Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
201 reviews
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Seamless, Cloud-Native Security with Granular Control in Zscaler Internet Access (ZIA)
What do you like best about the product?
I really like how Zscaler Internet Access (ZIA) delivers a seamless, secure experience for our remote workforce. Because it’s cloud-native, our security policies are applied consistently no matter where a user is located. The ability to inspect SSL traffic at scale without noticeably impacting performance is a major plus. On top of that, the interface feels intuitive, and the granular control over web access and threat protection gives us real peace of mind about our overall network security and data integrity.
What do you dislike about the product?
While Zscaler is highly effective, the administrative interface can feel a bit overwhelming at first due to the sheer volume of features and granular policies. The learning curve for new administrators is quite steep. Additionally, we occasionally experience minor false positives where legitimate sites or harmless applications are temporarily blocked, requiring manual whitelisting. Finally, navigating the logs to generate highly customized reports can sometimes be less intuitive and slower than expected.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access solves the complex challenge of securing remote connections and protecting sensitive information without the performance lag of traditional VPNs. In our daily operations, handling confidential client files, financial data, and compliance documents requires non-negotiable security. ZIA ensures that all traffic is rigorously inspected and secured, regardless of where the team is working from. The biggest benefit is the combination of a seamless user experience and complete peace of mind. It allows us to confidently conduct business outreach, connect with external partners, and manage our professional services securely from any location.
Strong security solution with flexibility in management
What do you like best about the product?
What I like most about Zscaler Internet Access is that it combines strong security with ease of use at the same time, without the need for complex devices or traditional infrastructure management. I appreciate the strong security feature it offers in protecting users from cyber threats such as malicious sites and cyber attacks, and the fact that it allows users to connect to the network securely from anywhere without relying on traditional VPNs. I also consider that it provides a strong level of security, easy centralized management, excellent support for remote work, and high scalability.
What do you dislike about the product?
The performance of Zscaler Internet Access is very good, but there are some areas that can be improved. Firstly, setting up and configuring advanced policies initially can be complex and requires clear technical expertise, especially in large environments. Also, there are challenges in the flexibility of policy application in large and complex environments, where organizing policies and avoiding conflicts between them requires careful planning and continuous management. Additionally, improving the experience of managing exceptions is necessary, as dealing with them frequently can increase the complexity of settings over time if not well organized. One of the improvements that could be beneficial is simplifying the user interface for policy management and making it more user-friendly for new users to reduce the learning curve.
What problems is the product solving and how is that benefiting you?
I find that Zscaler Internet Access helps protect users from cyber threats such as malicious sites, and provides secure remote access without the need to use a traditional VPN.
Strong security, but needs improvement in performance and cost.
What do you like best about the product?
I love that Zscaler Internet Access provides strong security and a fast user experience without complexity, as it thoroughly inspects all traffic, including encrypted traffic. It offers comprehensive protection by enabling direct and fast access to applications from anywhere without the need for traditional complex infrastructure like VPNs and firewalls. This combination of security and speed makes using the product comfortable and efficient.
What do you dislike about the product?
Strong in security, but needs improvement in performance, ease of management, and cost.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure browsing, eliminate the complexity of VPNs, and protect data. It provides fast access to applications and enhances security without relying on VPNs or firewalls.
Advanced protection and ease of use with some challenges
What do you like best about the product?
I appreciate the ease of use in Zscaler Internet Access because it saves time in management without complexity. I also like the high level of security that continuously protects against cyber threats, which helps me work more efficiently. I love the complete control over internet access that the software provides.
What do you dislike about the product?
Sometimes there is a slight delay in the connection, and also setting up some policies can be complicated and needs simplification.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure the company's internet connections, protecting us from cyber threats such as viruses and malware. It is easy to use and saves time in management, while ensuring a high level of security for continuous protection and greater operational efficiency.
Effortless Auto-Connect and Easy Disconnect
What do you like best about the product?
I like that it connects automatically when I open my laptop, so I don’t have to remember to enable it. I also appreciate that I can disconnect from it easily whenever I need to.
What do you dislike about the product?
I think the main thing I don’t like is that my internet speed slows down after enabling Zscaler. This is an issue that should be solved in some way…..
What problems is the product solving and how is that benefiting you?
It improves my access to many websites I use for work, such as Salesforce and Exceed. Another thing I appreciate is that it helps secure my connection when I’m accessing confidential sites.
Secure cloud access without complex VPNs
What do you like best about the product?
What I like the most is its cloud security approach, which eliminates the need for complex VPNs and allows secure and fast access to any application.
What do you dislike about the product?
What I don't like is that at the beginning it can be very complex, especially in organizations with very complex and customized network configurations.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access solves problems related to security and internet access in enterprise environments and eliminates dependencies on VPN, and this is a benefit.
Fast, Reliable Internet Access with Seamless Security Policies
What do you like best about the product?
