Lucid

What do you like best about the product?

So far it's been quite easy to translate ideas into visual representation to share with my team.

What do you dislike about the product?

I think it has some kind of learning curve but it's normal, right? It just takes time to learn the best way to do stuff. Nothing major.

What problems is the product solving and how is that benefiting you?

Sharing visual representations of the architecture and platform to my teammates. It's making it easier to share ideas and understand the evolution and iterations of what we need to achieve

We have been using Lucidchart  for creating flowcharts and process diagrams specifically. As I am involved in core development, including both front end and back end, we utilize it for designing any new feature that comes in and for designing any use case for a specific flow of a journey, such as end-to-end flows for apps and web. We also utilize these charts as part of our documented repository for future reference because I work for a product-based company, a large MNC, Adobe. We keep all these documents for future reference in case there are any updates or things we need to modify or revisit in our implementation.

Lucidchart  is highly scalable. We are a big organization, and this specific tool is utilized not just by the tech team but in other departments as well. Business analysts and project managers also utilize it, and being a large organization, it is scalable enough because we already use it across teams and regions.

The most important feature of Lucidchart is that it is cloud-based, providing real flexibility in terms of features including the drag and drop diagram builder, along with some prebuilt templates for flowcharts and ER diagrams, which are very useful. Another aspect is the real-time collaboration feature, allowing my team and cross-team collaboration with everyone having reference to the same flowchart for a specific feature or product we are developing. We can jointly collaborate and give our feedback, which makes it very useful for us.

It functions as a solution design tool in a Figma-style format where we can comment and share with the teams, allowing people to give their feedback and suggestions while the tech and business teams coordinate simultaneously.

In terms of the UI aspect of Lucidchart, I see that most of the features are available on the left pane, which has the basic diagrams and shapes. For advanced features, I would say it could be improved in sectionizing the specific tools more efficiently because using the advanced tools is sometimes difficult to find. A user might not be aware of all features it provides, so I would suggest that the advanced and popular features could be highlighted a bit more to improve the UI and UX perspective.

I have been using Lucidchart for more than two years now, and currently I am also using this in my project.

Lucidchart is very stable, especially in terms of the real-time collaboration it offers and versioning. It is maintainable and fairly simple, much like most tools, but being cloud-based makes it great as we do not have to keep it locally. It is amazing in that regard for long-term use.

Lucidchart is highly scalable. We are a big organization, and this specific tool is utilized not just by the tech team but in other departments as well. Business analysts and project managers also utilize it, and being a large organization, it is scalable enough because we already use it across teams and regions.

I have not personally connected with Lucidchart's technical support because there was no need. The documentation is good enough to get started with, and as I work with the tool, the documentation is really amazing. I can search for and find my specific requirements without needing to connect with their tech team.

Before using Lucidchart, we utilized Google Drive  and some features or tools from Atlassian, but that resulted in mixed documentation and tools. That is why I switched to Lucidchart, and it has been utilized for quite some time now.

I have not exactly participated in the initial setup of Lucidchart, as being in the tech team, we were mostly tasked to analyze the tool initially to provide feedback to the organization about its usefulness and whether teams could work better with it.

Before using Lucidchart, we utilized Google Drive  and some features or tools from Atlassian, but that resulted in mixed documentation and tools. That is why I switched to Lucidchart, and it has been utilized for quite some time now.

The first reason for switching to Lucidchart is that it is cloud-first, meaning everything is available on the cloud. It is fast in comparison to other tools I have used such as Miro, which is great for brainstorming but less structured for formal diagrams. Additionally, Lucidchart is great in terms of scalability and live collaboration on documents, offering access-control functions, which allows me to manage who can view, edit, or access specific charts or flows.

I am not specifically aware of Lucidchart's pricing and licensing as that is something handled by the sales team, so it does not directly come to us in the tech team. A dedicated sales team manages all the purchases and related dealings.

As a lead engineer, I see positive effects from Lucidchart in my company, particularly in drawing an initial roadmap for project development and outlining use cases. It helps in visualizing what and how we are going to sectionize development and manage the actual go-lives for features. It simplifies collaboration by allowing both technical and non-technical personnel to clearly connect and discuss how things are going to work.

Based on everything I have described, I would rate Lucidchart a nine out of ten.

Hybrid Cloud

Amazon Web Services  (AWS )

What do you like best about the product?

What I find most helpful about Lucid is that it lets me create many different types of diagrams, from BPMN to UML, as well as simple brainstorm sketches and drawings. It also includes a wide range of default symbols and templates in its library, which makes it easy to get started without having to build everything from scratch. The UX is very straightforward, it integrates with different tools, and performance-wise it feels fast. Over time, it has also shifted a bit toward a more Miro-like approach. I'm a student, and they offer a generous student plan for free, which is very helpful!

In my opinion, the AI features still lack sufficient practical applications and functionality. At the time, I wasn't able to get good results or complete diagrams from the prompts.

I haven't had to contact support yet, so I'm unable to review that.

What do you dislike about the product?

I haven’t used Lucid in a while, but a few months ago, when I was using it to create BPM diagrams, I ran into a small issue. I couldn’t move the label position above or below the symbols, or over to the left, which was pretty annoying. Because of that limitation, I had to manually add labels and group them with the symbols.

What problems is the product solving and how is that benefiting you?

It helped me with faster diagramming than in for example Visio.

What do you like best about the product?

I find it easy to use, and the results are great. All of the different methods and lines are laid out clearly. The online web app runs very well and saves as I go. I've never required any support and have so far only used the free version. I have never built any flowcharts that would require AI. I like that I can get my ideas out to show to other coworkers.

What do you dislike about the product?

I think it's user error but if I use a block for just style reasons, like I just like the diamond the system assumes I am using it for it's intended purpose and will prefill out like "error" for one of the lines.

What problems is the product solving and how is that benefiting you?

Being able to create charts that outline our current workflows and then create examples of how developing internal tools will streamline out processes has been great.

What do you like best about the product?

Intuitive way of work, made it easy to collaborate with other people. moreover, the AI feature to synthesise discussion quickly made it a high-productivity work tool for those who appreciate high-capacity, high-speed platform

What do you dislike about the product?

The pricing should be more personal-use friendly, since not everyone works at a large corporation that can sponsor the subscription fee.

What problems is the product solving and how is that benefiting you?

Lucid Visual Collaboration Suite solved my issue with a normal whiteboarding exercise.