Service Hub Enterprise
HubSpotReviews from AWS customer
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User friendly Ticketing System
What do you like best about the product?
The ticketing pipeline is visual, customizable, and easy to automate.
What do you dislike about the product?
The automation tools can be a bit rigid.
What problems is the product solving and how is that benefiting you?
Customer support trouble tickets. It benefits our support team to work faster with automation and a centralized inbox, reducing time spent switching between tools.
All in one solution for managing customers
What do you like best about the product?
As long as you have a clear picture of your customer journey, implementation is pretty quick and straightforward. The tool itself is also fairly intuitive to most, and though we have not maximised the use of all the features given where we are in our structure, I find the suite of features to be quite ample.
What do you dislike about the product?
Some features are available upon upsell, but I guess that's the trend nowadays.
What problems is the product solving and how is that benefiting you?
Having one place for our CSMs to manage and update information on their customers.
Hubspot
What do you like best about the product?
I like how everything is in one place—tickets, customer info, convos. Makes follow ups and tracking super easy.
What do you dislike about the product?
The ticketing system and automation saves us so much time. Having full visibility of the customer journey helps our team respond wayyy faster. The shared inbox is also a big plus for collab.
What problems is the product solving and how is that benefiting you?
It helps us keep all customer convos in one place, so we don’t miss follow-ups or duplicate work. It’s made our support feel way more organized and faster tbh.
product that works best
What do you like best about the product?
HubSpot Service Hub brings order to chaos like a digital Marie Kondo. The ticketing system is clean, intuitive, and fully customizable, which means no more wrestling with spreadsheets or chasing emails like a support ninja.
What do you dislike about the product?
While HubSpot Service Hub is packed with features, a few things could use some polish. The reporting and analytics tools feel a bit limited unless you’re on a higher-tier plan or you’re willing to build complex custom reports. Sometimes it feels like you need a degree in dashboard-ology just to track basic SLAs or team performance.
What problems is the product solving and how is that benefiting you?
Before HubSpot, support felt like trying to juggle flaming torches, between scattered emails, vague follow-ups, and a general lack of visibility, it was tough to keep things on track.
Great Results Using HubSpot’s AI Tools
What do you like best about the product?
I like HubSpot Service Hub for its easy CRM integration, AI features that boost efficiency, and tools that improve customer support.
What do you dislike about the product?
Some advanced features can be a bit complex to set up without support, and certain customizations are limited unless you're on a higher-tier plan.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes customer info and automates tasks, helping us respond faster and improve service quality.
HubSpot is awesome!!
What do you like best about the product?
HubSpot makes it easy to track customer interactions, manage tickets, and deliver personalized support—all from one place.
What do you dislike about the product?
Sometimes HubSpot is slow, especially when loading dashboards or switching between tools like the inbox, tickets, or contact records.
What problems is the product solving and how is that benefiting you?
Easy and fast interaction with customers
Amazing
What do you like best about the product?
One of the standout things about HubSpot Service Hub is how integrated and user-friendly it is—especially for teams that already use HubSpot’s CRM, Marketing, or Sales tools.
What do you dislike about the product?
Limited Customization andNo True Omnichannel Support
What problems is the product solving and how is that benefiting you?
core customer service problems, and using it brings real benefits to both support teams and the business
benefits Increased efficiency: Automation and centralized tools reduce manual workload.
benefits Increased efficiency: Automation and centralized tools reduce manual workload.
Exceptional
What do you like best about the product?
HubSpot Service Hub is incredibly user-friendly and integrates seamlessly with the rest of the HubSpot ecosystem. The ticketing system is intuitive, and the ability to link conversations, knowledge base articles, and workflows in one place saves time and improves customer experience. Reporting dashboards are clear, and automation options (like ticket routing and SLAs) are powerful without being overly complex.
What do you dislike about the product?
The pricing can become steep as you scale and need access to more advanced features. Some customization options are limited — especially in reporting and ticket views. Also, while automation is strong, setting up complex workflows can require trial and error due to limited error feedback.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize all customer support communication in one place — emails, chats, tickets, and knowledge base articles. Before, we had scattered conversations and no unified way to track customer issues. Now, we can easily monitor response times, assign tickets, and ensure nothing slips through the cracks. The automation and reporting tools have improved our team’s efficiency and made it easier to identify bottlenecks, helping us deliver faster and more consistent support.
Does everything we need
What do you like best about the product?
We've used HubSpot for our service tickets since 2019 and really like the way it helps us keep track of our client interactions, including those that need additional follow up. I can manage a team of 9 and all the tickets they create, (or the customer creates just by emailing us, or completing a form)
Customizing pipelines and statuses let us really control how we manage things, and workflows can create tasks based on the criteria we select, and even automate emails to help us be more efficient.
We can set custom company, contact, and ticket properties so the reporting we want to see is always a possibility. It even integrates with google workspace so an email can be logged to a contact record very easily.
Customizing pipelines and statuses let us really control how we manage things, and workflows can create tasks based on the criteria we select, and even automate emails to help us be more efficient.
We can set custom company, contact, and ticket properties so the reporting we want to see is always a possibility. It even integrates with google workspace so an email can be logged to a contact record very easily.
What do you dislike about the product?
It took a while for us to dial it in so it can do all the things we wanted
What problems is the product solving and how is that benefiting you?
with everything in one place we are more efficient between the success team and the sales team who uses the sales and marketing hubs
Effective Marketing Tool
What do you like best about the product?
Convenient tools to keep track of multiple leads, contact attempts with dates and type of contact, and make notes about leads.
What do you dislike about the product?
Navigating between Contacts, Tasks, and Deals, instead of having these pages side by side. Some features are not available or different on mobile versus computer.
What problems is the product solving and how is that benefiting you?
Keeping up with multiple contacts and how many times and when they have been contacted. What type of communication is working for each contact, email, text or phone calls? Which emails get the most clicks and opens?
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