External reviews
3,631 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Well designed and supported
What do you like best about the product?
Scripting engine. Easy to work with, robust, and quick. All my powershell scripts have run without issue and the ability to tie scripts into the Ninja platform to read and write information is tremendous.
What do you dislike about the product?
Would like the ability to favorite a customer's location like I do the customer. Also, schedule scripts that run pre and post-patch and software updates.
What problems is the product solving and how is that benefiting you?
Automating a lot of the work that is done by hand right now. Getting a better insight into the overall status/health of our environment. So far have been automating many of the manual tasks done before without issue.
If you are using any Enterprise IT Solution - drop what you are doing and get a demo with Ninja
What do you like best about the product?
As someone who had been using Connectwise Automate for my RMM solution, I had grown tired of how complicated it was to use at times. However, I still wanted a product that could do all that Automate could do; but with less nonsense.
In came NinjaOne. This is an RMM platform built entirely in AWS with easy-to-use features and a friendly GUI to look at when things are on fire (occasionally). At first, the learning curve was a little steep, as with all feature-rich platforms, but the onboarding team was amicable and answered any questions we had.
The pricing is based per device but is on par with the cloud version of Automate. At the end of the day though - you get what you pay for, and NinjaOne exceeds those expectations.
No longer will I have to wait over 5 minutes for a simple change to a client (looking at you Automate). With almost instant updates pushed to clients, just this feature alone improved my time efficiency.
In came NinjaOne. This is an RMM platform built entirely in AWS with easy-to-use features and a friendly GUI to look at when things are on fire (occasionally). At first, the learning curve was a little steep, as with all feature-rich platforms, but the onboarding team was amicable and answered any questions we had.
The pricing is based per device but is on par with the cloud version of Automate. At the end of the day though - you get what you pay for, and NinjaOne exceeds those expectations.
No longer will I have to wait over 5 minutes for a simple change to a client (looking at you Automate). With almost instant updates pushed to clients, just this feature alone improved my time efficiency.
What do you dislike about the product?
While Ninja is a great solution, it's not without its problems. Currently, their ticketing system does not support OAuth nor domains using DMARC, which has caused me to look for another solution until these get implemented.
I have also experienced issues getting computers to reboot properly through their windows patching policies. Luckily their support team is pretty fantastic and helped me get that solved recently. (Thanks Brad)
I have also experienced issues getting computers to reboot properly through their windows patching policies. Luckily their support team is pretty fantastic and helped me get that solved recently. (Thanks Brad)
What problems is the product solving and how is that benefiting you?
We are a remote-based company, which generally means a lot of work for the IT team. However, Ninja helps us consolidate our computers and fix problems that would typically be massive headaches (looking at you automatic Windows 11 upgrades).
I have also begun to develop program installation scrips that can let me deploy any program to an infinite amount of computers, assuming I had them.
I have also begun to develop program installation scrips that can let me deploy any program to an infinite amount of computers, assuming I had them.
Remote management platform and so much more.
What do you like best about the product?
It is effortless to use, and the onboarding process was a breeze. I also like replacing three other programs I was using to do the same things this one platform can do.
What do you dislike about the product?
Honestly, at this point, I really can't find anything in the platform that I don't like.
What problems is the product solving and how is that benefiting you?
I can now do patch management, remote assistance, remote connections all from one place much easier and quicker than I could before. I am also saving money because this solution is less expensive than the other solutions I used to do the same thing.
Recommendations to others considering the product:
If you are interested, do the demo, you will be glad you did.
NinjaOne Was Exactly What I Was Looking For
What do you like best about the product?
Everything about NinjaOne is intuitive. It just works the way I need it to work and makes a one-person IT department much more efficient. The price was way more affordable than that of a close competitor. All the features are here that I need. It's also good to know that new features are currently in development and are coming along the way. I did my research and read a lot of great things from people in the industry about NinjaOne before I signed up. Looking back now, it's a no-brainer; if you need an RMM product, look no further.
What do you dislike about the product?
The vast majority of questions that I have run into while getting the system setup are usually found somewhere in the NinjaOne Dojo; you need to dig a little. If you need to reach out to support, you won't get an immediate response, but they will get back to you. If you're patient, this won't be a problem. I would still recommend NinjaOne above any other competitor.
What problems is the product solving and how is that benefiting you?
