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Lucid
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
Founded in 2010, Lucid supports more than 100 million users in over 180 countries. Customers range from small businesses to 99% of the Fortune 500, spanning industries such as technology, healthcare, finance, manufacturing, government, and education.
Reviews (8818)
Shuvankar B.
Intuitive Collaboration Tool That Enhances Teamwork
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
I like using Lucid Visual Collaboration Suite to create process flows, system architecture diagrams, and for collaborating on projects like planning and testing activities. It helps me visualize test scenarios and document processes while collaborating with developers and stakeholders in real-time. The platform makes it easy to share ideas, map requirements, and align everyone throughout the project. The real-time collaboration features allow multiple team members to contribute during meetings, which really improves communication and productivity. It also helps in visualizing complex processes, improving team collaboration, and documenting workflows efficiently. The real-time provision features make it easier to gather feedback and keep everyone aligned on project settings. Additionally, I found the setup to be very easy, with a user-friendly interface and minimal learning curve, allowing me to access templates and start creating diagrams almost immediately.
What do you dislike about the product?
Although I really like using Lucid Visual Collaboration Suite, there are a few advantages, features, and customization options that could be enhanced.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to create process maps and test flow diagrams, which help visualize complex processes, improve collaboration, reduce misunderstandings, and keep documentation organized. It aids in communicating complex business systems and enables real-time collaboration, making decision-making quicker.
Hospital & Health Care
Easy Collaboration, But Needs More Reusable Block Features
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
It’s easy to use, and it makes collaborating with colleagues straightforward.
What do you dislike about the product?
I think it could add more features, like the ability to turn a description into reusable components within blocks.
What problems is the product solving and how is that benefiting you?
It helps us keep track of the architecture and the bigger picture we’re building on.
Law Practice
Great for Workstream Visualization, Though It Takes a Bit to Learn
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
Lucid is great for organizational and workstream visualization. The UX and UI feel professional, and the design is easy to understand and interpret for individual users.
What do you dislike about the product?
One downside is that this application has a small learning curve before you can use it comfortably.
What problems is the product solving and how is that benefiting you?
For most of my day-to-day tasks, it just isn’t really applicable.
Telecommunications
Simplifying Complex Ideas and Aligning Stakeholders
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
I like Lucid because it makes complex business, data, process, and technology concepts much easier to visualize, which helps everyone get aligned around the same picture.
What do you dislike about the product?
The main thing I’d say is that it can start to feel a bit overwhelming once the diagrams or projects become large and complex. A few features also take some time to learn.
What problems is the product solving and how is that benefiting you?
It helps me simplify complex business, data, and process information so I can communicate more clearly, collaborate smoothly with different stakeholders, and get everyone aligned faster.
Jitesh D.
Effortless Visualization, Unmatched Customization
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
I love that the Lucid Visual Collaboration Suite is super easy to use and supports a ton of different navigations and flowcharts. It has a lot of figures to work with, and I appreciate the ability to customize the color theme. The feature that allows us to connect arrows with just a few clicks, offering choices for the next tool, is really smart and helps us create diagrams quickly. I also find the customization options beneficial as it lets us choose between various figures while building flowcharts or diagrams. The collaboration features make it easy to work with my team, and the setup process was quick and easy, taking just a few minutes.
What do you dislike about the product?
Nothing as much, it's one of the easiest tools that we use at our Org
What problems is the product solving and how is that benefiting you?
We use Lucid Visual Collaboration Suite to visualize client processes, confirm understanding, capture requirements better, and ease team collaboration.
Franklin H.
Creating Professional Diagrams that Provide Clarity at Every Process Stage
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
The platform’s drag and drop functionality makes it so simple to create polished and professional diagrams that I feel confident sending to a client for review. Creating block diagrams helps show the integration of platforms from ground to cloud and cloud to ground.
What do you dislike about the product?
It’s a great platform for creating diagrams although accessing some of the useful icons and shapes requires a subscription.
What problems is the product solving and how is that benefiting you?
I hold collaborative workshops with clients and Lucid Visual Collaboration Suite helps to easily document the discussion using mindmaps and it allows me to also create data flow diagrams and share them with my team to ensure a collaborative effort from the beginning when building integration flows.
Kathryn W.
Easy Process Flows and ER Diagrams Creation with Seamless Document Sharing Across Teams
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
It’s easy to build process flows, workflows, and entity-relationship diagrams with Lucidchart and I like that it allows us to backup diagrams to Drive, and even insert documents into a Google Doc.
What do you dislike about the product?
Lucidchart has worked well without any issues for creating diagrams and presenting relationships between process steps.
What problems is the product solving and how is that benefiting you?
Lucidchart makes it quick to organize ideas and turn them into clear visuals which ensured that collaboration and QA workflows sped up, document sharing became simpler, and client-facing communications are more efficient.
Information Technology and Services
Easy Diagram Creation with Helpful AI and Smooth Performance
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
It’s really easy to create diagrams with it. I usually use it to make simple architecture diagrams on the go when I want to explain the flow to my teammates. The AI features are also very helpful. It doesn't hang with usage and provides a smooth usage experience.
What do you dislike about the product?
Nothing of any sorts of dislike for now.
What problems is the product solving and how is that benefiting you?
It’s helping me create flowcharts, so I don’t have to verbally explain every detail to others. Instead, I can draw them and share a clear visualisation.
Anonymous
Limited Export Options and Missing Key Features Mar Potential
Reviewed on Aug 18, 2026
Review provided by G2
What do you like best about the product?
I like using Lucid Visual Collaboration Suite for drawing chemical process P&I diagrams because it's easy to use and works conveniently in a web browser. The P&I template is also something I appreciate.
What do you dislike about the product?
First, I need to export my drawings into a DEXPI XML format. Second, there should be automated tagging of the lines and the equipment in the P&I drawing. Third, I need more native line style formats, such as pneumatic, oleodynamic, powerlines, data lines, signaling, etc. If these functionalities aren't added soon, we'll consider switching back to our previous software.
What problems is the product solving and how is that benefiting you?
I can collaborate on the same file with my colleagues, and it's easy to use.
Anonymous
Empowers Creativity with Limitless Potential
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
I like the freedom to make what I need. As a department head, having the options in Lucid Visual Collaboration Suite makes it less of a headache to throw things together for a presentation. I appreciate the templates and editability, which provide limitless potential. If I need to present something to the team, I find a template that I can then edit to fit what I need. The initial setup was extremely easy.
What do you dislike about the product?
I wish there was an AI agent that I could tell what type of chart I need, and it would create it for me and ask for data, improving my idea.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps with data consolidation and allows me the freedom to create what I need. The templates and editability give me flexibility, and it's easy to adapt presentations to fit my needs.