What do you like best about the product?

I really like ninja for their integrations with our psa, built in remote tool, and ability to action a device based on device activities or device state.

What do you dislike about the product?

The scripting within ninja is extremely basic and lacks features. I like that we can have saved parameter values but there needs to be a way to have those encrypted and needs to be more robust than just having multiple values defined by having a space in between value 1 and 2. This also means there is no way to have optional parameters since if I try to provide a value for param 1 and 3 I have no way to do that other than removing the param. This is one of many issues with scripting.

What problems is the product solving and how is that benefiting you?

Ability to connect to end user devices without needing a device code from user, ability to create backups of critical infrastructure and restore to cloud, and ability to action devices based on state of device.