The constant nightmare of Windows Updates has been so much easier to manage with NinjaOne. Throw out your WSUS server immediately and go with NinjaOne if this is a stress point for anyone. NinjaOne also gives me a complete monitoring solution that shows me in real-time what's going on with the devices on my network. Is someone plugging in flash drives or external hard drives that shouldn't be? Now I see the notifications. Other software updates are now easy to maintain and keep up-to-date. I know that I'm just scratching the surface with all NinjaOne can do.
Recommendations to others considering the product:
Try it out. Spend some time getting things configured and reading articles in Dojo to get familiar with things. Once you start using it, you'll see how good it is.
Enter the Dojo to Become An I.T. Ninja
What do you like best about the product?
Listen... I had the responsibility of looking for an RMM solution that would be the basis of a new department. I compared a lot of products. Some were more costly per endpoint, some had less features. Ultimately, for us Ninja had everything at the time: remote access, patch management, and the ability to run commands or explorer files in the background without interrupting the user. Very ninja-like if I do say so myself.
What do you dislike about the product?
Earlier this year, I didn't like that I needed to go switch between Ninja and Repairshopr in order to get the full context of a device's issues. Now that they have renamed to ninjaOne, they are offering IT Documentation as one of the core features. NinjaOne has really become a unified IT Operations Platform, so it's cool that they took that feature request seriously. The other thing that I had issues with is support. I didn't have the ability to get support on the line, it was all email at the time.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we were using Bomgar, which allowed us to pin clients, and provide Remote Support instantly, but we did not really have any other features at the time. In order to upgrade our Bomgar functionality, we had to invest thousands of dollars. We were able to start small with ninja and scale as we grew.
NinjaRMM provides a comprehensive set of tools to mange local and remote devices
What do you like best about the product?
NinjaRMM provides us with two key benefits: Windows Update management and system monitoring. We've migrated from an expensive, complex in-house SCCM server to an always-accessible cloud-based solution that works, and works well. We can keep our servers and PC's updated according to easy schedules, and our entire IT staff can now pool efforts to manage the updates instead of devoting one specialized resource. I also really like the configurable alerting that NinjaRMM provides. We are near the end of a support contract with a third party monitoring service, and NinjaRMM consistently provides more comprehensive alerts, and provides them much more quickly than the third party service. And it's so much more affordable. Thanks to NinjaRMM, we will terminate their service as soon as the contract ends. And finally, Teamviewer integration makes remote support a snap. From my desktop to my phone, I can quickly and easily interact with those devices and u sers that need remote support.
What do you dislike about the product?
Very little, to be honest. We've had a few support issues, but I always received quick and comprehensive solutions. The only real "snag" right now is that I have a couple of monitored servers that need to remain powered down. While NinjaRMM reports them as down, it isn't an issue, so I'd like to see the device report as green instead of red. Yet I'd rather not disable the "Device is down" condition but report as "down but not in error."
What problems is the product solving and how is that benefiting you?
Improving response to issues: We now receive condition alerts more quickly and reliably than with our high-priced server monitoring service, enabling us to more quickly address issues.
Improving Windows Update management: We no longer devote a resource to WIndows Updates.
Reducing costs: The overall cost of NinjaRMM is competitive to comparable solutions, and is far cheaper than the expensive monitoring service we're trying to get out from underneath.
Extend reach of support: Since NinjaRMM is cloud-based, our IT staff can now provide remote support to in-house or remote users.
Improving Windows Update management: We no longer devote a resource to WIndows Updates.
Reducing costs: The overall cost of NinjaRMM is competitive to comparable solutions, and is far cheaper than the expensive monitoring service we're trying to get out from underneath.
Extend reach of support: Since NinjaRMM is cloud-based, our IT staff can now provide remote support to in-house or remote users.
Recommendations to others considering the product:
Give the competition a look, and try out the demos. In the end, NinjaRMM may not be the cheapest, but they provide a solid set of features, and they are constantly improving.
Good alternative for RMM system
What do you like best about the product?
Easy platform to use and easily displays information for fast resolutions and reporting.
What do you dislike about the product?
Some possible better integrations with ConnectWise Manage.
What problems is the product solving and how is that benefiting you?
Better and much easier scripting and management/monitoring of our systems and our clients systems.
Ninja made "work from home" quick and easy
What do you like best about the product?
NInja makes it possible for us to monitor, support, and secure our end points from anywhere. During 2020's push to send workers home Ninja allowed us to enforce policy, deploy new software, and keep a tight inventory. It's powerful but intuitive.
