Zscaler Internet Access (ZIA)

My main use case for Zscaler Internet Access  is preventing our endpoints such as laptops and movable endpoints which are all malware threats. Our organization uses Zscaler Internet Access  for securing these critical asset resources.

I use it for securing our roaming users, to restrict web browsing to only the allowed URLs that need to be accessed on corporate laptops. Apart from that, it restricts access to any other URLs. It is very useful and has CASB  security features where we can provide application controls for restricting downloads, uploads, and other functionalities within Zscaler Internet Access.

The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB  segregation is very beneficial to us.

One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access.

Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.

Improvement in Zscaler Internet Access has not presented huge challenges. The issues we face are minimal and manageable.

Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB  restriction controls. This provides users with safe search capabilities for AI tools. The segregation of AI and ML applications into a single cloud app control is very useful.

The admin console needs improvement as it loads slowly and sometimes takes two to five minutes to open. Improving admin console accessibility would be beneficial.

Before implementing Zscaler Internet Access, we tested multiple solutions through POC evaluations. After our assessment, Zscaler Internet Access performed significantly better and was more suitable for our environment. We chose Zscaler Internet Access, and it has been working smoothly.

My advice for others considering Zscaler Internet Access is to understand the console behavior, policy implementation, and settings before onboarding users. Once suitable organizational policies are implemented, then scaling up to 1000 or 2000 users becomes manageable. Understanding policies and use case conditions that meet your environment requirements is crucial before implementation. Implementing policies after onboarding hundreds of users can create complicated situations. I recommend exploring with one or two machines, implementing entire policies, and then onboarding additional devices. I rate Zscaler Internet Access 9 out of 10.

I am using Zscaler Internet Access  to protect all assets and our users' laptops both on-prem and remotely.

Provides peace of mind protecting devices and users from malicious Internet threats.

The strong features of Zscaler Internet Access  that I appreciate include security, performance, and the extensibility of the logs.

The ease of client updates is one of the benefits.

I have utilized Zscaler Internet Access's SSL Inspection feature. It has helped in threat prevention by giving the opportunity to delve inside our data to see exactly what is going on, what a request is, and what's happening.

The beneficial impact Zscaler Internet Access brought to my organization includes peace of mind, especially during the COVID period, enabling people to work from home without overloading VPN infrastructure while still being protected.

I would really like to see the elimination of these confusing PAC files for how Zscaler Internet Access could be improved.

In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface, and lower pricing also matters.

I have been using Zscaler Internet Access for three years.

Yes, lacked functionality.

My implementation strategy during those three months involved testing and comparatively testing against other vendors.

Three people were involved in the process of deployment from my side.

An architect and two engineers were part of the deployment team.

I focused on Zscaler Internet Access because they stood out from their competition in terms of performance and scalability.

They beat off their competition with the fidelity of logs.

When asked about Zscaler Internet Access's application control for managing access to applications, we combine it with our existing CASB  and can control access to applications effectively.

We augment Zscaler Internet Access's Data Loss Prevention with Purview .

As an architect, I am actively pursuing completing a Zero Trust Architecture implementation, and Zscaler Internet Access definitely provides the right tools to move to that architecture.

To measure the effectiveness of Zscaler Internet Access's Advanced Persistent Threat Protection, I look at the lack of our users being infected, breached, controlled, or going to malicious links.

On a scale of one to ten, I rate Zscaler Internet Access an eight out of ten.

The solution is used for security purposes especially. Any solution in the organization has its purpose.

We have been reselling this solution for more than five years now.

Zscaler Internet Access  integrates effectively, especially with the high-level IP services. However, there are some challenges with new software development on the SD-WAN part and sometimes with routing of data. Issues appear sometimes with upgrades, but that's really an exception; it's not happening frequently.

Regarding scalability, it's a challenge for Zscaler Internet Access  at this moment, so I rate it a seven.

For us, it's recent, but we are also a distributor and reseller, having been using and working with this product for more than five years now.

It's very stable; however, due to the success, they are slightly behind with resources. This includes following up on new opportunities and finding the right resources to be available for customers' questions when sold.

Zscaler Internet Access is quite expensive, but it delivers. Sometimes, depending on the customer and the service and why it's used, it's acceptable.

The deployment process for Zscaler Internet Access is quite straightforward. I think the success of Zscaler has had an impact on their resources.

The quality of technical support depends on which department you're reaching out to at Zscaler Internet Access.

Positive

We are providing installation and deployment for our customers with Zscaler Internet Access.

The installation may take a couple of weeks, but it depends on the customer. The experience I have until now is a couple of weeks.

The implementation is done together with the project managers of Zscaler Internet Access.

From our side, the whole process mostly involves the project manager that is dealing with the deployment.

I think as long as Zscaler Internet Access is stable, it can have some financial benefits. Until now, we can confirm that for a few customers I am working with.

Zscaler Internet Access is quite expensive, but it delivers. Sometimes, depending on the customer and the service and why it's used, it's acceptable. We get more and more reactions about the price going up, sometimes too much or too little.

For the stability of Zscaler Internet Access, I would recommend it, but for the price, I think it's too expensive. Most customers that use it have the money and want the whole package, a managed service. However, I think it should be less expensive because we're losing customers to the competition.

On a scale of one to ten, I rate this solution an eight.