PagerDuty Operations Cloud

My main use case for PagerDuty Operations Cloud is to manage alerts and to monitor AI-powered workflows. For example, whenever a service goes down, it needs attention, and PagerDuty Operations Cloud helps in keeping track of all these things.

PagerDuty Operations Cloud helps me when a service goes down by notifying everyone. Prior to this, we were using Slack, but we were relying on messages, and this platform gives more clear visibility to the team rather than a message.

PagerDuty Operations Cloud identifies the right person and notifies that person, so it is way faster and efficient.

The best features PagerDuty Operations Cloud offers for us include incident management and automated alerting, which are helping us. These are the only reasons we started and onboarded this.

Automated alerting and incident management features make my team's life easier on a day-to-day basis. We have set the hierarchy, and if the first person does not respond, it moves to the second person, so that way we do not miss any escalations or issues.

PagerDuty Operations Cloud has positively impacted my organization by making us more structured. All the production-related issues which we were facing before are sorted.

Since using PagerDuty Operations Cloud, I have noticed specific outcomes such as faster incident resolution. Recurring issues were monitored properly, and recurring incidents were corrected and have stopped.

PagerDuty Operations Cloud can be improved. The product itself is a bit complicated, and the initial configuration takes time, making it very difficult for new members to understand.

The product is strong, but making the setup simpler and easy to operate is an area that can be improved.

I have been using PagerDuty Operations Cloud for the last year.

PagerDuty Operations Cloud is stable.

PagerDuty Operations Cloud is highly scalable.

Customer support is good. I would rate customer support nine out of ten.

We have not used any different solution previously.

I have seen a return on investment. The ROI is great for us as repetitive incidents have decreased, the time in solving those issues has also decreased, and the team needs more projects and fewer team members.

My experience with pricing, setup cost, and licensing revealed that licensing is fine. However, the pricing was a bit high, and the setup, as I mentioned, is a bit complicated, costing us four weeks and roughly one hundred dollars.

Before choosing PagerDuty Operations Cloud, one of the team heads suggested this to us, and we implemented it because they were using this in their previous organization.

Regarding PagerDuty Operations Cloud's AI capabilities, I think its governance and security are trying to cope up. For now, this has not been a challenge for us, but we keep an eye always.

Regarding PagerDuty Operations Cloud's AI capabilities, I find its accuracy and reliability of output to be very accurate and quite reliable.

My advice to others looking into using PagerDuty Operations Cloud is that it helps a lot with production issues and solving them on time. I suggest they go ahead and set this up properly, as initially it takes time but will provide ROI.

PagerDuty Operations Cloud is one of the reliable solutions that help in solving production issues. I have rated this review eight out of ten.

I am using PagerDuty Operations Cloud for handling all the operations in our organization to resolve all the issues. PagerDuty Operations Cloud detects outages and issues if something happens on a website, and assigns it directly to the right team so that it is easy for us to fix and track the resolution.

Sometimes, over the call, we schedule and automatically notify the responsible engineer. Sometimes we trigger an automatic workflow. For example, if any user is searching for a product on our website and adding it to the cart, if an issue occurs proceeding to payment or any issue occurs due to product availability, then it automatically notifies us so that we can fix it to maintain the same experience.

Primarily, I am using PagerDuty Operations Cloud for our API outage. If our production API is giving a 400, 500, or 404 error, it automatically notifies us. Sometimes the payment gateway starts failing and transactions are impacted. It is easy for us to know the impact so that we can fix it to keep things the same.

PagerDuty Operations Cloud mainly offers on-call and escalation management. It offers to automatically alert the right engineer. It has in-built intelligent alert grouping, so it reduces duplicate notifications. It has in-built AI operations so we can identify important scenarios and reduce unnecessary alerts. Event orchestration is also in-built, so events automatically process based on the incident conditions.

It gives the operational console in which all things are on the centralized dashboard. It gives us a transparent and real-time view of all the incidents so that we can track and resolve them as soon as possible.

Post-incident review captures incident information and helps our team to analyze what is going on on our website so that we can improve our future responses.

It reduced the downtime because critical incidents reach the right engineer, so we can fix them for a faster resolution. It also reduces the maintenance cost to save money and helps us to deliver the best customer experience. It reduced the operational cost as well as improved the product team's productivity.

It gives us insights and recommendations. We are continuously improving ourselves by using PagerDuty Operations Cloud.

If AI can detect the root cause analysis without any human intervention would be beneficial. I would like to see predictive incident prevention, because sometimes an engineer is busy with some task, so if a task is a low priority, AI can fix it on our behalf. Business-focused dashboards where we can check the revenue and the customer impact, and how we are reducing the downtime in real-time would be valuable.

PagerDuty Operations Cloud has AI capability but needs some optimization. Sometimes it fixes the issues but takes too much time compared to a human doing it manually.

We can improve by combining alerts with the addition of metrics. We can also collect the recommendations based on the feedback to improve future prediction.

I have been using PagerDuty Operations Cloud for the last one year.

PagerDuty Operations Cloud is very stable. It is fabulous and very scalable, rated ten out of ten.

The scalability is superb.

I see a good ROI because it reduces our operations cost as well as the human effort and makes our application more robust and reliable.

I did consider alternate solutions, but I finalized PagerDuty Operations Cloud.

I would always recommend PagerDuty Operations Cloud for all production applications because it automatically detects and monitors our application if something happens related to the API. It really detects the issue and responds quickly. PagerDuty Operations Cloud is a fabulous solution for all production applications. I give this solution a perfect rating of ten out of ten.

