Service Hub Enterprise
HubSpotReviews from AWS customer
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It's super easy to use.
What do you like best about the product?
All-in-One Dashboard: No more bouncing between tools—you see contacts, tickets, deals, and chats all in one place.
Click, Drag, Done: You can build emails and workflows with simple drag-and-drop actions. No coding, no headaches.
Click, Drag, Done: You can build emails and workflows with simple drag-and-drop actions. No coding, no headaches.
What do you dislike about the product?
Confusing Ticketing Behavior Some users report issues with ticket tracking—like emails getting lost or replies not syncing properly when customers use different email threads.
What problems is the product solving and how is that benefiting you?
Instead of juggling emails, chats, and calls across different platforms, HubSpot pulls everything into one shared inbox. You get full context—who said what, when, and where.
Overall Best Experience in the market!
What do you like best about the product?
It's efficient and organized. Overall the best system i've used
What do you dislike about the product?
I wish it was a tad more automated and quicker
What problems is the product solving and how is that benefiting you?
It's automating a lot of the things I would have to do manually and saving me time
Good Experience, Some lacking Data
What do you like best about the product?
I love that Hubspot is pretty simple and straighforward if you want it to be but there is also a way to build out really impressive and complicated automation.
What do you dislike about the product?
Sometime's there's not enough data points. I would love to be able to filter for specific times in certain reports other than the preset ones. You can do " custom" most of the time, but there are instances when filtering when custom isn't an option.
I also find it frustrating that sometimes there is an error in hubspot when sending an email and the error is not clear. It just tells you to try again. We've seen that you can't email a customer with special characters in their contact name and we had to figure that out oursleves.
I also find it frustrating that sometimes there is an error in hubspot when sending an email and the error is not clear. It just tells you to try again. We've seen that you can't email a customer with special characters in their contact name and we had to figure that out oursleves.
What problems is the product solving and how is that benefiting you?
Nice Data on reports. Very clear UI.
Fairly robust option that a service/support team needs
What do you like best about the product?
For those who are familiar with other CRMs the ability to customize and adjust the properties are pretty similar. This allows for quick and easy changes. Integrations into other platform's like Make.com help add some additional automation capability
What do you dislike about the product?
How contacts are dealt with. Seems to be more tied into the marketing side of Hubspot. So to operate a true help center for one time questions means you have to trim the list down.
What problems is the product solving and how is that benefiting you?
All in one solution that can be used by CS/Support/Sales to see a full picture of an account and users.
Highly customizable and Copilot enabled
What do you like best about the product?
easy tracking service tickets and communications
What do you dislike about the product?
viewing tickets in preview omits key information
What problems is the product solving and how is that benefiting you?
easy collaboration across team for handling submitted customer tickets
Sales
What do you like best about the product?
It's a great drafting system — whenever I write something in an email, notes, or anywhere else, it automatically saves as a draft.
Also, I really like the voice call integration. In my current company, we’ve integrated Aircall with HubSpot, and it works seamlessly.
Before this, I worked with another organization where I had to manually copy the number, paste it into the dialer, and then make the call. But with HubSpot, the dialer is already integrated into the system — so I really love this widget.
Also, I really like the voice call integration. In my current company, we’ve integrated Aircall with HubSpot, and it works seamlessly.
Before this, I worked with another organization where I had to manually copy the number, paste it into the dialer, and then make the call. But with HubSpot, the dialer is already integrated into the system — so I really love this widget.
What do you dislike about the product?
HubSpot doesn’t currently have a proper pop-up reminder feature. Even if I create a task and mark it as high priority, it won’t show any active notification or alert. I still have to remember it manually or keep checking the task list myself. I use hotspot daily which I find so irritating
What problems is the product solving and how is that benefiting you?
Whenever I consult with a customer, HubSpot helps me track the entire interaction history. With the call integration, it even provides call recordings and transcriptions, which is extremely helpful.
We can also send emails and invoices directly from HubSpot, and create follow-up tasks to ensure nothing is missed. These features really help streamline the workflow.
Additionally, HubSpot allows us to categorize and filter data, so we can segment it as per our specific needs — which makes the whole process more organized and efficient.
We can also send emails and invoices directly from HubSpot, and create follow-up tasks to ensure nothing is missed. These features really help streamline the workflow.
Additionally, HubSpot allows us to categorize and filter data, so we can segment it as per our specific needs — which makes the whole process more organized and efficient.
great tool for CRM so far!
What do you like best about the product?
very helpful and easy CRM tool, helps to manage to tickets & track customer issues in one place.
What do you dislike about the product?
there are other advanced features but you will have to upgrade the plan
What problems is the product solving and how is that benefiting you?
business requirements and to track our work at one place. Very helpful with the integration on gmail to track emails and also slack for updates on the tickets
Unfortunately it's not designed for support, many features missing
What do you like best about the product?
Be integrated with Sales, so we can find deals more easily
What do you dislike about the product?
Not being support-oriented, many features present in other tools are missing.
What problems is the product solving and how is that benefiting you?
By integrating with Sales deals, it becomes easier to search
HubSpot Used Daily
What do you like best about the product?
Very easy to use and intuitive. I use HubSpot daily for support tickets and client management. Great tool to easily use for work management.
What do you dislike about the product?
I have nothing negative to say about HubSpot.
What problems is the product solving and how is that benefiting you?
Allows clients to submit support tickets, allows our agency to keep track of client information, allows our team to collaborate easily and effectively.
Gets the job done without driving me insane
What do you like best about the product?
Honestly, it's super easy to use. The ticket system keeps everything from slipping through the cracks, and I love how it ties into the CRM without needing a bunch of setup.
What do you dislike about the product?
The reporting tools could be better — feels like you have to upgrade just to get the insights you actually need. Some parts are a bit too locked down unless you’re willing to pay more, which is annoying when you’re trying to customize it to your workflow.
What problems is the product solving and how is that benefiting you?
It takes dozens of inboxes and tickets and workflows and puts them into one place, easy to keep track of, easy to manage, easy to succeed.
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