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Perfect monitor tool for your orginisation
What do you like best about the product?
The UI, support and ease of use are fantastic. It's a very intuative platform and with a lot of options to use and easy to enroll. I use it daily just to monitor.
What do you dislike about the product?
It's sometimes quite slow to adapt certain new featuress but other than that it's a perfect platform.
What problems is the product solving and how is that benefiting you?
It allows us to manage all our IT assets and our back up's.
Single Pane of Glass
What do you like best about the product?
I like that, as an account manager, that all necessary information is available to me in a clean and easy format so I don't have to trouble the techs. With all connected and available apps, I am able to review backups and even connect to a device remotely for further investigation.
What do you dislike about the product?
I will be completely honest, and I don't have a single negative thing to say about NinjaOne. It is up and functional every time I need it.
What problems is the product solving and how is that benefiting you?
NinjaOne provides me the information necessary for identifying opportunities within a client's environment.
Be Stealthy Like a Ninja
What do you like best about the product?
NinjaOne has completely changed how we handle remote support. It’s fast, secure, and incredibly easy to use. I can connect to any device in seconds and resolve issues without needing to be on-site. It’s saved us time, reduced downtime, and made our team way more efficient. Highly recommend it for any IT department looking to streamline their workflow.
What do you dislike about the product?
One common drawback with NinjaOne is its limited reporting capabilities, but most IT professional do not need this information.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote support fast and easy. I can access devices instantly—even unattended—and fix issues without being on-site. It’s secure, reliable, and has streamlined our workflow. Reporting could be better, but overall it’s a huge time-saver.
Works super efficiently
What do you like best about the product?
That we can reach many users with a small group to help and keep the PC safe.
What do you dislike about the product?
I would like to set up certain processes when a PC is offline. Then, when the PC comes back online, it can start with them. Currently, I can only work on a PC when it is online.
What problems is the product solving and how is that benefiting you?
At this moment, I wouldn't know that.
Excellent endpoint management tool, great all in one solution for IT admins
What do you like best about the product?
The dashboard is very intuitive. Very powerful endpoint management. Provides detailed info about hardware configuration, software installed, and patch levels. Everything’s in one place; remote access, monitoring, patching, backups so I’m not opening 100000 tools anymore. The background remote is so useful so we can log on and as system without ever disturbing end user. This requirement for minimal user disturbance is very well needed a lot of times. Integration is superb. Implementation and addition of devices is as easy as slicing hot pancakes. With all these features, the use of this service tends to be every min, 24 hr a day, 7 days a week.
What do you dislike about the product?
Sometimes, the tickets takes quite a while to get resolved or get picked up by a tech. Maybe lack of communication?
What problems is the product solving and how is that benefiting you?
They look into our specific needs and try to add to next updates
The best remote management software EVER created.
What do you like best about the product?
Everything.
It is all perfect.
The layout, the features, the customization.
Ninja can do it ALL.
It is all perfect.
The layout, the features, the customization.
Ninja can do it ALL.
What do you dislike about the product?
Sometimes the integrations don't work perfectly. Specifically Splashtop, but that is most likely on their end and not Ninja's.
What problems is the product solving and how is that benefiting you?
It is our main remote managment software. It allows us to connect to client's computers and servers.
A reliable and clear tool for IT management
What do you like best about the product?
The interface is very clearly structured and easy to understand. The centralised management of all devices and the ability to respond quickly to problems is particularly helpful. Updates and scripts can be distributed easily, which saves a lot of time in everyday life.
What do you dislike about the product?
Sometimes the connection via ninjaone does not work, there are only general errors and after a restart it works even after a service restart, so such normal bugs belong away.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of being able to monitor and manage all devices and systems centrally. This allows faults to be recognised and rectified more quickly without the need for a technician to be on site. Automations such as updates or script executions significantly reduce manual effort. This saves time, reduces costs and ensures that the IT environment runs stably and reliably.
Great RMM and patching tool
What do you like best about the product?
Remote control access to computers is seamless. New features being added to this process to make remote management easier than ever.
Customer support has been quick and knowledgeable on issues far beyond what I expect them to normally handle.
Customer support has been quick and knowledgeable on issues far beyond what I expect them to normally handle.
What do you dislike about the product?
Would like to see more control over notifications and the ability to edit them for corporate needs.
What problems is the product solving and how is that benefiting you?
Bringing patching controls to our front line support. We are able to give them visibility into what patches are failing and give them the tools to help resolve these issues and make sure our network is secure and healthy
The experience with Ninja is good.
What do you like best about the product?
Automations, the integration of BitDefender and the RMM tool are already making work more efficient. The implementation is very simple. We primarily and frequently use Ninja for RMM deployments. Customer support is generally good, and user-friendliness is very high.
What do you dislike about the product?
Currently, nothing serious has been noticed, just minor issues like the crashing of the NinjaAgent at one of our customers.
What problems is the product solving and how is that benefiting you?
For customers, when systems have outages or problems, Ninja is very helpful by providing the ability to use PowerShell and enabling collaboration with colleagues on a system.
One of the best RMM and MDM management tools I have ever used.
What do you like best about the product?
I required a robust and easy to use RMM solution that could be deployed with minimum hassle and integrated within the current domain environment. I chose NinjaOne due to the rich number of features that make it efficient and intuitive to use. Backed by great customer support and speedy responses to any questions. I use NinjaOne on a daily basis to help manage the digital estate at ServiceMaster, it has transformed the laborious task of patch management to be one of simplicity and effortless control. The MDM solution has enabled the implementation of IOS updates to company mobile devices with incredible ease.
What do you dislike about the product?
nothing it just works as you expect it to.
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed for the management of a large digital estate to be handled with relative ease and admiration. This has not only been a cost saving but a massive reduction in administration time.
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