving and how is that benefiting you?
Our company works in a WFH model for many departments, including Tech. In addition, we have staff across the country, and in some cases, in various countries. Once installed, Ninja allows us to keep those staff systems up-to-date and managed as required, as well as being able to remotely aid the staff member when needed. This keeps the staff uptime high and minimzes the requirement of sending out replacement systems in many cases. Using the data collected about the system on a regular basis also allows us to make decisions on what computers may require upgrading or components changed out. Remote software review lets us see what software may be missing, or on the system that should not be.
Why did it take a while to find NinjaOne?
What do you like best about the product?
It is so easy to do remote monitoring and management. Easy to do look up device information and perform tasks like hardware resource usage checks and missing updates.
What do you dislike about the product?
It can be a little bit pricy. I was hoping there were price breaks for not-for-profit organizations.
What problems is the product solving and how is that benefiting you?
Having a centralized place to do all the above purposes
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