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My experience till now is very good and Ninja made my life much easier.
What do you like best about the product?
Ninja offers a complete solution to all my needs from just one platform.
What do you dislike about the product?
After a complete integration with GravityZone, Ninja would be excellent
What problems is the product solving and how is that benefiting you?
Not running around the factory to check all PCs and their status.
Launched us
What do you like best about the product?
My favorite aspect of ninja one is the community surrounding the product. The integrations are great, the customer support is superb, and the discord community is alive and kicking. The company is genuinely transparent in its development of this product. Which not only piques my interest in the product itself, but also how I can use their integrations to better serve my company.
What do you dislike about the product?
Sometimes the interface can be a bit slow to respond, there are some buggy features that need to be ironed out. I think if there was some focus on streamlining the interface, reducing the latency of the actions to their feedback on the user interface, optional access to the remote shell when running scripts, etc. Just a few kinks to work out, though they are minor in comparison to the advantages of this utility.
What problems is the product solving and how is that benefiting you?
NinjaOne is offering a comprehensive and modular remote management software that allows our business to effectively respond to issues our customers are facing with their endpoints. We also are utilizing the ticketing system to ensure we have a fluid list of things that are going on in the company. The benefits I'm personally noticing are general improvements on customer service as I continue to learn more about the software.
With their discord channel, I am also learning more about IT management and scripting, because the connection with the company is transparent and trustworthy, I am comfortable reaching out to their team at any time to help me with any issues I may face.
With their discord channel, I am also learning more about IT management and scripting, because the connection with the company is transparent and trustworthy, I am comfortable reaching out to their team at any time to help me with any issues I may face.
NinjaOne is a powerful and easy to use RMM
What do you like best about the product?
We've had an excellent experience with NinjaOne so far, but two things really stand out: The speed at which tasks execute and the support we've received when we've needed it. Having used multiple RMM platforms over the years, such as Datto AEM and N-Able, NinjaOne is hands down the fastest at executing requested jobs. They typically run in seconds after submitting, whereas other platforms take minutes or even tens of minutes. When we need to run a job, it's often because there's an issue; we need to do it *right now* and not in 20-30 minutes or whenever the RMM feels like it. NinjaOne has been exceptional in that regard.
No platform is perfect and the few times we've needed to submit support requests, their staff has responded quickly and accurately. If they couldn't provide a resolution right away (e.g. a bug was found), we were kept up to date until a fix was released and followed up with afterward. This is a dramatically different experience than working with other vendors where we've waited days or weeks just for an initial reply to requests.
NinjaOne continues to evolve rapidly and has a roadmap available to customers to see what features are in development, planned or being considered. Most importantly, they genuinely listen to feature requests of their users. Sure, not everything everyone wants can be implemented, but if enough people echo similar requests, they listen and take action.
Overall, our experience has been fantastic and we don't regret leaving our prior RMM solution for NinjaOne at all.
No platform is perfect and the few times we've needed to submit support requests, their staff has responded quickly and accurately. If they couldn't provide a resolution right away (e.g. a bug was found), we were kept up to date until a fix was released and followed up with afterward. This is a dramatically different experience than working with other vendors where we've waited days or weeks just for an initial reply to requests.
NinjaOne continues to evolve rapidly and has a roadmap available to customers to see what features are in development, planned or being considered. Most importantly, they genuinely listen to feature requests of their users. Sure, not everything everyone wants can be implemented, but if enough people echo similar requests, they listen and take action.
Overall, our experience has been fantastic and we don't regret leaving our prior RMM solution for NinjaOne at all.
What do you dislike about the product?
The platform isn't as mature as some of the competition and can lack refinement in some areas, however, the roadmap is clear and at least for our needs whats missing or lacking will be addressed in the future. Otherwise, we have no major complaints or issues.
What problems is the product solving and how is that benefiting you?
Very robust platform that allows our staff to quickly and effectively manage our clients devices and networks. The overall speed and ease of use are what drive our ability to meet our customers needs.
Getting access easy
What do you like best about the product?
Easily getting remote access to computers and getting seamless access to CMD or PowerShell without disrupting the users' workflow.
What do you dislike about the product?
It can be difficult to quickly find servers in the list of computers. I would like 2 separate lists, one for servers and one for PCs.
What problems is the product solving and how is that benefiting you?
Working for an MSP, getting remote access is key and NinjaOne really does that well. I also really like the ability to see the processor and memory status and other very detailed information about endpoints.
Reliable and Easy to use RMM
What do you like best about the product?
The amount of information that you can get at a glance is fantastic. Also very much so enjoy the remote features like remote command line, file browser, and remote services/task management.
What do you dislike about the product?
The search could be optimized and be more versitile. Searching for users can be difficult and when searching for companies they don't always show up on the top of the list.
What problems is the product solving and how is that benefiting you?
It's a full featured remote management software that allows me to do my job with ease. All the features that NinjaOne offers make remote access and overall management of customer devices much easier.
Best tool for remote management
What do you like best about the product?
- it's easy to use,
- has great fuctions
- i never had downtime
- quick support, if you have troube
- quick fixes, if someting went wrong after updates
- good integrations
- has great fuctions
- i never had downtime
- quick support, if you have troube
- quick fixes, if someting went wrong after updates
- good integrations
What do you dislike about the product?
i have no dislikes, so why do i have to fill someting in here? ;-)
What problems is the product solving and how is that benefiting you?
Easy patchmanagement, ticketing an exporting reports for billing, automated tasks, monitoring, reporting issues, dcumentation, hardware, software inventory, run scripts without enabling powerhell remoting
Everything is in one place!
What do you like best about the product?
I like how NinjaOne shows all the info you need from a computer before taking control of it on TeamViewer.
What do you dislike about the product?
I'm still a bit new to it, so I don't see any problems to mention at the time.
What problems is the product solving and how is that benefiting you?
Tech support speed and office commute times.
Baddd Asss
What do you like best about the product?
N1 is always adding new features. They are in touch with their users and draw innovation from them.
What do you dislike about the product?
We do not like using Teamviewer in N1. It seems to cause us the most problems.
What problems is the product solving and how is that benefiting you?
PSA PSA PSA
Quick, easy to navigate and manage, love the API
What do you like best about the product?
Its very user friendly and was easy to jump into and start managing clients. The API is easy to use and makes automated reporting fun to setup. Compared to Continuum it is a lot more responsive.
What do you dislike about the product?
I really do not have anything to complain about. I havent had any issues using the service. Setting up new organizations and deploying agents is quick and simple.
What problems is the product solving and how is that benefiting you?
A problem we had with contiuum was their awful helpdesk support as well as spotty uptume for RMM services and customer support. NinjaOne has been doing all these things better.
Easy to use RMM solution
What do you like best about the product?
Quickly and easily integrated with our current stack.
Documentation and community are very helpful.
Great automation possibilities.
More user friendly than Connectwise Automate
Documentation and community are very helpful.
Great automation possibilities.
More user friendly than Connectwise Automate
What do you dislike about the product?
Lack of options to perform automated stale agent cleanup.
Currently, there is no way to reset certain conditions automatically It must be done manually or after a certain amount of time.
Currently, there is no way to reset certain conditions automatically It must be done manually or after a certain amount of time.
What problems is the product solving and how is that benefiting you?
This is a great replacement tool for our current Connectwise Automate. It may not be as robust in terms of features, but it is more intuitive and user-friendly when it comes to the interface.
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