Sold by: HubSpotÂ
Deployed on AWS
AI-powered customer service platform for large teams to manage complex support operations with advanced routing, insightful analytics, AI automation, and unified customer data that drives retention at scale.
Overview
Service Hub Enterprise gives large organizations the tools to manage complex support operations at scale with advanced help desk capabilities and customer success management. Deliver contextualized, personalized interactions at every point in the customer journey while uniting your entire front office team around a complete view of the customer. Deep integration across the entire CRM provides the oversight, AI-powered automation, and advanced analytics enterprise teams need to drive proactive retention and fuel sustainable growth.
Highlights
- - Multiple knowledge bases for different segments
- - Skills-based routing, conditional SLAs, IVR phone trees, and capacity-based workload management
- -Multiple health scores for tier-based service, Spaces for team collaboration, and customer journey analytics for advanced reporting
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
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Delivery details
Software as a Service (SaaS)
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