External reviews
3,631 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One of the best players in the RMM business
What do you like best about the product?
The cooperation with my contact person & the support are unique. There are always solutions and answers for every question.
The interaction of the various tools works wonderfully. Especially the RMM and patch management are very mature & I don't know how to improve these features because it works almost perfectly
The interaction of the various tools works wonderfully. Especially the RMM and patch management are very mature & I don't know how to improve these features because it works almost perfectly
What do you dislike about the product?
There is really nothing negative, if negative events happen, they will be rectified through communication. The only thing that would be desirable is that there might be an Anydesk integration & an MDM system
What problems is the product solving and how is that benefiting you?
It helps me to find a solution for the customer in good time, to react faster and to always be there for him, no matter where I am.
With this product, we can take our service to a new level and make more profits, it's a win-win situation.
With this product, we can take our service to a new level and make more profits, it's a win-win situation.
A Game-Changer
What do you like best about the product?
As a small MSP, we have found NinjaRMM to be an invaluable asset in managing our clients' IT infrastructure efficiently and effectively. The platform's user-friendly interface and powerful automation tools have significantly reduced the time and effort required to maintain and troubleshoot our clients' systems. NinjaRMM's seamless integration with popular PSA tools has streamlined our workflows and increased our overall productivity. By enabling us to proactively identify and resolve potential issues, NinjaRMM has helped us deliver exceptional service to our trades-focused clients, resulting in increased client satisfaction and loyalty.
What do you dislike about the product?
One aspect of NinjaRMM that we found less appealing is that the platform, while feature-rich, can sometimes feel overwhelming for users who are not familiar with RMM tools, and this may require a slight learning curve to fully grasp its capabilities.
What problems is the product solving and how is that benefiting you?
NinjaRMM is solving several key problems for our MSP, including:
Proactive issue detection: By providing real-time monitoring and alerts, NinjaRMM enables us to identify and address potential problems before they escalate, ensuring optimal performance and minimal downtime for our clients.
Efficient remote support: The platform's remote access functionality lets us quickly and securely connect to our clients' devices, streamlining the troubleshooting process and significantly reducing response times.
Automated maintenance: With its robust automation tools, NinjaRMM takes care of routine tasks like patch management and system updates, freeing up our team's time to focus on more strategic initiatives and client relationships.
Simplified management: The intuitive dashboard and comprehensive reporting features give us a clear overview of our client's IT environments, making it easier to manage and prioritize tasks.
Seamless integration: NinjaRMM's compatibility with popular PSA tools helps us streamline our workflows and improve overall efficiency, enabling us to deliver a higher level of service to our trades-focused clients.
Proactive issue detection: By providing real-time monitoring and alerts, NinjaRMM enables us to identify and address potential problems before they escalate, ensuring optimal performance and minimal downtime for our clients.
Efficient remote support: The platform's remote access functionality lets us quickly and securely connect to our clients' devices, streamlining the troubleshooting process and significantly reducing response times.
Automated maintenance: With its robust automation tools, NinjaRMM takes care of routine tasks like patch management and system updates, freeing up our team's time to focus on more strategic initiatives and client relationships.
Simplified management: The intuitive dashboard and comprehensive reporting features give us a clear overview of our client's IT environments, making it easier to manage and prioritize tasks.
Seamless integration: NinjaRMM's compatibility with popular PSA tools helps us streamline our workflows and improve overall efficiency, enabling us to deliver a higher level of service to our trades-focused clients.
GREAT RMM
What do you like best about the product?
First, their pricing is highly competitive. Setup & use out the box took next to nothing. All the tools are easily accessible from the dashboard. And the extra configurations available tune it for a great all-around experience.
What do you dislike about the product?
Some of the additional apps don't have stand-alone installers - so it needs to get installed with the Ninja installer.
It is still easily accessible, this is more of a preference for me.
It is still easily accessible, this is more of a preference for me.
What problems is the product solving and how is that benefiting you?
The first problem solved was the pricing. The cost took me aback - I was expecting to pay much more.
I am not a MSP and all my machines are at one company - but we have multiple locations with specific needs that can/do differ at each. The specific configurations available at each "location" makes adding devices in & getting it set up a breeze. Easily save hours on new devices being added.
The data protection services are also straightforward from setup to deployment.
I am not a MSP and all my machines are at one company - but we have multiple locations with specific needs that can/do differ at each. The specific configurations available at each "location" makes adding devices in & getting it set up a breeze. Easily save hours on new devices being added.
The data protection services are also straightforward from setup to deployment.
Great product and a great company
What do you like best about the product?
