Service Hub Enterprise
HubSpotReviews from AWS customer
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Strong Product, But Customer Communication Needs Improvement
What do you like best about the product?
HubSpot Service Hub offers a very user-friendly interface and a strong ecosystem integration with CRM, ticketing, automation, and customer communication tools. The platform is easy to use, scalable, and helps teams manage customer interactions efficiently.
We especially appreciate the centralized customer management experience and the reporting capabilities.
We especially appreciate the centralized customer management experience and the reporting capabilities.
What do you dislike about the product?
While the platform itself is powerful, customer relationship management and communication quality have recently become a concern for us. As a long-term customer, we expected a more professional and respectful communication approach from the sales team.
Additionally, pricing has become difficult to justify compared to alternative solutions in the market. The Knowledge Base page customization options are also quite limited, especially for companies that want more flexibility in branding and user experience.
Additionally, pricing has become difficult to justify compared to alternative solutions in the market. The Knowledge Base page customization options are also quite limited, especially for companies that want more flexibility in branding and user experience.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helped us centralize customer communication, support ticket management, and reporting processes in a single platform. It improved our team’s visibility over customer requests and made internal follow-ups more organized and efficient.
The automation features and CRM integration also helped us reduce manual work and respond to customers faster.
The automation features and CRM integration also helped us reduce manual work and respond to customers faster.
Customizable and User-Friendly CRM with Minor Hiccups
What do you like best about the product?
I like that HubSpot Service Hub is really customizable. Previous CRM systems we used were rigid, and we needed a third-party coder to make changes. With HubSpot Service Hub, we can handle customizations in-house without a lot of external assistance. It's really user-friendly, making it easy for new and existing staff to adapt when we implemented it. I also appreciate that the setup process was seamless, with the ability to import contacts being really useful. It's been the best CRM system we've used to date, and we love it.
What do you dislike about the product?
We've had issues with hard bounces where their system flags a contact as bouncing previously. So we're unable to respond to the client since their contact has been flagged. When they've sent us an email and clearly their account isn't no longer in use. And we typically have to reach out to HubSpot support in those cases, which has been a little annoying, but that's honestly the only issue we've had with their system so far.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub keeps all our information centralized, making it easy for staff to have one interface for client information and interact with clients efficiently.
Intuitive All-in-One Support Platform, but Pricing and Integrations Could Improve
What do you like best about the product?
What I best like about HubSpot Service Hub is its intuitive all-in-one platform that combines ticketing, automation, CRM integration, and AI-powered tools to streamline customer support workflows and improve team efficiency.
What do you dislike about the product?
It can get expensive as advanced automation and reporting features are limited to higher-tier plans, and some integrations lack flexibility.
What problems is the product solving and how is that benefiting you?
It has helped us centralize customer support by replacing scattered emails and manual follow-ups with a unified ticketing and automation system, which improved response times. increased team visibility, and made it easier to track and resolve customer issues efficiently.
Highly Useful for Managing Service Requests and Team Communication
What do you like best about the product?
Highly useful for managing service requests in one place, assigning user cases and communicating internally.
What do you dislike about the product?
Haven’t found anything that the team dislikes just yet. Sometimes the system is slow.
What problems is the product solving and how is that benefiting you?
Resolving user queries and cases
Seamless HubSpot CRM Integration for Efficient, Personalized Support
What do you like best about the product?
The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support.
What do you dislike about the product?
The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer data by centralizing all support interactions within the CRM. This benefits me by providing a 360-degree view of the customer, which enables faster ticket resolution and more personalized service.
Effective Client Organization but Complex Filtering
What do you like best about the product?
I like the way it organizes my clients, leaving me notes and sending messages via email, all in a very well-organized manner. I also appreciate how I can contact my clients effectively.
What do you dislike about the product?
Filtering can be a bit complicated, at first it should be a bit easier to filter a lead. When filtering something, it is very tedious and complex, they could organize the filter more quickly. Initially, the setup process was a bit complex and should be easier and more didactic. There are many functions that are good but I don't use them because I don't know how to do it.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to constantly track my clients and better organize my pipeline. It helps me organize clients effectively and contact my clients efficiently.
A Review on HubSpot Service Hub
What do you like best about the product?
Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issue very easily
What do you dislike about the product?
The upgrade plan price is costly than expected
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to ticket my club users experience and fix issues using those tickets
Centralized Service Solution with Exceptional Integration & Usability
What do you like best about the product?
I like that HubSpot Service Hub is all put together very intentionally. Unlike other services like Salesforce that can feel disorganized, HubSpot Service Hub fits well together with other HubSpot products and works well. It's also easy to train people on it, which is a big plus. Additionally, it responds fast and looks good.
What do you dislike about the product?
There isn't much to dislike. I will say about every 3 to 4 months there is a "hiccup" that causes about 15min to several hours of downtime in some capacity. So be ready for that.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes order information and tickets, providing visibility for team members and management in one place.
Intuitive, Affordable CRM with Strong Reporting
What do you like best about the product?
We used HubSpot as our primary CRM, and we also managed customer support tickets directly within it. It was extremely useful for our organization and offered strong reporting functionality. The platform felt intuitive, had a solid interface, and came at a reasonable price.
What do you dislike about the product?
I didn’t come across anything negative while we were using it. Overall, I feel it did a good job meeting our needs.
What problems is the product solving and how is that benefiting you?
We previously used Salesforce, and it was a lot pricier than many other CRMs. I was involved in the meetings to decide which CRM to move to, and HubSpot was the clear choice. It offered great features, especially its reporting and support tickets.
Amazing AEO Service That Helps Us Outpace Competitors
What do you like best about the product?
There AEO service doing amazing work to dig down the competitors and the aspects to combat
What do you dislike about the product?
The Behavior of the representative was so rude
What problems is the product solving and how is that benefiting you?
Multi channel campaign, Analysis, AEO
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