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Swapped from N-Able Solarwinds to NinjaOne
What do you like best about the product?
The ease of use on the ninjaOne dashboards was a good change from Solarwinds. Big fan of the backup solution they offer and the built-in ticketing/systray are our most used features.
What do you dislike about the product?
The inability to right-click on an asset and immediately launch one any of the tools like remote background or remote access from any screen other than the main OU. On the main OU screen, you get a small "play button" that appears for quick access. If you are in a child OU or a different site, navigate to the asset screen to get the "play button". It doesn't feel convenient.
What problems is the product solving and how is that benefiting you?
Giving us a single pane of glass to look at our entire environment is something that we went into the migration looking for. We didn't want eight pieces of software to manage our environment.
NinjaOne review
What do you like best about the product?
How easy it it to start with it and the intuitive interface.
What do you dislike about the product?
Probably that it still could get more features.
What problems is the product solving and how is that benefiting you?
It helps in our end point management as well as monitoring, having everything in one place. Also the inventory reports are really good to have, since it can be challenging to have it at hand sometimes.
NinjaOne Review
What do you like best about the product?
The alerts are great.
The reports are great.
It's easy to stay on top of servers which haven't rebooted or have been modified and the alerts are sent to me as text msgs so I don't need to look for them manually.
The reports are great.
It's easy to stay on top of servers which haven't rebooted or have been modified and the alerts are sent to me as text msgs so I don't need to look for them manually.
What do you dislike about the product?
In the documentation section, you cannot create documentation referring to more than 1 server, it only allows you to select one server. This seems ridiculous.
What problems is the product solving and how is that benefiting you?
As mentioned prior, it auto notifies me. I generated a report which is emailed to me daily on the overall status of all of our servers and our core network gear.
NinjaOne helps us to automate our work
What do you like best about the product?
The posibility to automate, monitor and rollout configuration and software packages
What do you dislike about the product?
nothing - all is cool to use! The best RMM software I know
What problems is the product solving and how is that benefiting you?
It helps us to manage many client, we won't can without NinjaRMM
RMM and Patch Management
What do you like best about the product?
For me as an aspiring MSP, Ninja allows me to fully and effectively support my clients through the RMM. At Ninja, the features are well thought out and well integrated into the interface. Especially the scripting and patching works excellently.
What do you dislike about the product?
Currently, there are no real negative points in my daily use that bother me about Ninja. The only negative point worth mentioning for me would be the (still) missing, detailed SNMP interface (but it is already in beta).
What problems is the product solving and how is that benefiting you?
Ninja allows me to manage, monitor, and proactively respond to my clients and their systems through a single interface, solving issues like faulty DNS resolution before the client even needs to report them. Through the taskbar icon, I give my clients the direct ability to run scripts for certain problems and resolve them independently. I automate issues like faulty Windows updates to the extent that active intervention on my part is very rarely necessary. This results in very high satisfaction among my clients, as the most annoying problems can be resolved either by the client themselves, through automated scripts, or by me very quickly and with minimal effort.
RMM - NINJAONE
What do you like best about the product?
Automation is great and the operation gets better from update to update.
What do you dislike about the product?
Currently, there is nothing bad to talk about it, as Ninja is always evolving.
What problems is the product solving and how is that benefiting you?
We use it for updating and also for remote support
Awesome Tool
What do you like best about the product?
It allows me to service multiple devices in one sweep. I love the customer service
What do you dislike about the product?
Haven't really found a dislike as yet, but will surely let them know
What problems is the product solving and how is that benefiting you?
All of my IT services issues.
The Best in Monitoring
What do you like best about the product?
They make monitoring simple and effective, they don't beat around the bush, and it works perfectly.
What do you dislike about the product?
The ticket system must be improved by adding a management tool for technicians' time that is greater than the current one.
What problems is the product solving and how is that benefiting you?
Solve the problem of customer service as an MSP, it helps us offer our services more effectively, as well as helps us save time.
Great partners for busy business.
What do you like best about the product?
I really enjoy working with a vendor that feels like an extension of my team. My account manager is super responsive and gets things done without needing to follow up on him. CT keeps his word and is friendly. All the staff I have met seem concerned and want to help. It is easy to work with support. When opening a case, I can get on a call with support and have the issue resolved quickly. Some things go to development for changes without having to put in a feature request. Sometimes I need to add a feature request, but if it starts as a support ticket, the techs add it to the feature request for you. NinjaOne has what I call a buffet of training available. When I have new employees or want to learn more, I schedule a call and NinjaOne provides training. I use this several times a month, and they are always able to schedule training within a day or two of requesting it.
The NinjaOne Agent has several features that have allowed us to move away from another application. The configuration of Conditions and Alerting is excellent. Patching with NinjaOne is better than our old tool. We have used the Scripting and Scheduled tasks to help us patch once we learned of CVE vulnerabilities. Having a tool that is this capable has helped us.
The NinjaOne Agent has several features that have allowed us to move away from another application. The configuration of Conditions and Alerting is excellent. Patching with NinjaOne is better than our old tool. We have used the Scripting and Scheduled tasks to help us patch once we learned of CVE vulnerabilities. Having a tool that is this capable has helped us.
What do you dislike about the product?
As NinjaOne continues to grow and add new bells and whistles, bugs pop up from time to time. The only thing that I would say I dislike or is a pain point is not being able to extend the console to co-managed customers to the extent I would like. The best example is user roles for other organizations need to be restricted. You can not make a full admin and restrict it to just one organization without that person getting backend access to things they should not have.
What problems is the product solving and how is that benefiting you?
It is helping make sure devices are patched, both OS and 3rd party.
It is very configurable. We have increased our reactiveness and proactivity to keep our customers successful. With advance alerting we often solve an issue before the customer was aware they had a problem.
Better reports for our customers. Before, our old tool did not have much customization and we could not give customers accurate reports.
API configuration is as easy as 1,2,3.
It is very configurable. We have increased our reactiveness and proactivity to keep our customers successful. With advance alerting we often solve an issue before the customer was aware they had a problem.
Better reports for our customers. Before, our old tool did not have much customization and we could not give customers accurate reports.
API configuration is as easy as 1,2,3.
No.1 Trusted RMM
What do you like best about the product?
Compared to other RMM tools it gets to work straight out the box. Easy to configure and works reliably on all endpoints.
What do you dislike about the product?
Nothing comes to mind, as an engineer I have always enjoyed Ninja versatility and easy of use.
What problems is the product solving and how is that benefiting you?
Proactively looking after devices so I don't have to. Delivering polite messages to users when updates are pending or when reboots are required.
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