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Ninja Review
What do you like best about the product?
Excellent support and patch management. Easy installation and remote control tools.
What do you dislike about the product?
Navigation, reporting, and searches. Backup storage is too limited; no file restore from the image and no support for SQL.
What problems is the product solving and how is that benefiting you?
Patch Management and remote support.
I've had a great experience with Ninja and it's a great software to RMM my clients!
What do you like best about the product?
I appreciate it's ease to setup and deploy. I also like the fast support responses.
What do you dislike about the product?
If they could do remote group training or 1 on 1 session for partners each quarter. Would speed up learning curve and we can keep up with changes and new features.
What problems is the product solving and how is that benefiting you?
I'm able to respond and be proactive with client issues.
Recommendations to others considering the product:
Give it a try! Nothing to lose!
NinjaOne is hands down one of the best Rmm products we have used, and ive used many over the years
What do you like best about the product?
I really like being able to handle cloud backups directly from the Rmm Platform, saving us from having to have seperate products to accomplish that task.
What do you dislike about the product?
Not many downsides that ive experienced thus far, one minor outage of splashtop but wasnt Ninja's fault
What problems is the product solving and how is that benefiting you?
Im able to take on alot more customers with all the automation available with NinjaOne, couldnt do without it
An essential tool for any IT professional
What do you like best about the product?
I love that I can manage all my endpoints from one pane of glass. The interface is user-friendly and straightforward. All the information I need to manage my endpoints is in one nice neat location! I love the Dojo and the road map containing items for future releases.
What do you dislike about the product?
The RMM side is where Ninja started. All the new features still feel too "new" and not baked enough. However, I like the direction and am excited to see how NinjaOne develops these.
What problems is the product solving and how is that benefiting you?
Ninja has been a lifesaver during the pandemic. With a more remote and distributed workforce because of Covid, we could transition much more seamlessly. We continue to use it for remote assistance, patching, and software installs.
Recommendations to others considering the product:
I like the security, ease of use, the constant feature updates and developments. Compared to some of the other RMM tools on the market, NinjaOne is, by far, the leader of the pack.
Excellent platform that covers most of our needs
What do you like best about the product?
The user-friendly UI for quick navigation
The search functionality, which is one of the core features
The ease of windows pathching and software deployment
The onboarding was effortless, and learning the system through the NinjaDojo is convenient
The CMD and Powershell integration is a powerful and handy tool
SSO feature
The search functionality, which is one of the core features
The ease of windows pathching and software deployment
The onboarding was effortless, and learning the system through the NinjaDojo is convenient
The CMD and Powershell integration is a powerful and handy tool
SSO feature
What do you dislike about the product?
Deploying software to Mac's have been challenging
Reporting can be improved
Reporting can be improved
What problems is the product solving and how is that benefiting you?
To have a system that we can use to manage, monitor all our devices in one place has been a great benefit, as well as the automation capabilities that Ninja provide save us a considerable amount of time and effort
Ninja
What do you like best about the product?
Being able to see the history of a user Desktop and keep track of all activities that happened to the machine. My number one thing now is able to manage patching
What do you dislike about the product?
From the last time i did a review they improved alot, i hope thier OS deployment feature have more features in the future
What problems is the product solving and how is that benefiting you?
Patch update, We needed a system that would be able to help us push out update to our remote workers.
I love everything about Ninja it very easy to manage users with no interaction
What do you like best about the product?
The fact that i can do so much to a users computer with no interaction
What do you dislike about the product?
I do with there was a place to upload software instead of copying from a network location or s3 bucket
What problems is the product solving and how is that benefiting you?
i am able to create scripts right in the library and it is much easier. i can edit the registry for any client computer.
NinjaOne Review
What do you like best about the product?
I'm able to control the desktops and servers at a granular level. Create different profiles to use for patch updating or software installations. I love the notification settings for all of my servers. It removes to needs for any other Monitoring software as this does it all.
What do you dislike about the product?
Some finer details seem buried, or it takes too many steps to complete the more in-depth items. Gets a little confusing between setting up rules and profiles, but Once you do it a couple of times it does get easier
What problems is the product solving and how is that benefiting you?
Patch Management will be replacing a WSUS server. It allows us to follow the updates on all of our machines and restart immediately or wait until the user is logged off. We can utilize a wsus with NinjaOne, but we are a small company, and disk space is always needed. I'd instead use the disk space for production data than storing Microsoft Updates.
Recommendations to others considering the product:
I am still learning the product, but there doesn't seem to be anything I cant do on my own. It's pretty easy to learn and remember the steps. I hope to begin using it to pass through scripts for software to manage specific applications better. We are using it for patch management. Alarm notifications if something is wrong with a system.
Excellent Onboarding and knowledge base
What do you like best about the product?
The interface is intuitive and easy to use. In addition, the customizations that can be made give you all the flexibility you need!
What do you dislike about the product?
It is missing a device health report that tells us how old machines are and tracks warranties, unfortunately.
What problems is the product solving and how is that benefiting you?
The ability to remote in with another technician to assist saves us a TON of time!
Converting from another RMM
What do you like best about the product?
NinjaOne is simple to use without losing the power that we expect from our RMM services. We converted over from another MSP some time back and found that the overall product of NinjaOne continues to be better than anything we got from our previous partnership.
What do you dislike about the product?
So far, we have not had any significant issues with NinjaOne. There has been very little complaint from anyone on my team about the NinjaOne products thus far. We look forward to the continued roll out of new features and products to further improve the partnerships we have with local businesses and manage our time in the best possible way.
What problems is the product solving and how is that benefiting you?
NinjaOne has taken the place of our previous MSP partnership. This is something we use to maintain our internal company machines.
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