Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot is a very good plateform to intergrate things and make your work easy.
What do you like best about the product?
I like the hubspot because of there integration, easy to to use and their features. easy to implement.
What do you dislike about the product?
Just need to add more features will be a cherry on top.
What problems is the product solving and how is that benefiting you?
We use hubspot to give support and manage our sales.
Technical support executive
What do you like best about the product?
Different filter options for searching tickets
What do you dislike about the product?
It has minimum views than other softwares
What problems is the product solving and how is that benefiting you?
Hubspot helps to keep our data stored in secure manner, and saves our time
we are using hubspot as part of crm
What do you like best about the product?
ease of use we are using hubspot for customer support tickets creating where we are replacing instead of crm where its used everyday , the best about its we can attach the image, also which is already integrated with jira due to same it helps to create the ticket for developer right away from hubspot.
What do you dislike about the product?
a bit lengthy process while creating the ticket.
What problems is the product solving and how is that benefiting you?
We are using the hubspot services to replace the crm, also we are using to create tickets directly to developer where its integrated with jira which is very helpful.
All-in-One Tool for Customer Service Teams
What do you like best about the product?
Easy to use, smooth ticket tracking, good CRM integration, and helpful automation features.
What do you dislike about the product?
Nothing serious, just minor tweaks here and there.
What problems is the product solving and how is that benefiting you?
It helps track and manage customer queries in one place, saving time and improving response speed.
HubSpot > SalesForce
What do you like best about the product?
I like Tasks and Reporting BEST. I used SalesForce for 12 years and liked it a lot, then got a new job, and a new software: HubSpot. I didn't know how different it would be at first. Now, a year later, I much prefer it. The Reporting and capabilities excel SFDC. I like Tasks keeping me up to date too.
What do you dislike about the product?
It's not the easiest to edit reporting or create dashboards, but that could be due to me...
What problems is the product solving and how is that benefiting you?
Organization.
Seamless customer support made simple
What do you like best about the product?
It’s really easy to keep track of customer questions in one place. The ticket system, knowledge base, and chat tools make it simple to reply quickly and keep customers happy.
What do you dislike about the product?
Sometimes it feels pricey when you need more features, and a few things—like reports or setting it up—can be a little confusing at first.
What problems is the product solving and how is that benefiting you?
It helps me keep all customer questions, emails, and chats in one place instead of scattered everywhere. This makes it easier to reply faster, solve problems quickly, and keep customers happy without losing track of anything.
Smooth and easy way to manage tasks.
What do you like best about the product?
Simplified interface makes it fast and easy.
What do you dislike about the product?
Going back a page makes you go back all the way and removes the selection filters.
What problems is the product solving and how is that benefiting you?
Hubspot is solving issues of managing all data and tasks in one place. It is an easy means of communication. Makes it easy to follow up on pending tasks.
HubSpot Service Hub has helped streamline our support operations significantly. .
What do you like best about the product?
The ticketing system is easy to use and contains all the necessary client data, making it easier for users.
What do you dislike about the product?
For the support section, it's a little bit difficult. because the client can not be searched without applying any filter. Additionally, the ticket is resolved by me, but if the ticket owner is changed, it would be difficult to find that ticket.
What problems is the product solving and how is that benefiting you?
It can be integrated with multiple applications, as well as it will send reminder emails, and if there are any mentions in the ticket that it will also inform us through email.
This is missing in our old system. It helps us to get the follow-ups.
The main thing is that it provides an automation workflow and centralises all the customers' data and communication.
This is missing in our old system. It helps us to get the follow-ups.
The main thing is that it provides an automation workflow and centralises all the customers' data and communication.
Customer Support Executive
What do you like best about the product?
Easy to find my ongoing tickets, responses, and updates of the issue the client is facing until it gets resolved.
Easy to find the updates of the pipelines and tagging, whereas we are getting the
Easy to find the updates of the pipelines and tagging, whereas we are getting the
What do you dislike about the product?
nothing as of now everything is running smoothly
What problems is the product solving and how is that benefiting you?
Its saving the time and also keep the real time tracking of pipelines and the co-workers to whom the tickets have been assigned.
HubSpot made scaling our business easy.
What do you like best about the product?
Everything in one place - tickets, customer details, conversations, and history are all connected through HubSpot's CRM.
Makes it easy for support reps to see full customer context before responding.
Makes it easy for support reps to see full customer context before responding.
What do you dislike about the product?
While HubSpot service Hub offers strong ease of use and implementation , accessing advanced features often requires higher-tier plans, which may not all budgets. Some integrations lack depth, and despite frequent use, teams may find limitation in customer support customization and the overall number of advanced features.
What problems is the product solving and how is that benefiting you?
HubSpot service Hub helps us streamline customer support by centralizing tickets, live chats, and emails into one easy-to-use platform , improving response times and team collaboration. Its integration with our CRM ensures we have full customer context during every interaction, leading to better service and stronger relationship.
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