Suprsend
SuprSendReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
112 reviews
from
External reviews are not included in the AWS star rating for the product.
Flexible and Easy to Use Notification Platform
What do you like best about the product?
SuprSend was quick to integrate — the setup was quick, docs were clear, and the whole platform felt really intuitive. What really stood out was having all channels, email, SMS, Slack, and in-app inbox, centralized in one place. The in-app inbox SDK integrated seamlessly with our frontend and gave us full control over the UI.
We also appreciated how complete the solution is — with well-documented APIs, multi-channel delivery, template management, user preferences, all built-in.. Compared to other tools we evaluated in the space, SuprSend was the most flexible and easy to use.
We also appreciated how complete the solution is — with well-documented APIs, multi-channel delivery, template management, user preferences, all built-in.. Compared to other tools we evaluated in the space, SuprSend was the most flexible and easy to use.
What do you dislike about the product?
None in particular, may be the logo :-) :-)
What problems is the product solving and how is that benefiting you?
Upon Publishing a industry reports, an InApp notification is broadcast to all users within our three applications. Business users are notified In-App as well as specific slack channels. The notification alert link takes the users directly to the reports in the respective applications.
Easy setup and a response support
What do you like best about the product?
We started implementing notifications a few weeks ago and asides a few difficulties encountered on the front side, everything has gone very smoothly : the provided documentation is very detailed and well structured, constructing templates and workflows can be done very easily thanks to a great admin interface and overall we were able to go live very quickly after a few weeks of development on our side, integrating our first use cases without any major issues to report.
What we liked the most about our experience with Suprsend was the prompt responses we got from the support. We had in multiple occasions some difficulties when integrating the notification centre & notification preferences page due to a difference between our stack and the examples provided in the documentation, and we were given a very prompt and helpful responses by the support team. They were also keen on asking us about how things were going on our side, noticing we had started to send some events on the production environment, showing a great sense of customer service and an eagerness to get feedbacks to make their product better.
What we liked the most about our experience with Suprsend was the prompt responses we got from the support. We had in multiple occasions some difficulties when integrating the notification centre & notification preferences page due to a difference between our stack and the examples provided in the documentation, and we were given a very prompt and helpful responses by the support team. They were also keen on asking us about how things were going on our side, noticing we had started to send some events on the production environment, showing a great sense of customer service and an eagerness to get feedbacks to make their product better.
What do you dislike about the product?
I have nothing significant in mind which I disliked about the product, the few issues we had were solved or answered very promptly and no issues had to be reported after our go-live with our first use cases.
What problems is the product solving and how is that benefiting you?
We wanted to have an efficient notification system but we were not willing to develop it ourselves, hence our utilization of Suprsend.
Streamlining Notifications with SuprSend – A Game Changer for Our Team
What do you like best about the product?
We migrated to SuprSend from a different notification provider primarily because of its richer feature set and ability to eliminate engineering bottlenecks when spinning up new notifications. Previously, every new notification type required developer intervention, slowing down our ability to iterate and scale. SuprSend changed that by offering a more flexible, low-code workflow builder that empowers our product teams to manage notifications independently.
Their multi-tenancy support has been a major improvement for us, allowing better control over notifications across different organizations, while their log visibility and error tracking have made debugging and workflow execution much smoother. The migration was surprisingly quick and easy, with clear documentation and excellent support from their team throughout the process. We’re excited to continue scaling our notification offerings with SuprSend.
Their multi-tenancy support has been a major improvement for us, allowing better control over notifications across different organizations, while their log visibility and error tracking have made debugging and workflow execution much smoother. The migration was surprisingly quick and easy, with clear documentation and excellent support from their team throughout the process. We’re excited to continue scaling our notification offerings with SuprSend.
What do you dislike about the product?
We’re still relatively early in our partnership with SuprSend and are continuing to learn the platform in some areas. We haven’t encountered any major issues or pain points yet, but we know there’s a lot more we can dig into, especially around workflows and advanced features that weren’t available to us with our previous provider.
What problems is the product solving and how is that benefiting you?
SuprSend has eliminated engineering bottlenecks in our notification process, allowing non-technical teams to manage workflows independently. This has sped up deployment, improved flexibility, makes scaling notifications easier. Their multi-tenancy support and detailed logs also give us better visibility and control across organizations, reducing troubleshooting time and ensuring reliable delivery.
Fast Response for bugs
What do you like best about the product?
The document is very easy to read and tells me all about my requires.
The development team is very nice to respond to my bug report.
I found a bug with error message "webhook body render timeout" and they had a fix created within 24h, even though it didn't work properly but another fix applied later.
Finally I got my result.
It's very nice for me to using their product.
The development team is very nice to respond to my bug report.
I found a bug with error message "webhook body render timeout" and they had a fix created within 24h, even though it didn't work properly but another fix applied later.
Finally I got my result.
It's very nice for me to using their product.
What do you dislike about the product?
I don't think there is abvious shorts on this product for me currently
What problems is the product solving and how is that benefiting you?
Save our time on message delievery.
SuprSend built the email platform I would've built myself
What do you like best about the product?
