Zscaler Internet Access (ZIA)

What do you like best about the product?

Zscaler Internet Access provides secure, fast, and reliable internet access from any location. I especially like its ease of management, strong threat protection, and ability to support remote users without the complexity of traditional VPN solutions.

What do you dislike about the product?

The main challenge with Zscaler Internet Access is its learning curve during implementation and troubleshooting. In some cases, policy configurations can be complex, and certain applications may require additional tuning to work seamlessly.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access helps us provide secure internet access to employees wherever they work. It improves security, reduces VPN dependency, and gives us better visibility and control over web traffic, resulting in a safer and more efficient user experience.

What do you like best about the product?

I love that I never have to manually switch it on or remember any passwords. It starts up silently and keeps everything secure. My internet speed stays solid and never lags, either.

What do you dislike about the product?

It sometimes flags harmless work websites, which disrupts my workflow. Then I have to go back and forth with IT/admin to get an exception added. I’d really appreciate an alert that clearly explains why a site was flagged in the first place.

What problems is the product solving and how is that benefiting you?

Working securely from anywhere is now possible, be it office or outside office. There is no hassle and work apps load faster and stay connected all the time with no extra effort.

What do you like best about the product?

I like best about Zscaler Internet Access is its user-friendly UI and easy policy management, which makes security administration simple and efficient. Its strong integrations with existing enterprise tools and identity platforms help streamline our workflow. the performance is reliable with fast, secure internet access and consistent connectivity. It provides good ROI by reducing security risks and simplifying infrastructure management. The onboarding process and support are helpful, with clear documentation and guidance. Its AI-driven security and intelligence capabilities also help identify threats and improve overall visibility and protection.

What do you dislike about the product?

The UI can sometimes feel complex when configuring advanced policies, and integrations may require additional setup and troubleshooting. Performance can occasionally depend on network conditions. pricing can be a consideration for larger deployments, and onboarding may take some time for new users. Support is generally helpful, but response times can vary. Some AI and advanced security features may also require additional configuration to get the best value.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access helps solve key business challenges around secure and reliable internet access, remote connectivity, and protecting users from online threats. It provides centralized security policies, improves visibility into internet traffic, and reduces the need for traditional network security infrastructure. This helps our teams work securely from different locations while improving productivity, reducing security risks, and simplifying overall IT management.

Recommendations to others considering the product:

To enhance user experience, consider simplifying the UI for advanced policy configurations and providing more intuitive integration guides. Offering flexible pricing models could benefit larger deployments. Improving response times for support and providing more detailed AI configuration guides could also enhance overall satisfaction.

What do you like best about the product?

Zscaler Internet Access is a modern cloud based security service which eliminates the use of old traditional hardware web proxies and firewalls. Since it eliminated the use of hardware, it becomes cheaper as well. It is easily scalable, remotely used in a distributed system.

What do you dislike about the product?

It has a network latency which leads into the performance issue as well. Many times it automatically disconnects or start retrying which cause the internet access up and down and creates problem while working or your call get disconnected because of this zscaler behaviour.

What problems is the product solving and how is that benefiting you?

It easily scales the protection for distributed, remote and hybrid systems. Because of this it becomes very easy to be connected with company network in very secured manner. We can connect to internet and saas application directly in very secured manner. It's integrations with the system is also very handy and easy. There UI is also very simple and attractive.

What do you like best about the product?

we mostly used it instead of a traditional VPN to connect to the client network. quite simple. just press Connect to connect to the client network, no authentication required. AI chatbot for network connectivity should be given. Pricing is better than others.

What do you dislike about the product?

sometimes due to network error we face issues, where we need to connect to the support team . it halts our network and sometimes does not detect the wifi.

What problems is the product solving and how is that benefiting you?

Replacing VPN and adding multi-tenant network in a single space with minimal authentication. no need for waiting long time for VPN to connect, instead use Zscaler

What do you like best about the product?

Never had any real issue with it, always seems to work. Easy to access configuration, view status, and disconnect/reconnect/connect from the app drawer.

What do you dislike about the product?

Wish it came with some way to easily create a certificate bundle so that when it swaps a website's cert with its own, all of my software doesn't automatically reject it as untrusted (most languages do not automatically trust Windows system/user certs).

What problems is the product solving and how is that benefiting you?

It solves the issue of being able to proxy any website on the internet, block access to certain sites that you don't want accessed in a corporate environment, etc.

What do you like best about the product?

It provides seamless service without any interruption. Also it gets connected automatically when I switch my network. If I work from home, either from LAN or WiFi, the connection will be smooth always.

What do you dislike about the product?

The connection speed matters. I think it reduces the bandwidth of my local broadband speed. If I use Microsoft Teams, the connection is good. But if I try to transfer any big files to the cloud, I face a little slowness.

What problems is the product solving and how is that benefiting you?

It connects me to my office network without any additional credentials. If I log in once, it saves the login credentials and uses them whenever needed.

What do you like best about the product?

I mainly use Zscaler Internet Access to securely access the internet and company applications, especially while working remotely or from different networks. I appreciate how it protects my connection, blocks unsafe websites, and simplifies following the company security rules. The thing I like most is that it works quietly in the background, making my experience smooth without complicating things. Once it's set up, I don't have to think much about it while browsing or accessing work resources. It gives me high confidence that the websites or applications I'm using are being checked properly. The biggest value for me is that it doesn't interfere with my normal work, and I can just connect and continue with my tasks. The software handles security with ease and doesn't affect my productivity.

What do you dislike about the product?

One thing I feel could be improved is the initial setup. Whenever there is a connection issue, it's not clear every time from the user side what the root cause is, so having clear messages or simple troubleshooting steps would help. I also feel that the application could be a little more user-friendly when it comes to showing the connection status. Sometimes it would be useful to quickly know whether the traffic is being properly secured or if there is some issue with the connection. Another thing is that, depending on the network, I have noticed that the connection can sometimes feel a little slower, especially when switching between different networks. It's not a major problem but it's noticeable during day-to-day work.

What problems is the product solving and how is that benefiting you?

I use Zscaler Internet Access to securely access the internet and company applications, protecting my connection and blocking unsafe websites. It simplifies following security rules and makes remote work easier without manual steps. It works quietly, ensuring a smooth experience and high confidence in security.

What do you like best about the product?

From an IT support perspective, I appreciate that Zscaler Internet Access offers centralized control over internet access and security policies. It’s especially helpful for managing users across multiple locations without having to rely entirely on traditional network security setups. Once you get familiar with the logs and how the policy flow works, troubleshooting access and policy-related issues is fairly straightforward as well.

What do you dislike about the product?

There’s a bit of a learning curve when you’re first getting familiar with the policies and the troubleshooting process. Some connectivity issues can also take time to investigate, since there may be multiple factors involved, such as endpoint settings, policies, and overall network conditions.

What problems is the product solving and how is that benefiting you?

It helps secure users’ internet access no matter where they’re working. From an enterprise IT perspective, having centralized policies makes it easier to manage access, investigate security-related issues, and support remote users without relying entirely on the corporate network.

What do you like best about the product?

ZScaler provides secure access especially when working from different locations outside Office, that helps in.giving comfort that secure connection is established

What do you dislike about the product?

ZScaler has a pop up in the bottom of Windows tab however that option at times doesn't appear especially if we need to authenticate a new connection which causes company websites to not open

What problems is the product solving and how is that benefiting you?

ZScaler helps provide me relevant and secure access to internal Company Intranet and getting comfort that the network is not compromised, my job involves travelling and this resolves the issue