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Lucid
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
Founded in 2010, Lucid supports more than 100 million users in over 180 countries. Customers range from small businesses to 99% of the Fortune 500, spanning industries such as technology, healthcare, finance, manufacturing, government, and education.
Reviews (8650)
Bruce P.
Easy to Use, User-Friendly Tools for Creating Charts
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
Easy to use; the tools are clear and user-friendly. If you want to learn it completely, I’d say that if you spend a good day with it, you’ll be able to learn almost all the tools you need to create charts.
What do you dislike about the product?
There are more free apps available. Lucidchart only gives 3 files for free that we can create; if we exceed that limit, we have to pay. I hope there could be something like a weekly subscription option for people who want to use it only a few times.
What problems is the product solving and how is that benefiting you?
Before using Lucid Visual Collaboration Suite, creating ERD diagrams was more time-consuming and manual. Now, it is easier because the tool can connect directly to databases and automatically generate diagrams. This saves time and improves accuracy. The setup may require some technical expertise, but overall it helps streamline database design and documentation.
Higher Education
Easy to Use with Great Auto-Alignment and Strong Free Features
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
Ease of use, and auto alignment for flowcharts
What do you dislike about the product?
The fact that this does not convert to Microsoft Word or Powerpoint as an editable document. I enjoyed that this free version did allow access to most of the functionality.
What problems is the product solving and how is that benefiting you?
Making flowsheets, which was difficult and onerous in other programs
Computer Software
Versatile Canvas for Brainstorming, Retrospectives, and Workflow Docs
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
I like the versatility of the canvas that we could draw on. I also like the different skins it can take depending on the context. For example, brainstorming vs retrospectives etc. I also like to use them for documenting some workflow.
What do you dislike about the product?
The downside is that it is not that friendly to longer texts.
What problems is the product solving and how is that benefiting you?
Sharing diagrams with team, collaborative brainstorming, running retrospectives in a collaborative manner, using as a whiteboard for discussions.
Lyndsey K.
User-Friendly Templates, AI Tools, and Seamless Team Collaboration
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
I absolutely love how user-friendly Lucid is. Not only does it offer ready-made templates for ease of designing flow charts, tables, and other organizational tools, but it is extremely simple to create my own. I can utilize its AI functions to develop the exact schematic I need, or I can drag-and-drop boxes and arrows myself. Using Lucid helps keep my attention and energy on the content that matters, instead of needing to focus on the logistics/design elements of what I'm creating. Lucid also makes it easy to collaborate with my teammates; the shareable link feature is great for sending the document via other platforms, like Slack and Google Apps. It was very easy to learn as well.
What do you dislike about the product?
Sometimes the AI features take a while to load, especially with multiple asks. I don't consider the processing speed to be a problem, though.
What problems is the product solving and how is that benefiting you?
It's an easy, affordable way to keep my teammates on the same page. In my industry, things are currently evolving, and Lucid Visual Collaboration Suite provides a great way to quickly update someone on, or explain the logic behind a project.
Design
Great Pricing and Performance, but the Built-In AI Can Get in the Way
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
I love the pricing and the performance that the product gives!
What do you dislike about the product?
I wasn't a huge fan of the built in AI model that didn't help much at all. It felt like it got more in the way of my work than providing actual support. Even now writing this review, the AI support bubble is in a spot that makes it more difficult for me to reread my answer.
What problems is the product solving and how is that benefiting you?
The software has made integrating different aspects of learning here at school so much easier! I've loved the support that I've received using this product, and the introduction to all the software was great!
Gordon B.
Easy to Use, Smooth MCP Connection, and Great AI Performance
Reviewed on Jun 06, 2026
Review provided by G2
What do you like best about the product?
It’s easy to use, and it connects smoothly to my AI through MCP. Good performance over all. I'm using the free version for now, and as a home user I'm content with that. Have not used the support yet, so I can't really say much about that. Like the AI part.
What do you dislike about the product?
Nothing really—at least nothing I’ve come across so far.
What problems is the product solving and how is that benefiting you?
It gives me an easy overview of my setup and all my network connections.
Greg C.
Easy to Use, Great Support, and Excellent Integrations
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
easy of use and support is great. has excellent integrations
What do you dislike about the product?
nothing at the moment, works perfectly with my team and budget
What problems is the product solving and how is that benefiting you?
My team is visually able to provide flow charts and documenting the infrastructure flow
Ama W.
Great Platform for Software Architecture Diagrams
Reviewed on Jun 05, 2026
Review provided by G2
What do you like best about the product?
It's a really good platform to use for software architectural things. to graph and diagram things
What do you dislike about the product?
nothing much but the idea which is giving to the users in 1st isn't much. need to have bit better UI which is users can understand
What problems is the product solving and how is that benefiting you?
it's easy for group use and also for the digarams and charts
Kunal S.
A reliable tool for system design and technical documentation which made easier
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
I appreciate Lucid AI, which helps generate initial diagram structures and speeds up the planning process. The real-time collaboration tool makes it easy to share ideas, gather feedback, and work with others on complex projects. It combines easy-to-use flexibility and collaboration in a way that significantly improves my productivity. The platform helps me convert complex technical concepts into clear visual diagrams that are easier to understand and share with team members and stakeholders. The initial setup was very easy and straightforward, creating an account, accessing templates, and starting diagrams required minimal effort. My team was able to begin using the platform quickly without extensive training, thanks to its intuitive interface and well-organized features. I would rate Lucid Visual Collaboration Suite a 9 as it is easy to use, offers powerful diagramming and collaboration features, and helps streamline planning and documentation.
What do you dislike about the product?
One thing that could be improved is the pricing as some advanced features are only available in higher tiers. I also find that very large and complex diagrams can become difficult to organize and navigate. While the platform is powerful, new users may need some time to learn all of its features effectively.
What problems is the product solving and how is that benefiting you?
Lucid helps me convert complex technical concept into clear visual diagrams that are easier to understand and share it improves project planning documentation and communication by providing a structured way to design workflows, database relationships and system architecture
Lena S.
Efficient and Intuitive Design, Needs Cross-File Flexibility
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
I use Lucid Visual Collaboration Suite, specifically Lucidchart, because it helps me make flowcharts quickly and in a streamlined way. I find the UI and design simple, adhering to industry standards, which allowed me to pick up a lot of design elements quickly due to familiarity with other software. I love having all my elements, including shapes and colors, easily accessible on the left side, so I don't have to keep recreating those each time. Once I've used a shape and custom color, I can always use the same elements again, making it faster and helping me remember what I need to add next when I get stuck. The initial setup was pretty easy; we could upload our fonts, get everyone in the team onboard, and share files easily with the Knowledge Management team. Overall, it's great, simple, mostly intuitive, and does exactly what it needs to. I'd rate it a 10 on likelihood to recommend to others.
What do you dislike about the product?
I'd love for these elements and colors to be available across all files within the same folder or team space. I have to always start from scratch, which is a pain, so I copy-paste a bunch of visuals from a previous file. The post-its should be resizable. People gravitate towards them to use as 'notes' on processes, but then abandon them as the rigid shape puts them off. Also, swimlanes are a bit rigid and not intuitive. I'd love to have them more flexible and easy to adjust in a couple clicks.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps me make flowcharts quickly and in a streamlined way. The simple UI follows industry standards, so I learned it quickly. Easy access to elements and colors speeds up my workflow and helps me remember what I need next.