External reviews
4,133 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaOne for our single company
What do you like best about the product?
Ninja has become our central repository for all our computers and servers on our network. Its an invaluable tool to push out new software and updates to them. Its easy to use, finding the computers that need support by the users name, computer name, serial number, etc is easy as putting them in the search bar to instantly go to that computer.
It was easy enough to implement, utilising an MSI installer, you can get it silently installed on to the computers easily.
We use the system every day, to remotely support the users, and to push out the software and see feedback if the installs fail, and scheduling them to is useful.
Support from Ninja has been good, and visiting the dojo (their internal forum support) is useful to see their FAQs, etc.
It integrated into our way of working well and the guys know this is the go to when someone needs help.
It was easy enough to implement, utilising an MSI installer, you can get it silently installed on to the computers easily.
We use the system every day, to remotely support the users, and to push out the software and see feedback if the installs fail, and scheduling them to is useful.
Support from Ninja has been good, and visiting the dojo (their internal forum support) is useful to see their FAQs, etc.
It integrated into our way of working well and the guys know this is the go to when someone needs help.
What do you dislike about the product?
MFA when logging into the system could be better, at the moment when signing in with SSO (connected via Azure) we have to open the MS authenticator app and type in the code. They do not currently push for authentication.
What problems is the product solving and how is that benefiting you?
Central repositiory for all our devices and servers, and gives lots of details on them.
Excellent and ever evolving product range
What do you like best about the product?
The support element is fantastic for our IT support team. The monitoring, reporting and automation are all continuously improving. We love it. It makes our jobs so much easier and reduces our workload by identifying issues before they become serious problems.
What do you dislike about the product?
Sometimes after a reboot a laptop can take a little bit of time to show as back online and become accessible remotely. However this is probably more to do with Windows than the Ninja platform.
What problems is the product solving and how is that benefiting you?
Patch management is a large part of the IT workload and Ninja has enabled us to automate these processes and make the task a lot simpler. It also highlights if a task has failed and allows for further investigation.
Being able to view an installed program inventory and currently running processes saves a great deal of time as issues can be resolved without physically logging into the device.
Being able to view an installed program inventory and currently running processes saves a great deal of time as issues can be resolved without physically logging into the device.
Patch, RMM & Endpoint
What do you like best about the product?
I think how I can easily access to each endpoint, scripting, and simple ticketing system.
What do you dislike about the product?
I wish the patch report is more detail with listed all of the devices and score of patch on each devices.
What problems is the product solving and how is that benefiting you?
Everything is in one place.
Little to Complain About
What do you like best about the product?
The absolute best feature that I like over Datto is the ability to command line on the machine while the user is working without disturbing the user. The Ninja remote tool is far better than Splashtop. I also like that the Ninja agent appears to be less resource heavy on the target machine. They also have a very extensive library of scripts we can use and a YouTube channel of how we should use them. I like that I can apply different policies to different sets of PCs based on their location or as a one-off.
What do you dislike about the product?
It is hard to track the percentage complete for a task that was applied across multiple machines. I could really use the ability to chat with a client's machine BEFORE remoting into it. Patching has also been an issue becuase of the third-party who packages these up for Ninja. I forget the name of that company.
What problems is the product solving and how is that benefiting you?
Remote management for the most part.
NinjaOne Review
What do you like best about the product?
I like the Splashtop intergration and the update management
What do you dislike about the product?
Cannot stay logged into the agent portal all day. Times out too fast.
What problems is the product solving and how is that benefiting you?
Single pane for update management and remote access for supporting end users.
2023 Review
What do you like best about the product?
The most helpful aspect of NinjaOne is the ability to remote in and help users. It is also nice to be able to have a central database for bitlocker keys.
What do you dislike about the product?
The only thing I dislike about NinjaOne is their inconsistent automations of updates.
What problems is the product solving and how is that benefiting you?
It solves the problem of keeping a non-on prem database of bitlocker keys.
Great endpoint management tool
What do you like best about the product?
Easy analytics of how our devices are performing across the organization. It comes with a great dashboard that we use to report to leadership
What do you dislike about the product?
NinjaOne is an expensive tool wish it were cheaper
What problems is the product solving and how is that benefiting you?
Allowing us to easily patch and remote into devices. Also allowing us to be proactive with support instead of reactive.
A very admin friendly experience
What do you like best about the product?
everything being in one place makes the experience seamless. Being able to go from a ticket to the device straight into remote desktop wiht less than three clicks is amazing. It has significantly shortended the time needed to complete many tasks.
very seamless transition from our current devices
very seamless transition from our current devices
What do you dislike about the product?
alot of options and configurations when you first start using it but you get used to it.
What problems is the product solving and how is that benefiting you?
everything being in one place allows us to create and push out policies that we would have never have been able to configure before.
Good software - Would Recommend
What do you like best about the product?
Ninja is a great service which provides many features for device management whilst also incorparting a ticketing system.
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
What do you dislike about the product?
Ticketing Automations can sometimes fail with no failure reason
Missing some ticketing functionality
Missing some ticketing functionality
What problems is the product solving and how is that benefiting you?
Having all of our management systems in one place
Automation in Device patching
Automation in Device patching
Great support and great functionality using their services.
What do you like best about the product?
To be able to remote without issue to users is a great tool to have, A long with ease of implementation, with a number of feature such as health and automatic updates that i can schedule. I use it all the time and customer support is always helpful and friendly.
What do you dislike about the product?
I can't say a bad word for NinjaOne or the team that has been dealing with any support issues i've had.
What problems is the product solving and how is that benefiting you?
For the most part it's benefiting me using Remote support for users and watching PC health and for pushing updates to user
showing 3,081 - 3,090