What do you like best about the product?

Even though the pace of new features is relatively impressive, and the community staff and product managers/leads are often available in their own excellent community Discord server and are open to feedback, the user interface is simple and easy to grasp for new technicians and is responsive and easy to do even somewaht complex things for advanced users. Standard PowerShell scripting with flexible custom fields and script variables make for powerful customization, add-on features are integrated well, integrations with several third-party systems are strong, and the API provides a lot of additional automation power should it be necessary to do more than the UI allows. The agent is also very solid and rarely has corruption or instability issues, though if there any they are relatively easy to resolve. They even provide their own solid self-removal scripts to start fresh should you need to. It's nice that SSO with Entra ID, Okta, and others is not only there, it's being actively upgraded and expanded regularly.

What do you dislike about the product?

There are a number of features I personally wish were there, such as Git/GitHub integration or alternately API access to custom scripts, more things visible and controllable via the API like policies (that policies exist is visible, the configuration details are not), they have made and continue to make substantial progress in many areas. Dark mode isn't there yet but is coming in 2025. It would be nice if the agent had both macOS Apple Silicon native binaries as well as Windows on ARM native binaries, but the current agents do run under the temporary interpreters so they function, just not as efficiently as they could/should. So there are some technical gaps that in many cases they are working on (and they have a public product roadmap), but have not been addressed that I wish were.

What problems is the product solving and how is that benefiting you?

We mange IT support for other companies as an MSP, and NinjaOne allows us to flexibly monitor, track, review, access/control, report on the computers and servers at our clients without running our own centralized infrastructure, in a flexible and secure way. It simplifies and centralizes our support and can be customized to automate or solve most software problems.