Tableau+ | Salesforce
Salesforce, Inc.External reviews
3,434 reviews
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How Salesforce helps me as an Fraud Investigator
What do you like best about the product?
Salesforce has most of the things that we need in order to perform our daily task as an Fraud Investigator. I always use in on a daily basis to check our process through our Knowledge Base, we can also find notes or email by our fellow Investigators to our customers.
What do you dislike about the product?
Everything in Salesforce is useful and I do not find anything to dislike the system.
What problems is the product solving and how is that benefiting you?
It helps us with the use of our Knowledge Base to resolve fraud concerns, It is very critical in our Daily task to follow the process through our Knowledge Base.
A good tool for data visualization
What do you like best about the product?
First things first, it is relatively easy if it is your first tool in data visualization. It is also loaded with features and can get almost all of your job done as far as making and presenting dynamic and easy-to-understand and dashboards is concerned.
What do you dislike about the product?
One of the cons is that you can't write direct sql queries. Sometimes the dashboards can be slow as data sync issues creep up. Also, there are cheaper alternatives in the market.
What problems is the product solving and how is that benefiting you?
It is just a very good starting tool for data visualisation and presentation.
Career transformational-Easy to learn-life changing software.
What do you like best about the product?
Excellent with drag and drop interface and very easy to understand and follow.
Tableau is amazing with the ability to implement gallery and share workflows.
Stunning with ease of learning and quick due to its graphics user interface.
Tableau is amazing with the ability to implement gallery and share workflows.
Stunning with ease of learning and quick due to its graphics user interface.
What do you dislike about the product?
Once you start using tableau u are hooked.
What problems is the product solving and how is that benefiting you?
Tableau is accessible and very easy to automate complex processes.
Tableau is the best user -friendly analytical tool.
Tableau is quite good, tableau seem to have ever expanding capabilities.
Tableau is the best user -friendly analytical tool.
Tableau is quite good, tableau seem to have ever expanding capabilities.
AUXES THAT HELPS ME MANAGE MY TIME
What do you like best about the product?
The best thing that I like the most about salesforce CRM analytics is that it's less effort for me to in terms of time managerment, the accuracy of chaning from one task to another is a job well done as there is no delay and reacts fast.
What do you dislike about the product?
The least helpful feature about sift is it´s offline function, when you change the offline button, you still need to click the logout button, too much a hassle for us employees especially if it´s already out of working hours.
What problems is the product solving and how is that benefiting you?
The benefits of this tool is that it allows the company to monitor your status whenever you are changing task, it benefits me to
always do the right thing.
always do the right thing.
The use of Salesforce in daily tasks.
What do you like best about the product?
I like the features and it's friendly user, you can find so much tasks to do wether you are working types of tasks on back office, manual review, WCR OB dialer or even in Inbound as live contacts. The most important tool for handling customer's concerns because the guides and steps are here. A perfect combination for CRM.
What do you dislike about the product?
There are times that SF is not functinoning well. It auto diconnects or became offline on it's own.
Sometimes the chat disconnects automtically which causes customer's friction and me not able to resolved the concern that would also affect my stats.
Often times the customer automaticall disconnects while checking resources I'm not sure if that is on our end or on the customer's end.
Sometimes the chat disconnects automtically which causes customer's friction and me not able to resolved the concern that would also affect my stats.
Often times the customer automaticall disconnects while checking resources I'm not sure if that is on our end or on the customer's end.
What problems is the product solving and how is that benefiting you?
The latency, freezing and auto disconnect issue. It will benefit me to complete the task I need while I am connected with the customer wether through chat or call.
Sometims, when we are disconnected we are not allowed to call back due to the out of calling hours policy.
If this issue lessen especially on chat. We'd be able to get the customer's concern most of the times, we'll be able to get customer's satisfaction.
Sometims, when we are disconnected we are not allowed to call back due to the out of calling hours policy.
If this issue lessen especially on chat. We'd be able to get the customer's concern most of the times, we'll be able to get customer's satisfaction.
How CRM works and help associates
What do you like best about the product?
CRM is very easy to use or should I say friendly user
What do you dislike about the product?
CRM is very easy to use nothing to disclike
What problems is the product solving and how is that benefiting you?
This is were we normally check the account of the customers and we can see and check there information
Perfect tool for review
What do you like best about the product?
It is very easy to navigate. We are also given the information we need like the risk review screen and personal info of the customer we are assisting.
What do you dislike about the product?
There are some loatencies and delays but it is manageable. There are also instances where in the log in of the custmer does not show immediately.
What problems is the product solving and how is that benefiting you?
It helps with risk mitigation and identity issues. It sometimes give us real time visibility on the device and log in info
Efficient Checking Details
What do you like best about the product?
The helpful are we are only looking in one tab and all of the details are aleady available in just one look.
What do you dislike about the product?
When it comes to verification for DOB we need to pull another screen to check details the infomation.
What problems is the product solving and how is that benefiting you?
It helps me with identity concern of the customer while on call and a faster verification will give us a good efficiency for the customer experience.
Unleashing data insights and analytics excellent.
What do you like best about the product?
Tableau is wonderful with multiple
visualization tools and good in mind level organization.
Stunning with data intergration features as well you can source data from hetrogeneous source and can be transform it.
Tableau is an amaizing go- to business intelligent tool.
visualization tools and good in mind level organization.
Stunning with data intergration features as well you can source data from hetrogeneous source and can be transform it.
Tableau is an amaizing go- to business intelligent tool.
What do you dislike about the product?
Sometimes it does lack creativity aspects.
What problems is the product solving and how is that benefiting you?
Ease of usegae it quiet amaizing in tableau,as it is user-friendly and easy to navigate around too.
Tableau is a powerful tool for finacial reporting solutions.
Breathtaking with comprehensive data analytics.
Tableau is a powerful tool for finacial reporting solutions.
Breathtaking with comprehensive data analytics.
SF is helpful with our daily task
What do you like best about the product?
It has many features that is helpful and is easy to navigate. We use SF everyday since it is part of our tool and all of our knowledge article is on SF.
What do you dislike about the product?
It is sometimes slow, it takes time to pull up an account.
What problems is the product solving and how is that benefiting you?
Knowledge Articles, it helps me with my daily tasks
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