Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot exprince shearing
What do you like best about the product?
I have been using the HubSpot service for some time now, and I am truly impressed with its capabilities. What I like best is how it streamlines our customer service processes and provides valuable The real-time data feature is also super helpful in tracking our performance and making data-driven decisions. Overall, the HubSpot service has been fantastic.
What do you dislike about the product?
One thing I dislike is a limited customisation option for certain features, which can make it hard to tailor the platform to our specific needs.
What problems is the product solving and how is that benefiting you?
Ticket management for customer inquiries, resolving issues and tracking support requests, easy to track ticket of customer issues, automating routine tasks and ticket assignment to reduce response time.
Hubspot platform has fundamentally improved my productivity deal visibility and sales performance
What do you like best about the product?
The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
What do you dislike about the product?
he free and Starter plans are quite limited in terms of customization and reporting. You can't create custom reports, the automation options are basic, and you're missing key features like A/B testing for emails. This means you often need to upgrade sooner than expected to get real value from the platform.
The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic.
The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic.
What problems is the product solving and how is that benefiting you?
The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate.
good tool for customer service and support teams
What do you like best about the product?
It is a fantastic tool for managing all customer interactions all in one place. the ticketing system is very helpful and it helps my team to stay on top of their customer interactions and requirements.
What do you dislike about the product?
nothing as of now, the only thing is setting up automation can be a bit of a learning curve
What problems is the product solving and how is that benefiting you?
one of the main problem it is solving for us is managing customer tickets efficiently also with with Service Hub integrated with bubspot CRM all customer interactions are in one place that gives us a full view of the customer history and context
We left Hubspot Because it became too expensive
What do you like best about the product?
All in one inbound CRM. Much better than others
What do you dislike about the product?
The cost is prohibitive for many businesses. Wish it could be cheaper. At one point we were paying $600 per seat. Moved to another platform then.
What problems is the product solving and how is that benefiting you?
Knowledge base, self serve, ticket routing, ticket workflow automation, chatbot option and then there are a few more options
HubSpot is Great
What do you like best about the product?
I find this service helpful to organize emails that come to my team as a whole, but can filter specifically for me or help to review my teams workload and assist as needed. The searching feature for the ticketing system also makes it easy to track previous tickets and pull up relevant conversations. The implementation of this system was seamless and took little to no time to begin using and train our team.
What do you dislike about the product?
If a user sends an email with a similar header, it will reopen an older separate ticket if the header is a similar name. This can create confusion when reviewing a ticket and longer review times occassionally.
What problems is the product solving and how is that benefiting you?
HubSpot has solved the issue of disorganized inboxes and trying to sort emails for our specific users from a shared inbox. This benefits the team by streamlining ticket reviews, creating clear work loads for our team, and decreasing time spent on ticket reviews by 30%.
HubSpot has been a great help in managing our Internal Recruitment Pipeline.
What do you like best about the product?
HubSpot has been a great help in managing our Internal Recruitment Pipeline. With the integration of Zapier, our tasks are made easier and more efficient.
What do you dislike about the product?
It lags and buffers at times. We need to keep refreshing it when we get an error.
What problems is the product solving and how is that benefiting you?
It helps cut manual tasks and has increased team efficiency because workflows handle repetitive tasks.
Fast and easy for handling client tickets
What do you like best about the product?
What I like best about HubSpot Service Hub is that I’m able to finish all my tickets quickly and in an organized manner. It really helps me assist clients with their concerns and resolve them on the spot. I also love how everything is tracked and documented, so I can easily follow up, review past cases, and ensure no request gets overlooked. This makes my workflow smoother and my customer interactions more efficient and professional.
What do you dislike about the product?
It might be that the automations of tickets are sometimes not entirely accurate, as some tickets that need to be assigned back to the original artist end up being routed to other teams instead. This can cause a bit of back-and-forth before the ticket reaches the right person, which slightly delays resolution.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps centralize all client concerns in one place, making it easy for me to track, manage, and resolve tickets quickly. It reduces the risk of missing requests, keeps communication organized, and allows me to address issues on the spot.
Great tool for ticketing and streamlining
What do you like best about the product?
I like inbox, ticket system and mostly knowledge base. It really helps keep things organized ad the best part is the automation for regular tickets. saves us a lot of time on a daily basis
What do you dislike about the product?
everything is seamless only the automation can be a bit more flexible
What problems is the product solving and how is that benefiting you?
Shared Inbox is helping with keeping everything is in one place so there is no more scrambling to find customer inquiries and we also use conversational support for live chat and it has made responding to customers much faster and more interactive
It helps organize the workload more efficiently, resulting in time savings
What do you like best about the product?
What I like most about HubSpot Service Hub is how it keeps everything in one place. It’s easy to track and manage customer requests, and the automation tools save a lot of time. It also makes it simple for the team to work together and keep things running smoothly for our clients.
What do you dislike about the product?
What I find a bit challenging about HubSpot Service Hub is that some customization options are limited. It works great overall, but having more flexibility to adjust workflows and reports would make it even better.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us keep all customer interactions in one place, so nothing falls through the cracks. It makes it easier to track requests, respond faster, and stay organized. This has improved our team’s efficiency and given our clients a better overall experience
Hubspot: A Game Changer in CRM.
What do you like best about the product?
It is very easy to use and easily linked to a dialing app or software.
What do you dislike about the product?
HubSpot has certain features that are hard to understand.
What problems is the product solving and how is that benefiting you?
I am helping my client using HubSpot Service Hub. The problems we're solving are lead generation, cold calling, and text blasting.
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