Zscaler Internet Access (ZIA)

What do you like best about the product?

What I like best about Zscaler Internet Access (ZIA) is that it provides secure internet access from anywhere without relying on traditional VPNs or on-premise firewalls, while inspecting web traffic for threats in real time. It combines strong security with a seamless user experience.

What do you dislike about the product?

Occasionally it can block legitimate websites or business applications, requiring exceptions and causing minor user frustration.Sometimes overly restrictive policies can block legitimate sites and impact productivity.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access solves the problem of secure internet access for employees working from anywhere, without relying on traditional VPNs or firewalls. It protects users from cyber threats while providing direct and fast access to cloud applications.

What do you like best about the product?

What I like most about Zscaler Internet Access is its cloud-native, Zero Trust approach to securing internet access. It provides secure, policy-based access from any location without relying on traditional VPNs. Features like URL filtering, SSL inspection, cloud firewall, and centralized policy management improve security, simplify administration, and enhance visibility while delivering a seamless user experience.

What do you dislike about the product?

One drawback of Zscaler Internet Access is that troubleshooting can be challenging because traffic is inspected and routed through the cloud, making it harder to quickly identify the root cause of connectivity issues. SSL inspection may also cause compatibility issues with some applications if not configured properly. Additionally, creating and managing complex policies requires a good understanding of the platform, and policy changes can sometimes take time to validate and test. Overall, these are manageable with proper planning and administration.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access solves the challenge of securing internet access for users regardless of their location. It replaces traditional perimeter-based security with a Zero Trust model, protecting users from malware, phishing, and unauthorized access while enforcing consistent security policies. For me, it simplifies security management, improves visibility into internet traffic, reduces reliance on VPNs, and helps resolve issues faster through centralized monitoring and detailed logs.

What do you like best about the product?

Zscaler Internet Access is Zscaler's cloud-delivered Secure Web Gateway and Secure Service Edge solution that secures users internet traffics. It is used by enterprises adopting Zero Trust security and hybrid work models its an excellent VPN to secure the data from hackers

What do you dislike about the product?

When applications stop working due to security policies or SSL inspection, identifying the exact cause can be difficult. Costs can increase significantly for large deployments, its an disadvantage that its powerful security comes with higher complexity, potential latency from traffic inspection, and premium licensing costs.

What problems is the product solving and how is that benefiting you?

Zscaler Internet access remains one of the best Secure Web Gateway and SSE products in 2026. While deployment complexity and licensing costs may be concerns

What do you like best about the product?

It's easy, you can authenticate early so you won't have issues. Very few issues as far as performance. Easiness of usage, not complicated. Like that even if you miss authenticating it is easy to get back in your systems quickly

What do you dislike about the product?

Worse thing is if you are away and you can't authenicate on time, you can't get in. It also locks you out on your phone applications. Sometimes when a clinch of the system, it keeps making your authenticate.

What problems is the product solving and how is that benefiting you?

We work all over the world, it is important for us to be able to access our data for anywhere without worrying about it being hacked, or data be stolen

What do you like best about the product?

What I like most is how it connects on any non-office network, no matter where I am. Anywhere I have an internet connection, I can connect to the VPN network safely and securely, which is one of its key USPs.

What do you dislike about the product?

Sometimes if the network is not good there, I feel some latency and video calls do buffer where without connecting this buffering will be less. This is prominent when more people are using this.

What problems is the product solving and how is that benefiting you?

Accessing sensitive data from non office networks like ARIBA, SAP, COUPA and legal platforms like Volody. These are very sensitive websites and joining them without being connected to office network is a plus point.

What do you like best about the product?

ZIA is Zscaler’s cloud-native Secure Web Gateway for secure internet and SaaS access. Users connect directly to apps through the cloud, with identity- and policy-based access. its a Fast & Reliable Access.

1. Threat protection
2.Strong security + simplicity
3.Ease of deployment

What do you dislike about the product?

Occasional latency issues during peak usage. Some report low internet speed and sites not opening. Sometimes whitelisted sites still don’t work. Error messages just say "blocked by Zscaler" with no detail

What problems is the product solving and how is that benefiting you?

