Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot was very easy to implement and is customizable to our individual business needs.
What do you like best about the product?
We love the Customer Success workspace and functionality. The health scores give us real actionable insight into our client relationships
What do you dislike about the product?
It doesn’t integrate with our other systems in the way that we would like so we’re creating custom integrations. Having more customizable native integrations would be great!
What problems is the product solving and how is that benefiting you?
Giving our Customer Success team access to their entire book of business in one place. It also allows them to proactively reach out to clients and monitor the health of the relationship
Excellent
What do you like best about the product?
The service meets all our needs and is a joy to use!
What do you dislike about the product?
We have found no issues with this software
What problems is the product solving and how is that benefiting you?
Connect with customers
Managing multiple ticket pipelines for different teams
What do you like best about the product?
I love the kanban view that allows us to see where tickets are in the pipeline visually. I love how you can customize and automate with workflows.
What do you dislike about the product?
Sometimes I want to differentiate my tickets more in the visual view. Having more ticket tag options would be great.
What problems is the product solving and how is that benefiting you?
Keeping track of all of our tickets and drilling down data related to ticket owners.
Hubspot service is awesome
What do you like best about the product?
I like that you can customize it to work for your industry
What do you dislike about the product?
Set up can be intimidating but if you have a strong user or partner incantation be easy
What problems is the product solving and how is that benefiting you?
It gets all questions and requests in one place
Superb product
What do you like best about the product?
Allows me to group my customers so i can contact them
What do you dislike about the product?
Theres nothing that i dislike. Fulfills everything that i need
What problems is the product solving and how is that benefiting you?
It helps to get the data i wanted
Service Hub Review
What do you like best about the product?
I like how it seamless it works with the other areas in hubspot to make service teams more integrated with sales and marketing.
What do you dislike about the product?
It is the most different in appearance to the other hubs. The other hubs seem more consistent across the displays.
What problems is the product solving and how is that benefiting you?
It is keeping service team members in the forefront and allowing us to make the appropriate business changes.
Straightforward tool makes resolving questions a breeze
What do you like best about the product?
I really like the AI recommended responses. They are high quality and also very easy to edit.
What do you dislike about the product?
I would love to see service hub in the app so that I can respond to tickets when I am away from my computer.
What problems is the product solving and how is that benefiting you?
Resolve support emails and chats
Service Hub review
What do you like best about the product?
Service Hub is one of the best tools for customer service in the market.
What do you dislike about the product?
Nothing really. It is a great tool. I can’t identify anything wrong but the product can alway improve with new ideas.
What problems is the product solving and how is that benefiting you?
Helping to deliver the best experience for customer service through tickets and help desk.
Service Hub Review
What do you like best about the product?
There are good videos and I like that you can see what others have to say
What do you dislike about the product?
It is a little bit difficult to navigate
What problems is the product solving and how is that benefiting you?
Shared inbox for ticketing small accounts in Customer Success makes it easy to utlize with multiple employees at the same time.
Helpful for organizing requests
What do you like best about the product?
Service hub allows you to centralize where you handle internal and external requests while utilizing different pipelines to manage different stages
What do you dislike about the product?
The UI could be simplified so that the left side menu could focus on the most relevant data and not display everything
What problems is the product solving and how is that benefiting you?
It allows us to have a repository for internal requests and ensure items are resolved in a timely manner.
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