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A Must-Have for MSPs and IT Teams
What do you like best about the product?
NinjaOne is a rock-solid platform that has completely transformed the way we provide IT services to our customers. With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
What do you dislike about the product?
The look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit.
What problems is the product solving and how is that benefiting you?
We used to have independent systems for everything, which made it difficult to remotely monitor and manage our devices. Now, everything is under one umbrella for a fair price. It reduces the time it takes to respond to issues.
Everything You and Your Customers Need!
What do you like best about the product?
I like that they are always looking to improve the product. I also like the pricing model vs other RMM's. They also offer a fair amount of resources for rebranding and selling the product to your end users.
What do you dislike about the product?
Honestly, the name "Ninja" just doesn't sound as professional as it could. I know when I mention my backend monitoring software to my customers, they look at me like it sounds unprofessional. I often just say "N-One" to avoid the look.
What problems is the product solving and how is that benefiting you?
Providing a quality product at a reasonable price to end users. Often companies don't want to pay money for something they can't see or understand. By keeping the pricing low it allows me to use it more as a 'ticket generating' tool than a full management resource.
Ninja Rocks!
What do you like best about the product?
It is incredibly intuitive and helpful. We are able to set up whatever we'd like.
What do you dislike about the product?
I really have nothing bad to say about ninja as a software.
What problems is the product solving and how is that benefiting you?
Endpoint management and security solutions for our clients.
Manager IT
What do you like best about the product?
The management web interface is wonderful and if we add the ease of implementation, we get a great tool for managing and automating tasks in the world of IT Administration.
What do you dislike about the product?
At the dashboard level, it could improve graphics and visual interpretation. Likewise, the incident and reporting tool could also be improved in some points.
Improve the script library for windows and linux.
Improve the script library for windows and linux.
What problems is the product solving and how is that benefiting you?
It has solved many problems for us at the Windows update level, in the automatic execution of SQL scripts in Windows.
Make a complete report for the customer of all maintenance performed.
Being able to centralize the documentation of each client.
Make a complete report for the customer of all maintenance performed.
Being able to centralize the documentation of each client.
Great RMM Tool!
What do you like best about the product?
Ninja one RMM is a full package tool. It allows for automatic patching of the operating system and also a large amount of third party software. It also allows us to have a complete picture and total control over the remote computer.
What do you dislike about the product?
I wish there was a way to schedule a script to run when a device wakes up. If I schedule a script to run and the device is online it will try to run on the device and fail. It would be nice if it would wait to run until the device is online.
What problems is the product solving and how is that benefiting you?
Without Ninja, we didn't have total control over the computers remotely. Now we can check logs, run scripts, pull up powershell or command prompt, and remote into the computer if needed. This is excellent because it allows us to work on the machines and troubleshoot very quickly and effectively.
Comprehensive RMM solution with a good support team.
What do you like best about the product?
A responsive support and product team.
The onboarding and MSP team have really worked with us to get going.
We also grew in the resale space.
The onboarding and MSP team have really worked with us to get going.
We also grew in the resale space.
What do you dislike about the product?
Nothing of note at the moment.
Thank you for the great support.
Thank you for the great support.
What problems is the product solving and how is that benefiting you?
We use this as our RMM Tool to service our customers.
It's a key tool we use to monitor and manage our customers.
Also a tool we resell to customers.
It's a key tool we use to monitor and manage our customers.
Also a tool we resell to customers.
A powerful tool that I use every day
What do you like best about the product?
When you have to manage-maintain computers and servers of dozens or hundreds of different clients, it is very helpful to have a monitoring and technical assistance tool as powerful and reliable as NinjaOne.
Both its interface and its tools allow me to save time on the most repetitive tasks and speed up endpoint corrections.
Both its interface and its tools allow me to save time on the most repetitive tasks and speed up endpoint corrections.
What do you dislike about the product?
None. I have been using this tool for at least 3-4 years and I don’t remember it failing me even once.
What problems is the product solving and how is that benefiting you?
I can provide assistance to my clients efficiently. I can access and/or execute tasks remotely, or quickly check the status of an endpoint thanks to its convenient interface.
Software that keeps me efficient on a daily basis
What do you like best about the product?
It is one of the easiest ways to support end users in muliple ways. I'm a click away from remoting in to address an issue quickly or answering a support ticket quickly to address any issues (minor or critical).
What do you dislike about the product?
Nothing in specific. I would love the ability to integrate to a full CRM with all of my smartphone and tablet devices. Having everything housed in one dashboard location would be much easier.
What problems is the product solving and how is that benefiting you?
I'm able to constantly monitor all registered end user devices, including on-premise domain controller servers. I'm able to support all of these devices through the IT ticket system.
Monitoring and maintaining remote systems is now easy and mostly hassle free.
What do you like best about the product?
I really like getting notified when a customer's system is having issues. Generally the customer doesn't realize anything happened until after the event is dealt with and the problem is resolved.
What do you dislike about the product?
An ARM based install would be so helpful and has been on the radar for quite some time now but never seems to make it to development. With so many new arm devices in the field this is going to be an absolute MUST. The default logging on Linux also creates havoc in the syslog. It's not hard to deal with but should be a little less verbose by default.
What problems is the product solving and how is that benefiting you?
Dealing with a different VPN client and authentication for numerous clients has always been challenging. Passing through several layers of support to get access to something critical was a nightmare. Today I can explain the security of the NinjaOne system and get direct access to only the resources that I need to maintain without compromising security and increase the customer's satisfaction. As long as the system is online I can access it from one familiar location. Scripting in NinjaOne has also helped me create more useful notifications to better deal with various situations. I can be pro-active for the client instead of waiting for the call.
Cool product with potential
What do you like best about the product?
The fast and reliable support
Great account manager who assists us with all concerns
Constantly growing product where you can make suggestions for new features yourself
Great account manager who assists us with all concerns
Constantly growing product where you can make suggestions for new features yourself
What do you dislike about the product?
I am 100% satisfied, therefore I have no point here.
What problems is the product solving and how is that benefiting you?
Manual patching is eliminated and we can identify problems with our customers before the customer notices them. Good manageability of endpoints Service desk client related
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