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Great for basic RMM but could use improvements with scripting
What do you like best about the product?
I really like ninja for their integrations with our psa, built in remote tool, and ability to action a device based on device activities or device state.
What do you dislike about the product?
The scripting within ninja is extremely basic and lacks features. I like that we can have saved parameter values but there needs to be a way to have those encrypted and needs to be more robust than just having multiple values defined by having a space in between value 1 and 2. This also means there is no way to have optional parameters since if I try to provide a value for param 1 and 3 I have no way to do that other than removing the param. This is one of many issues with scripting.
What problems is the product solving and how is that benefiting you?
Ability to connect to end user devices without needing a device code from user, ability to create backups of critical infrastructure and restore to cloud, and ability to action devices based on state of device.
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General experience gathered to NinjaOne in a business environment
What do you like best about the product?
Remote-Control Options, the remote script execution
What do you dislike about the product?
The searchbar doesnt include the active user, that would be a great feature to add
What problems is the product solving and how is that benefiting you?
We can remotely access the clients, we can monitor the clients.
With both of these features alone we can work and help the customers
With both of these features alone we can work and help the customers
1A RMM
What do you like best about the product?
Automation und Zentrale Administration aller Clients
Stetige Weiterentwicklung der Funktionen
Stetige Weiterentwicklung der Funktionen
What do you dislike about the product?
Im Moment fällt mir nichts ein was hier problematisch ist.
What problems is the product solving and how is that benefiting you?
MSP, Patchmanagement, RMM
Amazing tool all in 1 place!
What do you like best about the product?
Easy to use
Easy config
Friendly and easily accessible Support Staff
Great Onboarding process
Lots of features
Easy config
Friendly and easily accessible Support Staff
Great Onboarding process
Lots of features
What do you dislike about the product?
Tech guides to do things are far too long, need to be more simplified
What problems is the product solving and how is that benefiting you?
Keep tabs on what assets we have
Easy remote support tools
Easy remote support tools
NinjaOne excels at simple UI, powerful scripting, and excellent community, with a few tech gaps
What do you like best about the product?
Even though the pace of new features is relatively impressive, and the community staff and product managers/leads are often available in their own excellent community Discord server and are open to feedback, the user interface is simple and easy to grasp for new technicians and is responsive and easy to do even somewaht complex things for advanced users. Standard PowerShell scripting with flexible custom fields and script variables make for powerful customization, add-on features are integrated well, integrations with several third-party systems are strong, and the API provides a lot of additional automation power should it be necessary to do more than the UI allows. The agent is also very solid and rarely has corruption or instability issues, though if there any they are relatively easy to resolve. They even provide their own solid self-removal scripts to start fresh should you need to. It's nice that SSO with Entra ID, Okta, and others is not only there, it's being actively upgraded and expanded regularly.
What do you dislike about the product?
There are a number of features I personally wish were there, such as Git/GitHub integration or alternately API access to custom scripts, more things visible and controllable via the API like policies (that policies exist is visible, the configuration details are not), they have made and continue to make substantial progress in many areas. Dark mode isn't there yet but is coming in 2025. It would be nice if the agent had both macOS Apple Silicon native binaries as well as Windows on ARM native binaries, but the current agents do run under the temporary interpreters so they function, just not as efficiently as they could/should. So there are some technical gaps that in many cases they are working on (and they have a public product roadmap), but have not been addressed that I wish were.
What problems is the product solving and how is that benefiting you?
We mange IT support for other companies as an MSP, and NinjaOne allows us to flexibly monitor, track, review, access/control, report on the computers and servers at our clients without running our own centralized infrastructure, in a flexible and secure way. It simplifies and centralizes our support and can be customized to automate or solve most software problems.
Using NinjaOne as our RMM platform has been a good experience for us
What do you like best about the product?
I like that they keep inovating and adding new features. Things like Warranty tracking, MDM support, Chainless Image Backups, etc. just keep adding value for us.
What do you dislike about the product?
Sometimes I miss having my PSA and RMM under the same vendor.
What problems is the product solving and how is that benefiting you?
Helps keeping our endpoints secure with effective patch management, makes it easy for us to manage and monitor client devices backups.
Ninja runs my business
What do you like best about the product?
Ninja is how we interact with clients on a daily basis. I've been very impressed with all the solutions they offer. It's easy to integrate and implement. If I ever have any issues we can reach out to support. Love em.
What do you dislike about the product?
No dark mode? Seriously I can't think of a single thing to complain about.
What problems is the product solving and how is that benefiting you?
I run an MSSP. Ninja helps me in more ways than I can count.
Simply the best RMM tool I have found
What do you like best about the product?
NinjaOne allws me to support end users fast and efficiently.
Speed of software deplyment.
Ability to report.
Remote access.
Ability to allow user and technician level access.
Highly customisable permisions.
Mobile Device management and location tracking.
Many more features that I am still discovering as well as comprehensive reporting.
Integration with other platforms.
Using good tools increases my productivity and my client's satisfaction.
Speed of software deplyment.
Ability to report.
Remote access.
Ability to allow user and technician level access.
Highly customisable permisions.
Mobile Device management and location tracking.
Many more features that I am still discovering as well as comprehensive reporting.
Integration with other platforms.
Using good tools increases my productivity and my client's satisfaction.
What do you dislike about the product?
Some things are not as intuative but it doesn't take long to work them out.
What problems is the product solving and how is that benefiting you?
Co-managed remote access.
Remote support and management of Client's end points.
Security and lock-down of mobile kit.
Device management and sw patching.
Having an independant system to the main user platform is valuable.
Remote support and management of Client's end points.
Security and lock-down of mobile kit.
Device management and sw patching.
Having an independant system to the main user platform is valuable.
NinjaOne Over Delivers
What do you like best about the product?
NinjaOne does exactly what it says it will. We used to use a similiar software for patching called Automox and it simply did not work as expected. Switching to NinjaOne has been one of the best decisions I have ever made. I love that it also comes with remote tools, mdm, backup, ticketing, custom fields, inventory control, etc. Just by implementing NinjaOne we were able to cancel 3 other softwares that we were currently using and save quite a bit of money in our annual renewals. The built in remote tool far outperforms TeamViewer which we used to use. Implementing this software is incredibly easy and hassle free and integrating from Automox to NinjaOne was so simple. I now use this software daily and actually get excited to go into it because I often find myself finding something new in it that helps me with my day to day tasks. Oh yeah, Customer Support is top notch as well.
What do you dislike about the product?
The only thing I dislike about NinjaOne is that someone from NinjaOne didn't reach out to me earlier about their wonderful product.
What problems is the product solving and how is that benefiting you?
We used to use Teamviewer and now we can cancel that subscription because honestly the built in remote tools to NinjaOne far outperfrom Teamviewer. Patching just works, I dont think there is much more to say. The policies are a breeze to setup and you can get as granular as needed with policies and groups. The ability to push out scripts via in a click of a few buttons or silently install applications is amazing. What used to take hours now takes seconds. NinjaOne is by far one of the best tools I have ever used in my IT career so far.
I love the experiance.
What do you like best about the product?
A lot of tools and Scripts. It works out of the box.
What do you dislike about the product?
I cant see why Updates are not being installed. I also cant see if it tries to install it again. Also, I cant see quickly if the newest updates are even installed. If a Computer doesn't get any updates it doest give a warning.
What problems is the product solving and how is that benefiting you?
Remotedesk and Patching
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