Sold by: SolarWinds
Deployed on AWS
Unified observability, purpose-built for DevOps teams to gain comprehensive visibility for cloud-native, custom web applications.
4.3
Overview
SolarWinds Observability SaaS is purpose-built for DevOps and IT teams and provides unified and comprehensive visibility for cloud-native, custom web applications and from across the environment including applications, infrastructure, logs, databases, networks, and digital experiences.
Service relationship views, dependency maps, and multi-level drill-downs are built to ensure optimal service levels and user satisfaction with key business services.
Key Features
- Unified application and infrastructure data delivers comprehensive visibility
- Support for open-source frameworks, container technologies, and third-party integrations
- AIOps enhanced with machine learning to help simplify the management of distributed environments and reduce alert fatigue
- Automated instrumentation and dependency mapping
- Quick to install and easy to use for superior time to value
- Integrates easily with SolarWinds Hybrid Cloud Observability
For custom pricing options, including different Logs retention periods or a private contract, please contact Sales@SolarWinds.com for a private offer.
See Additional Support below to sign up for a free trial or a custom demonstration.
Highlights
- Eliminate tool sprawl and gain comprehensive, single-pane-of-glass visibility with actionable intelligence across applications, infrastructure, websites, databases, networks, and user experiences
- Accelerate issue resolution with built-in intelligence and actionable insights driven by data from across the environment
- Reduce alert fatigue with AIOps, machine learning (ML), and a customized metrics-powered solution designed to automatically prioritize and surface real problems
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Application | Application Observability - Per Application Instance | $34.00 |
Network & Infrastructure | Network Device 1:1, Host 1:1, Non-host Cloud Svcs 3:1, Container 10:1 | $15.00 |
DEM Synthetics | Digital Experience Observability - Packs of 10 Uptime Checks | $13.00 |
DEM RUM | Digital Experience Observability - Packs of 100,000 page views | $13.00 |
Logs | Log Observability - Per GB and Searchable Retention at 15 days | $11.00 |
Database Observability | Database Observability - Per database instance, physical or virtual | $88.00 |
Dimensions summary
You buy this platform through separate usage units, each covering one monitoring area. You can combine them based on what you need to observe. Application charges per application instance. Network & Infrastructure uses ratio-based counting: network devices and hosts count 1:1, non-host cloud services 3:1, and containers 10:1. DEM Synthetics bills in packs of 10 uptime checks. DEM RUM bills in packs of 100,000 page views. Logs charge per GB with 15-day searchable retention. Database Observability charges per physical or virtual database instance. Each dimension scales independently as your monitored resources grow.
Top-of-mind questions for buyers
You draw from one pool of units, but each resource type consumes at a different rate. Each network device or host uses one unit. Every three non-host cloud services use one unit. Every ten containers use one unit. Containers stretch your units furthest, while devices and hosts consume them fastest.
Application bills per application instance you monitor. DEM RUM bills per pack of 100,000 page views, so cost tracks web traffic volume. Logs bill per GB ingested, with searchable retention set at 15 days. Each area meters a different resource, so cost follows what you actually observe.
No. Each dimension bills separately, so you buy only the areas you need. You can combine application, network, DEM Synthetics, DEM RUM, logs, and database observability in any mix. Each scales on its own metric, and adding one area does not change the units for another.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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25
In Log Analysis
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10
In Generative AI, Log Analysis
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10
In Observability, Migration
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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Cost effectiveness
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Mixed reviews
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AI generated from product descriptions
Unified Observability Platform
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences through a single-pane-of-glass interface
AIOps and Machine Learning
AIOps enhanced with machine learning capabilities to simplify management of distributed environments and automatically prioritize alerts to reduce alert fatigue
Automated Instrumentation and Dependency Mapping
Automated instrumentation with dependency mapping and service relationship views to identify multi-level relationships across services
Open-Source and Container Support
Support for open-source frameworks, container technologies, and third-party integrations for cloud-native environments
Rapid Deployment
Quick installation and easy configuration designed for rapid time to value with minimal setup complexity
AI-Powered Root Cause Analysis
Automatically investigates alerts and pinpoints root causes with 5x faster analysis capabilities.
