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Great Idea - Not Such Great Execution
What do you like best about the product?
Consolidation of useful tools in a single place.
What do you dislike about the product?
Navigation is cumbersome and, in many cases, quite counter-intuitive ... specifically searching for things.
What problems is the product solving and how is that benefiting you?
As an MSP, we rely on Ninja to manage our endpoints and deploy patches, as well as other administrative uses.
Game changer! Customer for Life!
What do you like best about the product?
I have much to do and a small team - this gives me the leverage I need. And even does so much for me!
What do you dislike about the product?
Sometimes the features are added so fast I can 't keep up and the buttons and links just get thrown all over the place.
What problems is the product solving and how is that benefiting you?
Easy cost effective backups - fills the gap on user compliance data recovery that are hard to fill. I have remote users and remote techs and this makes it easy to all get to one place.
Great Account Manager, Great Support
What do you like best about the product?
All Inklusive RMM. Spares the Management of several other tools. One Agent, everything deployed.
What do you dislike about the product?
Too less integrations in other Tools like other Ticketing Systems
What problems is the product solving and how is that benefiting you?
Everything in one Tool. Less onboarding for Technicians needed.
Only one Installer for Backup,RMM,AV and Remote Support
Only one Installer for Backup,RMM,AV and Remote Support
Fantastic solution for viewing and addressing all your resources under one dashboard
What do you like best about the product?
It has a glanceable, informative dashboard that gives me a heads-up on where my systems are status-wise. Additionally, remediations for issues are conveniently located within the notification area, so an admin doesn't have to navigate through an entire product to start addressing issues.
What do you dislike about the product?
The built-in application catalog could use some flushing out. Chocolatey, as an integrated workaround, seems to be a useable stopgap.
What problems is the product solving and how is that benefiting you?
Patch management for devices in production that were not properly deployed before my tenure at my present company. Not only is it useful for one or two rogue machines, but it spans across multiple operating systems. The ability to set policies for these machines is a huge boon for a startup that is still getting it's IT sea legs settled.
Been using them for years and will for years to come.
What do you like best about the product?
Good organization of devices and ease of use with plenty of filtering options.
What do you dislike about the product?
New function so it's hardly a criticism, but more work is needed on remote access.
What problems is the product solving and how is that benefiting you?
We would need to double our staff to maintain this many users and devices without it.
Great RMM with outstanding user experience.
What do you like best about the product?
NinjaOne offers a intuitive web front-end which makes the use easier compared to other solutions.
You can customize the search for your individual needs with templates and pin favorites (e.g. devices or organization).
Also the ability to use information from your script querys and store them into custom fields is a great feauture.
Notification can be customized deepending on your companies needs and you can choose a variety of notification channels.
You can customize the search for your individual needs with templates and pin favorites (e.g. devices or organization).
Also the ability to use information from your script querys and store them into custom fields is a great feauture.
Notification can be customized deepending on your companies needs and you can choose a variety of notification channels.
What do you dislike about the product?
Patch management could be a little bit more traceable. Unfortunately at the moment it is not possible to create custom reports with information from your scripts.
What problems is the product solving and how is that benefiting you?
We have gained the ability to process our individual scripts and bring the output in a central plattform together with the inbuilt monitoring scripts. Remote Support is way easier and can be used from multiple plattforms which brings us more agility to our work.
Tier 1 support technician Ninja Review
What do you like best about the product?
The ease with which you can monitor an endpoints stats and connect when you need to. The ability to run scripts is always useful, and the software inventory youcan check for each organization, or device.
What do you dislike about the product?
The reboot function hardly ever works on any devices.
What problems is the product solving and how is that benefiting you?
It helps us monitor all our endpoints simultaneously, although we have to use a separate product for antivirus monitoring
Great tools!
What do you like best about the product?
Having Ninja One as a tool for managing updates on a large scale is what I was looking for. Having other options like remote access is also a very nice feature. Keeping security up to date on all our PCs is also great to have. Their support team is very fast and responsive. I've had a great experience with everyone so far!
What do you dislike about the product?
One thing I dislike is how hard the login portal is to find. Seriously, I can't find it anywhere by searching online. I guess that could be a good thing though.
What problems is the product solving and how is that benefiting you?
The main problem I was having before NinjaOne was keeping all our artists' applications up to date. Before, I would have to manually log in to each PC and individually install the app or update. Now I can schedule a script to run everything for me!
Best RMM (Great support)
What do you like best about the product?
Easy patching and seamless integration with multiple remote desktop tools (TeamViewer, Splashtop, RDP, etc.) The support team is fantastic and continuously coming out with great new features!
What do you dislike about the product?
I honestly can't think of much. Potentially could have better support for MacOS.
What problems is the product solving and how is that benefiting you?
Remote management, patching and remote access are all bundled into one platform.
One of the best MDM platforms I have used...
What do you like best about the product?
NinjaOne allows seamless and very robust MDM, auditing, diagnostics, patching, and much more when managing devices on networks for a fair price.
What do you dislike about the product?
As a user for a little over a year, I haven't found something I really don't like.....
What problems is the product solving and how is that benefiting you?
The ability for my IT team to conduct remote diagnostics and support. A quick snapshot of network device health.
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