SolarWinds Observability SaaS

What do you like best about the product?

What I like most about the SolarWinds database is how clearly it shows what is happening inside the database without making things confusing. Even if you are not a database expert, you can still understand where the problem is coming from. The dashboard feels clean and practical, not overloaded with unnecessary information. It saves a lot of time because you don't have to dig through logs or run multiple queries just to understand performance issues. Slow queries, high CPU usage, or memory problems are highlighted in a very straightforward way. This makes daily monitoring less stressful. Another good thing is how it works well with different databases. Whether it is SQL Server, MySQL, or another database, everything can be monitored from one place. This is very helpful when you manage multiple systems.

What do you dislike about the product?

One thing I don't like much is that the setup can feel heavy at the beginning. It takes some time to configure everything properly, especially if the environment is large. For new users the first few days can feel overwhelming. The pricing can also be a concern. For small teams or companies, it may feel expensive compared to simpler tools. Not everyone needs all the advanced features, but they still come as part of the package. Sometimes the alerts can feel too frequent if they are not tuned well. Without proper configuration, you might review notifications that are always urgent, which can become distracting.

What problems is the product solving and how is that benefiting you?

SolarWinds Database mainly solves the problem of not knowing what is wrong when a database slows down or behaves unexpectedly. In many systems, when performance drops, teams waste hours guessing the cause. This tool removes that guesswork. It clearly shows which queries are slow, which resources are being overused, and where bottlenecks are forming. Because of this, troubleshooting becomes faster and more accurate. You don't fix things blindly anymore. This directly benefits day-to-day work because issues are resolved before they affect users, applications stay stable, and downtime is reduced. that improves trust from both customers and internal teams. It also helps with long-term planning. By looking at historical data, you can understand growth trends and prepare for future loads. This avoids sudden crashes or last-minute fixes. It helps reduce stress during incidents because you don't have to panic or guess where the issue is coming from. The data is already there, clearly shown, so decisions feel clearer and more confident. It improves teamwork because developers, DBAs, and operations teams can all look at the same information. This avoids blame games and long discussions about whose system caused the problem. it save a lot of manual effort. Without this tool, people often run scripts, export logs, or check multiple tools. SolarWinds database brings everything into one place, which speeds up daily work. It helps avoid repeated problems. By understanding the real cause of past issues, you can fix them properly instead of applying temporary solutions that break again later. it improve overall application performance. When the datbase run smoothely, the apps depending on it also feel faster and more reliable for end users. It supports better decision-making for upgrades. You can clearly see when hardware, memory, or database tuning is actually needed, instead of upgrading blindly and wasting money. it build confidence with management and the client. When asked about performance or outages. You can show clear data and explanation,s which makes you look prepared and professional.

What do you like best about the product?

I like the unified visibility across infrastructure, applications, and networks from a single dashboard, which simplifies monitoring and speeds up troubleshooting.

What do you dislike about the product?

The learning curve can be a bit steep initially, especially when configuring advanced features and fine-tuning alerts

What problems is the product solving and how is that benefiting you?

SolarWinds Observability solves the challenge of fragmented monitoring by providing unified visibility across infrastructure, applications, and networks, which helps us detect issues early and reduce troubleshooting time

What do you like best about the product?

This platform offers comprehensive observability across public cloud, on-premises, network, and hybrid environments. It makes it easy to monitor metrics like CPU, memory, and network latency, and the dashboards are simple to customize. Integration with automation and ticketing tools is supported. The addition of AIOps features such as correlation and forecasting provides extra value.

What do you dislike about the product?

The initial deployment and configuration can be challenging, as it demands a high level of technical expertise. At present, it only supports ServiceNow ITSM out of the box, so integrating with other ITSM platforms requires custom work. Additionally, the pricing might be a concern for customers with smaller budgets.

What problems is the product solving and how is that benefiting you?

SolarWinds offers a unified interface for monitoring both cloud infrastructure services and network devices such as Meraki. This helps minimize downtime and improve mean time to resolution. The platform's automated alerts and API integrations further enhance the efficiency of incident response.

My main use case when I tried SolarWinds Hybrid Cloud Observability  was to find a solution, and we tried with Grafana  and with another observability solution, and at the end of the day, Grafana  was the best.

I was looking to solve traceability for the infrastructure for a telco with SolarWinds Hybrid Cloud Observability , but it needs a partner, and the partner was very expensive, so this is a pilot. Grafana has all the information for their own, and we can do it for us.

In my opinion, the best feature SolarWinds Hybrid Cloud Observability  offers is traceability.

When I mention traceability, it stood out during the pilot because it was great since they give you some information about where the issue or the error was generated or created, so that was amazing. This is a very good tool, and we saw that in the demo, but not in the pilot because in the pilot, we could not do it on our own because it was really tricky to do that.

SolarWinds Hybrid Cloud Observability  has positively impacted my organization by helping to understand that Grafana was the best, as the decision to go for Grafana was made quickly because we needed to go faster and we needed to go with our internal team.

The specific outcomes from that decision are time saved and autonomy, as it was to be autonomous, and we did not need an external party to create our solution.

SolarWinds Hybrid Cloud Observability can be improved by creating more content. They should create a kind of figure or person that can help and guide you, but not strictly with partners.

I think that with SolarWinds Hybrid Cloud Observability, they need to have more knowledge, webinars, or tutorials so that it would be possible for internal teams to work by themselves.

I don't have more to add about the needed improvements because the onboarding is the same thing; I needed a partner, and the partner does not move forward without being paid for a full year.

I have been using SolarWinds Hybrid Cloud Observability for a short time as I tried once, but I did not prefer it, so we moved back and we do not use it again.

SolarWinds Hybrid Cloud Observability is stable in my experience if we can deploy the solution in a stable infrastructure.

In my opinion, SolarWinds Hybrid Cloud Observability's scalability is a ten, as I can give you that score based on the demo, in the commercial demo.

I never knew about the customer support for SolarWinds Hybrid Cloud Observability because the pilot never grew up; it never moved forward.

I previously used Grafana before trying SolarWinds Hybrid Cloud Observability.

I have not seen a return on investment from my experience with SolarWinds Hybrid Cloud Observability, as the pilot was not successful. I think that we quickly moved to Grafana and we did not waste three months of work on something that we never would be able to buy.

My experience with pricing, setup cost, and licensing is that it is a lot because I have more than twenty years of experience. Before, everything was licensed. Now with SaaS, it is easy, but some companies say that they are SaaS, but their business model is a license, so it is difficult to do business with them.

Before choosing SolarWinds Hybrid Cloud Observability, I evaluated other options including Grafana, Zabbix , and Snowflake .

My advice for others looking into using SolarWinds Hybrid Cloud Observability is that if they are able or willing to buy a SaaS model but with a license model, they should go ahead with this platform. But if not, if they are looking for a SaaS platform, SolarWinds Hybrid Cloud Observability is not the option. My review rating for this product is a six.

Private Cloud

Amazon Web Services  (AWS )