Natural Language Query Interface
Enables querying of observability data using conversational natural language to identify issues and receive actionable insights.
Real-Time Anomaly Detection
Detects system anomalies in real-time to prevent incidents before they impact users.
OpenTelemetry Integration
Supports standardized OpenTelemetry integration for unified data collection across logs, metrics, and traces in cloud-native environments including Kubernetes, serverless, and microservices.
Multi-Tiered Storage Architecture
Implements multi-tiered storage and data management capabilities to optimize telemetry data retention and reduce storage costs.
Full-Stack Observability
End-to-end monitoring of AWS applications and infrastructure from code level insights to end-user tracing with robust configuration options
AI-Powered Root Cause Analysis
Davis AI engine performs precise root cause analysis showing causation and correlation to drive automated remediation and reduce mean time to resolution
Generative AI Application Monitoring
Real-time monitoring, optimization, and security of Generative AI applications, LLMs, and agentic workflows with cost optimization, hallucination detection, and PII leakage guardrails
Runtime Application Security
Built-in Runtime Application Self-Protection that autonomously detects and blocks threats across AWS-hosted applications with real-time vulnerability and threat detection
AWS Native Integration
Out-of-the-box compatibility with 100+ AWS native technologies including EC2, Lambda, ECS, EKS, Fargate, Bedrock, and EventBridge for seamless deployment and correlation
Standard contract
No
No
No
Customer reviews
Gajender K.
Easy-to-Use UI for Network & Server Monitoring with Flexible Dashboards
Reviewed on Oct 13, 2026
Review provided by G2
What do you like best about the product?
The UI is very easy to use, and it’s a great tool for monitoring network, and server monitoring. Very easy to create alerts, dashboard using query or manually.
What do you dislike about the product?
Every version have some bugs like currently i am on version 2025.4.3 where i am facing polling issue on agent monitored nodes. After some time, i have to repair collector and job engine services that took my 4-5 productive hours. Also, i am facing issue in unmanaging multiple nodes. But this issue is resolved in 2026.2.3.
Application monitoring is difficult when comes to configure a customise like linux script, ODBC, JMX
Application monitoring is difficult when comes to configure a customise like linux script, ODBC, JMX
What problems is the product solving and how is that benefiting you?
Dashboards are helping our teams to check the health status of their devices on a single page.
Abin M.
Intuitive SaaS Interface with Smart, Centralized Monitoring
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
SAAS Interface, centralized monitoring, AI and intelligence
What do you dislike about the product?
Lack of documentation regarding SAAS. Granular control on Integration (cloud)
What problems is the product solving and how is that benefiting you?
Centralized monitoring, performance, incident response
John D.
Flexible, Customizable Monitoring for Deeper Insights
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
The flexibility and customization to fit any needs in regards to monitoring and getting deeper insight into issues
What do you dislike about the product?
The only item from self hosted to SaaS would be the new builds and dashboard layouts. Would like some of the already built dashboard to come up in platform connect
What problems is the product solving and how is that benefiting you?
Right now this is used to gain insight into API native areas such as cloud routing and switching along with cloud native partners. Allows all data to be correlated in 1 location for easy review
Amal J.
All-in-One Observability, But Dashboards, Alerts, and Docs Need Improvement
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
Full stack observability, APM, DEM and NICO all in one stack and accessible as a SaaS function. UI and OoTB templates are easy to understand and adapt. Integration into many known orchestrators. Faster than Swosh in loading up and response
What do you dislike about the product?
limited dashboards, limited alerts, no RBAC like OSH. Documentation is not as rich
What problems is the product solving and how is that benefiting you?
full stack solution selling for saas heavy customers
Government Administration
A Treasure Trove of Insights Once Set Up
Reviewed on Sep 15, 2026
Review provided by G2
What do you like best about the product?
Once setup it’s a treasure trove of info
What do you dislike about the product?
NTM not connected to agents the Are used for monitoring
What problems is the product solving and how is that benefiting you?
Alerting, alert stack