Service Hub Enterprise
HubSpotReviews from AWS customer
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Well Organized and Easy to Use
What do you like best about the product?
I really like the columns, it is easy for me to organize the tickets in whichever way I want. I am able to have all threads into one ticket (email) to keep all information into one.
What do you dislike about the product?
Sometimes there is a bug but that is normal - I'd have to ask our system analysts to fix the bug. I wish there are some things that I could do myself.
What problems is the product solving and how is that benefiting you?
I work on scheduling and real time operations - HubSpot helps me to see which email is new and which requires our response which is helpful to keep track.
Best app for CRM
What do you like best about the product?
Like about the cross platform functionalities and easy to use interface.
What do you dislike about the product?
It keeps getting logged out after every session.
What problems is the product solving and how is that benefiting you?
To get all the inquiries and concerns in one place.
Proficient and easy to use
What do you like best about the product?
I really like the knowledge base and the ability to create forms for our clients to use. I have never had to use the customer support service but I do use hubspot everyday in my job.
What do you dislike about the product?
Sometimes the formatting of the knowledge base articles is tricky to use, it doesn't copy and paste well.
What problems is the product solving and how is that benefiting you?
Having everything in one place makes it very easy!
Nice Cloud Solution For Ticketing
What do you like best about the product?
All correspondence in one place and viewable by everyone. Allows easy handoffs and takeovers of tasks.
What do you dislike about the product?
A few bugs here and there. Some ticket attributes are not easily filterable. Would like to filter by specific date and date ranges for any date fields.
What problems is the product solving and how is that benefiting you?
Allows me to hand off workflows and ask questions inside the tickets.
Easy flow
What do you like best about the product?
You can easily track your deals from one stage to the next. I loved the "Follow Deal" feature just to keep you posted in a pipeline you would have built.
The properties and features can easily be customized to your organization.
The properties and features can easily be customized to your organization.
What do you dislike about the product?
Not that I can think of at the moment. But a brilliant tool.
What problems is the product solving and how is that benefiting you?
Ease of Reports
Data Analysis
Data Analysis
Awesome CRM
What do you like best about the product?
There are tons of customization options and integrations.
What do you dislike about the product?
I wish the entries had a more visible number identifier.
What problems is the product solving and how is that benefiting you?
Managing customers, contacts, deals, and tickets.
Customer Support Specialist Review of Hubspot and features
What do you like best about the product?
I like best the ability to manage conversations from the Help Desk view and be able to sort and organize conversations based on the topic/area of concern. It makes it easy to view and keep track of conversations to then help clients.
What do you dislike about the product?
It can be laggy at times and there are times where there are partial UI changes that impede some functionality of Hubspot. i.e. when using the insert dropdown there was a time where the UI was "broken" as changes were being applied that made adding knowledge base articles tedious.
What problems is the product solving and how is that benefiting you?
Customers coming in with questions, concerns, need of assistance, etc. We use hubspot to manage and communicate directly with customers and with Hubspot makes it easy to do so without clutter, needing to track down people/old conversations and be efficient with communications.
Robust and Thorough
What do you like best about the product?
Provides a robust set of features and tools. Allows us to provide speedy service to our clients
What do you dislike about the product?
None at this time. Always new features in the works.
What problems is the product solving and how is that benefiting you?
Having everything in one place about our customers. Centralized customer success workflow in Hubspot makes managing customers more efficient
Collaborative Communication Made Easy!
What do you like best about the product?
HubSpot makes it easy to see all communication that you / anyone from your organization has had with a contact. It is great when going back to look for information on an issue or just to refresh your memory on a previous conversation. The platform also offers great features to help prioritize your day such as setting tasks and reminders for follow ups. It is a great way to have everything in one place and increase visability among organizations versus across different platforms.
What do you dislike about the product?
One downside is the process to find what your looking for on a customers contact page can be confusing and lengthy.
What problems is the product solving and how is that benefiting you?
HubSpot solves communication gaps between collegues and customers. It benefits me and my co-workers by eliminating the need to reach out and ask about a previous conversation. Instead we are able to read it ourselves and get the information needed.
Feature-Rich and User-Friendly, But Not Without Limits
What do you like best about the product?
What I like best about HubSpot Service Hub is how effortlessly it brings together ticketing, live chat, and a knowledge base in one platform. The automation tools save a lot of manual effort, and it’s incredibly easy to track and respond to customer issues in real time. It’s streamlined our support workflow and improved response times.
What do you dislike about the product?
What I dislike about HubSpot Service Hub is that some of the most valuable features—like advanced reporting, custom workflows, and SLAs—are only available in the higher-tier plans, which can get pricey. Also, while the interface is user-friendly, deeper customizations can feel limited or require technical workarounds.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage consignments, ticketing, customer support, and helpdesk operations all in one platform. By centralizing these functions, it’s easier to track issues, assign them efficiently, and respond faster—leading to smoother workflows, better customer satisfaction, and improved team productivity.
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