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Efficient Remote Access and Detailed Reporting
What do you like best about the product?
Remote access control uses very little resources. Reporting and analysis reports are extremely detailed.
What do you dislike about the product?
Would like if your firm would build an integrated ITSM, ITAM platform that was packaged with NinjaRMM. (May exist, we just have the RMM, patching and reporting features at this time.)
What problems is the product solving and how is that benefiting you?
Remote access, software, OS, Device connectivity reports. Pushing patches.
NinjaOne: Our Preferred RMM Solution that keeps on giving
What do you like best about the product?
NinjaOne has been a very strong partner for 5 year now. Back then we only used the RMM solution to monitor infrastructure. Over the years they kept on adding new features, some of which we don't want to miss. They are always open to feature requests and their customer service is outstanding.
We integrated workflows to other services making Ninja very easy to use for us. The newly added Backup feature opened another path of revenue for us.
Fun fact: At one point we tried to move away from NinjaOne as a cost saving measure, but we quickly learned how comfortable and feature-rich NinjaOne is, and stayed.
We integrated workflows to other services making Ninja very easy to use for us. The newly added Backup feature opened another path of revenue for us.
Fun fact: At one point we tried to move away from NinjaOne as a cost saving measure, but we quickly learned how comfortable and feature-rich NinjaOne is, and stayed.
What do you dislike about the product?
I would prefer more detailed reports. As an MSP I would prefer to aggregate the data for customer invoices easier and not through a custom script.
What problems is the product solving and how is that benefiting you?
RMM for internal and customer infrastructures, with easy and secure remote access via NinjaRemote.
Having our own private script library always availible is making support efforts and new deployments a piece of cake.
Their infrastructure is very reliable and their conditional alarm management.
Having our own private script library always availible is making support efforts and new deployments a piece of cake.
Their infrastructure is very reliable and their conditional alarm management.
Great for Windows Management - Mac management needs improvement
What do you like best about the product?
It is very easy to manage Windows workstations.
Running scripts from the back end work very well, allowing us to troubleshoot without having to interrupt an end user working.
Using Software inventory is very useful when trying to find where devices are installed.
Patch management does a good job of giving you an overview of software and OS patches; what is pending and needs review, what's installed, and what has failed.
Also, it's fairly quick with installing applications remotely, or running commands. I've seen some installations take place in under a minute.
Running scripts from the back end work very well, allowing us to troubleshoot without having to interrupt an end user working.
Using Software inventory is very useful when trying to find where devices are installed.
Patch management does a good job of giving you an overview of software and OS patches; what is pending and needs review, what's installed, and what has failed.
Also, it's fairly quick with installing applications remotely, or running commands. I've seen some installations take place in under a minute.
What do you dislike about the product?
I feel managing macOS devices still has a lot of room for improvement.
We recently discovered we are unable to uninstall software on macs using Ninja.
Also, sometimes patches fail and we do not get much insight as to why.
Another area for improvement are the reports. They are not easy to create, and the information they provide can be lackluster. For example, instead of running a report to see what applications are installed for a client, I find it easier to just go to the devices page, use the software inventory filter, and export that list.
We recently discovered we are unable to uninstall software on macs using Ninja.
Also, sometimes patches fail and we do not get much insight as to why.
Another area for improvement are the reports. They are not easy to create, and the information they provide can be lackluster. For example, instead of running a report to see what applications are installed for a client, I find it easier to just go to the devices page, use the software inventory filter, and export that list.
What problems is the product solving and how is that benefiting you?
Ninja solved the problem of central patch management. Using the Patch management features works well, especially for Windows devices.
Effortless to Use and Streamlines Performance Monitoring
What do you like best about the product?
It is extraordinarily easy to use. I started being productive in it almost immediately.
What do you dislike about the product?
Not being able to change the thresholds of the built-in performance notifications such as drive space notifying at 15% remaining or memory at 90% use.
What problems is the product solving and how is that benefiting you?
I monitor the computers of many businesses. I use NinjaOne to easily identify issues and resolve them before they impact my clients.
Exceptional Support and Just What We Need
What do you like best about the product?
The support staff is consistently helpful, and this product provides exactly what we need without any unnecessary extras.
What do you dislike about the product?
The ticketing system could use some improvement, but we have noticed that it is getting better over time.
What problems is the product solving and how is that benefiting you?
Automation is the key. We are moving to more and more automation.
Effortless Device Management and Seamless Patch Deployment
What do you like best about the product?
Its an amazing way to manage devices, push patches and updates for third party software.
What do you dislike about the product?
The use of the API is not as easy as other ones
What problems is the product solving and how is that benefiting you?
multiple patching cycles, grouping of devices based on status, software, etc
Effortless Deployment and Unified Management
What do you like best about the product?
Easy to deploy and combines multiple tools to manage the environment from a single pane of glass.
What do you dislike about the product?
I would like to see improved reporting capabilities.
What problems is the product solving and how is that benefiting you?
We have a small IT team and NinjaOne allows us to automate and script a lot of tasks to save time and increase productivity.
NinjaOne is the swiss army knife of device management, monitoring!
What do you like best about the product?
What we appreciate most about NinjaOne is its versatility. It serves multiple purposes, ranging from device management and monitoring to application management and more.
What do you dislike about the product?
What we find frustrating about NinjaOne is that certain settings and features can be unnecessarily complicated.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to centrally, seamlessly manage and monitor our compute stack.
Effortless Deployment and Top-Notch Reliability
What do you like best about the product?
Easy to use and deploy, very reliable and the remote screen share quality is very good.
What do you dislike about the product?
Nothing to really dislike about the product.
What problems is the product solving and how is that benefiting you?
Single console for device management, patching, remote access and device documentation.
All-in-One RMM with Outstanding Ease of Use
What do you like best about the product?
Has everything we needed in a RMM,
Ease of use is the best feature,
easy to implement.
great customer support.
Ease of use is the best feature,
easy to implement.
great customer support.
What do you dislike about the product?
Some parts of the UI are a tiny bit clunky
What problems is the product solving and how is that benefiting you?
Endpoint management and monitoring
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