Service Hub Enterprise
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A fantastic platform to support your prospects and customers
What do you like best about the product?
It has all the tools to service prospects and customers in a way that suits your business and the contact.
What do you dislike about the product?
It take a little bit of setup but I would say the end result is worth it.
What problems is the product solving and how is that benefiting you?
Customers being able to login and view certain information as well as submit their own tickets. Customer Agent also feeds off the knowledge base for accurate answers.
Service Hub & Homeowners - Real Estate Canada
What do you like best about the product?
We likw the ability to integrate our custom homeowner property management tool into hubspot and be able to triage homeowner inquires and issues in real time. We also use service hub to manage our property issues, locations, and communications. The Kanban board has been super useful in managing ticket stages and pipelines.
What do you dislike about the product?
Some of the built in function like the customer portal and private content functions we used in the past to manage homeowners but the tool was very finiky and not great for customizations. We had to build another tool to manage that aspect better.
What problems is the product solving and how is that benefiting you?
Being able to manage thosands of tickets and homeowner inquires has been great. the ease of use for our service teams to easily manage all homes and homeowners across objects is great as well.
Peace of mind
What do you like best about the product?
Service Hub helps us manage our inbound communications for users that prefer using our chatbot on our website. It allows us to keep track of chat outcomes with automated surveys that are sent out after our conversations.
What do you dislike about the product?
I generally don’t dislike anything about Service Hub it’s a great tool.
What problems is the product solving and how is that benefiting you?
We use our Help Desk to monitor leads that don’t normally go out to our regions. Usually this is because individuals will fat finger a postal code. We have an automated ticketing system for sure no lead goes unserved.
Service Hub is One of the Most Underrated HubSpot Tools
What do you like best about the product?
Service Hub is incredibly flexible and can support most customer service and account management needs. It’s super intuitive making it easy for service team adoption!
What do you dislike about the product?
It may be less functional than some pure ticketing platforms.
What problems is the product solving and how is that benefiting you?
Customer service, account health, customer chat.
Easy way to Connect
What do you like best about the product?
It’s an easy way to connect our services and admin to many repetitive task.
What do you dislike about the product?
Maybe I need to learn more about. And y would like to return data to our core system.
What problems is the product solving and how is that benefiting you?
Customer Emails
Smart and efficient
What do you like best about the product?
So much information in one spot. Makes responding to customers easy because all the info you need is at your fingertips.
What do you dislike about the product?
Sometimes the flow, finding info takes time.
What problems is the product solving and how is that benefiting you?
We don’t have to hunt around for customer info, all their details are at our fingertips.
Outstanding product! Powerful tool for enhancing team
What do you like best about the product?
Ability to adjust to fit our team and needs.
What do you dislike about the product?
Nothing! I absolutely love it. It works fantastically.
What problems is the product solving and how is that benefiting you?
Ticket management. Across team visibility.
Easy to Use for both Customers and Reps
What do you like best about the product?
I like the breeze summaries that help me quickly help users.
What do you dislike about the product?
I wish the tickets and help desk were more unified to help both reps and customers have all information in one place.
What problems is the product solving and how is that benefiting you?
It helps us deliver to our clients and ensure they are helped in a timely manner. It helps us streamline communication and user support.
Manage custom support
What do you like best about the product?
We use it for all of our customer suppor tickets. It is great! The tickets are created automatically. And all content stay in the ticket!
What do you dislike about the product?
Umm the outlook syncing for emails or often broke
What problems is the product solving and how is that benefiting you?
It benefits how we interact with our customer and how we are able to clearly communixate
Streamlined service with Hubspot
What do you like best about the product?
Ease of use and adoption for our organization.
What do you dislike about the product?
Share inboxes are tough to navigate and require some workaround
What problems is the product solving and how is that benefiting you?
Realtime help for both our agents and agents customers, supporting self help
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