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NinjaRMM has transformed the way I work.
What do you like best about the product?
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much information all at my fingertips, with an easy to install client-side program.
****September 2024 update: NinjaOne has continued to outstrip all expectations. I use it every day and my whole business is essentially centered around it. They are consistently innovative and provide excellent value and powerful tools. When I heard they were making their own remote control tool to replace TeamViewer, I did not expect much of it. Tried it anyway, and I'm totally blown away. Not only does it do everything TeamViewer did for me, it does it better and faster. Absolutely top-shelf professionals providing top-shelf professional tools to the MSP. Can't rate them highly enough.
****September 2024 update: NinjaOne has continued to outstrip all expectations. I use it every day and my whole business is essentially centered around it. They are consistently innovative and provide excellent value and powerful tools. When I heard they were making their own remote control tool to replace TeamViewer, I did not expect much of it. Tried it anyway, and I'm totally blown away. Not only does it do everything TeamViewer did for me, it does it better and faster. Absolutely top-shelf professionals providing top-shelf professional tools to the MSP. Can't rate them highly enough.
What do you dislike about the product?
There were a few growing pains early on, but the Ninja team has stepped up and owned the problems every time. Things are considerably smoother these days. Everybody has trouble from time to time, but how they are handled reveals the character of a company. I'm glad to partner with Ninja.
What problems is the product solving and how is that benefiting you?
My clients are much better organized. I can pop in and fix an issue or assist a user from wherever I happen to be. Many problems are handled before the client knows there is trouble. I keep my clients happier, and the relationship is better with the excellent management tools Ninja provides.
Tried them all. NinjaRMM is the best all around!
What do you like best about the product?
Pricing, reliability, support, and customer service.
What do you dislike about the product?
It's not really a dislike, but the integrated cloudberry backup could allow more features. However, I've become less of a cloudberry fan over the years, and that has nothing to do with Ninja, or their integration.
I would love to see a PSA developed out of Ninja, since most RMM solutions are starting to include one.
I would love to see a PSA developed out of Ninja, since most RMM solutions are starting to include one.
What problems is the product solving and how is that benefiting you?
No problems. Benefits are across the board. Accurate alerting, that doesnt require a full time tech to silence nonsense, and filter alerts. The update's work. I havent found an RMM solution where the updates truly work. The scripting.... Oh my god the scripting is fantastic. That also "just works"!
Another benefit for us, was that the pricing was clear, and affordable. It made our package pricing incredibly easy to setup, and clearly define what's included with our clients. Other RMM solutions offered alacart pricing, and in return, made us uncertain what to offer, causing us to under price our product/service, and lose money.
Another benefit for us, was that the pricing was clear, and affordable. It made our package pricing incredibly easy to setup, and clearly define what's included with our clients. Other RMM solutions offered alacart pricing, and in return, made us uncertain what to offer, causing us to under price our product/service, and lose money.
Recommendations to others considering the product:
Do it now. You lose nothing by trialing the product.
Love NinjaRMM. I have tried other RMM's and nothing compares.
What do you like best about the product?
The simplicity of use and all the great options that we integrate with
What do you dislike about the product?
There is nothing to dislike about NinjaRMM
What problems is the product solving and how is that benefiting you?
With COVID-19 and businesses moving towards working from home NinjaRMM has been able to help us with the resources for our clients to be able to work from home.
Recommendations to others considering the product:
Best decisions I made to switch over to NinjaRMM
Finally a product that's easy and made by people that care
What do you like best about the product?
Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.
The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.
Our account manager actually cares and checks in on us every 2 weeks.
Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.
Our account manager actually cares and checks in on us every 2 weeks.
Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
What do you dislike about the product?
The NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
What problems is the product solving and how is that benefiting you?
I manage an in-house IT department and we always struggled with tracking hardware, history, and status.
No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.
Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.
This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.
Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.
This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
Less than impressed
What do you like best about the product?
Update: This product was solid, but the support staff either grew to big or less interested in helping customers, as the customer support experience has gone to shit. Our account manager is the only light spot in our relationship but sadly she has no power to make the support team function. I was a hue fan of this software, but after the past 3-6 months of poor technical support, it's time for us to move on to another RMM.
