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Ninja One - A capable and solid RMM for our company.
What do you like best about the product?
Continuous updates have added new features, the AI analysis of patches has made patch management easier.
What do you dislike about the product?
Listing of locally installed printers would be useful.
Lot's of UI improvements recently led to a cluttered interface and the hiding of certain features behind menus that were front and center previously.
Lot's of UI improvements recently led to a cluttered interface and the hiding of certain features behind menus that were front and center previously.
What problems is the product solving and how is that benefiting you?
A management system for our workstations, most heavily used features: BitDefender for AV, Ninja Remote for RDP, Patch Management, Asset tracking, Policies, scripts.
Now offering Bitdefender GravityZone integration as well as their own remote app, which is superior to Splashtop.
We also use Backup on select workstation and works pretty smoothly.
Now offering Bitdefender GravityZone integration as well as their own remote app, which is superior to Splashtop.
We also use Backup on select workstation and works pretty smoothly.
Excellent RMM software, highly recommended for any IT MSP.
What do you like best about the product?
Very clean, clear and concise online portal for management.
Patch management for OS and third party software is superb.
Ninja's support team is excellent.
Patch management for OS and third party software is superb.
Ninja's support team is excellent.
What do you dislike about the product?
Nothing, platform is brilliant. So easy to use.
What problems is the product solving and how is that benefiting you?
Patch management for both Windows updates and third party applications are fully handled by Ninja.
Full hardware/software audit information is easily accessible.
A lot of our customers remote access requirements are also being fulfilled by Ninja's web based RDP system.
Full hardware/software audit information is easily accessible.
A lot of our customers remote access requirements are also being fulfilled by Ninja's web based RDP system.
Recommendations to others considering the product:
Ninja RMM is the best RMM system we have ever used. We spent a considerable amount of time reviewing other RMM platforms before we picked Ninja. We found the layout and overall usability of the platform so well designed, out technicians could not fault it.
The support we receive from both our account manager and the Ninja support technicians has been faultless.
The support we receive from both our account manager and the Ninja support technicians has been faultless.
I have recommended it to friends in the service provider buisness
What do you like best about the product?
It's intuitive and the best bang for the buck!
What do you dislike about the product?
scripting has some issues... things run on one machine and won't run on another.. even though there are standards for user/password
What problems is the product solving and how is that benefiting you?
I am traveling less to handle basic troubleshooting, they are contacting me knowing things will get done right then
BEST IN CLASS!!!
What do you like best about the product?
Ninja is the best RMM solution on the market, hands down! Robust, easy to use, and backed up with awesome support! Your search stops here!
What do you dislike about the product?
Doesn't show system age...that's about it.
What problems is the product solving and how is that benefiting you?
Patch management (both operating system and software) , silent install/uninstalls, restart services, the list goes on....
Recommendations to others considering the product:
Take advantage of the great support they provide.
Automation Implicit, Well-developed toolset and very economical pricing.
What do you like best about the product?
Dashboard is just as simple as it needs to be, but no less than it should be. Intuitive and easy for new techs to pick up.
What do you dislike about the product?
Their script library is less prominent than it used to be, but on the upside, that's because it has grown immensely.
What problems is the product solving and how is that benefiting you?
We have what is essentially an automated MSP with NinjaRMM and the integrations for Teamviewer and Webroot with Webroot DNS
Save time, save money... its powerful and simple
What do you like best about the product?
It just works out of the box. We didn't have to spend countless hours configuring Ninja or hours learning the tool. It's intuitive and works on day one! The account manager reached out to me personally to introduce herself and make sure that our onboarding experience met our expectations.
What do you dislike about the product?
The only thing I can find that is problematic is that there doesn't seem to be a way to remote control into endpoints that are not managed by Ninja, like Connectwise control. Everything else either meets or exceeds our expectations.
What problems is the product solving and how is that benefiting you?
The biggest problem that we are able to solve is that we can now see problems with our customer's endpoints all in one easy-to-use dashboard, as opposed to having to sort through tickets, screens, and boards to "go looking" for trouble.
The biggest benefit to us is that it not complicated and just works. A tool doesn't have to be complicated to be powerful. Ninja makes excellent use of key application real estate to simplify ANY task and policy at the organization level, group level, and endpoint level. Everything you need to do is just a few clicks away!
The biggest benefit to us is that it not complicated and just works. A tool doesn't have to be complicated to be powerful. Ninja makes excellent use of key application real estate to simplify ANY task and policy at the organization level, group level, and endpoint level. Everything you need to do is just a few clicks away!
Recommendations to others considering the product:
Examine your current RMM solution honestly. If you spend more time learning your solution, on support calls with your RMM vendor, training your (already very smart) people on your RMM tool, then you need to give Ninja a try.
Great user interface and simply powerful
What do you like best about the product?
How easy the product is to use and train new employees on.
What do you dislike about the product?
Some limited functionality in places but it does seem like they have a lot on their roadmap.
What problems is the product solving and how is that benefiting you?
We can easily onboard new clients and deploy our custom software. Their custom API also allows us to automate Ninja into our other products.
NinjaRMM has been an amazing addition for my business and clients!
What do you like best about the product?
NinjaRMM allows my company to provide amazing support quickly and efficiently to all my clients. With it's seamless integration and many features, I have been able to increase revenues and reduce expenses
What do you dislike about the product?
Sometimes features feel like they are "beta" but that's understandable and the support staff have been more than amazing to work with.
What problems is the product solving and how is that benefiting you?
I am able to give faster and more efficient service to my clients and offer more services. I have also been able to increase the types of services I offer which has increased revenues.
Recommendations to others considering the product:
Seriously consider this product for your management needs. It's very flexible and powerful.
been great
What do you like best about the product?
support services built in features, new features are always added
What do you dislike about the product?
missing some type of contract management like Atera.
What problems is the product solving and how is that benefiting you?
patching is help our MSP to push to our clients
NinjaRMM Review
What do you like best about the product?
NinjaRMM is straightforward and simple to use. I have tried most RMM programs and find Ninja just works.
What do you dislike about the product?
The ninja interface appears a little out dated and could use a refresh.
What problems is the product solving and how is that benefiting you?
Insight into all workstations across the network with the ability to be proactive and not reactive.
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