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NinjaRMM Straightforward and reliable
What do you like best about the product?
Installation/deployment are very simple and reliable. Lightweight client, easily able to deploy TeamViewer/run remote scripts. For 90% of normal IT needs, program is able to quickly handle those tasks.
What do you dislike about the product?
Would like to have Mac backup and the ability to use my own storage for backups (remote). Also need a remote registry editor to be added ASAP. Also need a more robust packaged script library for common IT tasks
What problems is the product solving and how is that benefiting you?
Ability to perform remote actions and management for all client computers. I need 24/7 management of client computers, and Ninja allows for that and with the remote powershell/command prompt has allowed me to perform some technical miracles on broken client machines.
New at RMM Game - Not sure what to expect
What do you like best about the product?
What did i Like best about NinjaOne - The Onboarding Process was easy and we got lots of help getting the system up and running quickly. Agents were Installed and the default monitoring all installed. The system is very flexible and any or all scripting is available Powershell, VBScript to name a couple. We are accessing a lot of systems through API and SNMP. The communities are a great resource for this kind of thing. The fact that we can call and get support or catch sessions to cover any of this stuff for free is extremely useful.
What do you dislike about the product?
What I did not like as much about NinjaOne - As we were first time RMM users, we really did not put enough thought into it at our end, so the design and build took a lot longer and even now we would think our automation side and monitoring of unusual items has given us a big learning curve to climb. I dont think we were expecting to script as much as we have done.
What problems is the product solving and how is that benefiting you?
This was our first attempt at a RMM Solution (we are end user not MSP) and the lack of proactive monitoring and remediation puts another layer of work on the team that should in todays world by covered by automation
Great solution for managing and monitoring client devices. Great integrations.
What do you like best about the product?
The patching and application management is very good compared to ther solutions I have tried. It is nice that the have Teamviewer and Splashtop.
What do you dislike about the product?
Nothing huge stands out. The support can be a little slow at times, but overall good.
What problems is the product solving and how is that benefiting you?
Easily patch and manage my client devices from anywhere. Great that it can also deploy bitdefender.
Saving time & improving service delivery.
What do you like best about the product?
NinjaOne is a complete package. Endpoint management, anti-virus and remote support all rolled into a single platform. The new NinjaRemote tool is easy to roll-out and utilize.
What do you dislike about the product?
More built-in scripts in the library would be useful, akin to Group Policies that can be applied.
What problems is the product solving and how is that benefiting you?
Supporting users across multiple countries in now far easier.
Windows patching is a more streamlined process.
The BitDefender AV solution gives us the peace of mind that endpoints are properly protected.
Windows patching is a more streamlined process.
The BitDefender AV solution gives us the peace of mind that endpoints are properly protected.
Perfekt RMM
What do you like best about the product?
the top support and the funktionality of RMM
What do you dislike about the product?
i think there is nothing i dislike about support and RMM-Software
What problems is the product solving and how is that benefiting you?
i save a lot of time for patching
A very good tool and highly recommended to any small -large scale business for their IT Management.
What do you like best about the product?
Support and tool efficiency. Same time one of the best IT Management tools available.
What do you dislike about the product?
None as of the moment. So far, our company is satisfied with their service.
What problems is the product solving and how is that benefiting you?
Providing support and security to our employees working at home.
Excellent RMM-Plattform which saved me and my clients a lot of time.
What do you like best about the product?
I have a complete overview of the status of all my customers' endpoints and can react to problems and errors in good time. The very good integration of bitdefender also convinced me of ninjaOne. In addition, ninjaOne offers a very good price to performance ratio. The onboarding was very professional and the ninjaOne technicians impress with their very good expertise.
What do you dislike about the product?
I haven't found anything negative about ninjaOne yet!
What problems is the product solving and how is that benefiting you?
NinjaOne shows me the patch compliance of all endpoints in a overview and i am able to respond to problems immidaily. This enables me to efficiently fulfill my SLAs with the customer.
Totaly perfect
What do you like best about the product?
patch managment and very good interface.
What do you dislike about the product?
nothing. this papplication is what we realy need as it
What problems is the product solving and how is that benefiting you?
patch managment and monitoring
MSP Made Easy
What do you like best about the product?
The ease of setup and the deep customisable options to tailor to clients need
What do you dislike about the product?
Any complaints/issues i've had have been quickly resolved by the excellent support of the NinjaOne support team
What problems is the product solving and how is that benefiting you?
The ability to look at a single dashboard and take action where needed, the automation has saved me hours of time of manually performing tasks for clients, remote access and management is also incredibly easy and stable.
Great for managing a medium-size organization of several hundred endpoints.
What do you like best about the product?
Remote control works well; cloud-based console means endpoints only need an internet connection; scheduling and automating patches and updates seems to work well; overall, it's been great for managing several hundred endpoints, including workstations and servers.
What do you dislike about the product?
Installing (and uninstalling) and the native remote control software seems a bit finicky, but may be related to security settings on our domain; was able to work around the issue by using the Splashtop remote control software instead.
What problems is the product solving and how is that benefiting you?
The organization had long struggled to keep endpoints patched in a timely manner; automating and scheduling the install of patches has increased our security baseline and allowed the IT team to direct attention and time to other areas.
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