Service Hub Enterprise
HubSpotReviews from AWS customer
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Great for managing tickets and keeping docs organized
What do you like best about the product?
I like how easy it is to manage tickets and they way you can build the ticketing system around your needs, workflow.
What do you dislike about the product?
Ticket system can be a bit confusing at first until you get a grip of it.
What problems is the product solving and how is that benefiting you?
Helps streamline communication between departments by organizing issues through the ticketing system. It reduces confusion, ensures accountability, and makes it easier to track progress and follow up on tasks, which improves overall efficiency.
It was an amazing expierence
What do you like best about the product?
The automation platform workflow, lead scoring
What do you dislike about the product?
Everything is pretty good no bad expierence as of now
What problems is the product solving and how is that benefiting you?
Helping in email marketing support team is also great they respond very quickly
Previously, we were working with another CRM, but it didn't have as many features as Hubspot.
What do you like best about the product?
In particular, I am in the support area and it makes it much easier for me since many articles can be added and they have integrated AI.
What do you dislike about the product?
As I mentioned once, it would be the optimization on the page. Previously, it took me a long time to close a ticket, but they have been improving it.
What problems is the product solving and how is that benefiting you?
The support we provide has helped us in our support area.
Hubspot Review
What do you like best about the product?
Works very well for the job, integrating with RingCentral
What do you dislike about the product?
Constant updates changing the UI can come out of nowhere
What problems is the product solving and how is that benefiting you?
Logging information about customers
Hubspot- Solid tool with great visibility
What do you like best about the product?
I really like how everything ties together across the platform. The integrations make it easy to connect different tools, and the visibility it gives across tickets, contacts, and analytics is super helpful. I also like that I can see things from different angles — whether it’s from a customer’s perspective or as someone working behind the scenes. It makes it easier to understand the full picture.
What do you dislike about the product?
The learning curve was a bit of a challenge. I had to figure out a lot on my own, and it wasn’t always clear where to start or how to get the most out of it early on. Once you get the hang of it, it’s great — but getting there took some time.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us stay organized and responsive when it comes to customer support. Before, it was easy for things to slip through the cracks or for teams to work in silos. Now, everything is in one place — tickets, customer history, notes, tasks — which makes it easier to collaborate and keep track of conversations. It’s also helped us better understand trends in support requests so we can spot recurring issues and improve our processes.
A Reliable Tool for Support and Efficiency
What do you like best about the product?
It’s easy to use and packed with helpful features that streamline customer support and improve efficiency.
What do you dislike about the product?
Some features take a bit of time to fully explore, but once you get familiar, it all flows smoothly.
What problems is the product solving and how is that benefiting you?
It helps us manage customer inquiries more efficiently by organizing and automating tasks, and tracking conversations. This saves time, improves response speed, and ensures no customer request slips through the cracks.
Clean and Organized Data
What do you like best about the product?
I like the the ability to organize and centralize customer contact info while building automated workflows to support contact communications.
What do you dislike about the product?
Not that it is a bad thing, but the platform is robust, and takes time to learn how to utilize to the fullest.
What problems is the product solving and how is that benefiting you?
centralized hub for customer contacts and integrated communications.
Solid Sales & Marketing CRM - Missing easier flow in Partnerships.
What do you like best about the product?
Helps bring a quicker flow, ensuring quicker response for clients and potential clients.
What do you dislike about the product?
Anything AI still has a learning curve, we need to see the improvements to ensure even more solid "humanlike" features in the service.
What problems is the product solving and how is that benefiting you?
Saving time, money and making it quicker.
Hubspot Review
What do you like best about the product?
Easy to work on and to keep everything organized
What do you dislike about the product?
There's nothing dislikable about hubstaff since it's easy to work on
What problems is the product solving and how is that benefiting you?
Help organize all tech tickets
HubSpot is King - but UI updates fall short
What do you like best about the product?
HubSpot Service Hub is intuitive and user-friendly, making it easy to manage customer interactions. The platform offers excellent customer support, with quick response times and helpful agents. A solid choice for streamlining service operations.
What do you dislike about the product?
HubSpot Service Hub’s frequent UI updates can be frustrating, often disrupting workflows and requiring re-learning. While the core features are solid, the constant design changes hurt usability and make the platform feel less stable.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub streamlines support by centralizing communication, automating ticket routing, and integrating with CRM. It’s helped us respond faster, reduce manual tasks, and deliver more personalized customer experiences—all in one place.
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