Sold by: HubSpot
Deployed on AWS
AI-powered customer service platform for large teams to manage complex support operations with advanced routing, insightful analytics, AI automation, and unified customer data that drives retention at scale.
4.4
Overview
Service Hub Enterprise gives large organizations the tools to manage complex support operations at scale with advanced help desk capabilities and customer success management. Deliver contextualized, personalized interactions at every point in the customer journey while uniting your entire front office team around a complete view of the customer. Deep integration across the entire CRM provides the oversight, AI-powered automation, and advanced analytics enterprise teams need to drive proactive retention and fuel sustainable growth.
Highlights
- - Multiple knowledge bases for different segments
- - Skills-based routing, conditional SLAs, IVR phone trees, and capacity-based workload management
- -Multiple health scores for tier-based service, Spaces for team collaboration, and customer journey analytics for advanced reporting
Details
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Deployed on AWS
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Delivery details
Software as a Service (SaaS)
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Customer reviews
Ayesha N.
Seamless HubSpot CRM Integration for Efficient, Personalized Support
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support.
What do you dislike about the product?
The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer data by centralizing all support interactions within the CRM. This benefits me by providing a 360-degree view of the customer, which enables faster ticket resolution and more personalized service.
Abbas S.
A Review on HubSpot Service Hub
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issue very easily
What do you dislike about the product?
The upgrade plan price is costly than expected
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to ticket my club users experience and fix issues using those tickets
Nicholas W.
Centralized Service Solution with Exceptional Integration & Usability
Reviewed on Apr 24, 2026
Review provided by G2
What do you like best about the product?
I like that HubSpot Service Hub is all put together very intentionally. Unlike other services like Salesforce that can feel disorganized, HubSpot Service Hub fits well together with other HubSpot products and works well. It's also easy to train people on it, which is a big plus. Additionally, it responds fast and looks good.
What do you dislike about the product?
There isn't much to dislike. I will say about every 3 to 4 months there is a "hiccup" that causes about 15min to several hours of downtime in some capacity. So be ready for that.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes order information and tickets, providing visibility for team members and management in one place.
Clayton M.
Intuitive, Affordable CRM with Strong Reporting
Reviewed on Apr 24, 2026
Review provided by G2
What do you like best about the product?
We used HubSpot as our primary CRM, and we also managed customer support tickets directly within it. It was extremely useful for our organization and offered strong reporting functionality. The platform felt intuitive, had a solid interface, and came at a reasonable price.
What do you dislike about the product?
I didn’t come across anything negative while we were using it. Overall, I feel it did a good job meeting our needs.
What problems is the product solving and how is that benefiting you?
We previously used Salesforce, and it was a lot pricier than many other CRMs. I was involved in the meetings to decide which CRM to move to, and HubSpot was the clear choice. It offered great features, especially its reporting and support tickets.
Muhammad S.
Amazing AEO Service That Helps Us Outpace Competitors
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
There AEO service doing amazing work to dig down the competitors and the aspects to combat
What do you dislike about the product?
The Behavior of the representative was so rude
What problems is the product solving and how is that benefiting you?
Multi channel campaign, Analysis, AEO