Sold by: HubSpot
Deployed on AWS
AI-powered customer service platform for large teams to manage complex support operations with advanced routing, insightful analytics, AI automation, and unified customer data that drives retention at scale.
4.4
Overview
Service Hub Enterprise gives large organizations the tools to manage complex support operations at scale with advanced help desk capabilities and customer success management. Deliver contextualized, personalized interactions at every point in the customer journey while uniting your entire front office team around a complete view of the customer. Deep integration across the entire CRM provides the oversight, AI-powered automation, and advanced analytics enterprise teams need to drive proactive retention and fuel sustainable growth.
Highlights
- - Multiple knowledge bases for different segments
- - Skills-based routing, conditional SLAs, IVR phone trees, and capacity-based workload management
- -Multiple health scores for tier-based service, Spaces for team collaboration, and customer journey analytics for advanced reporting
Details
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Delivery method
Deployed on AWS
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
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Customer reviews
Jeremy E.
Easy Ticket Management, with Breeze AI Speeding Up Onboarding
Reviewed on Nov 05, 2026
Review provided by G2
What do you like best about the product?
The simplicity and ease of use. HubSpot Service Hub makes it easy to manage support tickets, track customer interactions, and access previous conversations. As a new employee, I've also found Breeze AI particularly useful for quickly finding answers to questions previous employees have already handled many times. It's helped me get up to speed faster, work more independently, and avoid asking colleagues the same questions repeatedly.
What do you dislike about the product?
Some parts of the user interface can feel a little clunky, and certain tasks aren't always as intuitive as you'd expect. There's a bit of a learning curve when you're first getting started, but once you become familiar with the layout and workflows, it works well overall. A few improvements to navigation and usability would make the experience even better.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us keep customer support organised by centralising tickets, customer information and previous interactions in one place. This makes it easier to track outstanding issues, manage follow-ups and maintain continuity across the team.
As a new employee, one of the biggest benefits has been Breeze AI. Instead of spending time searching through old tickets or asking colleagues questions they've answered countless times before, I can quickly find relevant information and previous resolutions. This has helped me get up to speed faster, resolve customer enquiries more independently and reduce the time spent on repetitive administrative tasks.
As a new employee, one of the biggest benefits has been Breeze AI. Instead of spending time searching through old tickets or asking colleagues questions they've answered countless times before, I can quickly find relevant information and previous resolutions. This has helped me get up to speed faster, resolve customer enquiries more independently and reduce the time spent on repetitive administrative tasks.
Karina W.
Organizes Referrals with Seamless Website Integration
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
I really appreciate the different options for owner responses in HubSpot Service Hub, as it helps track times and information from vet referrals. It's super easy to search previous referrals, and the integration with our website is seamless. I also like that it keeps the information tidy, neat, and visible with comments and timestamps. There's never any problem with referrals coming from our website to HubSpot, which is awesome.
What do you dislike about the product?
Sometimes after I've clicked on a ticket, it still looks bold. I like it to not look bold after I've clicked on it.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub keeps our veterinary referrals organized and easy to search. It integrates seamlessly with our website, tracks times effectively, and helps manage tight turnaround times by making important information visible and tidy.
Information Technology and Services
Game-Changing Customer Agent That’s Easy to Roll Out
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
The customer agent has been a game changer for our clients. Easy to roll out, incredibly intuitive, and it’s highlighted gaps in our own resources that we’ve been able to fill.
What do you dislike about the product?
The overall toolset is a bit limited and could be enhanced.
What problems is the product solving and how is that benefiting you?
The customer agent answers a lot of questions and frees up time for our team to respond to questions that actually need their attention.
Erika K.
All-in-One Client Info, But Confusing Add-Ons and Hub Terminology
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
Connecting client info from new to retention all in one place
What do you dislike about the product?
Not understanding everything that is included this whole idea of hub this and hub that and add-ons makes things very confusing and I feel like it’s also not what your customers want anymore. They want transparency and ease of use, especially in today’s time with AI having the ability to develop any software we want. Yes this is talk to text ignore grammar.
What problems is the product solving and how is that benefiting you?
Connecting the entire customer journey in one place
Michael O.
Flexible Platform with Great Visibility into Support and Service
Reviewed on Sep 18, 2026
Review provided by G2
What do you like best about the product?
Flexibility and visibility the platform gives my company into support and service related matters
What do you dislike about the product?
Permissions can be tricky with complex processes
What problems is the product solving and how is that benefiting you?
Visibility across service teams and efficiency with bringing issues to resolution.