Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
191 reviews
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External reviews are not included in the AWS star rating for the product.
Secure Browsing Made Easy
What do you like best about the product?
I like that Zscaler Internet Access makes me feel secure and safe when browsing the internet. I appreciate that it helps defeat hacker programs and secures my data. I value the feature that stops unfaithful pages and programs because they can cause a lot of trouble like stealing personal data. Also, the initial setup was easy.
What do you dislike about the product?
Everything is going well till now
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to defeat hacker programs, secure my data, and stop unfaithful pages, ensuring safe internet browsing.
AI-Powered Security, But With Troubleshooting Hiccups
What do you like best about the product?
I like Zscaler Internet Access for its direct to cloud access, eliminating VPN lag and providing centralized management, global policy control, and real-time analytics. I appreciate its AI-powered SSL inspection, as it effectively scans and detects zero-day threats, transitioning smoothly where traditional filters might miss. The feature that stands out the most for me is the AI-powered SSL inspection, which has turned our biggest security blind spot into our strongest layer of defense. Zscaler's solution allows us to inspect all encrypted traffic without slowing down our bandwidth or forcing hardware upgrades. I also love the scalability since it's cloud-native, and it doesn't require worrying about CPU cycles, whether you have a small or large number of users streaming or downloading heavy data. It makes the VPN experience actually feel faster than being in the office and provides anti-virus engines without the latency that multiple appliances would introduce.
What do you dislike about the product?
It's easy for an admin to accidentally create overlapping roles and troubleshooting exactly why a specific site is blocked can sometimes feel like finding a needle in a haystack. Mainly, developer tools like Docker, Python, and Git use their own internal trust stores instead of the system's certificate store, leading to problems when Zscaler Internet Access tries to inspect this traffic. It frequently breaks the developer environment, requiring significant time to build workarounds. Additionally, when a user moves from a wired connection to Wi-Fi or a 5G hotspot, the Zscaler client connector can get stuck, leaving the user without internet access for up to sixty seconds. Finally, during network transitions, the client connector isn't always as seamless as hardware-based breakouts, especially on Mac OS or Linux.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access eliminates VPN lag with direct cloud access and enhances security with AI-powered SSL inspection, reducing latency by 4% and replacing expensive hardware. It inspects encrypted traffic and turns laptops into secure branches, addressing hybrid work challenges and legacy VPN limitations.
Good for Accessing Websites Abroad, Easy to Download on My Phone
What do you like best about the product?
Yes , it’s good in internet access and help me to login much website outside my country then i will be able to download it to my phone.
At all it is good
At all it is good
What do you dislike about the product?
Some users report slower internet speeds after routing traffic through Zscaler’s cloud proxy.
Why it happens:
All traffic is inspected and routed through Zscaler data centers
SSL inspection adds processing time
Misconfigured traffic forwarding rules
Why it happens:
All traffic is inspected and routed through Zscaler data centers
SSL inspection adds processing time
Misconfigured traffic forwarding rules
What problems is the product solving and how is that benefiting you?
All traffic is routed through Zscaler’s cloud for inspection
SSL/TLS inspection adds processing delay
Poor location-to-datacenter routing can increase latency
Effect:
Slower downloads
Lag in SaaS apps (Microsoft 365, Salesforce, etc.)
Video/Zoom jitter
SSL/TLS inspection adds processing delay
Poor location-to-datacenter routing can increase latency
Effect:
Slower downloads
Lag in SaaS apps (Microsoft 365, Salesforce, etc.)
Video/Zoom jitter
Secure and Reliable, but Speed Could Improve
What do you like best about the product?
I find Zscaler Internet Access to be very good and safe. I like that it is very safe and fast authenticated, which is important to me. The installation process was fast too, which was a plus.
What do you dislike about the product?
I sometimes experience low internet speed while using it, and some websites don't open.
What problems is the product solving and how is that benefiting you?
Using Zscaler Internet Access, I find it very good and safe, as well as fast and authenticated.
Flexible and Reliable Internet Control
What do you like best about the product?
I like that Zscaler Internet Access is flexible in blocking. I also value the cloud application control feature.
What do you dislike about the product?
The initial setup of Zscaler Internet Access was rated 5 out of 10, indicating it might not be the easiest to set up.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to control internet access for remote users. It's flexible in blocking, making it effective as a firewall installed at the endpoint.
Cloud-Native Zero-Trust Security with Powerful Policy Control
What do you like best about the product?
What I like most about Zscaler Internet Access is its cloud-native security model and strong zero-trust architecture. It provides secure web access without relying heavily on traditional VPN infrastructure. Features like URL filtering, SSL inspection, advanced threat protection, and granular policy control are very effective.
The centralized admin console gives good visibility into user traffic and helps enforce consistent security policies across remote and on-prem users. It also scales well and reduces the dependency on legacy firewall hardware.
The centralized admin console gives good visibility into user traffic and helps enforce consistent security policies across remote and on-prem users. It also scales well and reduces the dependency on legacy firewall hardware.
