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We started with NinjaOne when they were NinjaRMM and not once have we stopped
What do you like best about the product?
When joining NinjaOne when it was NinjaRMM, one could assume you are going in with a decent team to start and hope it never falls through at any point. Little did I know that you would be working with a team that is almost like a few friends going to the bar after work at times. I've seen the growth and felt like we have been growing together rather than separate entities in development. Even when something is seemingly wrong with a particular client at night, the support is always there. The team will also assist with solutions you may need. All you have to do is ask. Even the Webinars that they have provided have made for some exciting days and intriguing ideas! I don't see this stopping as NinjaOne.
What do you dislike about the product?
If I had to nitpick what I dislike about NinjaOne from all my experience on their live products, I'd say it is about leaving "notes" about devices. Sometimes Notes are a bit better with an external means. This might be fixed with their documentation feature upon launch.
What problems is the product solving and how is that benefiting you?
Given all the issues going on, one of the biggest problems solved is diagnoses of problems is a lot easier before deciding if we need to come in physically. NinjaOne saves us time and reduces false-positive paths on what an issue could be to fix problems with minimal downtime.
Recommendations to others considering the product:
NinjaOne is great if you're willing to work with it. It isn't just about what the product can do for you, as you should also ask what the product can do for others in the community. The community has been helpful and seems like it always will be.
operations manager
What do you like best about the product?
I like the workstation and server integration, the ability to run tasks from the Ninja desktop and connect remotely with team viewer.
What do you dislike about the product?
The virus scan under the details section has now date and time stamp of when the virus was detected, and I cant seem to clear the queue.
What problems is the product solving and how is that benefiting you?
Server and workstation patching, remote access to fix problems. All the general info about devices under the overview and details section.
Great set of tools to help us be proactive
What do you like best about the product?
Pricing is very flexible. We've tried many RMM systems in the past and Ninja offers a great pricing model.
What do you dislike about the product?
The UI can be difficult to navigate if you don't use it on daily.
What problems is the product solving and how is that benefiting you?
The RMM allows us to continuously maintain a proactive relationship with our clients.
NinjaRMM as a Remote IT Support Platform
What do you like best about the product?
The rapid and effective customer support in addition to the easy to navigate user interface. Additionally, the bitdefender integration makes it very easy to check crucial aspects of hardware security, stability, and health from the main dashboard without generating overwhelming information until the user chooses to dig deeper into a particular computer.
What do you dislike about the product?
The two aspects I disliked were our initial issues with TeamViewer integration (this was fixed by migrating to Splashtop and we haven't had issues since) and the fact that there is not built in function to delete a windows update across all devices. I believe that, given the inherent instability of Windows recently, this would be a fantastic feature that would save loads of time.
What problems is the product solving and how is that benefiting you?
The main problem we were able to solve using NinjaRMM was providing remote IT support while working from home due to COVID-19. However, following my return, NinjaRMM continued to be useful in monitoring our computers health, keeping our tech inventory up to date, gathering information needed for major network changes, and boosting the security of our entire system. Lastly, NinjaRMM's integration with splashtop gave us the ability to allow end users to remote into work computers from home increasing their flexibility and capability.
NinjaRMM at School
What do you like best about the product?
Solid reporting and fairly easy to add devices.
Once monitoring is set up, I very much appreciate the SMS alerting feature!
Once monitoring is set up, I very much appreciate the SMS alerting feature!
What do you dislike about the product?
I wish the alerts were a little more customizable/granular. I also would like a pricing model design to make it attractive to add all my devices. (Right now we only have a select number of items due to cost.)
What problems is the product solving and how is that benefiting you?
I really like that the alerting runs from the cloud - this lets us know there are issues even if we lose connectivity.
Best RMM Platform and Support
What do you like best about the product?
If You are new on the world of Managed services, Ninja Support will grab your hand and walked You through the process, i think the key for a good platform is a good support and that's exactly what you will get from Ninja. the fact that they are partnering with Team Viewer makes it perfect for troubleshooting and address issues faster.
What do you dislike about the product?
Their platform can get confusing at a times, but they are constantly improving on that, If you don't pay attention on the steps you might find yourself lost on it.
What problems is the product solving and how is that benefiting you?
