Amazon Connect Customer
Amazon Web ServicesExternal reviews
85 reviews
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AWS is just fine for ML & AI
What do you like best about the product?
Plans that charge you only for those services that you use. Some tools are very nice and helps us in long way. Services like elastic ip and load balancer are very well managed. I personally like using Route53 for manage DNS and other pointing to server related services. Customer support is also a big point where they send you a detailed email about query and they have many documents for support related queries. Last the free trial for 12 months is game changer for small and micro organisations because in one year they certainly decide whether to continue or not.
What do you dislike about the product?
Costing are very much compare to local providers. If anyone developing conventional app then it might not be best option cost wise. Also the pricing forecast and cost analyser is not accurate. I personally face challenge in creating ssl certificate and use that in node JS and react Js application.
What problems is the product solving and how is that benefiting you?
I was building machine learning models on tensor flow and it helps me in good way. Though there are many other services for that too but I stick with AWS.
Call center on AWS
What do you like best about the product?
Very similar to AWS business model. Pay per minute of use. Very integrated with the rest of AWS services.
What do you dislike about the product?
Still new and not completely refined. Pricing outside of the US is high but hopefully will come down similar to AWS pricing.
What problems is the product solving and how is that benefiting you?
Moving call management to the cloud. Cheaper day 1 but might be higher long term unless prices decrease.
Customer service
What do you like best about the product?
Most of our retail customers we are proposing comparing with traditional.
What do you dislike about the product?
We use third party for sip trunks we should have those features with AWS
What problems is the product solving and how is that benefiting you?
Customer service
Great if you have an excellent internet connection
What do you like best about the product?
Ability to connect from many devices and the ability to keep the machine running
What do you dislike about the product?
Can be buggy at times. Depending on how its implemented and the choices present, it can get frustrating. Like any internet application, it is heavily dependent on the internet connection present.
What problems is the product solving and how is that benefiting you?
Remote connection for employees is provided. Spinning up a machine for new employees is faster and cheaper than physical laptops.
Recommendations to others considering the product:
Evaluate the network performance well before switching to this.
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