Service Hub Enterprise
HubSpotReviews from AWS customer
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Robust system tailored to your company's needs.
What do you like best about the product?
The customization of the workflows can be tailored to your needs and the robust system is all encompassing.
What do you dislike about the product?
Because the system is so robust, one may find it difficult to learn the back end and when making changes to a workflow you can feel like you are breaking the system.
What problems is the product solving and how is that benefiting you?
We use the help desk, knowledgebase, CRM and other key features. It is an all in one tool that our internal staff use for communication and a repository for all things.
Great platform to manage client relationships and grow your business
What do you like best about the product?
HubSpot features help me to manage multiple client relationships, ensuring nothing falls through the cracks.
What do you dislike about the product?
No major downsides that I can think of..
What problems is the product solving and how is that benefiting you?
Managing over a hundred client relationships and documenting the journey.
Levelled up our manual processes and connected siloed teams
What do you like best about the product?
ServiceHub allowed our Support and Customer Success teams to have greater visibility on projects, services, and tasks and in general consolidate knowledge.
What do you dislike about the product?
Powerful tool, but the settings and administration is dense and has a step learning curve.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is allowing our onboarding, customer success, and support teams to standardize, scale, and automate routine processes and provide visibility for the entire company on how CS operates.
HubSpot *At Your Service*
What do you like best about the product?
I like the HubSpot service hub. The ease of use is great to find reports on multiple items: Customer satisfaction, team performance, and ticket replies all in one place. It'll generate reports for you based on what you're looking for!
What do you dislike about the product?
Navigation to find exactly what you're looking for can take some getting used to. Once you get the layout it's eassssyyyy
What problems is the product solving and how is that benefiting you?
It allows us to monitor team performance easily!
Great for Client Communication
What do you like best about the product?
One of my favorite features is the calendar integration, which I use daily. It’s incredibly intuitive and helps streamline scheduling with both internal teams and customers.
What do you dislike about the product?
So far, I haven’t encountered any feature that feels unnecessary or unhelpful to my role. Everything I’ve used runs smoothly, and I find the interface to be user-friendly. Most of the buttons and tools are self-explanatory, which really shortens the learning curve
What problems is the product solving and how is that benefiting you?
The automated messages that go out with calendar invites or follow-ups save me time and ensure that nothing falls through the cracks. I also appreciate how the platform keeps everything centralized—it's easy to track tickets, conversations, and tasks all in one place, which makes my day-to-day workflow more efficient.
I overall have very good experience with hubspot
What do you like best about the product?
How organized it is and how the inbox is set up. I can easily see my assigned tickets and love the filtering option for old tickets.
What do you dislike about the product?
Notification section at the top could have search section which could make it easier to find some old tickets (not the inbox portion).
What problems is the product solving and how is that benefiting you?
it makes it more visible for our team compare to normal email chain.
Convenient way to receive, track and manage leads
What do you like best about the product?
HubSpot is user-friendly and offers convenient access between the browser app and the phone app.
What do you dislike about the product?
I do wish HS had the option to send mass emails.
What problems is the product solving and how is that benefiting you?
HubSpot makes it easy to manage leads by organizing activity, interest, and management.
I am a user that does not use HubSpot very much. Our sales team does more with it.
What do you like best about the product?
It keeps our customer contact information in one place.
What do you dislike about the product?
The fact that I have to login every day is ridiculous. I select the "Remember me" checkbox, but it doesn't matter.
What problems is the product solving and how is that benefiting you?
Tracks service tickets.
Quality CRM offering a variety of unique tools.
What do you like best about the product?
I like most that the reporting feature ties directly into the compatibility that the CRM has with our email and phone providers. It allows me to look at graphs and charts and see how I'm stacking up against the rest of my team.
What do you dislike about the product?
Hubspot isn't a perfect platform, and the search function when looking for specific email threads needs some work. I've struggled when looking for specific email conversations to search through Hubspot as the search feature doesn't help to accurately narrow down my search.
What problems is the product solving and how is that benefiting you?
Hubspot really helps keep our book's of business organized. The customization features that can be toggled on are great for helping to get all the important details into a client's account. Overall, we've been more efficient since implementing Hubspot into our processes.
My department primarily engages with the Service Hub for ticket management and customer support.
What do you like best about the product?
Ticket pipeline and status tracking creates visual pipelines to help track the entire lifecycle of a ticket—from submission to closure.
Internal communication features allows team members to collaborate within the ticket. Also, it helps maintain a centralized record of all updates, discussions, and decisions for accountability.
Internal communication features allows team members to collaborate within the ticket. Also, it helps maintain a centralized record of all updates, discussions, and decisions for accountability.
What do you dislike about the product?
HubSpot has limited design flexibility—cannot fully brand or tailor it to provide the ideal homeowner experience, as well as the workflow experience with ticketing.
What problems is the product solving and how is that benefiting you?
Ticket management and customer service
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