Service Hub Enterprise
HubSpotReviews from AWS customer
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Lots of products- but this is tops.
What do you like best about the product?
Our team has fully embraced HubSpot, and while we use several hubs, the Service Hub has been a game-changer in particular. The shared inbox has dramatically improved efficiency across multiple team members — no more lost or duplicate responses, and everyone has visibility into what’s happening in real time.
The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability.
Beyond Service Hub, we also use the other hubs, and the fact that they work seamlessly together makes our work even more efficient. Marketing, Sales, and Service all align in one place, giving us a true end-to-end view of the client journey.
What I like most: The efficiency of the inbox and chat features for team collaboration. Everyone stays aligned, and clients get timely, accurate responses.
What could be improved: Reporting is powerful but sometimes takes some fine-tuning to get exactly what you want.
Overall: HubSpot helps us deliver a better experience to our clients and work more effectively as a team. It’s become a daily part of how we operate, and I couldn’t imagine managing service without it.
The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability.
Beyond Service Hub, we also use the other hubs, and the fact that they work seamlessly together makes our work even more efficient. Marketing, Sales, and Service all align in one place, giving us a true end-to-end view of the client journey.
What I like most: The efficiency of the inbox and chat features for team collaboration. Everyone stays aligned, and clients get timely, accurate responses.
What could be improved: Reporting is powerful but sometimes takes some fine-tuning to get exactly what you want.
Overall: HubSpot helps us deliver a better experience to our clients and work more effectively as a team. It’s become a daily part of how we operate, and I couldn’t imagine managing service without it.
What do you dislike about the product?
Pricing can be cumbersome which is an overall cost concern.
What problems is the product solving and how is that benefiting you?
The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability.
Great
What do you like best about the product?
Great easy to use. Integrated to other tools
What do you dislike about the product?
Can take time to learn and get team buyin
What problems is the product solving and how is that benefiting you?
NA
Easy to use but many of the features are gated
What do you like best about the product?
I like that Hubspot service Hub is part of the broader ecosystem of Hubspot apps, so you don't need to get another tool.
What do you dislike about the product?
Many of the features are gated so you need to pay extra.
What problems is the product solving and how is that benefiting you?
Hubspot Service Hub has a chat support functionality and also automated workflows to direct users questions based on pre-populated fields. We explored this option when deciding on which chat functionality would be best.
Best Smart CRM
What do you like best about the product?
Easy collaboration and tracking on support tickets.
Fully integrated with my partner portal so they can also submit and follow up on tickets
Fully integrated with my partner portal so they can also submit and follow up on tickets
What do you dislike about the product?
There is no plug and play integration with asana or jira but that makes sense tbh, just had to type 40 characters to continue
What problems is the product solving and how is that benefiting you?
live chat on our website, better integrated than intercom which we use on our app
Service hub
What do you like best about the product?
Tracking stages of onboarding and seeing activities for each district in real time
What do you dislike about the product?
I can’t associate emails from Gmail with Services. Very frustrating. I can do contacts, companies, deals. But not services. Can this please be updated?
What problems is the product solving and how is that benefiting you?
Communication
One stop shop for customer interactions
What do you like best about the product?
What I like best is the ability to see all customer communication in one place. Our support team uses tickets to support our team, and I like that they can be generated from several sources like email, Hubspot forms, and via API.
What do you dislike about the product?
The way that prior communication can interfere with the status of an open ticket can be frustrating. We have several teams working with the same customers but the ticket is often only related to the support team.
What problems is the product solving and how is that benefiting you?
Having one platform for all of our customer interaction!
Service Hub is a great time saving tool
What do you like best about the product?
We have recently implented the service hub after already using the marketing, content and crm. previously the team were using a different software that did not integrate with HubSpot so it meant they were missing out on a lot of customer information. Now they can access all the information on a customer from the deal and have it automatically added to the ticket along with the deal owner information if the have follow up qestions.
What do you dislike about the product?
currently there is nothing that the team have let me know of.
What problems is the product solving and how is that benefiting you?
We use the help desk, live chat, tickets and customer portal. These all make the experience seamless and more user friendly for both internal teams and the customer. It means that our customer support team can see all the information on the contact / company direct on the ticket instead of having to look elsewhere. It also means we don't to use or pay for another platform when it can be done in HubSpot.
Customer support made simple!
What do you like best about the product?
Service Hub has helped us transform our previous simple method of "all customer support requests go to one inbox" to an organized help desk that helps customer inquiries reach the representitive best suited to assist them. It also enables us to track the efficiency of our team, so we can set trackable goals in answering customer requests. The Help Desk is extremely easy to navigate from a user perspective, and just as easy from an admin view for setup. As a sales and customer success leader, I use help desk daily, and HubSpot's evolution of the product has made it a breeze to work with.
What do you dislike about the product?
Help Desk in the service hub is a somewhat newer product, with regular upgrades increasing its feature set. More improvements connecting Help Desk to ticket pipelines and assigned teams could help with ensuring nothing falls through the cracks.
What problems is the product solving and how is that benefiting you?
Service Hub is used to centralize our customer support efforts. It enables us to centralize all our support inquiries into one place and ensure we are providing the best support to all customers.
Best Customer Service Platform Out There
What do you like best about the product?
Service Hub is extremely user-friendly and allows our team to stay organized in a way that best helps our members.
What do you dislike about the product?
None- we love Service Hub! Software is easy to use!
What problems is the product solving and how is that benefiting you?
We have a central place where all team members can access tickets and assist members in an effective and efficient manner.
HubSpot service review
What do you like best about the product?
Easy to use service hub, easy to associate so many different record types all from one view. Love the ability to add custom properties and have them interact across records.
What do you dislike about the product?
I wish the integrations with other products like mix panel were better.
What problems is the product solving and how is that benefiting you?
Helps us solve problems for our clients efficiently, it helps us track our usage, support, and on-boarding data all in one place.
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