PagerDuty Operations Cloud
PagerDutyExternal reviews
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Can't live without it
What do you like best about the product?
Instant response to events that would otherwise go unnoticed for too long.
What do you dislike about the product?
Nothing really. I'm not just saying that. I think it is a well thought out platform which is stable and reliable and does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
We have PD integrated with our extensive Nagios monitoring system as well as various other business related items such as unpaid invoices. The ability to respond to these items immediately, before stakeholders tell us about it is a huge benefit that increases our reputation and trustworthyness.
Recommendations to others considering the product:
This is the right tool to stay on top of your infrastructure. It is affordable, reliable and essential to your stakeholders.
PagerDuty enables my team
What do you like best about the product?
One of the best and most important features of PagerDuty is its scheduler. My team is able to leverage the flexibility and power of the PagerDuty scheduler to manage our on-call rotation. The escalation functionality of the scheduler assures that our team will always be reachable. No more long wait times when we're needed.
What do you dislike about the product?
PagerDuty is a very robust and capable notification platform. Some of that power comes at a cost of complexity. The user interface is quite useful. However, there could be some usability improvements to simplify configuration. Some of the inputs on the UI are not intuitive and could be confusing for first time users.
What problems is the product solving and how is that benefiting you?
The power of PagerDuty is its scheduler and we take advantage of it to great degree. Configuration of multi-person schedule rotation including the ability to make specific overrides for dates and times make PagerDuty a powerful tool. We've leveraged the email integration of PagerDuty to ensure that our team is always reachable, no matter who is on-call and when. This feature alone has made the investment in PagerDuty invaluable.
Recommendations to others considering the product:
PagerDuty's featureset to manage the on-call rotation of teams is fantastic. The PagerDuty scheduler is top-notch and has many useful features, including the ability to intersect specific team members with specific services. With PagerDuty I'm always ensured that the appropriate team support personnel are contacted. And when they're not available, PagerDuty expertly handles the escalation to the next appropriate person. With PagerDuty's email integration feature, we've enabled our users a simple way to contact our team while leverage the power of PagerDuty to ensure the right person responds. This seemingly simple feature alone has greatly improved the team's ability to respond in a timely manner and has increased our user's satisfaction. Additionally, with PagerDuty's out-of-the-box integrations with other platforms, we were able to easily connect to Slack and AWS. Being able to rely upon PagerDuty as an highly available platform has reduced our maintenance and increased our productivity.
PagerDuty has been a rock solid platform with good user self administration
What do you like best about the product?
PagerDuty allows users to choose their personal method of contact, email, text, voice, landline, etc.
We create schedules and escalation policies to alert people as an event happens, and if acknowledgement is not received, the system will alert managers
We create schedules and escalation policies to alert people as an event happens, and if acknowledgement is not received, the system will alert managers
What do you dislike about the product?
The scheduling system is not flexible enough, needs some hacks. You can't reference rotating schedules WITHIN schedules, and you cannot reference groups of people within schedules. The system is designed for one person to be on call at a time, as opposed to some of our new needs where we would like to have an alerting system to rotating scheduled groups for important events
What problems is the product solving and how is that benefiting you?
After hours paging for on call personnel for multiple product lines. Rotating schedules and alerting of global response teams based on different products and times of day
Reliable SMS / Phone Alert for Infrastructure Monitoring
What do you like best about the product?
Setup is incredibly easy. After initial setup, I have rarely had to sign in and make any changes. The iOS app also works well for managing incidents.
What do you dislike about the product?
Phone call alerts no longer come from a single expected number and instead may come from any number. This means you can't reliably (or easily) use Do Not Disturb on your phone overnight.
What problems is the product solving and how is that benefiting you?
Alerting for infrastructure monitoring. This allows for alerts from other services like Pingdom, as well as from custom monitoring scripts running throughout our infrastructure.
Uneven experience
What do you like best about the product?
Centralization for alerting and escalation policies
What do you dislike about the product?