I appreciate Zscaler Internet Access for its ability to securely connect users to the internet with minimal latency. The cloud-native approach ensures fast, reliable access to applications while enforcing security policies seamlessly
What do you dislike about the product?
While ZIA simplifies security overall, configuring certain advanced policies or customizations can be a bit complex initially, requiring some learning for teams new to cloud-based security.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access addresses several key challenges in modern networking and security. It eliminates the need for backhauling traffic through on-premises appliances, ensuring users are protected from malware, phishing, and data leaks wherever they are. For me, this means I can work securely from any location without worrying about complex VPN setups, and our organization benefits from simplified, centralized security management and faster access to applications
Powerful Cloud Security with Centralized Policy Management in Zscaler Internet Access
What do you like best about the product?
One of the best things about Zscaler Internet Access is its strong cloud-based security architecture. It provides real-time protection against web threats, malware, and unauthorized access, which significantly improves overall security posture without relying on traditional on-premise firewalls.Another key advantage is its centralized policy management. Administrators can control and enforce security policies across all users and locations from a single dashboard, making it highly effective for remote and hybrid work environments.I also appreciate the granular URL filtering and access control, which allows organizations to block or allow traffic based on domains, URLs, or IPs. This helps maintain compliance and prevents risky browsing behavior.Finally, features like SSL inspection, DLP (Data Loss Prevention), and bandwidth control provide deep visibility into traffic and help prevent data leaks, making it a complete secure web gateway solution.
What do you dislike about the product?
One of the main drawbacks of Zscaler Internet Access is performance and latency issues. Since all traffic is routed through Zscaler’s cloud, users sometimes experience slower internet speeds and delays, especially during peak hours or in certain regions.
I also find that troubleshooting can be difficult. Logs and visibility are sometimes limited, making it harder to quickly identify and resolve issues when something breaks.
Additionally, Zscaler can feel overly restrictive at times. Its aggressive security policies may block legitimate websites or applications, requiring frequent manual adjustments and exceptions.
concern is cost. Zscaler is considered a premium solution, and licensing—especially for advanced features—can be expensive compared to traditional firewalls or alternative solutions.
I also find that troubleshooting can be difficult. Logs and visibility are sometimes limited, making it harder to quickly identify and resolve issues when something breaks.
Additionally, Zscaler can feel overly restrictive at times. Its aggressive security policies may block legitimate websites or applications, requiring frequent manual adjustments and exceptions.
concern is cost. Zscaler is considered a premium solution, and licensing—especially for advanced features—can be expensive compared to traditional firewalls or alternative solutions.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access (ZIA) primarily solves the limitations of traditional firewall-based security, which struggle to protect modern, cloud-driven environments. Legacy setups often fail to detect advanced threats, lack visibility into encrypted traffic, and create performance bottlenecks due to backhauling traffic through data centers.
One major problem it addresses is cybersecurity threats like malware, ransomware, and phishing. ZIA inspects all internet traffic (including SSL/TLS encrypted traffic) in real time.
Benefit: Users get secure and seamless connectivity without performance degradation from VPN backhauling.
ZIA also solves the problem of poor visibility and control over user activity and cloud applications. It provides centralized policy enforcement and granular controls over web traffic and SaaS usage.
One major problem it addresses is cybersecurity threats like malware, ransomware, and phishing. ZIA inspects all internet traffic (including SSL/TLS encrypted traffic) in real time.
Benefit: Users get secure and seamless connectivity without performance degradation from VPN backhauling.
ZIA also solves the problem of poor visibility and control over user activity and cloud applications. It provides centralized policy enforcement and granular controls over web traffic and SaaS usage.
Granular Policy Control & Secure Access Management
What do you like best about the product?
I use Zscaler Internet Access primarily for its application control, which offers granular features for creating policies department-wise. I appreciate how it utilizes zero trust internet access, verifying every request based on identity, device posture, and policy, which significantly enhances security. Additionally, I find that the initial setup is very simple, particularly if you're migrating from another CASB solution to Zscaler Internet Access.
What do you dislike about the product?
There is all things up to the mark but while we found any issues related to the SSL blocked url or services we need dive into analytics and logs in more they can improve the Logs visibility which can help to create bypass or whitelist the same thing.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps us manage internet access per compliance requirements with zero trust security. I like its granular application control features for department-wise policy creation, enhancing security by verifying every request based on identity and device posture.
Effective Traffic Control and Audit Tool
What do you like best about the product?
I use Zscaler Internet Access to control and audit end-user traffic and activity, which are working well for my company. It helps me audit end-user activity in case incidents occur and prevents access to non-business websites to control user productivity. Also, the initial setup wasn't complex, which made it easier to get started.
What do you dislike about the product?
till now i have no dislikes from the product
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps me control and audit end-user traffic, preventing incidents by blocking non-business websites and boosting productivity.
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