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    Lucid

    Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Founded in 2010, Lucid supports more than 100 million users in over 180 countries. Customers range from small businesses to 99% of the Fortune 500, spanning industries such as technology, healthcare, finance, manufacturing, government, and education.

    Ratings and reviews

    4.5
    8653 ratings
    6 AWS reviews
    |
    8647 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (8653)
    Greg C.

    Easy to Use, Great Support, and Excellent Integrations

    Reviewed on Jun 05, 2026
    Review provided by G2
    What do you like best about the product?
    easy of use and support is great. has excellent integrations
    What do you dislike about the product?
    nothing at the moment, works perfectly with my team and budget
    What problems is the product solving and how is that benefiting you?
    My team is visually able to provide flow charts and documenting the infrastructure flow
    Ama W.

    Great Platform for Software Architecture Diagrams

    Reviewed on Jun 05, 2026
    Review provided by G2
    What do you like best about the product?
    It's a really good platform to use for software architectural things. to graph and diagram things
    What do you dislike about the product?
    nothing much but the idea which is giving to the users in 1st isn't much. need to have bit better UI which is users can understand
    What problems is the product solving and how is that benefiting you?
    it's easy for group use and also for the digarams and charts
    Lena S.

    Efficient and Intuitive Design, Needs Cross-File Flexibility

    Reviewed on Jun 04, 2026
    Review provided by G2
    What do you like best about the product?
    I use Lucid Visual Collaboration Suite, specifically Lucidchart, because it helps me make flowcharts quickly and in a streamlined way. I find the UI and design simple, adhering to industry standards, which allowed me to pick up a lot of design elements quickly due to familiarity with other software. I love having all my elements, including shapes and colors, easily accessible on the left side, so I don't have to keep recreating those each time. Once I've used a shape and custom color, I can always use the same elements again, making it faster and helping me remember what I need to add next when I get stuck. The initial setup was pretty easy; we could upload our fonts, get everyone in the team onboard, and share files easily with the Knowledge Management team. Overall, it's great, simple, mostly intuitive, and does exactly what it needs to. I'd rate it a 10 on likelihood to recommend to others.
    What do you dislike about the product?
    I'd love for these elements and colors to be available across all files within the same folder or team space. I have to always start from scratch, which is a pain, so I copy-paste a bunch of visuals from a previous file. The post-its should be resizable. People gravitate towards them to use as 'notes' on processes, but then abandon them as the rigid shape puts them off. Also, swimlanes are a bit rigid and not intuitive. I'd love to have them more flexible and easy to adjust in a couple clicks.
    What problems is the product solving and how is that benefiting you?
    Lucid Visual Collaboration Suite helps me make flowcharts quickly and in a streamlined way. The simple UI follows industry standards, so I learned it quickly. Easy access to elements and colors speeds up my workflow and helps me remember what I need next.
    Higher Education

    Intuitive Tools That Fit Seamlessly Into My Workflow

    Reviewed on Jun 03, 2026
    Review provided by G2
    What do you like best about the product?
    I have found that all of the included tools are quite intuitive and have been easy to incorporate into my workflow.
    What do you dislike about the product?
    It can become quickly disorganized if you are not being careful.
    What problems is the product solving and how is that benefiting you?
    This Suite has allowed to streamline my ability to collaborate with others and more effectively communicate the ideas I’m trying to develop.
    Manufacturing

    Wide Range of Templates Makes Process Flows Easy

    Reviewed on Jun 03, 2026
    Review provided by G2
    What do you like best about the product?
    I like that there are templates for a large variety of process flows, so it’s easy to pick a template and adjust.
    What do you dislike about the product?
    I wish there was a way to set what kind of arrow I want as a default!! It seemed everytime I went to insert an arrow it was the wrong type. I could also not figure out how to make an arrow with the “label” on the middle from scratch so I had to keep copying and pasting one from the template.
    What problems is the product solving and how is that benefiting you?
    I used lucid to make a flow chart for work for a project.
    Computer Software

    Build and Design Almost Anything with Ease

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    The wide-open nature of being able to build & design almost anything
    What do you dislike about the product?
    The tier-based limitations on how many shapes you can utilize
    What problems is the product solving and how is that benefiting you?
    We're designing process flows and documenting user stories as well as using it for mind-mapping when brainstorming and during sprint retrospectives.
    Chase M.

    Easy Team Collaboration with Very Little to Dislike

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    It is easy to collaborate with my whole team
    What do you dislike about the product?
    I dislike very little about the software
    What problems is the product solving and how is that benefiting you?
    Lucid visual lets me make block diagrams
    Gabriel G.

    Intuitive UI, Fast Loading, and Easy Collaboration

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    The UI is very intuitive, it allows me to colaborate with my other coworkers and share my project easily. It does not take as much time to load as other sites i've tried, and allows me to connect many more apps. I haven't used the premium version, but from what i've heard from others, it's very much worth the cost for the features it offers.
    What do you dislike about the product?
    The only thing I could say I dislike is the limitations on the free plan, maybe if i was able to test them out without my credit card, i'd get to know them, and see the benefits of upgrading.
    What problems is the product solving and how is that benefiting you?
    We generally only use lucidchart for UML use cases and class diagrams, and we were struggling to make them in other softwares, either due to them having limited options, or being too complicated. After using lucidchart, we were able to do our diagrams much quicker, and the sharing was less of a hassle.
    Sadri I.

    AI-Powered Drawing Made Easy

    Reviewed on Jun 01, 2026
    Review provided by G2
    What do you like best about the product?
    I use Lucid Visual Collaboration Suite for generating images for papers, and it makes the flowchart drawing easy. I like that the AI help is good; it makes the drawing easier than before. The initial setup was very easy.
    What do you dislike about the product?
    The AI understanding about the instructions can be made better
    What problems is the product solving and how is that benefiting you?
    I use Lucid Visual Collaboration Suite to make the flowchart drawing easy, with helpful AI that simplifies the process.
    Anonymous

    Effortless Flowcharts with Lucid

    Reviewed on Jun 01, 2026
    Review provided by G2
    What do you like best about the product?
    I like that the Lucid Visual Collaboration Suite is easy to use and not complicated. I didn't struggle with understanding how the functionalities work. It helps me to organize my work and presents my information in a clear and easy way, which makes it simple for my audience to comprehend the data and information clearly.
    What do you dislike about the product?
    nothing
    What problems is the product solving and how is that benefiting you?
    Lucid Visual Collaboration Suite helps organize my work and present information clearly and easily, aiding in audience comprehension.