NinjaOne Automated Endpoint Management

What do you like best about the product?

I absolutely love Ninja, it's very quick to install on our endpoints, the viewer is fantastic and I feel I can trust the reports it provides us. It also has multiple integrations with third party services and in our experience, was cheaper than the previous product we were using. The onboarding and support is also fantastic, across two companies I've felt very well supported by Ninja and felt the account manager was 1:1 with any questions I had.

What do you dislike about the product?

Some of the UI elements and labels can be worded weirdly. I don't understand where some of the notifications go either (e.g. patches that are pending approval)

What problems is the product solving and how is that benefiting you?

Our previous infrastructure (CW) was giving us incorrect information, was incredibly slow and the remote desktop viewer was incredibly slow. Ninja has solved all of these problems, our account manager also gave us a free trial of the backup solution which absolutely SAVED us hours of setup when a server died.

What do you like best about the product?

Very easy to use and easy to find client's machines

What do you dislike about the product?

Not found anything yet that makes work harder

What problems is the product solving and how is that benefiting you?

Everything is in one place and the search is handy

What do you like best about the product?

I use NinjaOne to monitor and manage devices from a centralized platform. What I like most is the easy-to-use dashboard, the remote management capabilities, and the real-time monitoring features. It makes it easier to keep track of overall system health and helps simplify routine IT management tasks.

What do you dislike about the product?

Some advanced configurations may take time to learn for new users. Depending on the environment, setting up monitoring policies can also require some initial effort.

What problems is the product solving and how is that benefiting you?

NinjaOne helps centralize device monitoring, remote management, and maintenance activities in one platform. This benefits me by reducing manual effort, improving visibility into device status, and making IT operations more efficient.

What do you like best about the product?

Background remote access and quick access via tools on domain controllers

What do you dislike about the product?

Downloading / uploading to end users, not able to do anything until upload/download completes, this isn't a thing in other RMM platforms

What problems is the product solving and how is that benefiting you?

Everyday support has been a breeze, UI is a little bland.

What do you like best about the product?

Very easy to use and very clear where to find things

What do you dislike about the product?

I have not experienced any problems with Ninja One so nothing to dislike

What problems is the product solving and how is that benefiting you?

Helps me find information about devices

What do you like best about the product?

I really like the file browser feature in NinjaOne that allows me to delete files easily and reset passwords in active directory without needing to go into an RDP session. It's super quick to use and I can accomplish tasks with just a few clicks. The initial setup was also extremely streamlined, which was great for my team. We switched to NinjaOne because it had more features that we liked.

What do you dislike about the product?

I don't like creating an RDP session because I have to download an application every single time.

What problems is the product solving and how is that benefiting you?

I use NinjaOne to easily remote onto any RDP desktop. It lets me manage files and reset Active Directory passwords without full RDP sessions, quickly doing tasks in just a few clicks.

What do you like best about the product?

Deploying scripts via Ninja has been a seamless process, and it’s easily the best experience I’ve had with script deployment compared to other RMM platforms I’ve used in the past.

What do you dislike about the product?

I’m not a fan of the way Ninja handles RDP, mainly because you have to create an external shortcut on your desktop instead of having the feature built directly into the platform. That said, I believe this is currently being looked into. Another issue for me is that you can’t message users directly on their devices before you connect.

What problems is the product solving and how is that benefiting you?

It’s flexible in terms of what you can do without having to connect directly to a user’s machine and interrupt their work. Background mode has been a lifesaver.

What do you like best about the product?

Very good customer support thanks to personal care and easy access to technical resources, including direct assistance. Additionally, everything is in German.

The product overall makes a well-rounded impression – both visually and technically. The dashboards are clear, well-structured, and largely self-explanatory. Compared to Microsoft Intune, parameters are adopted almost immediately, and you also receive feedback or logs almost instantly. The price is absolutely reasonable and appropriate for the performance offered.

What do you dislike about the product?

So far, we haven't noticed anything really negative.

What problems is the product solving and how is that benefiting you?

We were able to significantly reduce our time spent on patching and switch to a true, automated monthly patch cycle. At the same time, through software patching and the CVE scanner, especially on the client side, we achieved a significant security gain and higher threat protection.

What do you like best about the product?

The uptime is reliable, pricing is very fair, the roadmap is greta to know what's coming and what's being worked on and it's nice to be able to be part of those choices.

What do you dislike about the product?

Support, hands down. No 24/7 support, I can't call for support, there's no remote support, tickets get closed too quickly and if unresolved, no one follows up. Also, ninja one remote is flaky - sometimes it works, sometimes it doesn't. On Mac, it's unreliable. Also, partnerships like sentinelone, the partnership for support is a cold hand off.

What problems is the product solving and how is that benefiting you?

it's allowing me to support and monitor my clients, which makes my business able to meet our demands. the custom scripts and remote powershell is a huge help.

What do you like best about the product?

Ninja has a lot of tabs that others such as he back ground mode which is very helpful

What do you dislike about the product?

Needs to get a chat function and screenshot function which is coming i can see

What problems is the product solving and how is that benefiting you?

It allows us to not disturb users with the backend mode