Sold by: PagerDutyÂ
Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption -and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer We can create a custom offer tailored to your needs. Please contact us at aws-sales@pagerduty.comÂ
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Professional | On-call and incident response for growing teams | $252.00 |
Business | Streamlined incident response for the enterprise | $492.00 |
CustomerServProfessional | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $252.00 |
CustomerService Business | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $492.00 |
Runbook Automation | Automate manual procedures in runbooks | $1,500.00 |
Automation Actions | Add-on: Automate steps to diagnose & remediate incidents | $240.00 |
Live Call Routing | Add-on: For on-call schedules & escalations (by line) | $1,890.00 |
Runbook Auto Job Runner | Add-on: For Runbook Automation | $750.00 |
Stakeholder Users | Bundle of 50 Stakeholder users | $1,800.00 |
PagerDuty Status Pages | 1000 User Pack | $1,068.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.06 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Event Detection and Diagnosis
Advanced machine learning-powered system that automatically detects and diagnoses disruptive events across digital operations
Incident Response Automation
Comprehensive incident management framework that orchestrates end-to-end response with intelligent team mobilization and escalation
Integration Ecosystem
Extensive integration support with over 700 integrations, including native AWS service connections like CloudWatch, GuardDuty, and EventBridge
Runbook Automation
Managed cloud service enabling DevOps teams to create, delegate, and automate operational tasks and workflows across IT and development processes
AIOps Noise Reduction
Machine learning-driven alert management system capable of reducing operational noise by up to 98% through adaptive learning and context-aware filtering
Observability Platform
Unified monitoring solution for cloud-native and custom web applications across multiple technology domains
Machine Learning Integration
AIOps-enhanced platform with machine learning capabilities to simplify management of distributed environments and reduce alert noise
Infrastructure Monitoring
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences with service relationship views and dependency mapping
Open Source Compatibility
Support for open-source frameworks, container technologies, and extensive third-party integration capabilities
Automated Instrumentation
Automated dependency mapping and instrumentation with quick installation and deployment process
Service Orchestration
Simplifies application and data workflow orchestration with comprehensive build, definition, scheduling, management, and monitoring capabilities
Asset Discovery
Market-leading IT asset discovery and dependency mapping solution with dynamic updates and visual representation of business services
Observability and AIOps
Fully integrated cloud-native solution for hybrid-cloud environments using third-party data integration and root cause analysis
Continuous Resource Optimization
Uses predictive analytics to manage and optimize IT resources across Pods, Kubernetes, microservices, containers, and multi-cloud services
IoT Data Management
Collects, aggregates, and analyzes operational technology data at the edge, combining IT and OT data for comprehensive system monitoring
Standard contract
No
No
No
Customer reviews
1
1 ratings
1 AWS reviews
|
905 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Rijesh T.
A Must-Have Tool for On-Call and Incident Management
Reviewed on Jul 02, 2025
Review provided by G2
What do you like best about the product?
It’s incredibly reliable when it comes to sending real-time alerts for critical issues.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
What do you dislike about the product?
Nothing to mention at all, its an essential software every enterprise should have
What problems is the product solving and how is that benefiting you?
PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Information Technology and Services
Incident management made easy
Reviewed on Jun 13, 2025
Review provided by G2
What do you like best about the product?
Pagerduty helps to quickly get notified about incidents and automatically escalates to suitable person as needed. It also keeps track of all actions taken for incident created.
What do you dislike about the product?
Mobile app frequently log off so it needs to be login again to get notified on mobile
What problems is the product solving and how is that benefiting you?
We have a lot of teams involved in debugging issue so in Pagerduty we have defined hierarchy of each type if incident for services where it will escalate incident accordingly.
It saves time and helps solve the incident quickly.
It saves time and helps solve the incident quickly.
Suyog H.
PagerDuty Review
Reviewed on Jun 13, 2025
Review provided by G2
What do you like best about the product?
Great Product. Well equipped incident management tool.
What do you dislike about the product?
Not so far. Only need to integrate every team member manually. But still that a one time activity.
What problems is the product solving and how is that benefiting you?
Prefect Incident management tool. Get the accurate incident capture and provide alerts to the exact team members who is responsible for that incident.
Information Technology and Services
Best incident management application in the industry
Reviewed on Jun 13, 2025
Review provided by G2
What do you like best about the product?
Best incident management application in the industry with all the required integration and multiple ways for notifications.
it is very easy to create and track the production incidents.
it is very easy to create and track the production incidents.
What do you dislike about the product?
Slack integration is complex, it does not allow multiple services to be integrated at once.
Also, no direct way to integrate with google chat.
Also, no direct way to integrate with google chat.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms.
Amarsinh P.
Easy incident managment
Reviewed on Jun 04, 2025
Review provided by G2
What do you like best about the product?
Easy service addition and configuration via UI
What do you dislike about the product?
PD API is not working as expected and no documentation available as required
What problems is the product solving and how is that benefiting you?
We can easily escalate any incident as per levels