What do you dislike about the product?
One area for improvement would be the initial setup and policy configuration, which can be complex for new administrators. The interface is powerful but may require some learning time to fully utilize all features.
In certain scenarios, there can be minor latency depending on user location and traffic routing. However, these are manageable and do not significantly impact overall security and performance
In certain scenarios, there can be minor latency depending on user location and traffic routing. However, these are manageable and do not significantly impact overall security and performance
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access solves the challenge of securing internet traffic without relying on traditional perimeter-based security or legacy VPN infrastructure. It helps enforce zero-trust access by inspecting and controlling user traffic regardless of location.
This benefits us by improving visibility, reducing security risks from web-based threats, and providing consistent policy enforcement for remote and on-prem users. It also simplifies security management through centralized control and reduces dependency on on-prem firewall hardware.
This benefits us by improving visibility, reducing security risks from web-based threats, and providing consistent policy enforcement for remote and on-prem users. It also simplifies security management through centralized control and reduces dependency on on-prem firewall hardware.
Robust Cloud Security, Slight Learning Curve
What do you like best about the product?
I like how Zscaler Internet Access provides security without adding complexity for users or administrators due to its cloud-based architecture. It's great that it offers consistent protection for users regardless of their location, which is very helpful in a hybrid or remote work environment. I also appreciate the real-time traffic inspection and strong threat prevention capabilities, which block malicious activity effectively. The centralized policy management and detailed visibility into user activity make internet monitoring and control straightforward. Additionally, the seamless user experience is a big plus; it ensures secure internet access with minimal impact on performance, allowing employees to work without disruptions while security remains robust.
What do you dislike about the product?
One area that could be improved in Zscaler Internet Access is troubleshooting and issue resolution. At times, identifying the exact reason why certain websites or applications are blocked can take extra effort, especially when dealing with complex policies or traffic logs. More intuitive diagnostics or clearer error insights would make problem resolution faster. Another aspect is the initial setup and policy configuration, which can be a bit complex for new users or teams without prior experience. The learning curve for managing advanced settings and fine-tuning policies could be smoother with more simplified guidance or documentation. There are also occasional concerns around latency or performance depending on network conditions or location, which can impact the user experience in some scenarios. While it generally performs well, further optimization in this area would be beneficial.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure internet traffic, protect from cyber threats, and manage access for remote workers. It provides real-time traffic inspection, simplifies security management with centralized policies, and improves visibility and control over user activities, supporting a flexible work environment.
Easy to Deploy and Configure with Fast, Reliable Customer Support
What do you like best about the product?
Easy to deploy as it's Saas based, easy to configure / implement, lightweight agent don't consume much resources, Best n quick customer support, Easy integration with Entra AD.
What do you dislike about the product?
Frequent change in Applications URLs. SSL inspection creates issue with some application access where always bypass suggested. File Access control and few policies don't have policy expiry and device-based access options available.
What problems is the product solving and how is that benefiting you?
As Zscaler has it's own firewall along side being proxy solution we use it as outbound firewall also. It gives flexibility as user based access. User based access is main feature we benifites from.
Fast, Secure, Cloud-Native Web Security with Seamless Scalability
What do you like best about the product?
Zscaler Internet Access excels at delivering fast, secure, cloud-native web security. Standout strengths include seamless scalability, real-time threat protection, and granular policy controls that are easy to apply consistently. Its global cloud architecture helps ensure low-latency access and uniform security across locations and devices. Overall, it’s a strong fit for modern workforces and hybrid environments.
What do you dislike about the product?
Some users have noted that Zscaler Internet Access can feel complex during the initial setup, especially when it comes to policy configuration. There are also occasional false positives in threat detection, and the limited ability to customize reporting can be challenging. Pricing for advanced features may be another consideration, particularly for smaller organizations.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access addresses critical web security gaps by protecting users from threats, enforcing security policies, and supporting compliance requirements. It helps organizations deliver fast, scalable security without being limited by hardware constraints, which can reduce risk while also improving the overall user experience. It’s especially well-suited for remote work and hybrid environments where consistent protection and policy enforcement are essential.
Robust Cloud Security with Room for Improvement
What do you like best about the product?
I appreciate the strong security that Zscaler Internet Access provides without slowing down browsing. Features like URL filtering and threat protection stand out, along with its seamless cloud-based deployment that makes it easy to manage and ensures consistent protection for all users, whether on-site or remote. The initial setup was fairly straightforward, and the cloud-based approach made deployment easier than traditional security tools. Additionally, Zscaler Internet Access simplifies management and offers improved performance, which are significant benefits for remote users.
What do you dislike about the product?
One area that could be improved in Zscaler Internet Access is the occasional latency during peak times. Sometimes certain websites or applications need additional configuration to work smoothly. Improving the user interface and making troubleshooting more straightforward would also enhance the overall experience.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure web browsing, filtering internet traffic and protecting devices from threats. It improves performance, simplifies management, and offers consistent security for users working remotely or in the office without a traditional VPN.
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