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Review of NinjaOne
What do you like best about the product?
SImplicity. The interface is all very intuitive. We had to retrain the entire staff from a previous RMM and it was very easy. previously difficult tasks (scripting, remote tools, etc) were difficult to use and or find.
What do you dislike about the product?
Windows Patching and patch reporting could be better but I feel like every RMM fails in this area.
What problems is the product solving and how is that benefiting you?
Again would be it's simplcity. Previously creating scripts for software deployment was a pain. Much simplier with NinjaOne. My techs can do a lot more because it takes less time and experience to do .
recent outage and response
What do you like best about the product?
Response time and customer service and efficiency.
What do you dislike about the product?
So far everything has gone well. Hiccups included they're fast to fix them and relay the issues and resolutions effectively
What problems is the product solving and how is that benefiting you?
Mac agents and security terminal scripts. Most ITs know Macs are a pain to deal with remote wise especially upon first setup of remote agents.
Ninja offers many valuable tools under one roof
What do you like best about the product?
Ninja allows us to manage all of our devices and updates in one software platform. The integrations it offers also makes it one of the best RMM's available.
What do you dislike about the product?
I can't think of any downsides of Ninja. Everything works as advertised.
What problems is the product solving and how is that benefiting you?
Ninja is helping us solve the problem of assisting remote workers. Previsouly nothing was in place to assist anyone who didn't work in the office. It also helps us manage machines updates as nothing was in place before.
Jackie - IS THE BEST
What do you like best about the product?
The account management support is fantastic. We're never left hanging with Jackie or the rest of the Ninja team. We like to believe that Ninja truly cares about our organization!!!! :)
What do you dislike about the product?
There's only one Jackie!
Also it would be great if we could add a scanning event viewer for myself and my team! That would be technically impressive and better. :)
Better Third Party support would be huge
Also it would be great if we could add a scanning event viewer for myself and my team! That would be technically impressive and better. :)
Better Third Party support would be huge
What problems is the product solving and how is that benefiting you?
Quick Support. Networking monitoring and licensing is great. Definitely helps productivity.
Well Rounded Platform
What do you like best about the product?
I love how I have a standardized single management interface for all aspects of the RMM and no longer need to switch between five different products. Additionally, they helped us better standardize security implemented with policies and partnerships (S1 for example).
What do you dislike about the product?
The third party app updating mechancisim needs an overhaul entirely. It's one of those moments where I would just approach the ninite developers and buy the company and employees out to perfect this aspect.
What problems is the product solving and how is that benefiting you?
We struggled between multiple interfaces when operating as an MSP. As we grew, the notion of bouncing around became overwhelming and was a clear growth inhibitor. NinjaOne solved this with one UI.
An RMM tool that simplifies tasks and makes endpoint management a breeze!!
What do you like best about the product?
The simplicity of it all. From the ease of installing/uninstalling agents, managing and setting up alerts and policies, creating and deploying scripts/applications. The platform has reduced time needed for simple management processes.
What do you dislike about the product?
Not too much to list here. I would like to see better insights into the patch management dashboard, like drilldowns of what PCs or clients may have failed/missed patches, and a lack of integrations with third party vendors/plugins.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us reduce time for employee onboardings by the easy implementation of automation/scripting. It has unified the processes of endpoint management as well as simplified patch management all together. And it is great that the Patch Management ACTUALLY WORKS!!!
Solid product and support
What do you like best about the product?
Ease of use and management and suppot when needed.
What do you dislike about the product?
Nothing I can think of specifically.....
What problems is the product solving and how is that benefiting you?
We can remotely monitor and manage a very large number of endpoints and organizations with far fewer staff than with the traditional break-fix model.
Constantly Impressing us
What do you like best about the product?
We love being able to see everything through a single interface. An interface that is easy to navigate, and very intuitive. Its great at pointing out problems we didn't know we had!
What do you dislike about the product?
We wish that when something didn't work the way it was supposed to it provided a bit more information as to why it failed (ie patch management)
What problems is the product solving and how is that benefiting you?
Instead of having to use multiple products to achieve our end goals we can use a single solution for everything
Seems like a solid RMM with a few glaring flaws
What do you like best about the product?
Ninjaone has a simple glass panel, making it easy to navigate and control what you do inside the program.
What do you dislike about the product?
NinjaOne seems to be focused on patching but less so with programs. Other RMMs that have advanced program libraries beat them out.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us update things on our network in a semi-decent time frame.
NinjaOne has simple onboarding and an intuitive dashboard; everything it says it can do, works!!
What do you like best about the product?
NinjaOne has simple onboarding and an intuitive dashboard; everything it says it can do, works!!
What do you dislike about the product?
Nothing to dislike and the pricing is affordable
What problems is the product solving and how is that benefiting you?
Manages Microsoft and third party updating better than any other RMM on the market
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