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Great Software
What do you like best about the product?
Software is pretty straight forward to use and saves me lots of times dealing with multiple offices. Not sure how I survived before. It keeps all of my workstations up to date with the right patches. It also helps with the people that work from home and never bring their laptops in to the office. Also, dealing with Nicole Darby makes any company related event's easier to deal with.
What do you dislike about the product?
Occasionally you cannot uninstall something silent and have to do it by hand
What problems is the product solving and how is that benefiting you?
It helps me be multiple places at one time and installs updates to multiple software packages that we use
Recommendations to others considering the product:
NinjaRMM will make your life easier. Please demo it.
RMM that has made my life easier
What do you like best about the product?
Ease of use, great product support and that it’s about the features of the software rather than focusing on unnecessary features.
What do you dislike about the product?
My biggest drawback is the limiting reporting. That’s a feature I’d like to see progress on.
What problems is the product solving and how is that benefiting you?
We use this for Monitoring and pro active maintenance. It has reduced our hands on time for patching. It’s allowed us to focus on other areas of our business.
Easily the best RMM on the market, its not even close.
What do you like best about the product?
The cloud interface is intuitive and easy to use. It does what it says it is going to do! The reports are great and it doesn't take a team of on boarders to figure out how to use the damn thing.
What do you dislike about the product?
It doesn't have an automatic distribution tool. After trying many other tools, the only one I've found which worked well was Solarwinds NAble.
What problems is the product solving and how is that benefiting you?
It makes us agile. We work with Apple devices and are mobile first. It is easily the only one which works natively with Apple, Windows, and Linux. We've tried many other competitors and Ninja is easily the best.
Recommendations to others considering the product:
Getting NinjaRMM was one of the better decisions for software partners we have made in the past. It is ready to go right out of the box. Only recommendation I could give would be to find a distribution software like PDQ Deploy to automate network installation.
Back end support
What do you like best about the product?
Ninja is very easy to set up and deploy. I'm a one man shop, and your tools make it easy for me to support about 150 endpoints.
What do you dislike about the product?
I'd love to have better backup integrations for SOHOs.
What problems is the product solving and how is that benefiting you?
I'm merely scratching the surface, but Ninja helps me keep tabs on all my endpoints. I get useful alerts so I know if someone's hard drive is likely to fail, as well as being able to instantly deploy remote support tools, AV, etc.
Flexible, User Friendly and Powerful RMM
What do you like best about the product?
I love the flexibility of Ninja the most, I can manage it from the web on any computer or on my mobile device and filter and alert by any number of conditions.
What do you dislike about the product?
Wish there was an MDM solution built into the product
What problems is the product solving and how is that benefiting you?
Solving unified Windows & Thrid-Party patch management. Has made keeping systems secured and up to date very easy.
Recommendations to others considering the product:
If you're looking for a cloud based simplified RMM that meets all important IT concerns, give Ninja a try and you won't be disappointed.
Cheap, Reliable, Simple to Use, and Great Support
What do you like best about the product?
Ninja is a fantastic RMM tool that offers, in my opinion, the best bang for your buck. It's a little lighter on features than other RMM's on the market but it still gives you all the tools you need to get the job done. Now, as with any software, we've experienced some technical issues, but my experiences with their support have been unmatched and my issues have always been resolved. WELL DONE.
What do you dislike about the product?
As previously mentioned, its a bit lighter on features than other RMM's, but it still gets the job done. Navigation can also be a bit tricky as they went for the whole "single pane" approach, so some of the placement isn't exactly the most intuitive. Some minor bugs, but it's a newer product and they've all worked themselves out. Also, their mac support is abysmal.
What problems is the product solving and how is that benefiting you?
We're able to keep a close eye on our network and take action in a serious way very quickly if need be.
Great full-featured service, easy to deploy
What do you like best about the product?
It's easy to deploy and fairly intuitive to configure.
What do you dislike about the product?
Getting metrics on what the monthly billable is for various clients requires a handheld calculator and a current copy of the services rates. It makes it very difficult to stay up-to-date and to balance provisioning versus the clients' budgets.
What problems is the product solving and how is that benefiting you?
We are staying current with customer IT resources inventories. Our techs also now have management-from-anywhere capability that has greatly reduced our CustomerServiceRequest-to-service time.
Recommendations to others considering the product:
There is nothing to lose, so why not give it a try?
Wow!
What do you like best about the product?
Ninja is great for patch management, we use it all around the office for keeping track of devices. We can see when a device is added when a user is added to the computer, etc via email which I very much enjoy!
What do you dislike about the product?
Not sure what to add here. Ninja does everything we requested.
What problems is the product solving and how is that benefiting you?
Patch management mainly for audits which works perfectly.
Great product that leaves competitors looking like software from the 90's
What do you like best about the product?
The range of features integrated into NinjaRMM are extensive, for example I have just set up Netflow on my firewall and pointed it to my NinjaRMM NMS, now I can view traffic flow and statistics from anywhere.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
What do you dislike about the product?
Lack of Linux agent, but apparently it will be released early next year.
What problems is the product solving and how is that benefiting you?
Updates are now simple to manage, updates can be done without even logging into the server.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Recommendations to others considering the product:
NMS takes a bit of time to detect Syslog and Netflow traffic, give it time :)
Great Product and Wonderful Service
What do you like best about the product?
Ease of Use and Implementation; Large Feature-set and Integration Capabilities; Easy to Use Back-end; Wonderful Customer Service and Focus on the Success of their Partners
What do you dislike about the product?
Quite a few notifications out of the box. It takes a little bit of customization, but everything does. The reporting features are a bit lackluster; however, I don't rely on Ninja for that aspect of the business. I pull reporting from my PSA.
What problems is the product solving and how is that benefiting you?
Ninja has allowed me to not only provide quality customer service to my clients; but the stability and features of the platform ease the burden of worry on functionality and accuracy for my clients. In short, I can focus on other aspects of my business without having to worry about if Ninja is doing it's job.
Recommendations to others considering the product:
Excellent company with an great product and wonderful customer service. In full-disclosure, I have seen some negative reviews of Ninja before (shady sales tactics mostly); however, I can honestly say this has never been my experience. Honestly, their willingness to work with you and genuine desire for the success of your business is refreshing.
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