Service Hub Enterprise
HubSpotReviews from AWS customer
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Exceptionally User-Friendly and Intuitive Experience
What do you like best about the product?
It is user-friendly, and incredibly intuitive.
What do you dislike about the product?
I think there could be more functionality for representing more advanced data across contacts/companies
What problems is the product solving and how is that benefiting you?
Visibility is truly the main problem that has been solved by HS. Also having a central help desk has been a game changer.
Integrates Well but Has a Steep Learning Curve
What do you like best about the product?
I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow significantly. The transparency it provides within my team is invaluable, facilitating coordination and allowing us to easily identify the owner of each ticket. I find the email platform plugin especially useful as it integrates seamlessly, enabling us to manage tickets efficiently from our emails. It's also a great advantage that HubSpot Service Hub is deeply integrated with our CRM, allowing everything to be cohesively tied together with our clients, which enhances the overall utility and effectiveness of the platform in managing our support processes.
What do you dislike about the product?
I find there is a significant learning curve with HubSpot Service Hub. Many features are unexplained, making it difficult to navigate the application initially. Although continued use improves familiarity, the initial setup is quite challenging despite guidance. Furthermore, customer support, while helpful, can be difficult to reach sometimes. Another issue is the additional cost for many features due to their status as add-ons, which can be frustrating. Constructing workflows within the service is also complex and cumbersome, requiring more effort than expected.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to automate ticket creation from emails, enhancing transparency and coordination among team members by clearly identifying ticket owners.
User-Friendly and Clear, Would Love WhatsApp Integration
What do you like best about the product?
HS is userfriendly, the AI helps a lot. Everything is clear and objetive and easy to use.
What do you dislike about the product?
It is not that I deslike but it would be really ncie if company could have whatsapp associate. It would help.
What problems is the product solving and how is that benefiting you?
HS organized the whole customer journey. Now it is possible to have the complete history of the students, add grades, screenshots, and have a full record of conversations within the system.
HubSpot Keeps Projects and Teams Perfectly Aligned
What do you like best about the product?
Appreciate not having to switch between multiple disconnected apps to manage different aspects of customer interaction. The platform unifies a company's entire front office.
What do you dislike about the product?
The initial setup can be difficult and require planning and time.
What problems is the product solving and how is that benefiting you?
The platform provides a shared inbox that aggregates all customer communications, from email to live chat, into a single, organized view. An intelligent ticketing system ensures every request is logged, tracked, and automatically routed to the right agent.
Great for Tracking Team Progress, but Email View Needs Improvement
What do you like best about the product?
It's very convenient to track and analyse progress of each team member separately.
What do you dislike about the product?
Email view under a company looks messy to me. Sometimes I get lost in it
What problems is the product solving and how is that benefiting you?
It has made it easier to track the status of support tickets. And the filter option helps to focus on the priorities first
Good and Becoming Great
What do you like best about the product?
The software offers a great deal of customization, provided you know where to look for it. The conditional logic is simple and built in as a base feature which I really appreciated.
What do you dislike about the product?
Every now and then, I encounter features that are standard in other CRMs focused on support, but don't seem to come as intuitively in the HubSpot service UI. However, I find that these instances are becoming increasingly rare as time goes on.
What problems is the product solving and how is that benefiting you?
This is the first time our company has used a CRM that unifies both sales and support. HubSpot helps to strengthen a lot of the week links that we had in our onboarding and ordering processes.
Excellent product
What do you like best about the product?
makes it easier to move fast, stay agile, and complete tasks
What do you dislike about the product?
Nothing so far. I am very content with the benefits of ServiceHub
What problems is the product solving and how is that benefiting you?
It starts by checking off your toughest tasks, all in one place. It’s reliable and concise.
Everything in one place
What do you like best about the product?
I really appreciate how Hubspot allows all our teams to collaborate effortlessly with our clients. It makes the whole process so simple.
What do you dislike about the product?
So far, I haven't encountered any downsides. As someone new to building client lists, I have found it a bit challenging, but I believe I can learn how to manage it with the help of Hubspot's academy.
What problems is the product solving and how is that benefiting you?
I use this for managing multiple clients, keeping up with follow-ups, and tracking overall success. It helps me stay organized and ensures I don't miss important updates.
Best Database management tool
What do you like best about the product?
Best for reporting and analytical review
What do you dislike about the product?
As of now i didnt find any unlike features of hubspot
What problems is the product solving and how is that benefiting you?
Hubspot helping us in sales pipeline management, tracking the sales progress. Also hubspot provides the best reports & analytical dashboards which is helping us in tracking the sales reps performance
Seamless Setup, Powerful Features
What do you like best about the product?
I love how easy it is to use HubSpot Service Hub. The system layout is intuitive, making it simple for new users to learn. The clean organization and documentation of customer interactions allow us to efficiently pick up where we left off with customers. Additionally, the Service Hub consistently releases new updates and products, enhancing the subscription experience. The ticketing, deals, and dashboards features are particularly useful in tracking customer engagements and measuring KPIs.
What do you dislike about the product?
n/a
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub keeps our customer interactions organized and documented, allowing us to pick up where we left off with customers, enhancing our service. It also helps in tracking sales and customer events, utilizing dashboards for KPI measurement, and improving future performance insights.
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