You can Remote on customers with TeamViewer or Slapshot, run scripts and open CMD without remoting on customer PC which makes it really convenient. Also if there is a project you want to accomplished, you can always contact their support and their support will be able to guide You for a best result; the status of the machines is another thing that you will be able to watch live, the fact that they have two remote engines helps a lot, if for some reason that day TeamViewer don't want to work, you can always enable slapshot, push the software and then remote from there, get the support to your client done and bring everything back the way you had previously configured. You can always address issues with scripts and after hours to don't interrupt your clients, You can also monitor firewalls with public static ip's and have a notifications to now if there is a problem with the line.
Recommendations to others considering the product:
You won't regret it, they are well prepared to help you all the way.
Great Functionality, Easy to Use
What do you like best about the product?
Integrated antivirus, ticketing, and remote options, and easy to use interface.
What do you dislike about the product?
The price vs. performance value is very good, no complaints
What problems is the product solving and how is that benefiting you?
Remote AV install and maintenance, patching. Lowered our cost of managing remote workers.
Great onboarding team, fast response to any questions
What do you like best about the product?
It’s easy to use, with a fast interface, simple settings customization, and a reliable agent. The detailed view and excellent remote capabilities make it easy to work on endpoints without interrupting users. I also love the reporting and the level of customization available.
What do you dislike about the product?
There’s no dedicated deployment tool and no support for Linux, although they’ve advised that Linux support is planned for a future release. The third-party tool they include for pushing out software is adequate, but it doesn’t support installation for several core products, such as MS Office.
What problems is the product solving and how is that benefiting you?
Having different patching policies for different clients and devices makes this a very flexible solution, and it’s so much better than WSUS.
The TeamViewer integration is also good.
The dashboard is easy to use, and even when managing multiple customers and sites it’s straightforward to see which clients don’t require any remediation and which ones are still waiting for patches, reboots, and other follow-up actions.
The TeamViewer integration is also good.
The dashboard is easy to use, and even when managing multiple customers and sites it’s straightforward to see which clients don’t require any remediation and which ones are still waiting for patches, reboots, and other follow-up actions.
Recommendations to others considering the product:
Spend some time on a trial of Ninja, talk with the sales people and account reps, talk a look at Reddit reviews and comments.
Ninja RMM Review
What do you like best about the product?
Easy of use and general functionality over the other RMMs that I have used. I also really enjoy the Tasks feature as it has made installing software across multiple systems a very easy thing.
What do you dislike about the product?
It would be nice to have a file distribution feature so that I don't always have to have a script.
What problems is the product solving and how is that benefiting you?
Installing software across a whole 600+ end-user company was a breeze with the tasks feature. This made the deployment of several software installs take roughly an hour versus several days to a week.
Recommendations to others considering the product:
Give it a shot!! Our account manager, Adam, is great Very helpful when I have questions and will always transfer any issues he can't explain or figure out on his own, over to tech support which has gotten back with me within a few hours. Adam has even pushed a few ideas that I had for more features up to the design team to see if they can implement them in the near future
Best RMM at an amazing price
What do you like best about the product?
BitDefender integration with Windows is perfect
SplashTop is very lightweight on PC resources and Bandwidth
Windows patching allows me to keep clients up to date.
SplashTop is very lightweight on PC resources and Bandwidth
Windows patching allows me to keep clients up to date.
What do you dislike about the product?
BitDefender integration for Mac is still being developed, but BitDefender SDK is offered!
Linux integration is being worked on currently but currently is not completed or offered by NinjaRMM
Linux integration is being worked on currently but currently is not completed or offered by NinjaRMM
What problems is the product solving and how is that benefiting you?
I'm able to organize all my clients and all of their devices with NinjaRMM, also am able to use / share the URLs to show coworkers which PCs are having issues.
I have all my clients up to date on Microsoft Windows 10 patches, Microsoft Windows 8.1 patches, Microsoft Windows 8 patches, and Microsoft Windows 7 patches. I also have my clients on Microsoft Windows Server 2019 fully patched. Microsoft Windows Server 2016 as well are fully patched, Microsoft Windows Server 2012 are also patched
I have all my clients up to date on Microsoft Windows 10 patches, Microsoft Windows 8.1 patches, Microsoft Windows 8 patches, and Microsoft Windows 7 patches. I also have my clients on Microsoft Windows Server 2019 fully patched. Microsoft Windows Server 2016 as well are fully patched, Microsoft Windows Server 2012 are also patched
Recommendations to others considering the product:
Make sure NinjaRMM is what you want, and offers what you need. Not everyone can deal with not having full BitDefender integration, and not everyone can deal with not having Linux support currently.
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