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Easy to set up and roll out. Understandable interface. Good customisation options.
What do you like best about the product?
NinjaOne already offers many useful settings out-of-the-box by default.
As soon as a client or server has been deployed, you can enjoy the benefits directly.
With other providers, you first have to configure in a complicated way how the software should behave.
As soon as a client or server has been deployed, you can enjoy the benefits directly.
With other providers, you first have to configure in a complicated way how the software should behave.
What do you dislike about the product?
Unfortunately, there are currently not many integrated PowerShell scripts in the library.
With the past updates, some were added little by little.
It would be nice to see NinjaOne provide several points of best practice in the area of guidelines in general and also just in the libraries.
With the past updates, some were added little by little.
It would be nice to see NinjaOne provide several points of best practice in the area of guidelines in general and also just in the libraries.
What problems is the product solving and how is that benefiting you?
It does the patching of the Windows OS and third-party applications for me. This leaves me more time to concentrate on my essential tasks.
In addition, it is also possible to communicate the benefits to management via reporting.
In addition, it is also possible to communicate the benefits to management via reporting.
NinjaOne
What do you like best about the product?
Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues like Ninja.
What do you dislike about the product?
Nothing, Ninja dev have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.
What problems is the product solving and how is that benefiting you?
Ninja is helping me resolve my clients' IT issues quickly and with minimal disruption. Since introducing it to our clients we have reduced the number of support tickets by fixing a lot of common issues automatically.
The best tool in our stack - RMM is incredible and with the ticketing system it's next level
What do you like best about the product?
I think the most useful part for us at this point is the level of automation we use. Standard tasks like any RMM are a breeze but once we began automating those tasks and logging them with the ticketing system we are now identifying, resolving, and documenting issues without a single touch from our technicians.
What do you dislike about the product?
Some features are still young so while development is both quick and very well-scoped we find some elements we want to use are taking time to mature. It is a good complaint to make considering development is driven by customer requests so we find features are coming quickly and we are a little impatient about getting our hands on them!
What problems is the product solving and how is that benefiting you?
Ninja One solves a huge amount of issues for us, previous RMM solutions offered similar features but they took a lot more configuration and testing to confirm if solutions were working as intended. Ninja One has their RMM package working so well we rarely need to test anything, simply finding an issue we would like to automate and using the built-in tools and scripts solves the vast majority of our problems, for those without built-in solutions we have been able to rely on a great community to provide us with creative thinking which addresses any common problems we have faced.
Good Cloud-based application management and patching
What do you like best about the product?
The ability to remotely patch and manage devices
What do you dislike about the product?
It feels like it needs a little more polish. It could be further developed to allow for more intricate controls.
What problems is the product solving and how is that benefiting you?
We had so many remote workers and our prior solutions to patch and manage devices and applications wasn't cutting it.
Great Support Tool
What do you like best about the product?
Everything you need is in all one place. It's very easy to use.
What do you dislike about the product?
It is not more widely used and should be a standard
What problems is the product solving and how is that benefiting you?
Connecting and supporting laptops in a customer's environment.
Very stable and user friendly
What do you like best about the product?
the UI simplicity and os patching that works very well
What do you dislike about the product?
lack of some advanced reporting capabilities and limited 3rd party software management
What problems is the product solving and how is that benefiting you?
Increased management capabilities and reduced loss of time
Outstanding, from start to finish!
What do you like best about the product?
Support is always helpful and available.
What do you dislike about the product?
Some things still feel like they're in beta.
What problems is the product solving and how is that benefiting you?
Consolidation of IT toolsets. All in one overview of the environment.
Great RMM platform - perfect for our needs
What do you like best about the product?
Fast and easy to use, we've already found improvements in how we provide service using Ninja over other RMM solutions.
What do you dislike about the product?
The interface can be a bit confusing to use.
What problems is the product solving and how is that benefiting you?
Better insight into customer devices.
Great support and service.
What do you like best about the product?
From our first enquiry to onboarding with Ninja was amazing. The support and service we have received has helped us roll out the RMM tool with our customers.
We looked at various options and Ninja was the first to assist and always ready to help improve the software support.
Excited about the difference it is going to make within our organization.
We looked at various options and Ninja was the first to assist and always ready to help improve the software support.
Excited about the difference it is going to make within our organization.
What do you dislike about the product?
Nothing we can think of at the moment. We are still early in the deployment stage.
What problems is the product solving and how is that benefiting you?
Monitoring has helped us deliver on our SLA agreements with customers.
Recommendations to others considering the product:
Trial and information you get from Ninja is very helpful.
It is very easy to use. Even for a person who doesn't have a lot of experience.
What do you like best about the product?
Windows patching and 3rd party patching works like a charm. The overview is clear. It's easy to find the things you want to do and easy to use, even for someone who doesn't have a lot of experience. Also, the reports look very nice and can't directly be sent to the customers.
What do you dislike about the product?
The Dashboard is a standard dashboard. It would be nice if this would be adjustable or you could create your own dashboard so that you can fine-tune it to your needs.
What problems is the product solving and how is that benefiting you?
NinjaOne fixed for us the patching. It's easier to keep everything up to date and it saves us a lot of time so they can work on other things.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Recommendations to others considering the product:
Check beforehand what you are looking for and let them show you how it works within ninja.
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