We are using Zscaler Internet Access ourselves and we are also selling it to our customers. We have Zscaler Internet Access in our portfolio.
Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
173 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Robust Security and Simple Interface
What do you like best about the product?
I really like Zscaler Internet Access for its interface. It's pretty simple, well-defined, and everything is segregated, which means as an admin, I don't get confused about where I need to navigate. The options are clear and simple. They also have a very good knowledge base article that is kept updated, and everything is going well for us. I also appreciate the approach the Zscaler team provided during the integration and implementation, which was interesting and manageable.
What do you dislike about the product?
Nothing as of now they are continuously improving and providing new features with Ai too
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps us develop robust security for internal devices and internet use, blocking access to certain sites and ensuring users' account information is secure.
Seamless Zero-Trust Security for Modern Hybrid Work
What do you like best about the product?
I Like to use Zscaler Internet Access and also like its zero -trust approach, seamless web filtering, and advanced threat protection that keep data safe and secure while enabling secure, fast access from anywhere it provides real-time, cloud native security without slowing down user experience That platform's ability to secure remote users without VPN dependency and makes it highly efficient for modern hybrid work environment.
What do you dislike about the product?
Something which dislike about ZIA is that some legacy applications do not integrate smoothly, which can require additional configuration and exceptions.
What problems is the product solving and how is that benefiting you?
ZIA helps solve the challenge of securing internet traffic for remote and on-site users by applying consistent, reducing the risk of data breaches and improving overall operational efficiency. It addresses the business problem of uncontrolled internet usage by providing real-time visibility and control, helping the organization prevent malware, phishing, and data loss while maintaining user productivity. It helps the business meet compliance and security standards by continuously inspecting traffic and providing detailed reporting, which strengthens risk management and audit readiness.
Seamless Cloud Security with Fast Deployment and Robust Protection
What do you like best about the product?
I like Zscaler Internet Access for its seamless cloud-native security, fast deployment, robust threat protection, and reliable performance that simplifies management and enhances user experience.
What do you dislike about the product?
I dislike that Zscaler Internet Access can introduce troubleshooting complexity, occasional latency, and dependence on cloud availability. Policy tuning and certificate management can also feel time-consuming for some environments.
What problems is the product solving and how is that benefiting you?
ChatGPT said:
Zscaler Internet Access solves the challenge of securing distributed users without relying on traditional perimeter appliances. By delivering security from the cloud, it improves remote access performance, simplifies management, reduces hardware costs, and provides consistent protection for users anywhere they work.
Zscaler Internet Access solves the challenge of securing distributed users without relying on traditional perimeter appliances. By delivering security from the cloud, it improves remote access performance, simplifies management, reduces hardware costs, and provides consistent protection for users anywhere they work.
Perfect Internet Access Solution with Unmatched Speed
What do you like best about the product?
I appreciate Zscaler Internet Access for its impressive speed, which significantly enhances my Internet experience. I value the consistency and performance it offers, as there is no single tool that stands out because I enjoy using all of them equally. The uniform value across all features makes the overall experience enjoyable, contributing positively to my day-to-day Internet activities. This satisfaction is reflected in my willingness to confidently rate the service a perfect 10 out of 10, indicating that I am very likely to recommend Zscaler Internet Access to friends and colleagues.
What do you dislike about the product?
I like everything about it though I have never used it
What problems is the product solving and how is that benefiting you?
I find Zscaler Internet Access solves the problem of accessing the Internet, and I appreciate the speed it provides.
Visibility and cloud-based protection have improved our security portfolio and support our customers everywhere
What is our primary use case?
What is most valuable?
Zscaler Internet Access gives visibility, which is important to have. The fact that it is usable everywhere is a significant advantage. The product is easy to use. You only have to do the rollout of the client and then it runs by itself. It is a well-made, well-engineered product.
What needs improvement?
There is room to give more possibility to customer onboarding to the partners. Currently, you always have to get technical help from Zscaler Internet Access itself to set up a tenant.
For how long have I used the solution?
We have been using it for coming up to one year now.
What do I think about the stability of the solution?
Zscaler Internet Access is really very good. I would give them a nine.
What do I think about the scalability of the solution?
It depends on Zscaler Internet Access what their focus is in the future. If they still want to grow, then they have to get more open-minded for smaller companies. With the pricing structure that they currently have, it is only for big customers.
How are customer service and support?
Zscaler Internet Access customer service is really very good. I would give them a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There is something coming up from Microsoft that is really cheap. Also, 40Sase is a solution that could be used as an alternative. There are many new offerings coming from old firewalls vendors waking up this marketplace. Zscaler Internet Access has to take care that they do not lose their position.
How was the initial setup?
It is really very easy. You only have to do the rollout of the client and then it runs by itself.
What's my experience with pricing, setup cost, and licensing?
It is only for big companies currently and they only focus on that. That is one of the problems to get into the market. Of course, it is an expensive product.
