Service Hub Enterprise
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Decent tool for ticketing
What do you like best about the product?
Honestly it’s pretty easy to use once you get the hang of it, the ticketing system helps keeps things organize and I really like the automation features, it saves my time
What do you dislike about the product?
nothing to be disliked tbh, fair features at this price point
What problems is the product solving and how is that benefiting you?
the automation has been a huge timesaver specially for repetitive tasks like sending follow up emails & assigning tickets to the right team members , very helpful. I must say
better than what we had, but not the best for what we need
What do you like best about the product?
automatic population of contact info for some things, separate folder for calls the team answers, searching for a contact is fast
What do you dislike about the product?
the word processing options for emails are limited and time consuming, as is closing tickets. HS doesnt work with our current phone system, so entering info on calls is all done by hand.
What problems is the product solving and how is that benefiting you?
our department is contacted directly through emails and phone calls by consumers with product use questions. Quite often this involves a back-and-forth correspondence that can occur over multiple days or even weeks. New emails come into a shared box for our team and the person on email duty that day can access them to answer, even as reply emails go both into our shared inbox and to the person who corresponded with the customer initially. This is helpful when one of us is away from work as we can easily cover for one another. We spend a lot of time on emails, and it would be nice if the options for formatting text in an email were closer to what outlook offers in terms of function and options. It takes longer to write an email now, but it is often directly linked to a contact which is nice. At the moment, phone calls come into a shared box as 'voicemails' that are not integrated into HS since our rural phone system is too antiquated. This is an irritant, but nothing HS can help with.
Good tool for Customer Support
What do you like best about the product?
The ticketing system is super organized and it’s nice that everything is integrated with our CRM so we have a full picture of customer interactions
What do you dislike about the product?
The customization options could use some improvement there are some things we would love to tweak but the platform doesn’t always allow for that level of flexibility
What problems is the product solving and how is that benefiting you?
helped us inorganizing and managing customer support before we started using it we struggled with keeping track of customer queries and managing multiple communication channels, the ticketing system has helped streamline the process and ensure no customer issue gets overlooked
Very Easy Ticketing System in the HubSpot Service Hub
What do you like best about the product?
I can easily communicate with customers and give responses to customer tickets. Very useful integration of customer support
What do you dislike about the product?
Pricing is on the higher side, and the search functionality sometimes does not work properly.
What problems is the product solving and how is that benefiting you?
I mainly used HubSpot Service Hub for the ticking system, so we can resolve customer ticket quickly, and also do live chat with customer. Very userfull for the chatting to give support to customer.
Amazing Service
What do you like best about the product?
HubSpot Service Hub is easy to use and integrates well with other HubSpot tools. I like how it helps manage tickets, automate tasks, and improve customer support in one place.
What do you dislike about the product?
Some features feel limited without upgrading to higher-tier plans, and customization options for reports or ticket views could be better. It’s good overall, but a bit restrictive at times.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage customer queries more efficiently by organizing tickets, automating follow-ups, and keeping all communication in one place. This improves our response time, reduces manual work, and leads to better customer satisfaction.
Very intuitive and easy
What do you like best about the product?
What I value most is its intuitive interface and the way it centralizes all the information, which greatly facilitates coordination between teams and the planning of formal activities. Additionally, the automations and reminders have optimized our internal processes, allowing us to save time and reduce errors.
What do you dislike about the product?
Sometimes the loading of certain functions is a bit slow, especially when handling many records at the same time. Also, some more advanced customizations require technical knowledge or external support.
What problems is the product solving and how is that benefiting you?
One of the business problems that HubSpot Service Hub helps to solve is the difficulty in efficiently tracking internal or external requests and communications.
reviewing hubspot
What do you like best about the product?
“What I like best about HubSpot Service Hub is how seamlessly it integrates customer support, automation, and CRM tools into one unified platform. Features like the shared inbox, knowledge base, and automated ticketing workflows make it easy to deliver fast, personalized support at scale. The reporting and customer feedback tools also help teams continuously improve service quality based on real data.”
What do you dislike about the product?
“One thing I dislike about HubSpot Service Hub is that some of the more advanced features, like custom reporting or advanced automation, are locked behind higher-tier plans. This can limit small or growing teams from fully leveraging the platform’s potential without increasing costs. Additionally, while the system is user-friendly, there’s still a learning curve when setting up complex workflows or integrations.”
What problems is the product solving and how is that benefiting you?
“HubSpot Service Hub helps solve key customer service challenges like disorganized communication, slow response times, and lack of visibility into customer issues. By centralizing all support interactions through tools like the shared inbox, ticketing system, and knowledge base, it ensures that no customer query is missed and that teams can collaborate efficiently. The automation features reduce manual workload, allowing us to focus on delivering better service. Overall, it improves customer satisfaction while making our support processes more efficient and scalable.”
HubSpot has revolutionized our customer communication
What do you like best about the product?
I like how easy it is to use and how it centralizes all customer interactions. The ticketing system, automation, and reporting tools make our work faster and improve the customer experience.
What do you dislike about the product?
Sometimes customization is limited, and a few features could be more flexible. Also, some advanced tools require higher-tier plans, which can be costly
What problems is the product solving and how is that benefiting you?
It solves the problem of disorganized customer support by centralizing all communications and tickets in one place. This has improved our response time, team collaboration, and overall customer satisfaction.
All you need
What do you like best about the product?
Service Hub has been extremely user-friendly and helpful to mange all our clients, patients, and users of our services.
What do you dislike about the product?
The pipeline dashboards across different hubs are very similar and can create some confusion.
What problems is the product solving and how is that benefiting you?
Chatflows and the and Ai customer agents are helpful to answer everyday questions.
Honest Feedback
What do you like best about the product?
I love using the tickets!
I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally.
I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally.
What do you dislike about the product?
Tickets get reopen when they shouldn't. Sending emails that were previously assigned to some of my colleagues are using automatically their ¨sender¨ domain, which I believe should be automated (not manually adjsuted), to be sent from the correct domain.
When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation.
Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case.
I assume a simple integration with our Google Calendar should automate this.
When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation.
Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case.
I assume a simple integration with our Google Calendar should automate this.
What problems is the product solving and how is that benefiting you?
Easy monitoring of everything, easy sharing of tickets between all members, adding comments and tagging each other and more
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