What do you dislike about the product?
Technical support was great, but has gone to shit in the past 3-6 months.
What problems is the product solving and how is that benefiting you?
Tech efficiency. Allowing our team of techs to see what's important to them on their dashboard -- not having to filter through a lot of noise. Also, the integration with our PSA is great, and continually get's better.
Recommendations to others considering the product:
Highly recommended for use as primary RMM.
Great RMM tool for many different needs
What do you like best about the product?
The easy-to-use interface; responsiveness, courteousness, and knowledge of support staff; easy to understand flexible pricing model
What do you dislike about the product?
Lagging behind competitors in number and breadth of features, but the gap continues to close
What problems is the product solving and how is that benefiting you?
Administration of our remote workforce laptops; remote connectivity for IT support agents; reporting tools for inventory tracking
Best RMM Tool to date - and just getting better.
What do you like best about the product?
Ease of use - We are able to manage 250 devices per tech under the ninja platform. Importing scripts is easy, and you can open shells against systems (ps and cmd) very quickly.
What do you dislike about the product?
The latest version of the teamviewer integration, but screenconnect integration is around the corner.
What problems is the product solving and how is that benefiting you?
While I was driving on the road - A client called with an urgent request to reboot 2 servers in sequence. I was simply able to pull over, and from the app, push 2 reboot commands to servers and was back to driving within minutes. They have not only built a solid platform, but were able to do so with all the technical fixings of the other RMM tools without sacrificing speed and ease of use.
Recommendations to others considering the product:
Trial it - you will find that is much easier to both manage, and use to support your clients. Even script importing is easy since it doesn't use its' own script engine, you just upload whatever you have and name it.
Ninja RMM has been a great tool for our organization.
What do you like best about the product?
My team really likes the vast feature-set of NinjaRMM. It integrates well with remote access clients and AV software. It enables us to to perform regular monitoring and maintenance for our customers. We have used it to deploy software, scripts, AV, and system updates for many clients. We are able to monitor system health and proactively address issues before they result in down time.
What do you dislike about the product?
The interface can be a little overwhelming at times, but this is to be expected with any software that has so many options. Alerting could be a bit more robust, but in time I believe it will get better and better. Pricing can be somewhat steep for smaller organizations who don't need many seats.
What problems is the product solving and how is that benefiting you?
We have used NinjaRMM to solve the problem of remote access for all of our clients. By having a single pane of glass we can quickly provide remote support. We have been able to use workstation monitoring to detect failing hard drives, disk space issues, and view device history. We have realized the benefit of being able to see recent changes to software or settings when a new problem starts to occur. We have been able to provide systematic managed software updates for our smaller clients who run without a domain.
Very good all-in-one RMM solution
What do you like best about the product?
Simple implementation and excellent support.
What do you dislike about the product?
Teamviewer integration can be a little flaky, but NinjaRMM is quick to implement hotfixes to resolve any issues.
What problems is the product solving and how is that benefiting you?
We are able to manage more computers with fewer staff. The system includes remote command and powershell windows. There are many scripting options available. Installing and removing software works consistently well.
Tremendous value, powerful tool, simplify your support.
What do you like best about the product?
The Teamviewer licensing bundled in saved us a fortune, and when the virus hit the world, all of our users were easily able to access their desktops from home machines, laptops, tablets... all without a lot of fuss and bother. The integrated Antivirus and remote automated patching was just icing on the cake. As a new edit, I would add that Teamviewer has created some stumbling blocks since this first review, but NinjaOne is still a great solution.
What do you dislike about the product?
Other than a few User interface ideas I've given them, there are no huge issues- Teamviewer Desyncs were an issue but they seem to have worked that out with the Teamviewer people.
What problems is the product solving and how is that benefiting you?
Remote workers can now access their machines without us purchasing multiple channels for large amounts of money. Patching is made simple as I can see on one page what was successful and what wasn't.
Recommendations to others considering the product:
Get the TeamViewer bundle, enroll your users, make life easier.
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