PagerDuty Operations Cloud
PagerDutyExternal reviews
902 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Enhancing Incident Management with Pager Duty
What do you like best about the product?
I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently.
What do you dislike about the product?
The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users.
What problems is the product solving and how is that benefiting you?
Pager Duty allows us to manage schedules and communicate with teams which makes it easier to respond to incidents in a timely manner, contact the appropriate people when needed and collaborate across teams to resolve issues, mitigate down time and provide excellent customer service.
Streamlines incident response procedure
What do you like best about the product?
Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.
The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.
The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.
What do you dislike about the product?
Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days.
What problems is the product solving and how is that benefiting you?
Getting people working together quickly whenever there is an incident.
Best Tool for Alert Management and on call support
What do you like best about the product?
1 - The services setup is evry easy
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team
What do you dislike about the product?
The AI feature plan is very expensive in Pagerduty overall the experience is good.
What problems is the product solving and how is that benefiting you?
Being in the Devops Team our main concern is alert and responses monitoring , with the help of Pagerduty we are able to send alert to them and via on call we get the calls as well as notifications in our slack channel that helps in early acknowledgement and resolution of alerts.
PagerDuty Has Transformed Our On-Call Experience
What do you like best about the product?
What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most.
What do you dislike about the product?
Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue.
Best tool In market of Incident and On call management
What do you like best about the product?
Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management.
What do you dislike about the product?
Price is bit towards the higher side that be one thing they can make better
What problems is the product solving and how is that benefiting you?
It help us in incident and on call management
A Must-Have Tool for On-Call and Incident Management
What do you like best about the product?
It’s incredibly reliable when it comes to sending real-time alerts for critical issues.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
What do you dislike about the product?
Nothing to mention at all, its an essential software every enterprise should have
What problems is the product solving and how is that benefiting you?
PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Incident management made easy
What do you like best about the product?
Pagerduty helps to quickly get notified about incidents and automatically escalates to suitable person as needed. It also keeps track of all actions taken for incident created.
What do you dislike about the product?
Mobile app frequently log off so it needs to be login again to get notified on mobile
What problems is the product solving and how is that benefiting you?
We have a lot of teams involved in debugging issue so in Pagerduty we have defined hierarchy of each type if incident for services where it will escalate incident accordingly.
It saves time and helps solve the incident quickly.
It saves time and helps solve the incident quickly.
PagerDuty Review
What do you like best about the product?
Great Product. Well equipped incident management tool.
What do you dislike about the product?
Not so far. Only need to integrate every team member manually. But still that a one time activity.
What problems is the product solving and how is that benefiting you?
Prefect Incident management tool. Get the accurate incident capture and provide alerts to the exact team members who is responsible for that incident.
Best incident management application in the industry
What do you like best about the product?
Best incident management application in the industry with all the required integration and multiple ways for notifications.
it is very easy to create and track the production incidents.
it is very easy to create and track the production incidents.
What do you dislike about the product?
Slack integration is complex, it does not allow multiple services to be integrated at once.
Also, no direct way to integrate with google chat.
Also, no direct way to integrate with google chat.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms.
Easy incident managment
What do you like best about the product?
Easy service addition and configuration via UI
What do you dislike about the product?
PD API is not working as expected and no documentation available as required
What problems is the product solving and how is that benefiting you?
We can easily escalate any incident as per levels
showing 1 - 10