Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot is amazing
What do you like best about the product?
Data traceability and kpi analysis to better succeed with customer
What do you dislike about the product?
The cost and implementation is a little high for my business
What problems is the product solving and how is that benefiting you?
Data traceability
Centralising customer support
What do you like best about the product?
Native integration with HubSpot CRM, Sales, and Marketing tools: all customer data in one place.
Ticketing and automation: smooth request management with workflows that save time and reduce errors.
Knowledge base & chatbots: enable customer self-service and lighten the support team’s workload.
Clear dashboards and reports: easy visibility into KPIs like response times and customer satisfaction.
Ticketing and automation: smooth request management with workflows that save time and reduce errors.
Knowledge base & chatbots: enable customer self-service and lighten the support team’s workload.
Clear dashboards and reports: easy visibility into KPIs like response times and customer satisfaction.
What do you dislike about the product?
Rising costs: advanced features are locked behind higher-tier plans, which may be pricey for smaller companies.
Learning curve: the breadth of tools can feel overwhelming at first.
Limited customization compared to more specialized support platforms
Learning curve: the breadth of tools can feel overwhelming at first.
Limited customization compared to more specialized support platforms
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us centralize all customer interactions in one place. Before, support requests were scattered across emails and different tools, making it hard to track and follow up. Now, with the ticketing system and CRM integration, we have full visibility of the customer journey, from first contact to resolution.
Streamline Operations
What do you like best about the product?
ServiceHub has allowed us to streamline Operations and ticketing, allowing us full visibility on workload, recurring challenges, etc
What do you dislike about the product?
It took more configuration than it should have to use internally
What problems is the product solving and how is that benefiting you?
Visibility on who is doing what, in take from sales reps, etc
Common Support
What do you like best about the product?
One spot for sales, service, and marketing
What do you dislike about the product?
The service seat at different than the sales seats
What problems is the product solving and how is that benefiting you?
Inbound tickets, onboarding and more
Great potential, excited for what is the come
What do you like best about the product?
Love the idea of one tool for all roles, and as a CS leader this will be a huge oppotunity for cross functional alignment.
What do you dislike about the product?
Not sure I dislike the tool, we are just not setup for optomisation
What problems is the product solving and how is that benefiting you?
Ability to have full journey for our customers
Growth Marketing Specialist
What do you like best about the product?
The easiness to connect data and make recommendations
What do you dislike about the product?
Sometimes data can take a while to connect to Salesforce and thus contact records are not accurate
What problems is the product solving and how is that benefiting you?
Making sure that our customers are having their issues resolved in a timely manner and ensuring their pain points have been recognized and being worked on
Still improving..
What do you like best about the product?
Since we use Hubspot for sales and marketing, it's connected to all of the company and customer profiles.
What do you dislike about the product?
Integrations could be better - Slack, UCAAS. Wish there was a more robust native telephony and SMS solution within Service Hub.
What problems is the product solving and how is that benefiting you?
Managing support tickets for our customers
Quick responses and thorough guidance.
What do you like best about the product?
I appreciate the timely responses to service requests. In my experience, it has been very thorough and easy to follow.
What do you dislike about the product?
I haven’t experienced anything I dislike.
What problems is the product solving and how is that benefiting you?
Tech related questions around marketing hub.
HubSpot is the best CRM for SMBs
What do you like best about the product?
I think HubSpot service cloud is a great solution for SNB businesses because it is approachable, understandable affordable, and doesn’t scare business owners like other mega CRM’s do
What do you dislike about the product?
I am pretty cool with all features of the service hub. I think it is growing at the right rate and strategically aligned with the needs of their customer.
What problems is the product solving and how is that benefiting you?
That’s a difficult question, I would just say that meets the core requirements of SMDS
Best Help Desk Platform I've used in 15 Years
What do you like best about the product?
The most helpful feature is a unified inbox of all ticket sources, for all CS staff members to communicate and collaborate, along with AI assisted messaging and scheduling.
What do you dislike about the product?
Currently, we allow too many sources for tickets to be created, so it can be difficult to keep up, but that's a process issue, not a Hubspot issue
What problems is the product solving and how is that benefiting you?
Servicing customers reactive support needs quickly and in order of priority
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