Which other solutions did I evaluate?
There is something coming up from Microsoft that is really cheap. Also, 40Sase is a solution that could be used as an alternative. There are many new offerings coming from old firewalls vendors waking up this marketplace.
What other advice do I have?
We already have complementary solutions that we are using. We are using the partnership program. I have been in the security field for around 30 years, coming from the network perimeter security area. I moved to the security part and there I am a product owner from Zscaler Internet Access. I would not think it is for smaller companies, but it is currently coming from the other side. It is coming more from the traditional firewalling side and going more and more into the cloud area. It is difficult to provide a deep view on that. I know it only from the traditional firewall area and there you had to deal with all these appliances. I gave this review a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Frustrating Setup and Slow Performance
What do you like best about the product?
I did not choose Zscaler, it was picked by my IT Department and I don't like that I have to use it
What do you dislike about the product?
I find that Zscaler Internet Access significantly hinders my productivity due to its slow performance. Particularly frustrating is the delay in internet access when starting my computer or waking it from sleep mode. I often have to wait up to five minutes for Zscaler to activate, which interrupts my workflow, especially when beginning my day or returning from breaks. Additionally, the initial setup process was not straightforward, as many in my organization still struggle with it being fully operational, which disrupts routine tasks.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access enhances organizational security by preventing access to dangerous and distracting websites, ensuring safer and more focused internet use.
Secure Web Traffic with Minor Hiccups
What do you like best about the product?
I use Zscaler Internet Access primarily to secure and control internet traffic, and I've noticed significant benefits in eliminating security risks from web and cloud traffic. I love its cloud-native security that doesn't compromise on performance, which is crucial for maintaining efficiency. The Secure Web Gateway and Cloud Firewall are specific features that I value the most, as they provide robust security without hindering the internet access. The initial setup was great and smooth for my team, which speaks volumes about its user-friendly deployment. We switched from Cisco Umbrella to Zscaler Internet Access because it offers more benefits, and I am highly satisfied, as evident by my willingness to recommend it with a perfect score of 10.
What do you dislike about the product?
I find SSL inspection with Zscaler Internet Access to be quite complex, specifically regarding certificate deployment and trust issues. Additionally, there are occasional latency or performance issues that can disrupt the smooth functioning of the service.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to eliminate security risks from web and cloud traffic, achieving cloud-native security with no performance trade-offs.
Effortless and User-Friendly Business Software
What do you like best about the product?
Zscaler Internet Access have Easy to Use, Easy of imlementation and frequency of use Business Software, I'm working as hospitality industry and we are using ZOOM software of Zscaler Internet Access which is best and Easy of integration and have alot of number of features
What do you dislike about the product?
Zscaler Internet Access needs to be work on customer support because some time we are getting reply very late from Zscaler Internet Access. Overall our experience is very good
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access Solves problems like Latency, Operational Complexity and Security Gaps by providing a Cloud base Zero trust Security Model that protect Our workload from threats and its very help full for us
Effortless Cloud Security, Perfect for User Management
What do you like best about the product?
I love that Zscaler Internet Access is cloud-based, eliminating the need for a VPN tunnel. This feature simplifies our operations considerably, as it allows for seamless internet access monitoring and management without additional infrastructure. I appreciate how effectively it prevents access to malicious sites and ensures that only legitimate sites are accessible, enhancing our security posture. The IP-based signature feature and the ability to manage sites as trusted hosts greatly secure user traffic, making it less problematic for users. Additionally, I find the solution's capacity to manage and monitor user access across devices through features like MDM to be extremely valuable, despite a few challenges with it. The initial setup of Zscaler Internet Access was very easy, which made the transition smoother and more efficient. Overall, these capabilities contribute immensely to our organization's ability to safeguard internet usage and manage devices effortlessly.
What do you dislike about the product?
I have faced problems related to the mobile device management (MDM) within Zscaler Internet Access. The app control feature in particular seems to have challenges. It seems like the MDM functionality isn't as robust or user-friendly as I need.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to manage internet access, preventing malicious sites, securing user traffic without VPN, managing devices centrally, and accessing only legitimate sites effectively.
Easy Cloud Security and Smooth Performance, But Room for Improvement
What do you like best about the product?
Zscaler Internet Access simplifies cloud security and makes it highly effective. It protects users, updates itself automatically, and the dashboard makes monitoring incredibly easy. Performance stays smooth while maintaining network security, which I find impressive.
What do you dislike about the product?
Zscaler Internet Access simplifies cloud security while delivering strong protection. It safeguards users no matter where they are, updates itself automatically, and features a dashboard that makes monitoring straightforward. The network stays secure without sacrificing smooth performance.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access keeps my internet experience secure by blocking viruses, phishing attempts, and other online threats. No matter where I am, it continues to protect me, allowing me to use the web and cloud applications with confidence. Additionally, it simplifies security management and helps IT save time.
showing 1 - 10