PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great for on call scheduling
What do you like best about the product?
Schedules are represented well in the GUI. There are multiple features under schedules but one the well thought is the ability to override schedules.
What do you dislike about the product?
The robotic voice on the pager call that reads the message which can be difficult to understand sometimes. I think it can be done better.
What problems is the product solving and how is that benefiting you?
Using PD for on call pagering of our production system issues.
Convenient easy and reasonably priced
What do you like best about the product?
Pager Duty is easy to setup and use, and most importantly - easy for our employees to understand. The training process is about 5 minutes, which is great
What do you dislike about the product?
I wish they also offered a "live answering system", instead of only the option to leave a voicemail. I also very much dislike being billed yearly instead of monthly
What problems is the product solving and how is that benefiting you?
We use pager duty to handle after hours maintenance issues. The way it is setup, mainly the feature which allows us to roll over to other employees, eliminates the possibility of an emergency being ignored because the first person on call is busy doing something else.
Recommendations to others considering the product:
Just make sure that you don't purchase too many users, as you're paying for the entire year. Can get pricey if you don't pay attention.
BSE Pagerduty Review
What do you like best about the product?
I love the ease of setup and use, as well as all the integration methods available to integrate with existing apps to add monitoring where needed!
What do you dislike about the product?
Some features are locked behind higher tiers of the service but that is somewhat expected. For small businesses, there are some limitations that are more just inconveniences such as the ability to remove users from multiple on call schedules without having to manually edit each one.
What problems is the product solving and how is that benefiting you?
Adding an extra layer of protection by sending SMS and phone alerts for those systems that are the most critical.
Recommendations to others considering the product:
if you are looking for that extra element to add to your alerting stack, Pagerduty is a great place to start. The integrations available make it easy to apply to many existing monitoring applications. Other methods such as webhooks make it easy to add to chatting software or add to other software. The escalation policies are great if you are looking for a way to keep prodding administrators that don't respond to certain forms of communication or if you need to have critical alerts come out directly with a phone call to let someone know an issue needs immediate attention!
Quick and Actionable Info
What do you like best about the product?
Via simple tooling and integrations in PagerDuty our team can find the exact information and alerts we need to ensure uptime.
What do you dislike about the product?
Oncall schedules and the confusion around promoting someone to on call during a current rotation.
What problems is the product solving and how is that benefiting you?
Empowering operations staff to respond quickly to outages and system events.
Recommendations to others considering the product:
I would recommend PagerDuty for folks looking to quickly zero in past the fluff of traditional alert management tool to see the real problems and have the ability to respond more quickly to outages / services impairments.
Pager...always on Duty!
What do you like best about the product?
PagerDuty just works. We needed a supplement to our phone system to route after hours calls to different groups with different schedules along with a technician rotation within each call group. We were able to easily accomplish this with PagerDuty. I also like that you have multiple methods of notification; phone, text, push, email. We've been using the service for the last 7 years and it has been rock solid. Highly recommend.
What do you dislike about the product?
We don't use a lot of the features the service offers but for what we do use, we don't see any downsides.
What problems is the product solving and how is that benefiting you?
It has allowed us to easily control our after hours technician rotation.
so far pagerduty works fine for us. one grip i have is the nagios calling pager duty via pd-nagios
What do you like best about the product?
-fairly flexible with call rotation and scheduling
-escalation is great (in fact that's why we got it in the first place)
-API call is a plus though we are not taking much advantage at the moment
-escalation is great (in fact that's why we got it in the first place)
-API call is a plus though we are not taking much advantage at the moment
What do you dislike about the product?
-the price, at about 30 dollars per user its harder to convince to have more users on pager duty
-would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app.
-would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app.
What problems is the product solving and how is that benefiting you?
we mainly use it for system alerts, monitoring our IT infrastructure. The escalation policy is nice and made sure we are not one deep in coverage.
Recommendations to others considering the product:
ask yourself how important is getting these alerts. if it's critical Pagerduty is a strong option for alerting.
Excellent service
What do you like best about the product?
Reliability and functionality across devices
What do you dislike about the product?
It can be a bit of an effort to get some of the integrations working as expected.
What problems is the product solving and how is that benefiting you?
Team notification and outage response have improved significantly and are much more efficient than a past system of email alerts.
Recommendations to others considering the product:
It is fairly easy to get a trial setup enough to prove its value. Take the time to explore all of the features.
PagerDuty life saver for IT team
What do you like best about the product?
Accurate alerting
Timely alert and escalation
Timely alert and escalation
What do you dislike about the product?
Nothing specific except for it wake us up at 2 am
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our IT team in case of any outages or user is trying to reach us urgently.
Works all the time everytime
Works all the time everytime
All the detail you need, nothing you don't,
What do you like best about the product?
The product is super easy to set up for an entire team. Scheduling is streamlined and easy to understand. There are no surprises. On the backend, it just works and lets me know when there are issues.
What do you dislike about the product?
The amount of detail regarding each incident could be extended.
What problems is the product solving and how is that benefiting you?
We use it to inform us of degraded performance and unexpected issues with memory, CPU or disk.
Easy setup and reliable
What do you like best about the product?
Service is reliable and product you rely on to notify you
What do you dislike about the product?
Nothing bad or areas I dislike. Yet to find any function I would change
What problems is the product solving and how is that benefiting you?
Pagerduty is being used to provide a full global operation service desk where escalation path have been created to alert based on criticality
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