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
What problems is the product solving and how is that benefiting you?
Escalation policy and alerting with sms / mail etc...
Recommendations to others considering the product:
Not very expensive for small teams so just lost some time, but can help in some case. Waiting for more features keeping at low cost for small teams like us.
Great Tool and Company
What do you like best about the product?
Support and Sales teams are pleasent to work with. The tool solves most of our Ops repetitive tasks and makes it easy to track and use.
What do you dislike about the product?
Documentation and plugins could be better.
What problems is the product solving and how is that benefiting you?
We had to migrate data from multiple servers in a sequence and ingest it into another system.
Recommendations to others considering the product:
Build a PoC based on a use-case of something repetitive task from the ops team.
Rundeck - my trusted solution.
What do you like best about the product?
You can easily configure the system's repetitive and runtime tasks, as well as ongoing integration activities that require rigorous review of the results. Be certain that your workflows are working properly and alert your task manager to any unexpected consequences so you can take action in advance.
What do you dislike about the product?
If you need complex threads, such as parallel tasks in one task, you may need to look otherway. If your system is on an intranet or if you can't access Rundeck's computer for security reasons, the initial setup can be cumbersome.
What problems is the product solving and how is that benefiting you?
Move from unvalidated implementation and synchronization schedules to well-defined schedules with rigorous validation of results that increase customer satisfaction and stabilize the architecture.
Recommendations to others considering the product:
Be certain you grasp Rundeck's workflow and how it uses your current infrastructure to allow you to perform tasks on your computer.
Rundeck user for 3 years
What do you like best about the product?
The visualization of complex jobs.
The nodes bank that supports labels
The nodes bank that supports labels
What do you dislike about the product?
Very hard to do argument passing between jobs (output from 1 job to be input to the 2nd job).
Very hard to understand the permissions each group have
Very hard to understand the permissions each group have
What problems is the product solving and how is that benefiting you?
It solves a complex logics with error handling, it solves a long roll-out for thousands of hosts
Recommendations to others considering the product:
Very good tool
Very intuative
Very intuative
Rundeck makes repetition painless
What do you like best about the product?
I'm a big fan of the operations-as-a-service model, and Rundeck is a great front-end, scheduling engine, and driver for that. It's great to be able to give people a button!
What do you dislike about the product?
More of a warning than a dislike: it can take a lot of preparedness and environmental knowledge to properly prepare a Rundeck host. In an environment that has a lot of variation between hosts/networks/datacenters/etc the special-casing required can become difficult. It pays off to make sure targets are properly baselined, there's a centralized authorization mechanism in place, and things of that nature.
Plan ahead, understand what you're deploying, and it isn't an issue.
Plan ahead, understand what you're deploying, and it isn't an issue.
What problems is the product solving and how is that benefiting you?
I've used Rundeck for everything: backups, deployment automation, virtual machine deployment, container creation, therapeutic weekly restarts, sql queries, the list goes on and on. If you can do it from a command line, you can do it in Rundeck.
Being able to give people on other teams a button to use instead of repeatedly asking for an Operations activity is worth its weight in gold. Bonus points for being able to hit that button with APIs as well as the web GUI.
Being able to give people on other teams a button to use instead of repeatedly asking for an Operations activity is worth its weight in gold. Bonus points for being able to hit that button with APIs as well as the web GUI.
Recommendations to others considering the product:
It's ok to take your time to carefully plan out your Rundeck installation. It makes things easier later!
Rundeck is an easy to use tool and powerful for small businesses and large to automate Ops tasks.
What do you like best about the product?
Rundeck ease of use.
Rundeck User Interface.
Rundeck User Interface.
What do you dislike about the product?
Inline code in Rundeck can be hard to version and backup. Heavy reliance on scripts/code stored outside of Rundeck is needed.
What problems is the product solving and how is that benefiting you?
Automating Ops tasks. Routine tasks.
Less human error. Better log analysis. History of executions/failures.
Less human error. Better log analysis. History of executions/failures.
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