Zscaler Internet Access (ZIA)

What do you like best about the product?

I liked that it provides secure, reliable internet access without feeling overly complex. The cloud-based security approach also makes it straightforward to apply consistent security policies across different users and locations.

I used it regularly to access the internet from various places, and the cloud-based security model meant I didn’t have to depend as much on traditional network infrastructure or spend time manually managing security settings.

The biggest workflow improvement for me was the consistency. Security policies were enforced no matter where I was working, which made remote work easier and more predictable.

One unexpected benefit was how much simpler it was to maintain a consistent security experience across users and devices. Overall, it strikes a good balance between security, flexibility and ease of management.

What do you dislike about the product?

One area that could be improved is the troubleshooting experience when access to a website or application is blocked. At times, it’s hard to tell exactly what triggered the block or what specific steps are needed to fix it. More detailed, user-friendly explanations, along with clearer guidance on next actions, would make troubleshooting much faster.

I’ve also noticed that policy changes and configuration updates can occasionally take some digging before their impact is fully clear.

Lastly, the reporting and dashboard experience could be more intuitive. More customizable dashboards, plus an easier way to drill down from a high-level alert into the underlying traffic, would make the platform more efficient to use.

What problems is the product solving and how is that benefiting you?

One area that could be improved is the troubleshooting experience when access to a website or application is blocked. At times, it’s hard to tell exactly what triggered the block or what steps are needed to fix it. More detailed, user-friendly explanations, along with clearer guidance for next steps, would make troubleshooting faster.

I’ve also noticed that policy changes and configuration updates can sometimes take some digging around before their impact is fully clear.

Lastly, the reporting and dashboard experience could be more intuitive. More customizable dashboards, plus an easier way to drill down from a high-level alert into the underlying traffic, would make the platform more efficient to use.

What do you like best about the product?

It’s a cloud-native, zero-trust architecture that provides secure internet access from anywhere, without relying on traditional VPNs or on-premises security appliances.

What do you dislike about the product?

Internet speed overhead is noticeable. Because of traffic, I routinely see a drop in both download and upload speeds. It also seems tied to the distance to the point of presence, and there are occasional outages on the shared node.

What problems is the product solving and how is that benefiting you?

Provides critical benefits by reducing corporate risk, cutting infrastructure costs and improving employee mobility. Zero hardware upkeep. Elimitaes complex hardware.

What do you like best about the product?

What I like most about Zscaler Internet Access is that it facilitates a secure Internet connection from anywhere, without depending on the user's location or the network. It also stands out for its ease of management, traffic visibility, and ability to apply security policies centrally.

What do you dislike about the product?

What I like least about Zscaler Internet Access are the incorrect blocking of sites and applications. On some occasions, they interrupt daily work and affect productivity. I would like ZIA to improve the accuracy of its policies to reduce false positives and avoid unnecessary blockages.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access helps protect Internet access and control the sites and applications that can be used within the organization. This improves security, reduces the risk of accessing malicious content, and facilitates the enforcement of security policies. As a benefit, it allows for safer work and greater control over Internet access.

What do you like best about the product?

This tool was implemented on my work device and I've have found it to be easy to troubleshoot and repair with IT. This is important for remote workers like me.

What do you dislike about the product?

Usually the tool is very easy and runs its software updates as designed by IT. But we frequently need to "repair the app" in the tool when it updates incorrectly. This causes site blockages that shouldn't be.

What problems is the product solving and how is that benefiting you?

The Zscaler tool was implemented on my computer for me by IT. From my understanding, it helps block and allow certain websites for employees in the enterprise.

What do you like best about the product?

I like the ZIA console, which is very easy to use for beginners administrator.
ZIA provide granular control level access which make this product very effective.
SSL inception is very good in ZIA.

What do you dislike about the product?

I dislike the troubleshooting part because it’s a bit complex, especially when trying to figure out whether the issue is with the ZCC agent or at the network level. Also, the reporting could be improved, particularly the dashboard section.

What problems is the product solving and how is that benefiting you?

