PagerDuty Operations Cloud
PagerDutyExternal reviews
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Cyber Security Engineer who has leveraged PD as an alerting mechanism
What do you like best about the product?
Simplicity, accuracy, ease of administration, user interface and the documentation
What do you dislike about the product?
It would be great if PD can come with more integration options
What problems is the product solving and how is that benefiting you?
Critical cyber security alerts are coming to phones via PD
Provides better uptime and helps us make our SLAs like nothing else
What do you like best about the product?
I love how easy it is to use Pagerduty. Setting schedules, integrating with 3rd party apps such as checkmk, uptrends, and site 24x7. I also love how the alerting options are versatile. Phone, app, text, email, or all of the above. Its also nice to be able to tier alerts, so we can get low priority emails based on our lower level environments, but have our production environments send high alerts which have an escalated paging criteria.
What do you dislike about the product?
Honestly, there hasn't been much that I dislike about using pagerduty.
What problems is the product solving and how is that benefiting you?
We achieve a better SLA, we increase our uptime. We are also able to solve many problems before our customer support and incident management teams even know there is an issue.
Recommendations to others considering the product:
Take the leap. Get in and do it. This application will save you time in identifying issues with your infrastructure and provide you with quicker times to resolution.
Good tool to get notified if something is wrong
What do you like best about the product?
We have been using PagerDuty for a few years now. What can I way? It just works reliably! Multiple ways of notifications make it easy to NOT miss an outage! I do like the Slack integration!
What do you dislike about the product?
Schedule overviews are still a little cumbersome, especially if you are wanting to have Schedules during Office hours and Non-Office hours. But visibility around that and UI is improving! I would like to be able to add blocked dates where I am not automatically scheduled (instead of having to overwrite the shifts myself).
What problems is the product solving and how is that benefiting you?
We are getting notified when and how we should be.
Recommendations to others considering the product:
Give it a go! It's worth considering! At my old company we had a self made monitoring and alerting system, which didn't work (correctly) half of the time..
Way Better than AlarmPoint or xMatters or whatever they go by these days.
What do you like best about the product?
Ease of use, intuitive UI, straightforward rules, and integrating it to tools already in use.
What do you dislike about the product?
Not sure yet, I haven't run into any issues.
What problems is the product solving and how is that benefiting you?
OnCall Rotation for a very small team. Benefits is that it does what we want it to do.
Recommendations to others considering the product:
Try it, and integrate it with everything you use.
Gone is the excuse "L1 missed that alert"
What do you like best about the product?
Easy to configure, while maintaining the complexities of a rotating shift.
What do you dislike about the product?
The app could do more. Maybe have more notifications,etc?
What problems is the product solving and how is that benefiting you?
Did away with a l1 team. Cost reduction. Decreased time for callouts
Simple incident management software
What do you like best about the product?
PagerDuty provides capability for my organization to manage multiple on-call schedules with lots of flexibility. It also integrates well with several tools in our tech stack for seamless notification when problems arise.
What do you dislike about the product?
When a schedule needs to be overridden, I wish there was capability to make the changes in fewer clicks.
What problems is the product solving and how is that benefiting you?
Coordinating on-call schedules and rapid response when there are problems.
PD provides a clear escalation alerting for my department
What do you like best about the product?
I like the ability to link with or be the Google Calendar for on-call schedules.
What do you dislike about the product?
In our environment, Service Now, our group doesn't have a SN assignment group. We have it PagerDuty only integrated with SN only if an assignment group is available. The downside is that updates to the ticket for PD do not update the SN Ticket associated with it.
What problems is the product solving and how is that benefiting you?
We now have a consistent on-call schedule and alerting department wide. Each service in our service catalog can be represented with a clear escalation alert without needing to whom the alert is being sent.
Recommendations to others considering the product:
None
PagerDuty - an awesome tool
What do you like best about the product?
Flexibility of schedule setup. Escalation policy flow
What do you dislike about the product?
Privileging, any team can add my team into their escalation policy without my knowledge, there should be a mechanism to notify a member or team.
What problems is the product solving and how is that benefiting you?
Escalations, getting resources on an issue
Recommendations to others considering the product:
Awesome tool - get it
A simple product that allows everything we need
What do you like best about the product?
I like the simplicity of use. The interface is very clear. Also it offers a large feature set and I don't see any limitation.
What do you dislike about the product?
To be honest I don't see any! Pager Duty meets exactly our needs!
What problems is the product solving and how is that benefiting you?
It's good to know that when one of our servers has difficulties, we'll be called so we can react quickly in order to get our instances back.
Does the job
What do you like best about the product?
Pagerduty allows for alerting for my on call engineering teams. It's never once failed to do exactly what we needd.
What do you dislike about the product?
Maybe it is the way we are set up but maintaining the rota'd schedule is quite painful.
What problems is the product solving and how is that benefiting you?
Our use-case is very simple. If we get a P1/Sev1 issue wake up the on-call engineer!
Recommendations to others considering the product:
I've not found a better solution.
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