Its best for Work from Anywhere - i get the same fast & Secure Internet Access. It Handles authentication & Security Automatically, I do not need to open things Manually as Zscaler will do it for me.

What do you like best about the product?

What I like best about Zscaler Internet Access (ZIA) is how it delivers exceptional performance through fast, direct-to-cloud connectivity and seamless SSL decryption, all while remaining virtually invisible to employees via a lightweight, frictionless end-user UI/UX. The platform features robust, ecosystem-wide integrations with our existing IdP and EDR tools (such as Okta and CrowdStrike), allowing us to seamlessly leverage ZIA's advanced AI and threat intelligence for proactive zero-day sandboxing and automated data protection. While the initial onboarding and support phase requires strategic planning to transition away from legacy routing, ZIA's premium pricing ultimately delivers a massive ROI by completely consolidating our security stack, eliminating costly hardware maintenance, and drastically reducing administrative overhead.

What do you dislike about the product?

What I dislike most about Zscaler Internet Access (ZIA) is the steep learning curve and fragmented nature of the admin UI/UX, which makes complex policy management cumbersome. While its security capabilities are strong, the deep SSL inspection frequently breaks proprietary or legacy applications, requiring tedious configuration bypasses that impact operational performance. Additionally, the initial onboarding is highly complex, and standard customer support can be slow to resolve intricate routing issues. Finally, ZIA sits at a very premium pricing point; the licensing feels rigid, and advanced AI and threat intelligence modules require expensive add-on tiers, making the total cost of ownership quite high."

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access solves the core problems of legacy VPN latency and physical hardware sprawl by moving enterprise security entirely to a cloud-native edge. Instead of backhauling traffic through a traditional data center, ZIA routes our hybrid workforce directly and securely to the internet and SaaS apps. This benefits our organization by eliminating expensive appliance maintenance and drastically reducing IT administrative overhead through tool consolidation. Most importantly, its ability to perform 100% SSL decryption and AI-driven threat inspection at scale ensures we block zero-day attacks and prevent sensitive data leaks via shadow IT, all without sacrificing network performance for our end users.

What do you like best about the product?

However, the best thing about it is the centralized cloud management. It eliminates the need to maintain and scale any on-premises security appliances. Having everything managed globally through a single console is extremely efficient and makes day-to-day administration much simpler.

What do you dislike about the product?

At times, troubleshooting can be challenging because the logging process isn’t always instantaneous. For example, if a user gets blocked from accessing a site, having to wait for the traffic logs to appear on the dashboard to understand why the user was blocked can take a while.

What problems is the product solving and how is that benefiting you?

Problem: The cost of managing on-site firewalls and web proxies across multiple office locations was high, and it also led to fragmented security policies.

Benefit: After implementing web security in the cloud, there is no longer a need to purchase, deploy, and maintain hardware infrastructure. As a result, no matter which office location is being used, users consistently get the same level of security and the same web filtering.

What do you like best about the product?

I appreciate using Zscaler Internet Access for work as a VPN client because it allows me to be connected to the internet in a secure way everywhere. I like that it's easy to deal with and works well in the background. I value the safe connection to the internet, which means I don't need to worry about public WiFi being a risk. Setting it up was very easy and fast.

What do you dislike about the product?

It's more the policies that we have, which are that I must authenticate once every 24 hours.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access allows me to connect to the internet securely everywhere, ensuring safe connections even on public Wi-Fi without worries about risks.

What do you like best about the product?

My top three would be Consistent Edge Security for Hybrid Work, ​SSL/TLS Inspection at Scale, and a Seamless User Experience. Security checks happen in a single pass, meaning our users get direct-to-internet speeds without sacrificing security posture,

What do you dislike about the product?

​Complexity of Initial SSL Inspection Configuration: While ZIA handles SSL decryption beautifully once it's running, getting the initial configuration dialed in can be a headache.

What problems is the product solving and how is that benefiting you?

ZIA enables a secure Direct-to-Internet architecture. Users connect straight to the cloud via the nearest Zscaler data center. This has significantly reduced our network backhaul costs, freed up data center bandwidth, and dramatically improved application performance for our workforce.