Lucid

What do you like best about the product?

I like the flexibility and reasonable ease of use of Lucid Visual Collaboration Suite. The ability to zoom in and out on a huge canvas means I don't have to worry about the size of the process, and I can just expand the space easily. I also appreciate that it enables process flows to be captured more quickly compared to using PowerPoint and Visio. I like how there's a lot of prebuilt templates available, and I appreciate the effort to use AI tools, although I think those need further refinement. The flexibility of not being constricted by a certain process flow size allows me to be more creative with the spacing and layouts, which is helpful.

What do you dislike about the product?

I'm really struggling with connecting arrows sometimes. It's not easy to connect compound shapes and have them aligned correctly, and the arrows seem a little bit disjointed. I also don't like that when you're dragging an arrow and connecting it, the cursor actually covers the end of the arrow, so you can't see the exact endpoint that you're connecting to. There should be an easier way to manage the shapes in the left-hand toolbar. I'm not able to add shapes easily. I've added some saved shapes, but they don't add as instinctively and intuitively as I'd like. And when I create a new process, then they disappear. I want everything created to be visible to me, whichever flowchart I'm in, whenever I'm designing something new. Also, the initial setup wasn't that easy. I didn't understand the layout or the folder structure and am still trying to work out how all of that works.

What problems is the product solving and how is that benefiting you?

Lucid Visual Collaboration Suite helps me capture process flows more consistently and collaborate with colleagues. It replaces inconsistent tools like PowerPoint and Visio, speeding up process mapping. I appreciate the flexible canvas that allows for creativity without size constraints.

What do you like best about the product?

I really like the ability to share on screens and with other parties very easily with Lucid Visual Collaboration Suite. It makes collaboration straightforward for my team and clients. I find the AI tool somewhat helpful for generating quick process workflows with a decent prompt; it's not perfect but good enough to be useful. The setup was very easy for my team, which I appreciate. These features play an important role in keeping us on the same page and enhancing our workflow, showing our clients that we are sophisticated with our methods.

What do you dislike about the product?

I would argue a little bit more portability for offline modes but I haven't looked into it too much in integrations with other data providers.

What problems is the product solving and how is that benefiting you?

I use Lucid Visual Collaboration Suite to ensure my clients and team are aligned, improving our workflow and process understanding. It makes us more sophisticated with clients by showing our methodical approach.

What do you like best about the product?

I used the Lucid AI assistant to add up to an existing diagram and it really helped

What do you dislike about the product?

Even if it helped, sometime the AI couldn’t handle big complex prompts all at once

What problems is the product solving and how is that benefiting you?

Primarily used the LucidChart to manage and create diagrams

What do you like best about the product?

I can see my companies organization chart easy. It is easy to move around the chart

What do you dislike about the product?

The stupid AI features. I don’t want to use AI, stop shoving it down my throat. It’s hard to see the actual features because of the massive popup that is not easy to close

What problems is the product solving and how is that benefiting you?

I can’t even see this whole question because of how sucky the user interface is. Like come on. I’m on my iPad, by the way. It’s only showing me like half of the screen. Your website sucks

What do you like best about the product?

It helps to be able to collaborate on the seating chart with 3 people, 1 person being remote and not in office. So the visual parts are key.

What do you dislike about the product?

It's not completely intuitive. It is still difficult to figure out how to move and add items.

What problems is the product solving and how is that benefiting you?

It is helping us visually collaborate across different people in different timezones and locations.

What do you like best about the product?

AI function can help form the process automatically, which saves me time when choosing shapes and checking details. After I adjust the flowchart, the automatic step notes are generated as well, which also saves time.

What do you dislike about the product?

The AI function is not clever enough to understand my needs. Still need to manually change the details that I would need to.

What problems is the product solving and how is that benefiting you?

It helped me refine the process and present it in the meeting. The message was clear and impactful.

What do you like best about the product?

I didn’t use the collaboration suite, I used the diagram creator.

What do you dislike about the product?

Again, I didn’t use the collaboration suite.

What problems is the product solving and how is that benefiting you?

I used it to make a diagram to explain a network VoIP call flow.

What do you like best about the product?

I use Lucid Visual Collaboration Suite to organize ideas, map business processes, create organizational charts, and collaborate with my team on project planning. Its intuitive interface and real-time collaboration features make it easy to use, allowing me to create professional diagrams and work with teammates simultaneously. I appreciate how it keeps projects organized in one place and integrates seamlessly with other tools like Google Workspace, Microsoft Teams, and Slack. This integration makes sharing diagrams more efficient. The ease of use compared to Microsoft Visio was a big incentive for switching, as it offers easier collaboration and a user-friendly interface. The initial setup was straightforward, and we were able to start creating and sharing diagrams quickly with minimal configuration. The best thing is that its very affordable for our budget and you can integrate AI for the daily use.

What do you dislike about the product?

I find some advanced features have a learning curve, and I feel that larger diagrams can sometimes be a bit slow. Performance can be improved by making large diagrams load faster and respond more smoothly when editing or collaborating.

What problems is the product solving and how is that benefiting you?

I use Lucid to organize ideas, map business processes, create organizational charts, and collaborate with my team efficiently. It improves communication, keeps everyone aligned, simplifies complex processes, saves time, and reduces misunderstandings.

What do you like best about the product?

I like how easy it is to see systems as a whole for the entire team, but then also zoom into more fine details to understand the systems that build them. I think learning the system was very intuitive though so i think that the onboarding process is quite good.

What do you dislike about the product?

I'm no in charge of paying for it, but from what i look at it seems expensive. I've also noticed that when loading up for the first time it can be kind of slow.

What problems is the product solving and how is that benefiting you?

It allows the team to visualize problems, and during meetings allows us to focus on specific parts so everyone is on the same page.

What do you like best about the product?

Extremely easy to use. It feels like a desktop application running in the browser. There are tons of templates and keyboard shortcuts, which makes it very practical and efficient to work with. I’ve never had any performance issues, and all drawings and updates happen in real time. The on-screen shortcut hints are also genuinely helpful.

I like the data import features for visualization.

What do you dislike about the product?

I haven’t found any downsides yet. I’m able to print, share, and publish without issues. I’m not involved with pricing, so I can’t really speak to that part. Aside from that, it’s been great so far.

What problems is the product solving and how is that benefiting you?

Creating business process visuals for customers. I use it to create visual timelines reducing the visual disruption of a detailed Gannt chart. I use it for planning out projects. I also use it for demonstrating possible new functionality for product managers. I have not used many integrations yet.