Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
205 reviews
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External reviews are not included in the AWS star rating for the product.
Simple, Transparent Security with Clear Traffic Visibility
What do you like best about the product?
I like how simple and transparent it is, with strong security that doesn’t feel restrictive. It runs seamlessly in the background while still giving me clear visibility into traffic and potential risks.
What do you dislike about the product?
At times it feels overly restrictive, with legitimate websites or tools getting blocked. Troubleshooting can also be slow, especially when it isn’t clear why access was denied in the first place.
What problems is the product solving and how is that benefiting you?
It provides secure internet access wherever I’m working, without having to rely on office networks or VPNs. As a result, I get safer browsing with fewer risks, plus consistent access when I’m working remotely or on client systems.
Great Centralized VM Access, but Connection and Access Controls Need Work
What do you like best about the product?
It’s a good tool for having centralized access to all client-facing virtual machines. The best part is that it can be accessed over port 443, rather than relying on the typical RDP port.
What do you dislike about the product?
The connection is usually inconsistent. Access control also feels limited because it relies on usernames rather than role-based access. On top of that, access to the clipboard and local drives is terrible.
What problems is the product solving and how is that benefiting you?
It provides single-window access to all my virtual machines, without frequent login prompts. I don’t need to remember separate credentials for each machine, domain, or region, which makes access much simpler.
Seamless Connectivity and Strong Zero-Trust Security with Zscaler
What do you like best about the product?
Zscaler is a strong zero-trust security model that provides the level of security our organization expects. Connectivity is seamless: once I log in, it connects automatically, and the background processing requires very little effort from the user while still doing its job.
What do you dislike about the product?
I have faced couple of times automatic login issues; It is hard to identify where the application is, especially the icon is bit difficult to identify and troubleshoot the problems. I need to wait until I connect back.
What problems is the product solving and how is that benefiting you?
In our organization we required a strong security for our internet access; consistent to all users i.e. suitable for office, working from home, even global travelers with one security policy; centralized policy management and clear visibility with high scalability for our growing organization
Easy Configuration and Granular Rules with Helpful Insights
What do you like best about the product?
It’s easy to configure, and it lets me set granular rules based on my requirements. I can also troubleshoot issues more easily with the help of web or fw insights.
What do you dislike about the product?
Sometimes the URL filtering rule does not work as expected. Also, Tunnel 2.0 can cause slowness and increased latency when accessing internet traffic.
What problems is the product solving and how is that benefiting you?
When users are working frok or anywhere we can create the policies and control the trafficso users can only access the traffic which allowed by company
Seamless, Cloud-Native Security with Granular Control in Zscaler Internet Access (ZIA)
What do you like best about the product?
I really like how Zscaler Internet Access (ZIA) delivers a seamless, secure experience for our remote workforce. Because it’s cloud-native, our security policies are applied consistently no matter where a user is located. The ability to inspect SSL traffic at scale without noticeably impacting performance is a major plus. On top of that, the interface feels intuitive, and the granular control over web access and threat protection gives us real peace of mind about our overall network security and data integrity.
What do you dislike about the product?
While Zscaler is highly effective, the administrative interface can feel a bit overwhelming at first due to the sheer volume of features and granular policies. The learning curve for new administrators is quite steep. Additionally, we occasionally experience minor false positives where legitimate sites or harmless applications are temporarily blocked, requiring manual whitelisting. Finally, navigating the logs to generate highly customized reports can sometimes be less intuitive and slower than expected.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access solves the complex challenge of securing remote connections and protecting sensitive information without the performance lag of traditional VPNs. In our daily operations, handling confidential client files, financial data, and compliance documents requires non-negotiable security. ZIA ensures that all traffic is rigorously inspected and secured, regardless of where the team is working from. The biggest benefit is the combination of a seamless user experience and complete peace of mind. It allows us to confidently conduct business outreach, connect with external partners, and manage our professional services securely from any location.
Strong security solution with flexibility in management
What do you like best about the product?
What I like most about Zscaler Internet Access is that it combines strong security with ease of use at the same time, without the need for complex devices or traditional infrastructure management. I appreciate the strong security feature it offers in protecting users from cyber threats such as malicious sites and cyber attacks, and the fact that it allows users to connect to the network securely from anywhere without relying on traditional VPNs. I also consider that it provides a strong level of security, easy centralized management, excellent support for remote work, and high scalability.
What do you dislike about the product?
The performance of Zscaler Internet Access is very good, but there are some areas that can be improved. Firstly, setting up and configuring advanced policies initially can be complex and requires clear technical expertise, especially in large environments. Also, there are challenges in the flexibility of policy application in large and complex environments, where organizing policies and avoiding conflicts between them requires careful planning and continuous management. Additionally, improving the experience of managing exceptions is necessary, as dealing with them frequently can increase the complexity of settings over time if not well organized. One of the improvements that could be beneficial is simplifying the user interface for policy management and making it more user-friendly for new users to reduce the learning curve.
What problems is the product solving and how is that benefiting you?
I find that Zscaler Internet Access helps protect users from cyber threats such as malicious sites, and provides secure remote access without the need to use a traditional VPN.
Strong security, but needs improvement in performance and cost.
What do you like best about the product?
I love that Zscaler Internet Access provides strong security and a fast user experience without complexity, as it thoroughly inspects all traffic, including encrypted traffic. It offers comprehensive protection by enabling direct and fast access to applications from anywhere without the need for traditional complex infrastructure like VPNs and firewalls. This combination of security and speed makes using the product comfortable and efficient.
What do you dislike about the product?
Strong in security, but needs improvement in performance, ease of management, and cost.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure browsing, eliminate the complexity of VPNs, and protect data. It provides fast access to applications and enhances security without relying on VPNs or firewalls.
Advanced protection and ease of use with some challenges
What do you like best about the product?
I appreciate the ease of use in Zscaler Internet Access because it saves time in management without complexity. I also like the high level of security that continuously protects against cyber threats, which helps me work more efficiently. I love the complete control over internet access that the software provides.
What do you dislike about the product?
Sometimes there is a slight delay in the connection, and also setting up some policies can be complicated and needs simplification.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure the company's internet connections, protecting us from cyber threats such as viruses and malware. It is easy to use and saves time in management, while ensuring a high level of security for continuous protection and greater operational efficiency.
Effortless Auto-Connect and Easy Disconnect
What do you like best about the product?
I like that it connects automatically when I open my laptop, so I don’t have to remember to enable it. I also appreciate that I can disconnect from it easily whenever I need to.
What do you dislike about the product?
I think the main thing I don’t like is that my internet speed slows down after enabling Zscaler. This is an issue that should be solved in some way…..
What problems is the product solving and how is that benefiting you?
It improves my access to many websites I use for work, such as Salesforce and Exceed. Another thing I appreciate is that it helps secure my connection when I’m accessing confidential sites.
Secure cloud access without complex VPNs
What do you like best about the product?
What I like the most is its cloud security approach, which eliminates the need for complex VPNs and allows secure and fast access to any application.
What do you dislike about the product?
What I don't like is that at the beginning it can be very complex, especially in organizations with very complex and customized network configurations.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access solves problems related to security and internet access in enterprise environments and eliminates dependencies on VPN, and this is a benefit.
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