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Easy Mode, Best RMM I've ever used.
What do you like best about the product?
Every thing I used to have to either log into a Remote Session or Go on Site to do I can do through Ninja.
Remote Registry, Remote Services, Remote Task manager, combined with integrated WOL makes my life so much easier.
Remote Registry, Remote Services, Remote Task manager, combined with integrated WOL makes my life so much easier.
What do you dislike about the product?
Some older machines occasionally think they are offline, and every now and again I have some commands lag out and not go through.
Very Rarely though
Reporting could be a little beefier and modular.
Very Rarely though
Reporting could be a little beefier and modular.
What problems is the product solving and how is that benefiting you?
I've stopped going on site to do a 30 second task because it's built into Ninja already.
NINJA RMM is a great tool to have.
What do you like best about the product?
What I like best is that everything works like it is supposed to. Support is great and I can control my machines and get the information I need from them.
What do you dislike about the product?
I have not found anything I dislike yet.
What problems is the product solving and how is that benefiting you?
I now have a central location from which to access all devices. Now we can force a variety of updates to happen automatically and this frees up a lot of admin time.
Great platform
What do you like best about the product?
Remote PowerShell access is probably one of the best features.
What do you dislike about the product?
Difficulty in pushing some types of apps. I would like the ability to run Software Scan automatically when a new computer is enrolled, and a place to see which installer files I have uploaded to Ninja.
What problems is the product solving and how is that benefiting you?
Troubleshooting remotely is much easier now, and keeping computers up to date is an important feature.
Director of Information Technology
What do you like best about the product?
Remote access options are solid, deployment is easy, policies are pretty granular.
Cloud monitoring is a great feature for up/down status on edge devices.
Cloud monitoring is a great feature for up/down status on edge devices.
What do you dislike about the product?
Dashboard could be enhanced to add live links in the device health section.
Navigation can be a challenge if you're newer to the platform.
Navigation can be a challenge if you're newer to the platform.
What problems is the product solving and how is that benefiting you?
Remote management of internal and external customer PCs. Cost is great and allows us to offer this service to customers at a competitive price point.
Recommendations to others considering the product:
NA
NinjaOne: A Game-Changer for IT Management
What do you like best about the product?
I've been using NinjaOne for a while now, and I couldn't be more pleased with the services they offer. Their platform is user-friendly, reliable, and has greatly simplified our IT management processes. The seamless integration with various tools and the ease of managing multiple devices from a single dashboard is a game-changer for our operations for the price.
NinjaOne's customer support is also top-notch. They are responsive, knowledgeable, and always ready to assist whenever needed. The regular updates and continuous improvements show their commitment to providing the best service possible.
Overall, NinjaOne has exceeded my expectations and has become an essential part of our IT infrastructure. I highly recommend their services to anyone looking for a robust and efficient IT management solution.
NinjaOne's customer support is also top-notch. They are responsive, knowledgeable, and always ready to assist whenever needed. The regular updates and continuous improvements show their commitment to providing the best service possible.
Overall, NinjaOne has exceeded my expectations and has become an essential part of our IT infrastructure. I highly recommend their services to anyone looking for a robust and efficient IT management solution.
What do you dislike about the product?
Nothing, NinjaOne is providing everything we require to do our jobs successfully.
What problems is the product solving and how is that benefiting you?
Centralizing our view of all endpoints, automated tasks, providing scripts to IT Agents to increase their productivity, and the patch management is a huge one.
Great value for the price - Better than competitors
What do you like best about the product?
The best use of Ninja is the use of being able to use custom scripts. This makes the onboarding process of remote users extremely easy. Along with this, they have a great selection of pre-made scripts to do basic housekeeping tasks.
What do you dislike about the product?
It took a while to figure out that the "Search" tab is actually just the list of devices. It would be a lot more helpful if it was just labeled "Devices".
What problems is the product solving and how is that benefiting you?
Remotely installing and updating software. This has been a great benefit with everyone working from home, not everyone is an admin on their machine. So Ninja helps us be able to update the software that needs admin privileges without having to remote into each machine and input an admin password.
Affordable easy to use RMM tool that has all the necessary features for my business
What do you like best about the product?
The user interface is very intuitive and responsive.
What do you dislike about the product?
Would like to see more bit defender features.
What problems is the product solving and how is that benefiting you?
Helps me prevent problems and support my users.
NinjaRMM makes your life easier
What do you like best about the product?
We as a company love the remote options! It doesn't matter from which device you use you can access to your workstation very easily. MFA options are also great. Furthermore it's fantastic that we had the option to add Bitdefender licences and Teamviewer licenses to our contract.
What do you dislike about the product?
It would be very nice if we you can manage our licences from diffrent softwares with NinjaRMM.
What problems is the product solving and how is that benefiting you?
The remotedesktop configuration for the enduser are very easy to setup. The tasksystem also working very good.
Recommendations to others considering the product:
It is possible that in the future we have another pandemic and we have to work from home. With NinjaRMM every company is possible to make this happen very easy. Every admin would love to have a tool like NinjaRMM to make his work easier.
I would not be able to support clients without Ninja
What do you like best about the product?
I have been using Ninja for a while and it has made life so much easier. During lockdown I have still been able to support clients check and apply patches and jump on and give remote support using the excellent Splashtop remote control software.
It is fantastic value, support is great, whenever I have had an issue or a question the support team have responded quickly.
I really like the fact that they are constantly updating the product adding new features and being 100% cloud based means they do all the heavy lifting and we just get a fantastic product.
It is fantastic value, support is great, whenever I have had an issue or a question the support team have responded quickly.
I really like the fact that they are constantly updating the product adding new features and being 100% cloud based means they do all the heavy lifting and we just get a fantastic product.
What do you dislike about the product?
No support for linux, but they have advised this is coming in a future release. The third party tool they include for pushing out software is ok but doesn't support the installation or quite a few core products, i.e. MS Office, but does handle the patching!
What problems is the product solving and how is that benefiting you?
Being able to create different patching policies for different clients/devices makes it a very flexible solution, so much better the WSUS.
Splashtop remote control is excellent no lag and no requirement to have a user present at the machine to accept the remote control session, and from a privacy perspective the end user receives a clear notification when you are connecting to their machine.
The dashboard view is intuitive and even with multiple customers/sites it is simple to see what clients require no remediation and which are waiting for patches, reboots etc.
Splashtop remote control is excellent no lag and no requirement to have a user present at the machine to accept the remote control session, and from a privacy perspective the end user receives a clear notification when you are connecting to their machine.
The dashboard view is intuitive and even with multiple customers/sites it is simple to see what clients require no remediation and which are waiting for patches, reboots etc.
Best RMM
What do you like best about the product?
Very easy to use and intuitive. Very clean UI.
What do you dislike about the product?
So far I have yet to experience a downside to using the RMM
What problems is the product solving and how is that benefiting you?
Again very easy to use which allows training time for staff to be much quicker.
Recommendations to others considering the product:
Make sure you know what antivirus and remote software you want use
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