Service Hub Enterprise
HubSpotReviews from AWS customer
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A Seamless Service Hub You Can Rely On
What do you like best about the product?
It's integration with CRM gives detailed view of every customer and simplified UI/UX.
What do you dislike about the product?
Chatbot configuration do not have expected customization and inbuilt features like video support.
What problems is the product solving and how is that benefiting you?
Hubspot Service Hub is enabling us to address customer issues on the spot via live chat and email ticketing system. This inturn boosting our customer retention.
Simplest AI Powered Service Hub Out there
What do you like best about the product?
Easy to use, simple chat flows and AI setup.
What do you dislike about the product?
Need more control over AI chatbot, should have given more options to control AI chat responses and human agent handover options.
What problems is the product solving and how is that benefiting you?
Service Hub is helping us in answering our customers product related questions and in efficient manner. This is inturn is helping us in customer satisfaction and reduce customer churn rate.
HubSpot The Ultimate All-in-One Marketing Platform
What do you like best about the product?
I like HubSpot Service Hub’s shared inbox, ticket automation, and integrated knowledge base. It streamlines support, improves response times, and connects seamlessly with CRM for a unified customer experience.
What do you dislike about the product?
High cost for full features, limited customization on lower tiers, shallow reporting, and complex setup make HubSpot Service Hub burdensome for small teams or users needing deep SLA/Ominichannel functionality.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub streamlines customer support by centralizing communications, automating ticket workflows, and offering self-service tools—reducing response times, improving team collaboration, and enhancing overall customer satisfaction.
Great way to stay organized and keep track of customers
What do you like best about the product?
i like the customized views that you can create, it makes it very easy to find what data youre looking for. Im also very excited for all the new AI features and capabilities that are rolling out.
What do you dislike about the product?
With all of the customization and tools that are available it can be a little overwhelming to start, especially when your company doesnt have set standards or processes of what is needed yet. However i will say that they offer many courses and tutorlias to help combat that.
What problems is the product solving and how is that benefiting you?
Hubspot serves as a good way to transfer the clients from sales to the CS team, and gives our CS team ease in customer communication.
Excellent integration between Inbox and Tickets
What do you like best about the product?
Love how service hub integrated with Inbox and Emails and Tickets are all in one spot. Remember working with the HubSpot product team specifically Rose P. on having our client enrolled in Help Desk Beta and improvase and make required changes per client requirements and suggestions. We have come a long way!
What do you dislike about the product?
Wish there was a way to tie the ticket back to the client conversation when they don't reply back to the same email therad as the ticket.
What problems is the product solving and how is that benefiting you?
It is centralizing service request emails and tickets, which makes it easier to manage the Ticket status time and allocation and manage client communication all in one spot.
Replaced multiple platforms
What do you like best about the product?
Service Hub allowed us to consolidate 9 different "service" platforms into a single source of truth across mutliple brands. It combined inboxes, social inputs, tickets, phone calls, sms messages - all into a single platform with the full customer data.
What do you dislike about the product?
Right now the customer agent for web chat can only be connected to a single brand.
What problems is the product solving and how is that benefiting you?
The ability to connect the customer agent to a knowledge base has been extremely helpful to allow clients to self-solve issues. The platform also allows for a consolidated view of all support and service related content for the customers.
Workflow Automation
What do you like best about the product?
Love being able to create tickets and send updates to our customers using workflows to keep them up to date.
What do you dislike about the product?
No downside at the moment- it’s been a great win for our team!
What problems is the product solving and how is that benefiting you?
Warranty claims for a home builder
Great For Start Up Support Teams
What do you like best about the product?
We use a variety of ticket platforms to manage various different service requests - it is a game changer for keeping everything organized and make sure nothing falls through the cracks - especially when we power them with automation.
What do you dislike about the product?
I wish that the phone feature was a lot more robust and I hope that help desk routing, capacity limits, and SLAs continue to evolve for standard support teams to better manage multiple channels or common routing rules.
What problems is the product solving and how is that benefiting you?
Helping keep our teams on track with lots of ticket volume for a variety of different service teams. Helps everyone have visibility of where things are at. Helps streamline processes and keep the customer experience more standardized.
Love service hub
What do you like best about the product?
How easy it is to set up and how smoothly it works with the rest of the hubs
What do you dislike about the product?
There’s little I don’t like. Maybe that the permission setting
What problems is the product solving and how is that benefiting you?
Bridging the gap between the rest of my crm and my support and feedback requests. Nothing falls through the cracks
Making managing our customers health and workflows effortless.
What do you like best about the product?
All customer information in one location. Breakdown by CSM.
What do you dislike about the product?
Better process to help onboarding of customers.
What problems is the product solving and how is that benefiting you?
Management of accounts. View into customer health.
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