The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, tracking remediation. We also used it for identifying key stakeholders of projects. We relied on the escalation chains and the groups. Even if it wasn't an incident, if somebody had a question or they needed to get a hold of the CMS team, they would go into PagerDuty. We had a lot of integrations into Teams chat.

The heart of it was obviously kicking off pages from alerts within PagerDuty Operations Cloud. It was fully automated so that when an anomaly was detected, it automatically created an incident in PagerDuty. That automation was just table stakes. We also had some good automations to follow up and close out Jira tickets that would integrate with the PagerDuty incident. The primary one was simply calling the people when something happens.

My favorite feature about PagerDuty Operations Cloud is that it just worked. It was one of the tools we didn't have to worry or think about. It was very well polished. It did what they said they were going to do, and it didn't require a lot of customization. I think it facilitated us organizing the teams, groups, and escalation chains really well. However, there is no feature that stands out significantly.

PagerDuty Operations Cloud absolutely requires maintenance on my end. Escalation chains and people get stale very quickly. I wish it would integrate into org charts or an HR system so that when people get terminated or shift roles, PagerDuty knows about the changes. We had one escalation chain where it went up to an executive that wasn't in the company anymore.

The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages rather than from the people who administered PagerDuty.

The complaints I remember were about how users wanted to be notified. It was very common for somebody to misconfigure their own communication chain and not test it, so when an alert went off, their excuse was they didn't get the page or they didn't get the SMS. I got a lot of feedback from users that they struggled to do their shift when they needed someone to cover their shift. Often that wouldn't get done. Anything that can be done to make that as easy and simple as possible would be helpful.

I have probably used PagerDuty Operations Cloud for about five years total.

The stability of PagerDuty Operations Cloud has been great. I have not experienced any stability issues.

I have no problems with scalability. I have used it for like 500 engineers and experienced no issues.

I did not have any partnerships with them. I was just a customer and user.

I have used some alternatives. I used Grafana incident management a lot and we used something called RingCentral.

The initial deployment for a new client when starting with PagerDuty Operations Cloud was moderate. I would say it was more difficult because the biggest problem we had was just identifying who the responders were. It does take a bit of setup. We also did the Teams integration, which requires security and permission. The setup is always hard, though this is not necessarily a criticism on PagerDuty.

I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.

If I were to pick one, PagerDuty Operations Cloud is the one I would pick if there were no budget concerns. If I was budget-constrained, I would pick Grafana.

PagerDuty Operations Cloud did influence the volume and nature of alerts. We had more of them. I have implemented this three major times in my career, and the number of incidents immediately shot up and then came down. What happens is you identify the incidents more aggressively and then you actually fix the problems. I think that is a good thing.

I have not used Incident Workflows or Event Orchestration to automate toil from the incident management process. We played with it, but I did not use them in practice.

I did not use the AI agents at all. I would rate this review a 9.

PagerDuty Operations Cloud is used for real-time alerts when something goes wrong with our system so the team can fix it right away, and for setting up on-call schedules to ensure the right person is always ready to answer the problem at any time of the day. We also use it for scaling up discovery calls with our clients and prospects.

Last month, one of our main web servers stopped working in the middle of the day, and the system sent an instant notification to the team, who automatically used our on-call schedule to contact the right engineer on duty, saving us precious time instead of guessing who to call.

We have used PagerDuty Operations Cloud to control the external noise from the alerts.

The real-time notification is top-notch, and critical warnings reach the right person right away without delay. Smart tools that reduce extra alert noise are great for keeping the team focused on real-time problems. The large number of connections to over 700 different software tools allows us to bring all work together in one workflow.

PagerDuty Operations Cloud has helped fix critical problems much faster, including the ads we are running that do not crash, the websites we run for our clients, and our CRM website.

I cannot say that PagerDuty Operations Cloud has reduced downtime or improved our team's response time because we have been using it for around two months only. However, we have seen reduced downtime and quick resolution of issues because everyone is notified when something is damaged, whereas earlier we would only find out about issues when the client called us. This also gave us a demerit because the client thought we could not do the work properly, resulting in a significant reduction in our monthly retainer. Now we are stable with our monthly retainer.

The security governance of PagerDuty Operations Cloud is pretty good.

Regarding its accuracy and reliability of output, I would say it is pretty much accurate.

PagerDuty's generative AI is pretty good, although sometimes the decision can be a bit generic and not very reliable, but they are improving it.

The learning curve for PagerDuty Operations Cloud is a bit steep, with its complicated rules and schedules, and we have to dedicate a proper team to use that tool.

I have been using PagerDuty Operations Cloud for two months.

PagerDuty Operations Cloud is pretty much stable and I have not seen it crashing.

PagerDuty Operations Cloud is pretty much scalable.

I have not used customer support until now, but I believe they will be great.

We were not using any different solution; this is the first time we are going for an on-cloud platform.

I cannot share how my team has leveraged automation within PagerDuty Operations Cloud because it is a bit confidential.

It helps us save manual hours of work every week.

For me as an employee, I would say the time has been reduced and the downtime has been reduced.

I was not on the team that evaluated options before choosing PagerDuty Operations Cloud, so I cannot tell you about this.

We are still in the process of implementing AI and automation through PagerDuty for incident response.

I cannot answer that question right now because we are still testing PagerDuty's autonomous AI agents.

The alert reduction feature has been reporting to us issues such as a client's website being down or the CRM website being down, which I would say has saved us.

I would say that if your team can purchase PagerDuty Operations Cloud, you can definitely use it, although it is a bit costly for a startup, as was pointed out by my team too, but we have saved a lot of time.

I gave this review a rating of 9 out of 10.