What do you dislike about the product?
Ninja has a lot going on under the hood, and a lot of features are still in development or are being refined. We've encountered occasional bugs (always in the UI) but never anything major.
What problems is the product solving and how is that benefiting you?
Remote support and compliance have never been easier for us. Ninja changed how we support our office staff and significantly increased our options for supporting field staff around the country.
NinjaOne review by a Ninja CAB member and user
What do you like best about the product?
Ninja is an easy-to-use, easy-to-view RMM platform, its features are rich, and its useability is very functional. They listen to their community and their customer advisory board.
What do you dislike about the product?
Ninja is very young in terms of how its time in the market, and as such, it lacks some features as of now that a lot of other RMM's have, how every their road map is extensive, and has those features on track for future releases.
The two areas that need some major work is the Dashboard and the Reporting. Those are the only let-down points for us on day to day use.
The two areas that need some major work is the Dashboard and the Reporting. Those are the only let-down points for us on day to day use.
What problems is the product solving and how is that benefiting you?
Remote management, monitoring, patching, and maintaining of client workstations and servers. Ease of management and deploying of scripts and software packages, Ninja makes this a breeze.
Recommendations to others considering the product:
I would recommend Ninja if you are looking at getting on board with a company that listens to their community, is constantly working on improvements and adding value to the products they offer. If you are willing to forgo some of the features that have not made it to the live version of their product just yet then NinjaOne is the product for you.
Great solution to centralize many things! (Inventory, patches management and monitoring)
What do you like best about the product?
NinjaONE is a great solution that we use for many things. It is one of the essential tools that we currently use. Here are some features we like and use every day for most of my team :
- OS and software Patches (Windows and Linux)
- Inventory and warranty lookup
- Remote controls
- Activities for devices such as last login, installed software, etc.
- Agent available for Windows, Linux, and Mac Desktop and Servers
- Basic monitoring tools for CPU/RAM/Disk, events.
- Backup solution (file/folder and Image level) for Workstation
- Backup for O365
We currently have over 325 devices in Ninja, and it helps us be proactive and ensure security compliance.
In most case, working their support team is easy and they reply quickly to support ticket.
I have been a Ninja customer for over 7 years. There were many features and options added over the last couple years; a great ROI.
- OS and software Patches (Windows and Linux)
- Inventory and warranty lookup
- Remote controls
- Activities for devices such as last login, installed software, etc.
- Agent available for Windows, Linux, and Mac Desktop and Servers
- Basic monitoring tools for CPU/RAM/Disk, events.
- Backup solution (file/folder and Image level) for Workstation
- Backup for O365
We currently have over 325 devices in Ninja, and it helps us be proactive and ensure security compliance.
In most case, working their support team is easy and they reply quickly to support ticket.
I have been a Ninja customer for over 7 years. There were many features and options added over the last couple years; a great ROI.
What do you dislike about the product?
For our current needs there is nothing in particular we dislike.
The only thing I may want to bring is about Windows patches. We had a couple issues with approval/denied patches. To be more specific we had blocked Windows 11 many PCs were upgraded.
We had few impacts so overall it's OK. Long story short, Windows OS upgrade may need some work for the approval process to allow or block the installation.
The only thing I may want to bring is about Windows patches. We had a couple issues with approval/denied patches. To be more specific we had blocked Windows 11 many PCs were upgraded.
We had few impacts so overall it's OK. Long story short, Windows OS upgrade may need some work for the approval process to allow or block the installation.
What problems is the product solving and how is that benefiting you?
The main problems we solved in the last 3 years are as follow:
- Have a centralized patch management solution that is also compatible with remote workers
- Fully automate our inventory update with our ITSM tool
- Have a basic monitoring tool enabled for all of our Dev systems (CPU/RAM/DISK)
- It monitors our production system as well; this is kind of a fail-safe for us
- Improve our ticking and alerting system; we've integrated Ninja to Pagerduty and our ITSM tool
- Have a centralized patch management solution that is also compatible with remote workers
- Fully automate our inventory update with our ITSM tool
- Have a basic monitoring tool enabled for all of our Dev systems (CPU/RAM/DISK)
- It monitors our production system as well; this is kind of a fail-safe for us
- Improve our ticking and alerting system; we've integrated Ninja to Pagerduty and our ITSM tool
showing 3,391 - 3,400