I worked in E-commerse and SuprSend built the platform that I would've otherwise had to build myself. Why is sending emails a hard problem? Because engineers should not manage content templates. We shouldn't have to store content as code and have to deploy all the time whenever a paragraph or image needs to be updated. This gives marketing and product teams the agility to adapt to trends quickly without waiting for slow cumbersome code reviews or integration tests. Finally, engineering only needs to properly populate the application with appropriate API calls with the right template variables, rather than worry about contente rendering, fallback variables, and misaligned layouts for emails.
On top of the basics, SuprSend provides user-initiated opt-out and communications preferences, event-driven email triggers, email digests and periodic roundups, and even a full-blown notification platform complete with pre-built React components. This saves much coding work needed to introduce a rich notification ecosystem to keep users engaged and coming back to our app.
On top of the basics, SuprSend provides user-initiated opt-out and communications preferences, event-driven email triggers, email digests and periodic roundups, and even a full-blown notification platform complete with pre-built React components. This saves much coding work needed to introduce a rich notification ecosystem to keep users engaged and coming back to our app.
What do you dislike about the product?
While SuprSend nails the basics and is feature-rich, some newer features are still being iterated on, and you might find that the UI hard to navigate until the feature is mature.
What problems is the product solving and how is that benefiting you?
1. User-initiated opt-out and communications preferences management
2. Transactional email content templating, version management, and promotion
3. Environment-based email templates separation
4. In-app notification frontend components, as well as event collection backend
2. Transactional email content templating, version management, and promotion
3. Environment-based email templates separation
4. In-app notification frontend components, as well as event collection backend
Intuitive documentation and quick feedback/support
What do you like best about the product?
Easy setup of templates, workflows, integration, and vendors! The documentation really helped a lot and even if we need some help Suprsend team are keen on supporting us on our challenges.
What do you dislike about the product?
Nothing really, I wouldn't say missing features would be something to dislike.
What problems is the product solving and how is that benefiting you?
Sending out notifications in multiple channels may it be realtime or scheduled
Excellent experience with our all UX and notification tool
What do you like best about the product?
The user experience is amazing and they provide multiple languages support.
What do you dislike about the product?
I think things are quite well arranged. i don't see such downside.
What problems is the product solving and how is that benefiting you?
It' s delivering notifiations for the entire users system in the platform and the great thing about it is it supports multiple languages.
Comprehensive Multi-Channel Notifications Platform
What do you like best about the product?
Suprsend has streamlined how we handle notifications. It’s a centralized system, which means we’re not wasting time building or maintaining multiple solutions. Platform is intuitive and scales with our usecases, which is exactly what we need. We’ve already launched notifications via Slack, email, text, and in-app feed, and everything has been smooth so far. The in-app feed also looks great right out of the box.
What do you dislike about the product?
The initial setup took around two weeks with two developers, which was a week longer than we hoped. That said, now that it’s in place, adding new notification channels and workflows is much quicker and easier—the platform is seamless to use.
What problems is the product solving and how is that benefiting you?
Suprsend has freed up engineering time to focus on core product. We don’t have to worry about building & maintaining a complex notification system anymore. Capabilities like batching, multi-tenancy and user preferences are available as our needs evolve. Integrating SuprSend into our infrastructure has been a smart move that’s paid off.
Powerful notification system
What do you like best about the product?
SuprSend’s workflow engine is incredibly powerful. We’ve set up multi-step notifications that would have been time taking to build on our own. The batching and digesting features are great to reduce notification overload.
What do you dislike about the product?
The setup and configuration process initially takes some time. But they have embeddable components to make it faster to go live.
What problems is the product solving and how is that benefiting you?
SuprSend has enabled us to create a sophisticated, multi-channel notification system without having to build it from scratch. We also notify our customers within our frontend app with SuprSend's in-app notification center. This has saved us a lot of development time and provided a quick launch to market. The features for batching and digesting notifications have helped us avoid overwhelming users, which has improved satisfaction and engagement.
The most developer friendly notification infrastructure provider.
What do you like best about the product?
1. It has very helpful SDKs plus documentation for getting started on any tech stack quicklu and easily. We use the Java SDK for sending notification and the react SDK to show in-app messages.
2. Intuitive and easy to use template builder for email, sms, whatsapp and inapp notifications.
3. Good support for a variety of vendors. We can pick and choose our email, sms and whatsapp vendors which gives us the ability to support any of our customers' exisitng vendors or pick the most suitable one.
4. Support for multitenancy is a god send!
5. The support on the slack channel is very good. They guide us for an easy implementaiton.
2. Intuitive and easy to use template builder for email, sms, whatsapp and inapp notifications.
3. Good support for a variety of vendors. We can pick and choose our email, sms and whatsapp vendors which gives us the ability to support any of our customers' exisitng vendors or pick the most suitable one.
4. Support for multitenancy is a god send!
5. The support on the slack channel is very good. They guide us for an easy implementaiton.
What do you dislike about the product?
Currently, the multitenancy is supported on a few channels like email and sms. It would be great if we had multitenancy for all channels.
AFAIK, this is in pipeline. So, fingers crossed!
AFAIK, this is in pipeline. So, fingers crossed!
What problems is the product solving and how is that benefiting you?
We are building a B2B SaaS for accounting firms to manage and automate their practice. This required sending email, SMS, Whatsapp and inapp notifications regarding invoices, tasks and comments. SuprSend proved to be a one-stop solution for all of our notification needs.
showing 41 - 50