- Many functions
- Fair pricing
- Strong scripting support
- Intuitive, responsive, and modern UI
- Responsive support agents
- Smooth Deployment
- Ability to be used out of the box
- The company continually adds new features requested by the community
- Integrations with Backups, Helpdesk ticketing, and antivirus
- Fair pricing
- Strong scripting support
- Intuitive, responsive, and modern UI
- Responsive support agents
- Smooth Deployment
- Ability to be used out of the box
- The company continually adds new features requested by the community
- Integrations with Backups, Helpdesk ticketing, and antivirus
What do you dislike about the product?
- The backup pricing is based on the number of agents plus total storage usage - We would use this portion if it were only usage-based.
- I could use some more robust reporting (which sounds like it it coming)
- I could use some more robust reporting (which sounds like it it coming)
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to support our MSP clients without having to have a full-time RMM specialist. It lets us stay on top of OS and 3rd party patch management and provides plenty of options (multiple remote desktop methods and multiple CLI methods) to support our users remotely.
VERY GOOD
What do you like best about the product?
IT IS VERY INTUITIVE AND EASY TO USE, PROVIDES A LOT OF INFORMATION AND CAN BE AUTOMATED
What do you dislike about the product?
MISSING SCRIPTS AND SELF-INSTALLING PROGRAMS
What problems is the product solving and how is that benefiting you?
UPDATES AND THE POSSIBILITY OF SOLVING PROBLEMS REMOTELY WITHOUT CONNECTING TO THE TERMINAL
Easy to use product with the best customer service I have experienced in a long time!!
What do you like best about the product?
I like how easy it is for me and my team to push applications and write scripts. Coming from a Connectwise shop this RMM is much easier to manage than Automate ever was!
What do you dislike about the product?
Its not so much of a dislike as it is that I want the Ninja Backup Solution to be able to spin up backups in the cloud as a BDR solution. But I do know they are working on it.
What problems is the product solving and how is that benefiting you?
We are successfully patching, managing, and protecting all of our endpoints with this solution. It is filling most of our gaps in our service delivery as well.
Ninja is awesome!
What do you like best about the product?
I love the scripting ability. Other RMM solutions don't let you make scripts in Powershell, Batch, or any. I can write what I need when I need it.
What do you dislike about the product?
Alerting can be overbearing sometimes (like most software that alerts) but its a really good solution, and other MSP's I know envy us for having it.
What problems is the product solving and how is that benefiting you?
We use Ninja to do multiple things like Remote Desktop Access, Server Backups, Endpoint Monitoring. We configure parameters about our computers based on scripts, and setup alerts around those. Like Antivirus not being installed, NIST Blacklisted software being installed, but mostly being able to access the machine via Powershell and Command Prompt from "the backend" without the user knowing is soo helpful.
Ease of onboarding combined with clever features makes NinjaOne easy to recommend.
What do you like best about the product?
There is such a wide range of very useful tools that can be automated; it is hard to pick what I like best. Is it that it takes less than 5 minutes to set up automation, such as restarting a specific service on an end user's machine if it stops? Or is it the quick and easy way to detect and remove bloatware? Perhaps it is the clever way they use WOL to start machines that need to be worked on or patched after hours? If I had to pick, what I like best is that NinjaOne saves our team a boatload of time working on end users' machines every week.
What do you dislike about the product?
As hard as it is to pick one thing I like better than the rest about NinjaOne, it is harder to pick out what I dislike. If I had to pick one thing, it might be that the built-in script for installation is excellent for setting up onboarding machines to run the script once, but it is less easy to set up a script to install an uploaded installer that is not in a policy and is quick and easy to pick from the run now list. As it stands currently, unless I am missing something, you have to re-upload the installer each time. The rest of NinjaOne is so slick and fast to work on machines; this stands out because it takes longer than a few seconds of clicking.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a cloud-based alternative to MDT and on-site patch management servers while reducing the complexity and maintenance overhead of said servers. It also allows us to view and troubleshoot problems at a glance proactively, rather than waiting on tickets to be submitted by users.
Best RMM Tool we have used for our small business
What do you like best about the product?
Intuitive interface
Ease of use
Simplistic pricing scheme
Ease of use
Simplistic pricing scheme
What do you dislike about the product?
Doesn't offer as many features as alternative solutions
What problems is the product solving and how is that benefiting you?
We use Ninja as our primary RMM Solution and currently have it configured for OS/3rd Party Patching, Local Backups, Helpdesk Support/Service Management, and a few other smaller features.
an ingenious IT tool that is getting better and better
What do you like best about the product?
clear, intuitive, with a lot of automation, a Swiss pocket knife for IT
What do you dislike about the product?
Cross-organizational password management
What problems is the product solving and how is that benefiting you?
Monitoring and patch management, as well as the integration of remote access to all hosts, allow us to work efficiently
showing 3,201 - 3,210