Internet access is much easier now, and I don’t need to rely on a traditional firewall. Since this is a cloud solution, we also get redundant networking and support from this product best.

What do you like best about the product?

Frm my experience, I'd say the best part of zscaler internet access is that it's ease of use. Once it is active, it runs in the background & provides a secure access to websites and Applications in my work pc. As an end user I don't need to manage complex settings, which makes it's convenient.

What do you dislike about the product?

Zscaler works generally well in background, but the application provides a very little to no information when a website is restricted or a connection fails. I may like if more detailed notification and simple troubleshooting guide help users understand the issue well, before reaching to IT support.

What problems is the product solving and how is that benefiting you?

This application helps protect my work pc every time by securing Internet & cloud applications access N blocking potential unsafe traffic. On this note, benefits me to use websites work applications securely without needing to manage complicated security settings.

What do you like best about the product?

Zscaler Internet Access is a highly effective cloud security platform that helps organizations provide secure, reliable internet access for users wherever they work. Its cloud-native design makes it scalable and well-suited for remote and hybrid environments, while features like threat protection, URL filtering, SSL inspection, and centralized policy management help strengthen overall security.

Overall, Zscaler Internet Access is a strong choice for enterprises looking to modernize web security, improve visibility, and support a zero trust security strategy.

What do you dislike about the product?

Zscaler Internet Access is powerful, but it can feel complex to configure and manage, especially for teams new to cloud security platforms. Policy tuning may require significant time, and users can occasionally experience slowdowns or access issues if inspection rules are too aggressive. Troubleshooting can also be challenging because traffic is routed through Zscaler’s cloud infrastructure, which may add complexity when diagnosing connectivity or application problems.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access helps solve the challenge of securing users who access the internet from different locations, especially in remote or hybrid work environments. It reduces reliance on traditional on-premise security appliances by providing cloud-based web security, threat protection, URL filtering, and policy enforcement.

The main benefit is that users can access the internet more securely from anywhere, while the organization gets better visibility and control over web traffic. It also helps reduce risk from malware, phishing, and unsafe websites, and supports a more scalable zero trust security approach.

What do you like best about the product?

My company uses this for every laptop as a layer of security when accessing the internet and files from home. This is seamless and does not interfere with my access to the items I need to do my job efficiently. a prompt will come up every once in a while but in general I don't have to think about it.

What do you dislike about the product?

My company wasn't 100% clear on the installation/steps to begin using this so there was a slight learning curve but it has been overcome and isn't an issue now

What problems is the product solving and how is that benefiting you?

It is a layer of security that prevents access to my company's files and folders, it makes working remotely safe and secure while not interfering with my day to day job.

What do you like best about the product?

Zscaler Internet Access provides secure, cloud-based internet access without relying heavily on traditional on-premises security infrastructure. I particularly like its centralized policy management, strong security controls, visibility into user and application traffic, and ability to provide consistent protection for users regardless of their location.

What do you dislike about the product?

The main challenge with Zscaler Internet Access is that troubleshooting can sometimes be complex, especially when traffic is routed through different Zscaler data centers and latency or connectivity issues occur.

What problems is the product solving and how is that benefiting you?

Zscaler Internet Access is helping us secure and control internet access without depending entirely on traditional on-premises proxy infrastructure. It provides centralized security policies, URL filtering, SSL inspection, malware/threat protection, and better visibility into user and application traffic. This improves our security posture, supports secure access for users from different locations, and simplifies centralized policy management and monitoring.

What do you like best about the product?

Secure cloud proxy that intercepts, inspects all traffic and making sure data is safe.
No office bottlenecks,cloud based security platform that uses 'Zero Trust' model.

What do you dislike about the product?

It is a heavily cloud based application relied software.
Somewhat complex setup and policy management.
Sometimes it shows decreased network speed impacting efficiency.

What problems is the product solving and how is that benefiting you?

Replaces outdated "castle-and-moat" hardware, local proxies, and cumbersome VPNs that struggle with distributed workforces.Stops malware, ransomware, and phishing from spreading by inspecting traffic inline rather than letting untrusted traffic onto the corporate network