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Most helpful Tool in IT
What do you like best about the product?
Things just make sense. If I want to run a script on a machine, I just go to the machine and select the script I want to run. It's rare to find a tool that is so intuitive and helpful.
What do you dislike about the product?
I'd like to see even more out-of-the-box app installs available. There is also a few-day delay between a release of an update for application and when NinjaOne releases it to their systems.
What problems is the product solving and how is that benefiting you?
Our onboarding process for creating machines is almost completely automated thanks to NinjaOne. Having a cloud based replacement for SCCM was a must. Not only did NinjaOne replace our need for SCCM but it was also easier and more reliable than Intune (Enpoint) by Microsoft.
Recommendations to others considering the product:
If you are looking for a cloud based support tool, this is it. Tie in TeamViewer with it and you have a winning package. All of our IT and end users have been very happy with NinjaOne
An up and coming modern RMM
What do you like best about the product?
The support from the company. They listen and always strive to resolve your issues. The roadmap also has some good features coming up as well as ones that have already been released. It is moving with the times and changing needs of MSPs
What do you dislike about the product?
The dashboards are something that needs a massive overhaul We need access to the info straight away. It needs the ability to have custom widgets so we can display what we want to see instead of having to use a 3rd party like brightgauge.
What problems is the product solving and how is that benefiting you?
The easy of use. The ability to react to issues no matter where we are due to the mobile app. The automation of tasks so we can reallocate our time to other important tasks at hand.
Reliable, constantly improving RMM platform
What do you like best about the product?
The development team has done a great job at introducing new features while keeping a simple and responsive UI. I've never felt like a new feature was cumbersome to implement. It has been perfect for our shop to go from no RMM to something that quickly helped reduce workloads and improve service to our clients.
The scripting engine works very consistently and allows us to automate innumerable tasks.
The scripting engine works very consistently and allows us to automate innumerable tasks.
What do you dislike about the product?
The reporting engine is a bit weak and we make very little use of it, although there is supposed to be a refresh released on the next version.
I decided against using the backup platform until it matures a bit more.
I decided against using the backup platform until it matures a bit more.
What problems is the product solving and how is that benefiting you?
It's an RMM platform, so it solved stuff that other RMMs solve. Each release introduces more automation functionality, and their remote tools get a little better. They are also in the early days of adding features that I hope will make some other systems that I use (Zendesk and ITGlue) obsolete. With every update they release, I have found myself and my technicians using the product more and more.
Recommendations to others considering the product:
When we looked at other RMM options, it was striking how simple and clean the UI and setup process was. If you don't have a dedicated "RMM guy" at your computer, check these guys out.
NinjaOne delivers
What do you like best about the product?
Patch management for software, antivirus, and windows in the same place is great. You get that single solution that also incorporates remote access options.
What do you dislike about the product?
I would love to see some improvements to software patching, it works great for the select programs in supports. I would like to see that list grow though.
Also, I would like Splashtop remote access to allow multiple technicians to connect to the same machine at once.
Also, I would like Splashtop remote access to allow multiple technicians to connect to the same machine at once.
What problems is the product solving and how is that benefiting you?
Having confidence machines are fully patched and the proof available to give to auditors if needed.
Used almost every other RMM, Ninja is our favorite!
What do you like best about the product?
Ninja is such an awesome, fast, secure RMM and platform. We have been using it for about 7 years and it keep getting better. I did my first G2 review of it in 2021, then updated in 2023, and now again in 2025. Everytime there is more to talk about! Not only it is the best for the main things you use an RMM for, Remote Management and Moniroting, but its the best at Patching, at getting in quickly to resolve an issue, and most of the time we have automated scripts set to resolve issues as the come up first. Now they have become much more of a platform, Ninja now has Full Image based Backup, they have aquired DropSuite, the best SaaS Backup, so that exciting and so much more to come, MDM for Apple iPhones and iPads, Android's, and macOS devices. The integrations work super well, we now use Halo and the integrations between Halo and Ninja is spectacular, the best of any two platforms even though they are not under the same ownership. We Love Ninja, so happy to give them a glowing review, not just because of thier product, but also thier team is so great! Our rep Maggie is amazing, and everyone from support, to product (so many new awesome additions) to even Jonathan in Community is amazing! More of us in the community need to be using Ninja.
What do you dislike about the product?
Reporting could improve, but its getting better.
What problems is the product solving and how is that benefiting you?
So much time saved, love how updates and patching works.
Powerful yet easy to use ever expanding platform.
What do you like best about the product?
Ease of finding information within the platform and plethora of integrations.
What do you dislike about the product?
The TeamViewer integration has had historical issues. Once they moved to a more integrated platform with Teamviewer, there have been fewer problems.
What problems is the product solving and how is that benefiting you?
Automation using the built in scripting tools has reduced our need to touch the endpoints resulting in less time to keep systems online and operational.
Great product. Easily manages our remote workforce.
What do you like best about the product?
The powerful interface allows us to get what we need accomplished. Allows us technical solutions where we need it and GUI driven simple rollouts as well.
What do you dislike about the product?
We would like it if ninja was able to compete with Group Policy for our remote workers, but that's not the primary goal of the tool.
What problems is the product solving and how is that benefiting you?
Managing workers while they are not connected to our VPN is a life saver for our 'new normal' of a remote workforce.
Solid Product that does what they claim
What do you like best about the product?
Ninjas patching and update process is the best I have seen. While most of the time it works flawlessly the dashboards are easy to understand when it doesn't and easy to fix.
What do you dislike about the product?
From a reporting standpoint there is a long way to go. If you wanted to track SLA's on workstation or server uptime you really need another tool. It would be nice to be able to track this on each device and see a dashboard overall showing uptime and compare that to SLA's to see how well the environment is performing.
What problems is the product solving and how is that benefiting you?
For us windows and third party patching was one of the primary reasons we switched to Ninja. We then started use more of the automated tools to ensure software is installed and expanded on using alot of powershell through their conditions and scheduled tasks. Looking forward to some of the new features coming online!
Excellent product with first class support
What do you like best about the product?
Inutitiveness
Usability
Feature set
Development Roadmap/Upcoming features
Usability
Feature set
Development Roadmap/Upcoming features
What do you dislike about the product?
Lack of customisable dashboards
Lack of customisable report components
Lack of customisable report components
What problems is the product solving and how is that benefiting you?
Org wide device management
Single pane of glass overview
Antivirus and remote support integration
Single pane of glass overview
Antivirus and remote support integration
Great tools, great support!
What do you like best about the product?
Easy to use, lots of features. They also seem willing to accept and use input/suggestions. It integrates well with other tools I use too.
What do you dislike about the product?
I don't feel like anything is missing, and really can't think of anything I dislike about the product or company.
What problems is the product solving and how is that benefiting you?
Great RMM tool and excited to try all the new features they are rolling out. Like backup, tickets, and documentation.
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